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Customer Questions & Answers for
samsung 5.1 Channel DVD Home Theater System

Customer Questions & Answers:
366 Questions
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88 Answers

Questions & Answers for samsung 5.1 Channel DVD Home Theater System

Question

I CANT SEEM TO GET SORROUND SOUND WORKING FOR ALL SPEAKERS ONLY SUB AND TWO FRONT WORK I HAVE THE OPTICAL CABLE AND NOTHING

asked 3 years, 9 months ago
LHPANIC93
HOME
on 5.1 Channel DVD Home Theater System
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3 answers
Answers
answer 1
put the system in stereo mode
answered 2 years, 5 months ago
Jackcash
Plant City, Fl
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answer 2
From your remote, find where to change it to MATRIX.
answered 3 years, 9 months ago
OTUNBA
0points
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answer 3
I had this same problem, I googled it and found some answers saying that some DVD's do not automatically play in surround and to go to the features menu on the DVD to choose "home theater" or "surround" and it will work. Good luck.
answered 3 years, 9 months ago
sideshowrob
Plano, TX
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Question

can i stream movies from my itouch to tv via docking station

asked 3 years, 9 months ago
samm10
on 5.1 Channel DVD Home Theater System
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2 answers
Answers
answer 1
Yes, not over HDMI though, only over composite
answered 3 years, 3 months ago
cgass177
Lynnwood, WA
+1point
1out of 1found this answer helpful.
answer 2
if you have samsung tv and samsung home theater system you should have video in your ipod then put video and watch
answered 3 years, 6 months ago
ninylik1
brooklyn
0points
0out of 0found this answer helpful.
Question

my ht-c550 stopped responding to the remote what do I do?

asked 3 years, 9 months ago
aqeelz
los angeles, ca.
on 5.1 Channel DVD Home Theater System
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2 answers
Answers
answer 1
The orange/green DVD Receiver/TV button needs to be pushed twice to switch modes as previously answered. This is counterintuitive and extremely unfriendly to users. Unfortunately I am colorblind and cannot tell which mode I am in.
answered 3 years, 8 months ago
blindbe2
Twin Cities, MN
0points
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answer 2
I had the same problem. Fortunately, it was just that remote control was in the wrong mode. Each time the "DVD RECEIVER/TV" button is pressed is will flash a green or orange light. Green light means controlling to TV, and orange light means controlling to your HT-C550 DVD player. The tricky thing is that you have to press that button twice to switch between modes. Press once to see the current mode and twice to change the mode. Hope you're just having the same problem like what I had.
answered 3 years, 9 months ago
OverlandParker
Overland Park, KS
+3points
3out of 3found this answer helpful.
Question

Can the HT-C550 be used for surround sound from the TV

asked 3 years, 8 months ago
dekokar
on 5.1 Channel DVD Home Theater System
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2 answers
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answer 1
Yes, But it is a lot easier if you have a Samsung TV.
answered 2 years, 6 months ago
j7t6t
0points
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answer 2
Yes. If your tv has a 5.1 digital out option in settings...and use a digital optical cable for best results.
answered 3 years, 6 months ago
stone07
0points
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Question

What could be the probelm with my player not playing dvd's.

My player will not play DVD's that it played with no difficulty in the past ever disc EXCEPT the DVD cleaner disc comes back say that it is an invalid disc and spits it out. The discs are valid and play on another player within this household??????
asked 1 year, 9 months ago
Nitehawk
Winter Park, FL, USA
on 5.1 Channel DVD Home Theater System
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2 answers
Answers
answer 1
you should check if the disk reader have any damage, because the optic disk is really sensible and maybe is dirty.. try to cleaned up..
 
Products from my answer
 
2.1 Channel Audio Bar Home Theater System
4.1 out of 5(122)
 
 
 
 
 
answered 1 year, 8 months ago
hanseltv
Dorchester, Boston, MA, USA
0points
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answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410110

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
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Question

How do I hook my tv and xbox to surround sound?

What cables do I need?
asked 3 years, 9 months ago
teresa1z
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
does this work with my tv how can i get tv sound to come out of the systems speakers
answered 3 years, 1 month ago
holmes123
0points
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Question

What is the best way to hook up an xbox 360?

Should I use the digital optical cable?
asked 3 years, 9 months ago
SamG
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
I had a similar problem. My sound test would work and every speaker passed the sound check but I would get nothing for my Xbox. I also had an HDMI cable that went from the HT-C550 to the TV, so note that.
I strongly suggest getting an HDMI cable. Hook that up to any port in your TV where accessible and that will be the source/channel/function where the setup will take place.

Here was my solution:

1) If your Xbox audio (red & white cords) aren't hooked directly to the HT-C550, do so now.

Your setup should now have your video (be they composite cables or HDMI) hooked to your TV and your Xbox audio hooked to the HT-C550.

2) Go to setup options in your HT-C550 and select Audio.
3) Select DRC and select 2/8
4) Select HDMI Audio and make sure that is turned off.
5) Select EQ Optimizer and make sure that that is turned off.

#4 and #5 sound crazy, I know, but they get in the way of everything.

6) Turn on your Xbox and select the appropriate channels on your TV and HT-C550 so that you can see the Xbox.
[For example: My setup is that I select "Component 1" on my TV to play Xbox and select "AUX 2" on the HT-C550.]

7) Go to System Settings (under "My Xbox").
8) Select Console Settings.
9) Select Audio.
10) Select Dolby Digital 5.1.
11) With your HT-C550 remote, push the "Dolby Digital PL II" button (it's the button directly under the 7). You won't see anything on your TV screen. Look at the HT-C550 faceplate. Push the button several times until MATRIX appears. All speakers should be working now.

**You will need to repeat step 11 every time to play Xbox with surround sound.**

You may need to go into the HT-C550 audio options and turn up the sub-woofer or other speakers to get the desired sound.
answered 3 years, 8 months ago
Stevo
0points
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Question

How do I get the remote to communicate with the unit?

I have a Samsung TV and the remote for this unit will only talk to the TV and stopped talking to the home theater. Pressing the "DVD RECEIVER/TV" button has no effect. The unit is less than three months old.
asked 3 years, 8 months ago
spoolfin
Illinois, USA
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
make sure that when you press the 'bd reciever / tv' button (upper left below the power) that the color is yellow, if it is not then press it again while it is liut and this will toggle between the two different control modes
answered 3 years, 3 months ago
therhodes
LA
0points
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Question

why doesn't the ipod or fm tuner play in full surround sound mode?

I set up my new ht-c550 and went through the sound calibration and when I went to the fm tuner or the ipod dock only the front two speakers have audio none of the others is this correct or is there something wrong. Please let me know.
asked 3 years, 7 months ago
theharleyman
Norwich, NY
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
try pressing the dolby button to turn on the simulated surround sound. if that doesn't work, it's likely because you did the sound calibration.if you have a room with good acoustics, then the speakers don't have much to calibrate: this means that the speakers will be able to play sthe audio in the same format it was originally "recorded". for FM radio and Ipod, this means a stereo (right and left speakers only) format.

I hate to make this comparison, but it's like watching "the good, the bad, and the ugly" in it's original format: it was mono, so sound only would come from one speaker. If you had 2 speakers, than it would just send the same signal to both: if someone fired left or right of the camera, you wouldn't be able to tell. When "the good, the bad, and the ugly" was re-released on DVD, (and more recently on Blu-ray) they actually had to have all of the actors come back in to re-record the audio tracks to make it higher quality.

So try the "Matrix" setting, or try hooking up your computer to the system using a HDMI cable: but it won't be true surround sound: the system has to guess what surround-sound would be like: kinda like the false-colored WW2 videos on the history channel: while it's not black and white: it doesn't exactly look real either.
answered 3 years, 3 months ago
Caffeine
charlotte, nc
0points
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Question

Why when I play a dvd does it only show a double screen

How do I correct the double screen and just have a full screen picture?
asked 3 years, 6 months ago
Rita56
Fresno,ca
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
The DVD you are attempting to play is 3D and your TV is not
answered 3 years, 3 months ago
therhodes
LA
0points
0out of 0found this answer helpful.
Question

I bought ht-c550 yesterday

hi this is kim
I bought home theater which was ht-c550 yesterday
, but I have question
It just speak out front speakers and sub woffer
if I played DVD, it was fine to speak out everything
,but When I played X-box video game, turned on Tv, and played I-Pod player, it spoke out two front speakers and sub woofer
even X-box 360 supported Dolby 5.1
I don't know why
P.S I connected HDMI and optical audio cables.
asked 3 years, 10 months ago
Skim
Missouri
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
I had this same problem. Put your head unit on "Aux 2" you do this by pressing the "function tv source" button in the top right hand corner. After you do this wait about 15 seconds and press the "dolby pl II" button it is directly under the 7. Press it until you get to "matrix" this should work for you. Hope this helps.
answered 1 year, 11 months ago
Anonymous
Clarksville, TN, USA
0points
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Question

NEED INFORMATION REGARDING "REGION SETTINGS" FOR MY BLU-RAY DISCS, INFORMATION ON SCREEN TELLS ME THAT IT "CAN NOT READ DISC" PLEASE ADVICE...

asked 3 years, 10 months ago
GEL99
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
I have this problem all the time and was told to update the firmware but no results show up for updates
answered 3 years, 9 months ago
ridgeback6
0points
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Question

What is the microphone that comes with this system for?

asked 3 years, 6 months ago
dustint81080
houston, tx
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
From my understanding the microphone is used to adjust the sound from the speakers to be ideal to the location of the listener. So you want to place the microphone wherever you the listener will be sitting and let the system adjust itself.
answered 3 years, 6 months ago
FreeZpop
0points
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Question

I can not get my surround sound to work while watching cable tv.

asked 3 years, 5 months ago
Lindsey1010
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
I'm sorry to hear that you're having this issue with your audio.

Without knowing how it's connected, it would be difficult to diagnose. In most cases, it's a combination of settings and connections that may be causing this issue.

You may want to consult the manual for audio setup options, or consider having a professional set up your system. If you'd like to troubleshoot with a Samsung representative, try calling 800-SAMSUNG.

HDTech
answered 3 years, 5 months ago
MisterSamsung
SamsungHQ
0points
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Question

how do i get surround sound from all speakers for ps3

i have an hdmi cable in my ps3 going to the tv and one from my home theater system to the tv. but can't get any sound from the speakers but the tv.
asked 3 years, 5 months ago
jwc1991
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
Try hooking the game console to your Home Theater system with optical for the audio, and HDMI for the video.

You may need to change an option in the game console's audio menu.

HDTech
answered 3 years, 5 months ago
MisterSamsung
SamsungHQ
0points
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Question

Sound is spotty

The system is hooked up properly, however the sound cuts out while watching a DVD or television. How can this be prevented?
asked 3 years, 5 months ago
AbbyLB
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
I'm sorry to hear that you're having this issue with your audio.

Unfortunately, without knowing how your system is connected and what is available, the best recommendation I can make would be to check or replace the audio cable to see if that's causing a problem.

If you have further questions, you may want to reach out to the Samsung customer service center at 800-SAMSUNG for additional troubleshooting.

HDTech
answered 3 years, 5 months ago
MisterSamsung
SamsungHQ
0points
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Question

now do i get the same sound out of my tv when i look at tv

asked 3 years, 5 months ago
bigdad
on 5.1 Channel DVD Home Theater System
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answer 1
Without knowing how you have your system connected, it's difficult to answer this question.

With digital OTA broadcasts, and connected with an optical audio cable, you would also be over get 5.1 channel broadcasts when they're available in your region.

--HDTech
answered 3 years, 5 months ago
MisterSamsung
SamsungHQ
0points
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Question

HOW DO I GET ANOTHER IPOD CRADLE FOR HT-C550

asked 3 years, 4 months ago
JUNEFREEZE
HOUSTON TX
on 5.1 Channel DVD Home Theater System
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answer 1
Replacement parts can be found at the www.Samsungparts.com website.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
0points
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Question

why are commercials louder than the show that I'm watching

I have surround sound to my tv and when i am watching a show and it goes to a commercial it gets louder.i cant' figured it out through all the settings.
asked 3 years, 4 months ago
jbl960306
united states
on 5.1 Channel DVD Home Theater System
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answer 1
This is something any cable network will do to get the attention of the viewer during commercial breaks. In fact congress recently passed a bill banning this because of how annoying it is. It has nothing to do with your system. You could try activating the Smart Volume by pressing the S. VOL button and see if that helps to even it out.
answered 3 years, 3 months ago
cgass177
Lynnwood, WA
0points
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Question

The lip synchronization is off on my HDTV.

asked 3 years, 3 months ago
jjordan370
New Jersey
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
I'm sorry to hear that you're having this issue with your home theater system and your HDTV.

Unfortunately, without knowing more information on this specific problem, it's difficult to offer a solution. It may be possible that the disc or file that you're playing (if homemade) needs to be re-encoded or corrected for delay, or the cable may have an issue, or how the components are set up. There are many specific variables that can cause this symptom, but without knowing more information, unfortunately we can assist here on the forums.

You may want to contact the Samsung customer service center at 800-SAMSUNG over the troubleshooting and assistance.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
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