Unfortunately, this seems to be a service related issue, since the service center can repair or possibly replace your device, based on the circumstances.
Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:http://www.samsung.com/us/support/
Or you can also call them directly at 1-800-SAMSUNG.
We appreciate your support of Samsung products, and we look forward to assisting you.
answered 1 year, 4 months ago