Unfortunately, this seems to be a service related issue, since the service center can repair or possibly replace your device, based on the circumstances.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Staff

answered 1 year, 4 months ago

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MisterSamsung

SamsungHQ

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answer 2

Some times its best too replace it for a new one , but its best to send it back too the manufacture could have a lot too do with the (ac) power

answered 7 months ago

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merv45

Baltimore , Maryland

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Question

Why do I only have sound with DVD, not TV

Hooked up with HDMI cable to Samsung TV. I only get sound from surround speaker with a DVD, not when TV is on by itself?

Tags: no sound

asked 2 years, 6 months ago

Username

Smiling

on HT-C650W

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answer 1

The HDMI is only an "HDMI Out" from the DVD to the TV. To get tv sound to play through your system you need to buy either an Optical Digital (Toslink) cable, or use the component cable jacks. Optical is best...

answered 2 years, 5 months ago

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bjohns42

NorCal

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Question

home theater surround sound system

when i turn the power on my home theater system it powers up and then reads pr.ot and powers back down. what is the problem and how do i fix it

Tags: technical problems

asked 2 years, 3 months ago

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straus84

on HT-C650W

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answer 1

I'm sorry to hear that you're having this issue with your home theater system.

It may be short for PROTECT, which can be one of two things:

1. It could be that somewhere, either at the rear of the unit, or at the speakers, the positive and negative (red and black) wires are touching each other. Check the back of your unit to make sure that this isn't the case.

2. It could be an internal protection that would require service. If you need further assistance on this, try calling one of our Samsung service agents at 800-SAMSUNG.

HDTech

Staff

answered 2 years, 3 months ago

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MisterSamsung

SamsungHQ

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Question

my rear speakers will not work how do i fix it?

when i check callibration they work but when it comes to watching television they don't..

asked 2 years, 2 months ago

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Anonymous

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answer 1

The television broadcast signals may be transmitting only in stereo, which would be the front two speakers. Try changing your audio mode to see if you can get the other speakers to turn that stereo signal into a single they'll come through all the channels.

If the source broadcast audio signal is a 5.1 surround sound signal, they should come through all five speakers.

If you need further assistance with troubleshooting the audio settings, contact the Samsung customer service center at 800-SAMSUNG.

Thanks for your support of Samsung products.

--HDTech

Staff

answered 2 years, 2 months ago

Username

MisterSamsung

SamsungHQ

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Question

Why does the remote not work? Every button I push the "DVD RECEIVER/TV lights up and nothing happens. Batteries are fresh.

asked 2 years, 1 month ago

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f150elmo

on HT-C650W

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answer 1

when you push the button is changes colors..it's a dual remote, green is for controlling the tv.... orange/yellow is for controlling the theater system

answered 2 years, 1 month ago

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Dwayne960

DuBois Pa

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Question

Internet capability

I want to connect this unit to the internet for video streaming from Amazon and Netflix. Is it capable of this?
I am currently using a Mac mini and connecting it to the Samsung HDTV but want to connect through this unit either using the Mac mini or directly through the modem.

Tags: internet

asked 1 year, 10 months ago

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jason7

Hawaii

on HT-C650W

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An access point or router will be necessary for streaming.

There may be other ways to connect, but support to an access point is the only networking configuration we can assist with.

Netflix is available, Amazon at the time of this posting is not.

--HDTech

Staff

answered 1 year, 9 months ago

Username

MisterSamsung

SamsungHQ

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Question

I own a ht-c650w I want to ower it on using directtv remote control but I can not find a way to do it. Can this be done?

asked 1 year, 9 months ago

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jbbierce

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answer 1

The DirecTV remote has a series of code banks for a limited number of devices.

You'd have to contact the customer service center for your content provider (Cable or Satellite company) to confirm which codes are available for Samsung products.

--HDTech

Staff

answered 1 year, 9 months ago

Username

MisterSamsung

SamsungHQ

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Question

Why don't my center and rear speakers work?

asked 1 year, 6 months ago

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Anonymous

Trail, Oregon

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answer 1

If your incoming source is a stereo signal, there won't be any surround sound audio assigned to any of the other channels.

If you want your stereo signal to play through more speakers, try setting the "Matrix" option in your audio settings.

--HDTech

Staff

answered 1 year, 6 months ago

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MisterSamsung

SamsungHQ

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Question

Do additional cables needed if HDMI cable is use to connect the system to the TV for audio?

asked 2 years, 3 months ago

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rfsl628

on HT-C650W

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answer 1

The HDMI cable can send video to the TV while playing the audio track from the Home Theater system.

To get sound from other inputs, such as a game console, the TV's built-in tuner or any other connected device, you will need to run an optical cable from the TV to the optical-in input on the rear of the Home Theater system.

HDTech

Staff

answered 2 years, 3 months ago

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MisterSamsung

SamsungHQ

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Question

This unit shuts down right after turned on. Rear chanels do not work.

I am a fan of Samsung since 1981. I have a 42 & 37 in LED, another smart home theater systerm and a 3D Blue Ray player and love them all. What can be done to asess the problem.

Tags: miscellaneous

asked 9 months ago

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buckojw

Saint Petersburg, Fl, USA

on HT-C650W

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answer 1

Thank you for contacting Samsung.

We recommend you review the following support article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=40309&modelname=HT-C650W

If overheating is not causing the issue that is leading to the receiver powering off, we recommend disconnecting the power cord from your surge protector for 1-3 minutes. Plug it back in and try powering on one more time. If unit powers off in a matter of seconds, you will need to file a service request to have issue with device further investigated.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech73

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Question

dIRECT tV rEMOTE cODE

dO YOU KNOW THE dIRECT tV rEMOTE r65 cODE?

asked 1 year, 8 months ago

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Woodshu

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answer 1

I'm sorry to hear that you're having this issue getting your remote control codes.

Cable and Satellite box companies often program their remotes with their own code banks. In order to get codes that are compatible with Samsung (or any!) manufacturer's devices, you'll need to contact your service provider to see which codes are available for your model.

--HDTech

Staff

answered 1 year, 8 months ago

Username

MisterSamsung

SamsungHQ

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Question

home theater displays PROT - what are my choices?

asked 1 year, 6 months ago

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bdelphia

Virginia USA

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answer 1

This warning may be because the positive and negative speaker wires are touching. You may want to check the back of your speaker connections, and then also the back of your home theater systems connections to make sure the speaker wires aren't crossing each other, or touching each other.

If any of the speaker wires are touching each other - either at the rear of the Blu-ray player, or the rear of the speakers - the system will go to the PROTECT mode to prevent damage.

If that doesn't help, you may want to reach out to the Samsung customer service center at 800-SAMSUNG for further troubleshooting.

--HDTech

Staff

answered 1 year, 6 months ago

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MisterSamsung

SamsungHQ

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Question

home theater system dvd player

is their a way update dvd player to a blu ray without buying a new system

asked 1 year, 6 months ago

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TopSgtE9

Carlise PA

on HT-C650W

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answer 1

Unfortunately, since the Blu-Ray player requires additional hardware, an update is not possible.

A Samsung Blu-Ray player may be able to be connected to your existing Home Theater system.

--HDTech

Staff

answered 1 year, 6 months ago

Username

MisterSamsung

SamsungHQ

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Question

I have the system connected to a HD Cable Box and my hd TV.

I am getting audio but no video, I need help to get the video feed to the TV.

asked 2 years, 7 months ago

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michaeltoneill

on HT-C650W

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Question

Why do the rear speakers only work with the DVD?

Wireles speakers do not work with tv,usb or FM reciever.

asked 2 years, 7 months ago

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tgalamb

staten island ny

on HT-C650W

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Question

How can I get the surround sound to work with my samsung tv

I like to watch streaming movies from netflix and would like the sound to go through my surround sound instead of the tv speaker

asked 2 years, 5 months ago

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bhanby

south bend, IN

on HT-C650W

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Question

i just purchased a model HT-C650W home entertainment center with wireless rear speakers. When I installed it and turned it on, it said "Welcome", but

did not give me the setup menu. Nothing happens when I press the menu button. It does not give me the menu. The rear speakers are not putting out any sound, although the wireless receiver is showing a blue light, which I assume means that it is linked. How can I get help on these issues?

Tags: problems with new surround sound unit, surround sound

asked 2 years, 5 months ago

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LDuncan20

Franklin, TN 37064

on HT-C650W

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Question

Does the HT-C650W support surround sound thru the TV only?

If so, how do I hook it up thru the laptop, receiver cable box and tv?

asked 2 years, 4 months ago

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Anonymous

Ohio

on HT-C650W

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Question

Can you help me with setting up my home theater rear speakers?

How do I get all the speakers to work using the TV only? I currently have a cable box feed to the TV and can not get the rear speakers to work , I have the home theater set on the AV2 and cables from the home theater to the TV AV2

Tags: help

asked 2 years, 4 months ago

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cchuk

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Question

Only 3 of 6 Speakers work!

Hello I have a a few problems with my HT-C650W Sound System. One of my problems is that only 3 of my 6 speakers work when I am watching TV watching movies or when I use the radio. My middle .0speaker and both rear speakers do not work but when I go to settings and callibrate my speakers they work during the tests and are functional. I do not understand why they wont work? My other problem is that my sound system after a couple of times in use will not turn on manually or from the remote. Because of this I have to keep on resetting the system constantly! I have tried to select (PROLOG) (Dolby Pro Logic ll) on the remote but the speakers will still not work! Please Help!

asked 2 years, 4 months ago

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Juzas

on HT-C650W

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