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When using internet apps such as Pandora, is the HDMI Out port functioning? I'd like to transmit this over to my home stereo at teh same time.
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My HT-E6730W will not connect to Netflix.
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When watching tv in D IN sound goes out
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If I set the FM radio audio effects to Dolby Pro LOgic <ON>, does it change the normal Dolby 5.1 of my cable box HDMI input?
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When will an update be available for HT-DB3252 to support latest technologies?
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Customer Questions & Answers for
samsung 5.1 Channel Blu-ray Home Theater System

Customer Questions & Answers:
503 Questions
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103 Answers

Questions & Answers for samsung 5.1 Channel Blu-ray Home Theater System

Question

when connecting HT-C5500 to my Samaung TV, in addishion to HDMI cable do I also need the optical cable?

asked 3 years, 10 months ago
mtsal1
on 5.1 Channel Blu-ray Home Theater System
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4 answers
Answers
answer 1
The Optical input does not work on my unit . If you got one that works you are very lucky.
answered 3 years, 3 months ago
mclavey
0points
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answer 2
Use the optical cable to connect from the TV to the HT-C5500 so you can listen to television audio via the home theater system. Say you want to watch something on TV and instead of listening to the sound via the TV speakers, you select source D.IN on the home theater system, and with the optical cable attached, the audio will be through the home theater ... in SURROUND!
answered 3 years, 6 months ago
iheartelectronics
portland, OR
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answer 3
I connect my HDTV to it to listen to over the air TV broadcasts in 5.1 (mainly sports events, but some prime time TV as well). This is the only way to get 5.1 from an outside source to the Home Theater.
answered 3 years, 8 months ago
gabester
Wisconsin
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answer 4
The optical cable is to connect to other sources, such as a cable box, that is not connected to the system through HDMI. This is used to use the surround sound capabilities watching everyday television. Hope this explains things.
answered 3 years, 9 months ago
gerbster187
Columbia, TN
0points
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Question

How do i hear the surround sound watching regular HD cable tv on the HTC-C5500?

I can hear the surround sound while watching a DVD, but not regular tv.
asked 3 years, 10 months ago
Napuunoa
on 5.1 Channel Blu-ray Home Theater System
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3 answers
Answers
answer 1
When listening to TV broadcast that is in stereo, Press the (PL II Mode) button until the home theater's display reads MATRIX or PROLOGIC II.
answered 3 years, 5 months ago
Anonymous
Depoe Bay
+1point
1out of 1found this answer helpful.
answer 2
If you are not using a cable box you can connect from the TV audio out to the Audio in on the HT-C5500.
answered 3 years, 7 months ago
Burly
0points
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answer 3
You can connect via the Optical Cable from your Cable Box out, to the unit in.
answered 3 years, 9 months ago
rs2289
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Question

No Sound from TV to BlueRay Players Speakers When Watching TV

I am using a HDMI connection between my BlueRay CT-C5500 and my LG 42LG70 HDMI LCD TV. After hooking everything up for the firsttime, the auto-sound configuration ran through to completion with the bundled MIC. All the attached speakers worked and were inthe proper inputs. But when I try to play sound from my tv to the speakers I hear nothing, The video appeared on my TV perfectly and I can move through all menus. I have a HD Comcast DVR cable box hooked into HDMI-1 and the BlueRay set hooked into HDMI-2 on the TV. What am I missing to get the sound from my TV to play through my BlueRay Player's speakers when not playing a DVD?
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asked 3 years, 9 months ago
KevinG
Lake Stevens, WA.
on 5.1 Channel Blu-ray Home Theater System
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3 answers
Answers
answer 1
Get a digital optical cable, it was great, after hooking up that cord , turn the sound down on the T.V. otherwise it will echo, and then turn your speakers up or run the music test it will adjust the speakers for you.
answered 2 years, 9 months ago
poolman1948
Cape Coral, Florida
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answer 2
Get an optical cable and connect it from the Optical Out on the TV to the Optical In on your Blu-ray player. When you want to watch TV with the audio through the home theater system, you only need to select the SOURCE as D.in (Digital In).

Connecting the HDMI cable from the Blu-ray player to the TV only sends information to the TV, not vice-versa.
answered 3 years, 6 months ago
iheartelectronics
portland, OR
0points
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answer 3
You need to check to see if your particular TV has audio out ports, either RCA jacks or digital. if it has both, I would recommend the digital output. Route that output via a cable to the blue ray unit. You may have to change your audio settings in your tv to play from external speakers rather than from the tv itself.

I had this same problem then realized that I need this on extra step.

Another route around is to connect the sound directly from your cable box to the blue ray. (This was my first configuration) The only issue with that is you won't get sound if your TV has streaming application such as youtube or netflix. Going direclty from the tv to the BD player fixes this and always gives sound.
answered 3 years, 8 months ago
rs2289
Drums, PA
+1point
1out of 1found this answer helpful.
Question

Background sound is louder than vocals. How to solve?

asked 3 years, 8 months ago
Dublyn
Chile
on 5.1 Channel Blu-ray Home Theater System
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2 answers
Answers
answer 1
I got also the same problem.
But as Gabester said, u need to uper the central speaker.
To my case when i used the mic to setup automatically the speaker I get starnge reactions.
1st go in options speakers and set up correctly the distance of each speaker.
Then lower the number of the subwoofer to - 6 db. Put rear speaker between 2 and 3 db, left and right at 4 or 3 db, and central at 4 or 5 db.
Also use dynamic range and in the movie use true hd audio if possible.
For gaming it is ok.
Never put one of the speaker at 6db , saturation can damage the speaker. Hope it will help. This product is really nice.
answered 3 years, 7 months ago
yoyoyoyoyo
0points
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answer 2
There is a setting in the Settings under audio for Dynamic Range Control to help with this at low volumes. Keep in mind the quality of audio is such that there is a broader dynamic range with a system like this so the audio usually needs to be "louder" than a highly compressed TV volume to sound as "loud". As a last resort, you may increase the center speaker dB level. This is mainly used for vocals.
answered 3 years, 8 months ago
gabester
Wisconsin
+1point
1out of 1found this answer helpful.
Question

How can we listen to the FM tuner without the TV (Samsung) being on???

If we try to turn the TV off to listen to the FM tuner only, both the TV and Home Theater turn off.
asked 3 years, 5 months ago
Cris44236
Hudson, OH
on 5.1 Channel Blu-ray Home Theater System
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2 answers
Answers
answer 1
the way i do it is to use tv remote to turn tv off make sure to point remote towards the tv power
answered 2 years, 8 months ago
crashcrewman
cleveland oh
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answer 2
I am not sure which model home theater system you have. With both the TV and receiver (home theater) on. Use the remote and change to FM tuner. Next push the TV power button off on the TV. Do not use the remote.This should have the home theater unit on and FM tuner . If this works then you must reprogram your remote. Check yout manual for the codes, they should have different codes.Besure only one is on at a time to program the remote.
answered 3 years, 5 months ago
ljgcb5
0points
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Question

how do i get updates to blu-ray home theatre

i went to play a blu-ray dvd tonight (up until now since we purchased in August) there has been no problem but now a messages comes on that our blu-ray player needs an update?
asked 3 years, 10 months ago
Jacquie
Milford, CT
on 5.1 Channel Blu-ray Home Theater System
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2 answers
Answers
answer 1
If you don't have your blu-ray player connected to the internet (where it will do updates for you), you can purchase an inexpensive thumb drive. A 2GB will be sufficient. You can go to the support section at Samsung and get the updates for your product. Just make sure you remove any other files from the thumb drive, such as autorun then save the update files to the thumb drive. Insert the thumb drive into the USB outlet on the front of the machine (probably behind a cover) and go to the support section of your blu-ray's menu. I removed the pre-installed files on my thumb drive to a folder on my computer so I could return them to the thumb drive after doing the update.
answered 3 years, 6 months ago
iheartelectronics
portland, OR
0points
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answer 2
Updates can be done through the internet on your blu -ray player. From the main menu go to "settings" then go to "support" at the bottom. It will be listed as "software upgrade".... hope this helps :)
answered 3 years, 6 months ago
Frenzy
+1point
1out of 1found this answer helpful.
Question

how can i get my pc allshare to work properly

hiya i have a problem with my ht-c5500 blue ray player.i have installed pc allshare manager on my pc and selected some music folders and picture folders and accepted the blue ray player to my pc.i cannot get any of these to be shared on the home page of the ht-c5500 though.can you help me please.
warm regards barrie
asked 3 years, 7 months ago
barrie44
on 5.1 Channel Blu-ray Home Theater System
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2 answers
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answer 1
To me, this seems like a energy saving setting of the router itself. A timeout condition.
Check your router's owners manual and disable the "energy saving" option in the menu of the router.
These are usually enabled by default on most brands of routers. I do not know if Allshare has a "keep alive" or polling function which would allow the unit to maintain the connection.
answered 3 years, 1 month ago
EDouglas
Ft. Worth, Texas
0points
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answer 2
I am also having a problem with the AllShare software, although I did manage to get my HT-C5500 to recognize the server on my computer. I found that the manual is correct in one respect, both the HT-C5500 & the PC must be client's of the same roughter (not a modem). My problem is a little different, as the two can see each-other, but only for 9 minutes, it's not screen-saver, firewall, or anti-virus related, as I done clean boot's with each of these disabled (as well as my modem), and after 9 minutes the HT-C5500 say's device disconnected? Some idea's, hope they help.
answered 3 years, 5 months ago
BlueMage
0points
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Question

Musical Room Calibration Problems??? Help

So i recently installed the system and everyhting worked fine. I hooked it up to the internet and downloaded the new software for the first time ever. I went to calibrate and it keeps telling me Calibration failed. Check speaker and microphone connection. If i turn on radio i hear music from all the speakers. But on tv or movies only the front speakers work. I am so frustrated!!!!
asked 2 years ago
Beast84
St. Louis, MO.
on 5.1 Channel Blu-ray Home Theater System
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answer 1
Additionally, we recommend you review the following article on MRC.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=378318
answered 2 years ago
SamsungTech73
0points
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answer 2
Thank you for contacting Samsung.

When watching movies & TV, usage of all speakers is dependent on the audio track available on certain DVDs/Blu-rays and also whether or not you have changed the audio setting in your cable box/DVR to indicate your wish to use surround sound audio when made available. For example, a movie with a Dolby Surround track will only play in 2.0 or 2.1 surrroud, whereas a film with a 5.1 audio track will employ all speakers in some fashion. Sound won't always be coming out of all speakers at once, but the zoom of a helicopter in an action movie might start in your left rear speaker and glide across to your front right speaker. Radio is different because it is not typically mixed for certain speakers during broadcast, so unless you've made a change on your receiver, it will always play through all speakers.

We recommend you review the following troubleshooting guide in an effort to get the sound issue resolved.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390585&modelname=HT-C5500&modelcode=&session_id=P9Ddny40zjh34922yG1yq6YJLlQKpXlJYLRWvQZ30JvZYlZkTSzk%211563613049%21-2054320912%211342014301500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
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Question

Can you explain why it is that each time the DVD is turned on the screen jumps?

Juat purchased HT-C5500 and when the DVD is turned on the screen skips. If a DVD is in the screen skips.
asked 3 years, 10 months ago
Lalala
on 5.1 Channel Blu-ray Home Theater System
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Answers
answer 1
Check to be sure the wires are not loose going to the outlet from the electric panel (neutral wire). Turn the circuit off going to the outlet before starting. A loose neutral wire could be causing a drop in voltage, making the tv screen skip. Also check the HDMI cable to screen, be sure it is in all the way.
answered 3 years, 5 months ago
ljgcb5
0points
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Question

Does anyone have any issues with online movies downloading slower than they should?

I have the unit hard wired to a linksys N router which is connected to a cable modem. If I do a speed check using the samsung unit, it says that my connection speed is only 1.3 to 1.8 MPS. However, if I disconnect the network cable from the samsung unit, hook it into a laptop and do a ping test, the ping test speed comes back at 15 MPS. A previous note from Samsung told me I had to disconnect the firewall from the router, however, when I inquire with Linksys they highly recommend NOT doing this. Does anyone have any other suggestions? I would think that this would be a complaint from many users and Samsung would have developed a work around by now.
asked 3 years, 10 months ago
DANAMY
Illinois
on 5.1 Channel Blu-ray Home Theater System
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answer 1
I'm having the same exact issue, except my connection is wireless. My laptop is able to get 7 mbps, my blu-ray only will get at the max (on a good day) 2 mbps!! I really don't know what the fix to this is, but I have the highest internet connection that the company offers, really frustrating!
answered 3 years, 6 months ago
Frenzy
0points
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Question

How do I get the wireless to change from wired to wireless

I bought the Samsung wireless adapter but when I try to set up the network only the network for "wired" shows up, there is nothing listed to go to wireless setup. How do I find the setup to set my wireless network up.
asked 3 years, 10 months ago
Doxielady
MA
on 5.1 Channel Blu-ray Home Theater System
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answer 1
It will only recognize "wireless" if you are using the Samsung wireless adapter. If you're using another wireless adapter through the LAN port, the blu-ray is recognizing it as a wired connection.
answered 3 years, 8 months ago
ekshuler
0points
1out of 2found this answer helpful.
Question

How do you update your blu-ray player?

asked 3 years, 10 months ago
Anonymous
on 5.1 Channel Blu-ray Home Theater System
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answer 1
Go to "settings", then support and select "Software Upgrade".
answered 2 years, 7 months ago
OHST8
EIELSON AFB, AK
0points
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Question

when streaming movies from the internet why are the speakers from the TV used and not the home theater speakers?

direct LAN connection from router to HT-5500
TV is Samsung 55" LED 6500 series
asked 3 years, 9 months ago
jhcarter
Tennessee
on 5.1 Channel Blu-ray Home Theater System
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1 answer
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answer 1
try pressing the ht-5500 function tv source button on your remote i do this and i usually have my choice of either tv speakers or my home theatre
answered 1 year, 6 months ago
crashcrewman
cleveland oh
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Question

I would like to know what USB LAN Adaptor is recommended for my HTS. I found the SAMSUNG WIRELESS USB LAN ADAPTER LINKSTICK WIS09ABGN2

Will the above adapter work with my HT-C5500/XXA System?
asked 3 years, 9 months ago
ARC4me
San Francisco CA
on 5.1 Channel Blu-ray Home Theater System
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answer 1
That should work. I just bought the same one and I am connected to the internet.
answered 2 years, 4 months ago
kabe10
Bakersfield, CA
0points
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Question

How to get sound from theater system from tv program,

it works great when watching DVD-blue ray, just not when watching TV programing--SPORTS ect
asked 3 years, 9 months ago
hondo91
on 5.1 Channel Blu-ray Home Theater System
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answer 1
You can get sound to the Home Theater a couple different ways. You may use the normal RCA (red, blue) cable set for analog audio (sub par quality given your Home Theater purchase). This is only 2 channel or Left/Right audio and then you must set the Home Theater to Aux In. **My preference is for 5.1 using the digital audio input and the digital audio out from my HDTV. The cable is an optical cable (uses fiber optics for 5.1) and you simply set the Home Theater to D. IN.
answered 3 years, 8 months ago
gabester
Wisconsin
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Question

is there an issue with netflix sync dropping

for the past 3 days i have had to activate my netflix account on my device. it was working fine before.
asked 3 years, 8 months ago
ecfiffer
on 5.1 Channel Blu-ray Home Theater System
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answer 1
Netflix usually works well with this system. Netflix advised me there was a problem w/ this device about a month or so ago regarding the repeated activation demands. My activation screens have not been coming up lately. Be sure to check for updates and it should correct itself.
answered 3 years, 8 months ago
gabester
Wisconsin
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Question

Why can't I hear my television station on my surround sound?

I connected the surround sound system with the HDMI cable. I also connected the white and red AV1 connection from the TV to the surround sound system. I do not have sound when I am only watching TV station on my surround sound.
asked 3 years, 8 months ago
blancacollantes
houston
on 5.1 Channel Blu-ray Home Theater System
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answer 1
You require an optical audio cable. It will transmit sound from your TV back down stream to the processor in the HT-C5500. The RCA Red-White cable is output from the HT-C5500, and therefor cannot be used in the fashion you describe.
answered 3 years, 5 months ago
BlueMage
0points
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Question

where is the calibration microphone connected?

asked 3 years, 7 months ago
olab4guys
on 5.1 Channel Blu-ray Home Theater System
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answer 1
front - right, there's a door that open's, it plug's in there.
answered 3 years, 5 months ago
BlueMage
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Question

Sound from the TV speakers

My surround sound is working great. However, sometimes, when I only want to turn the TV on for a minute to check something, I don't necessarily want to turn on the system. If I only turn the TV on, I have no sound from my TV. What setting do I need to adjust?
asked 3 years, 6 months ago
taylcnn
on 5.1 Channel Blu-ray Home Theater System
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answer 1
This sounds like its a setting on your TV. Without knowing the model of your TV its difficult to answer this question. Your TV could have been set to disable the internal speakers. If so, you need to re-enable the internal speakers some how.
answered 3 years, 6 months ago
hicks107
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Question

How to get 5.1 digital cable audio output?

I have connected this HT system to my Samsung LN46C670M1F TV and my digital HD cable box. I still cannot get 5.1 digital sound output through my home theatre system when watching TV. I have connected the cable box to HDMI-1 and am also using a Digital Audio cable connecting the cable box to the HT. Need help in understanding how to properly configure the TV and the HT to output 5.1. Note, also have Samsung Wireless LAN Adaptor (Model: WIS09ABGNX/XAA) and Samsung Wireless Speaker Kit (Rear Speakers Wireless) Model: SWA-5000.
asked 3 years, 10 months ago
PatrickS
San Diego, CA
on 5.1 Channel Blu-ray Home Theater System
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answer 1
Hi, This Blu Ray does not have digital outputs for Audio only, however the HDMI contains a digital Audio stream. There are several splitter cables avaliable that let the HDMI pass through to the TV and also split out the digital audio to SPDIF that you can then plug into your Amp. Just do a search on google for one.
answered 3 years, 7 months ago
RichardR
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