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Customer Questions & Answers for
samsung 5.1 Channel DVD Home Theater System

Customer Questions & Answers:
366 Questions
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88 Answers

Questions & Answers for samsung 5.1 Channel DVD Home Theater System

Question

I CANT SEEM TO GET SORROUND SOUND WORKING FOR ALL SPEAKERS ONLY SUB AND TWO FRONT WORK I HAVE THE OPTICAL CABLE AND NOTHING

asked 3 years, 6 months ago
LHPANIC93
HOME
on 5.1 Channel DVD Home Theater System
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3 answers
Answers
answer 1
put the system in stereo mode
answered 2 years, 2 months ago
Jackcash
Plant City, Fl
0points
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answer 2
From your remote, find where to change it to MATRIX.
answered 3 years, 5 months ago
OTUNBA
0points
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answer 3
I had this same problem, I googled it and found some answers saying that some DVD's do not automatically play in surround and to go to the features menu on the DVD to choose "home theater" or "surround" and it will work. Good luck.
answered 3 years, 6 months ago
sideshowrob
Plano, TX
0points
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Question

can i stream movies from my itouch to tv via docking station

asked 3 years, 6 months ago
samm10
on 5.1 Channel DVD Home Theater System
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2 answers
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answer 1
Yes, not over HDMI though, only over composite
answered 3 years ago
cgass177
Lynnwood, WA
+1point
1out of 1found this answer helpful.
answer 2
if you have samsung tv and samsung home theater system you should have video in your ipod then put video and watch
answered 3 years, 3 months ago
ninylik1
brooklyn
0points
0out of 0found this answer helpful.
Question

my ht-c550 stopped responding to the remote what do I do?

asked 3 years, 6 months ago
aqeelz
los angeles, ca.
on 5.1 Channel DVD Home Theater System
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2 answers
Answers
answer 1
The orange/green DVD Receiver/TV button needs to be pushed twice to switch modes as previously answered. This is counterintuitive and extremely unfriendly to users. Unfortunately I am colorblind and cannot tell which mode I am in.
answered 3 years, 4 months ago
blindbe2
Twin Cities, MN
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answer 2
I had the same problem. Fortunately, it was just that remote control was in the wrong mode. Each time the "DVD RECEIVER/TV" button is pressed is will flash a green or orange light. Green light means controlling to TV, and orange light means controlling to your HT-C550 DVD player. The tricky thing is that you have to press that button twice to switch between modes. Press once to see the current mode and twice to change the mode. Hope you're just having the same problem like what I had.
answered 3 years, 5 months ago
OverlandParker
Overland Park, KS
+3points
3out of 3found this answer helpful.
Question

Can the HT-C550 be used for surround sound from the TV

asked 3 years, 5 months ago
dekokar
on 5.1 Channel DVD Home Theater System
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2 answers
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answer 1
Yes, But it is a lot easier if you have a Samsung TV.
answered 2 years, 2 months ago
j7t6t
0points
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answer 2
Yes. If your tv has a 5.1 digital out option in settings...and use a digital optical cable for best results.
answered 3 years, 3 months ago
stone07
0points
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Question

What could be the probelm with my player not playing dvd's.

My player will not play DVD's that it played with no difficulty in the past ever disc EXCEPT the DVD cleaner disc comes back say that it is an invalid disc and spits it out. The discs are valid and play on another player within this household??????
asked 1 year, 5 months ago
Nitehawk
Winter Park, FL, USA
on 5.1 Channel DVD Home Theater System
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2 answers
Answers
answer 1
you should check if the disk reader have any damage, because the optic disk is really sensible and maybe is dirty.. try to cleaned up..
 
Products from my answer
 
2.1 Channel Audio Bar Home Theater System
4.1 out of 5(122)
 
 
 
 
 
answered 1 year, 4 months ago
hanseltv
Dorchester, Boston, MA, USA
0points
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answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410110

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
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Question

I bought ht-c550 yesterday

hi this is kim
I bought home theater which was ht-c550 yesterday
, but I have question
It just speak out front speakers and sub woffer
if I played DVD, it was fine to speak out everything
,but When I played X-box video game, turned on Tv, and played I-Pod player, it spoke out two front speakers and sub woofer
even X-box 360 supported Dolby 5.1
I don't know why
P.S I connected HDMI and optical audio cables.
asked 3 years, 6 months ago
Skim
Missouri
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
I had this same problem. Put your head unit on "Aux 2" you do this by pressing the "function tv source" button in the top right hand corner. After you do this wait about 15 seconds and press the "dolby pl II" button it is directly under the 7. Press it until you get to "matrix" this should work for you. Hope this helps.
answered 1 year, 7 months ago
Anonymous
Clarksville, TN, USA
0points
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Question

NEED INFORMATION REGARDING "REGION SETTINGS" FOR MY BLU-RAY DISCS, INFORMATION ON SCREEN TELLS ME THAT IT "CAN NOT READ DISC" PLEASE ADVICE...

asked 3 years, 6 months ago
GEL99
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
I have this problem all the time and was told to update the firmware but no results show up for updates
answered 3 years, 6 months ago
ridgeback6
0points
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Question

FOR MODEL HT-C550 HOW DO I HEAR THE IPOD THROUGHTHE SPEAKERS ON THE SYSTEM? ITS ON IPOD MODE BUT WHEN I PLAY A SONG I DON'T HEAR ANYTHING

asked 3 years, 6 months ago
JENNY11176
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
Is it hooked up to a TV? I had the same issue. If it is hooked up to a TV, set the TV source to be the Home Theatre system (like you were going to watch a DVD). You have to choose the song from this menu on the TV. Playing it directly from the ipod doesn't work.
answered 3 years, 3 months ago
Ainsko
0points
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Question

remote can not turn on dvd player

I put batteries in and try to turn on! but it didn't do anything please help!
asked 3 years, 6 months ago
Cheetah
Miami, FL
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
This same thing happened to me with my brand new system the day I put it together. It seems the LED light broke only on the "DVD RECEIVER/TV" button, so it won't switch between controlling the TV to the DVD. Basically my system is now useless without the remote. I submitted a ticket using the "chat" feature on the samsung.com website and am supposed to be getting a new remote in the mail any day now. Hope that helps.
answered 3 years, 6 months ago
sideshowrob
Plano, TX
0points
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Question

How do I hook my tv and xbox to surround sound?

What cables do I need?
asked 3 years, 6 months ago
teresa1z
on 5.1 Channel DVD Home Theater System
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1 answer
Answers
answer 1
does this work with my tv how can i get tv sound to come out of the systems speakers
answered 2 years, 10 months ago
holmes123
0points
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Question

What is the best way to hook up an xbox 360?

Should I use the digital optical cable?
asked 3 years, 6 months ago
SamG
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
I had a similar problem. My sound test would work and every speaker passed the sound check but I would get nothing for my Xbox. I also had an HDMI cable that went from the HT-C550 to the TV, so note that.
I strongly suggest getting an HDMI cable. Hook that up to any port in your TV where accessible and that will be the source/channel/function where the setup will take place.

Here was my solution:

1) If your Xbox audio (red & white cords) aren't hooked directly to the HT-C550, do so now.

Your setup should now have your video (be they composite cables or HDMI) hooked to your TV and your Xbox audio hooked to the HT-C550.

2) Go to setup options in your HT-C550 and select Audio.
3) Select DRC and select 2/8
4) Select HDMI Audio and make sure that is turned off.
5) Select EQ Optimizer and make sure that that is turned off.

#4 and #5 sound crazy, I know, but they get in the way of everything.

6) Turn on your Xbox and select the appropriate channels on your TV and HT-C550 so that you can see the Xbox.
[For example: My setup is that I select "Component 1" on my TV to play Xbox and select "AUX 2" on the HT-C550.]

7) Go to System Settings (under "My Xbox").
8) Select Console Settings.
9) Select Audio.
10) Select Dolby Digital 5.1.
11) With your HT-C550 remote, push the "Dolby Digital PL II" button (it's the button directly under the 7). You won't see anything on your TV screen. Look at the HT-C550 faceplate. Push the button several times until MATRIX appears. All speakers should be working now.

**You will need to repeat step 11 every time to play Xbox with surround sound.**

You may need to go into the HT-C550 audio options and turn up the sub-woofer or other speakers to get the desired sound.
answered 3 years, 5 months ago
Stevo
0points
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Question

USB fails to connect?

I connect my external hard drive via USB port and it is recognized by the HT-C550, but when I want to browse media files (video, music, pictures) I cannot.

When I connect the USB, HT-C550 acknowledges that it has connected, but when I select Video, Music, or Photo at the HT-C550 screen, it displays a screen that has a folder icon and ROOT next to it. Selecting ROOT (which is the only option) only gets me back to the HT-C550 screen. The same happens with Music and Photo.

Any ideas?
asked 3 years, 5 months ago
Stevo
Spearfish, SD
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
I had this same problem and walked through it with a Samsung tech.
It turned out the issue was my USB drives were all formatted in NTFS or FAT. For the HTS to be able to read the files on your USB drive, the USB drive has to be formatted in FAT16 or FAT32. I formatted my USB drive in FAT32 and it solved the problem.
The naming format of your files may be important too. Try to keep the file names within 10 alphanumeric characters.
answered 2 years, 4 months ago
druasmith
0points
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Question

How do I get the remote to communicate with the unit?

I have a Samsung TV and the remote for this unit will only talk to the TV and stopped talking to the home theater. Pressing the "DVD RECEIVER/TV" button has no effect. The unit is less than three months old.
asked 3 years, 4 months ago
spoolfin
Illinois, USA
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
make sure that when you press the 'bd reciever / tv' button (upper left below the power) that the color is yellow, if it is not then press it again while it is liut and this will toggle between the two different control modes
answered 2 years, 11 months ago
therhodes
LA
0points
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Question

why only 2 speaker in front and the subwoofer have the sound?

asked 3 years, 4 months ago
looks16
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
The same happends to me...
that is because the sound is configurated as stereo, you need to use the Dolby Pro Logic II feature.
is simple, just press the "D PL II" button from your control remote (this button is near fron the green and the yellow button).
pressing this button will change the mode from stereo, music, prologic, matrix, etc etc

matrix, is wha you need, cause this send the sound through the entire speakers.

and if you combine this with the "SFE MODE" button from the control remote, the experience with the sound will be great.
this button will set equializer modes to the sound. (jazz, hall, rock, etc ect)
answered 3 years, 4 months ago
Usuario84459
0points
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Question

why doesn't the ipod or fm tuner play in full surround sound mode?

I set up my new ht-c550 and went through the sound calibration and when I went to the fm tuner or the ipod dock only the front two speakers have audio none of the others is this correct or is there something wrong. Please let me know.
asked 3 years, 4 months ago
theharleyman
Norwich, NY
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
try pressing the dolby button to turn on the simulated surround sound. if that doesn't work, it's likely because you did the sound calibration.if you have a room with good acoustics, then the speakers don't have much to calibrate: this means that the speakers will be able to play sthe audio in the same format it was originally "recorded". for FM radio and Ipod, this means a stereo (right and left speakers only) format.

I hate to make this comparison, but it's like watching "the good, the bad, and the ugly" in it's original format: it was mono, so sound only would come from one speaker. If you had 2 speakers, than it would just send the same signal to both: if someone fired left or right of the camera, you wouldn't be able to tell. When "the good, the bad, and the ugly" was re-released on DVD, (and more recently on Blu-ray) they actually had to have all of the actors come back in to re-record the audio tracks to make it higher quality.

So try the "Matrix" setting, or try hooking up your computer to the system using a HDMI cable: but it won't be true surround sound: the system has to guess what surround-sound would be like: kinda like the false-colored WW2 videos on the history channel: while it's not black and white: it doesn't exactly look real either.
answered 2 years, 11 months ago
Caffeine
charlotte, nc
0points
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Question

How do you do a firmware update on Model HT-C550XAA

asked 3 years, 3 months ago
captainpike55
Northern Territory
on 5.1 Channel DVD Home Theater System
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1 answer
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answer 1
see the pdf file supplied by Samsung at
http://www.samsung.com/us/support/downloads/HT-C6600/XAA
for instructions on how to perform a firmware upgrade (and also download the latest firmware ver from here)
answered 2 years, 11 months ago
therhodes
LA
0points
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Question

Where is the "enter" key on the remote for an HT-C550?

asked 3 years, 3 months ago
stephenp007
on 5.1 Channel DVD Home Theater System
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answer 1
The 'Enter' key for most functions is the key with a rectangle and an arrow going down then left. This is the black key in the center of the directional keys located above the colored A B C D keys at the bottom.
answered 2 years, 11 months ago
therhodes
LA
0points
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Question

Why when I play a dvd does it only show a double screen

How do I correct the double screen and just have a full screen picture?
asked 3 years, 3 months ago
Rita56
Fresno,ca
on 5.1 Channel DVD Home Theater System
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answer 1
The DVD you are attempting to play is 3D and your TV is not
answered 2 years, 11 months ago
therhodes
LA
0points
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Question

Connect tv cqable box to home theater to tv

I'm trying to connect the cable box to the home theater to the tv so I can watch tv with or without the home theater. Presantly I have the cable box connected to my DVD/VHS comb to the tv and also have the home theater connected to the tv using a different video source. I've tried connecting the cable to the home theater to the tv and can't get it to work.
asked 3 years, 3 months ago
glghelp
on 5.1 Channel DVD Home Theater System
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answer 1
your home theatre needs an in and an out .... are you using HDMI?
answered 3 years, 3 months ago
stone07
0points
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Question

What is the microphone that comes with this system for?

asked 3 years, 2 months ago
dustint81080
houston, tx
on 5.1 Channel DVD Home Theater System
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answer 1
From my understanding the microphone is used to adjust the sound from the speakers to be ideal to the location of the listener. So you want to place the microphone wherever you the listener will be sitting and let the system adjust itself.
answered 3 years, 2 months ago
FreeZpop
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