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See all Samsung Questions and Answers Home Theater Systems Q & A

Customer Questions & Answers for
5.1 Channel DVD Home Theater System

Customer Questions & Answers:
366 Questions
 | 
88 Answers

Questions & Answers for samsung 5.1 Channel DVD Home Theater System

Question

I CANT SEEM TO GET SORROUND SOUND WORKING FOR ALL SPEAKERS ONLY SUB AND TWO FRONT WORK I HAVE THE OPTICAL CABLE AND NOTHING

asked 3 years, 11 months ago
LHPANIC93
HOME
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
put the system in stereo mode
answered 2 years, 7 months ago
Jackcash
Plant City, Fl
0points
0out of 0found this answer helpful.
answer 2
From your remote, find where to change it to MATRIX.
answered 3 years, 11 months ago
OTUNBA
0points
0out of 0found this answer helpful.
answer 3
I had this same problem, I googled it and found some answers saying that some DVD's do not automatically play in surround and to go to the features menu on the DVD to choose "home theater" or "surround" and it will work. Good luck.
answered 3 years, 11 months ago
sideshowrob
Plano, TX
0points
0out of 0found this answer helpful.
Question

can i stream movies from my itouch to tv via docking station

asked 3 years, 11 months ago
samm10
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, not over HDMI though, only over composite
answered 3 years, 5 months ago
cgass177
Lynnwood, WA
+1point
1out of 1found this answer helpful.
answer 2
if you have samsung tv and samsung home theater system you should have video in your ipod then put video and watch
answered 3 years, 8 months ago
ninylik1
brooklyn
0points
0out of 0found this answer helpful.
Question

What could be the probelm with my player not playing dvd's.

My player will not play DVD's that it played with no difficulty in the past ever disc EXCEPT the DVD cleaner disc comes back say that it is an invalid disc and spits it out. The discs are valid and play on another player within this household??????
asked 1 year, 10 months ago
Nitehawk
Winter Park, FL, USA
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
you should check if the disk reader have any damage, because the optic disk is really sensible and maybe is dirty.. try to cleaned up..
 
Products from my answer
5.1 Channel Blu-ray Home Theater System
 
 
 
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answered 1 year, 9 months ago
hanseltv
Dorchester, Boston, MA, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410110

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

my ht-c550 stopped responding to the remote what do I do?

asked 3 years, 11 months ago
aqeelz
los angeles, ca.
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The orange/green DVD Receiver/TV button needs to be pushed twice to switch modes as previously answered. This is counterintuitive and extremely unfriendly to users. Unfortunately I am colorblind and cannot tell which mode I am in.
answered 3 years, 9 months ago
blindbe2
Twin Cities, MN
0points
0out of 0found this answer helpful.
answer 2
I had the same problem. Fortunately, it was just that remote control was in the wrong mode. Each time the "DVD RECEIVER/TV" button is pressed is will flash a green or orange light. Green light means controlling to TV, and orange light means controlling to your HT-C550 DVD player. The tricky thing is that you have to press that button twice to switch between modes. Press once to see the current mode and twice to change the mode. Hope you're just having the same problem like what I had.
answered 3 years, 10 months ago
OverlandParker
Overland Park, KS
+3points
3out of 3found this answer helpful.
Question

Can the HT-C550 be used for surround sound from the TV

asked 3 years, 10 months ago
dekokar
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, But it is a lot easier if you have a Samsung TV.
answered 2 years, 7 months ago
j7t6t
0points
0out of 0found this answer helpful.
answer 2
Yes. If your tv has a 5.1 digital out option in settings...and use a digital optical cable for best results.
answered 3 years, 8 months ago
stone07
0points
0out of 0found this answer helpful.
Question

I bought ht-c550 yesterday

hi this is kim
I bought home theater which was ht-c550 yesterday
, but I have question
It just speak out front speakers and sub woffer
if I played DVD, it was fine to speak out everything
,but When I played X-box video game, turned on Tv, and played I-Pod player, it spoke out two front speakers and sub woofer
even X-box 360 supported Dolby 5.1
I don't know why
P.S I connected HDMI and optical audio cables.
asked 4 years ago
Skim
Missouri
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I had this same problem. Put your head unit on "Aux 2" you do this by pressing the "function tv source" button in the top right hand corner. After you do this wait about 15 seconds and press the "dolby pl II" button it is directly under the 7. Press it until you get to "matrix" this should work for you. Hope this helps.
answered 2 years ago
Anonymous
Clarksville, TN, USA
0points
0out of 0found this answer helpful.
Question

FOR MODEL HT-C550 HOW DO I HEAR THE IPOD THROUGHTHE SPEAKERS ON THE SYSTEM? ITS ON IPOD MODE BUT WHEN I PLAY A SONG I DON'T HEAR ANYTHING

asked 3 years, 11 months ago
JENNY11176
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Is it hooked up to a TV? I had the same issue. If it is hooked up to a TV, set the TV source to be the Home Theatre system (like you were going to watch a DVD). You have to choose the song from this menu on the TV. Playing it directly from the ipod doesn't work.
answered 3 years, 8 months ago
Ainsko
0points
0out of 0found this answer helpful.
Question

USB fails to connect?

I connect my external hard drive via USB port and it is recognized by the HT-C550, but when I want to browse media files (video, music, pictures) I cannot.

When I connect the USB, HT-C550 acknowledges that it has connected, but when I select Video, Music, or Photo at the HT-C550 screen, it displays a screen that has a folder icon and ROOT next to it. Selecting ROOT (which is the only option) only gets me back to the HT-C550 screen. The same happens with Music and Photo.

Any ideas?
asked 3 years, 10 months ago
Stevo
Spearfish, SD
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I had this same problem and walked through it with a Samsung tech.
It turned out the issue was my USB drives were all formatted in NTFS or FAT. For the HTS to be able to read the files on your USB drive, the USB drive has to be formatted in FAT16 or FAT32. I formatted my USB drive in FAT32 and it solved the problem.
The naming format of your files may be important too. Try to keep the file names within 10 alphanumeric characters.
answered 2 years, 9 months ago
druasmith
0points
0out of 0found this answer helpful.
Question

How do I get the remote to communicate with the unit?

I have a Samsung TV and the remote for this unit will only talk to the TV and stopped talking to the home theater. Pressing the "DVD RECEIVER/TV" button has no effect. The unit is less than three months old.
asked 3 years, 9 months ago
spoolfin
Illinois, USA
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
make sure that when you press the 'bd reciever / tv' button (upper left below the power) that the color is yellow, if it is not then press it again while it is liut and this will toggle between the two different control modes
answered 3 years, 4 months ago
therhodes
LA
0points
0out of 0found this answer helpful.
Question

why only 2 speaker in front and the subwoofer have the sound?

asked 3 years, 9 months ago
looks16
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The same happends to me...
that is because the sound is configurated as stereo, you need to use the Dolby Pro Logic II feature.
is simple, just press the "D PL II" button from your control remote (this button is near fron the green and the yellow button).
pressing this button will change the mode from stereo, music, prologic, matrix, etc etc

matrix, is wha you need, cause this send the sound through the entire speakers.

and if you combine this with the "SFE MODE" button from the control remote, the experience with the sound will be great.
this button will set equializer modes to the sound. (jazz, hall, rock, etc ect)
answered 3 years, 9 months ago
Usuario84459
0points
0out of 0found this answer helpful.
Question

why doesn't the ipod or fm tuner play in full surround sound mode?

I set up my new ht-c550 and went through the sound calibration and when I went to the fm tuner or the ipod dock only the front two speakers have audio none of the others is this correct or is there something wrong. Please let me know.
asked 3 years, 9 months ago
theharleyman
Norwich, NY
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
try pressing the dolby button to turn on the simulated surround sound. if that doesn't work, it's likely because you did the sound calibration.if you have a room with good acoustics, then the speakers don't have much to calibrate: this means that the speakers will be able to play sthe audio in the same format it was originally "recorded". for FM radio and Ipod, this means a stereo (right and left speakers only) format.

I hate to make this comparison, but it's like watching "the good, the bad, and the ugly" in it's original format: it was mono, so sound only would come from one speaker. If you had 2 speakers, than it would just send the same signal to both: if someone fired left or right of the camera, you wouldn't be able to tell. When "the good, the bad, and the ugly" was re-released on DVD, (and more recently on Blu-ray) they actually had to have all of the actors come back in to re-record the audio tracks to make it higher quality.

So try the "Matrix" setting, or try hooking up your computer to the system using a HDMI cable: but it won't be true surround sound: the system has to guess what surround-sound would be like: kinda like the false-colored WW2 videos on the history channel: while it's not black and white: it doesn't exactly look real either.
answered 3 years, 4 months ago
Caffeine
charlotte, nc
0points
0out of 0found this answer helpful.
Question

Why when I play a dvd does it only show a double screen

How do I correct the double screen and just have a full screen picture?
asked 3 years, 8 months ago
Rita56
Fresno,ca
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The DVD you are attempting to play is 3D and your TV is not
answered 3 years, 4 months ago
therhodes
LA
0points
0out of 0found this answer helpful.
Question

How can I tune a HD tv station with the AH59-02291A remote (remote for HT-C550). Does not have a - key to enter 5-1 for example.

asked 3 years, 7 months ago
ndgeno
North Dakota
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Tuning te TV with the Blu-Ray remote for specific HD channels may not be possible with the supplied remote. Using the TV remote may be necessary for some of the TV's functions.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i get surround sound from all speakers for ps3

i have an hdmi cable in my ps3 going to the tv and one from my home theater system to the tv. but can't get any sound from the speakers but the tv.
asked 3 years, 7 months ago
jwc1991
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try hooking the game console to your Home Theater system with optical for the audio, and HDMI for the video.

You may need to change an option in the game console's audio menu.

HDTech
answered 3 years, 7 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Sound is spotty

The system is hooked up properly, however the sound cuts out while watching a DVD or television. How can this be prevented?
asked 3 years, 7 months ago
AbbyLB
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear that you're having this issue with your audio.

Unfortunately, without knowing how your system is connected and what is available, the best recommendation I can make would be to check or replace the audio cable to see if that's causing a problem.

If you have further questions, you may want to reach out to the Samsung customer service center at 800-SAMSUNG for additional troubleshooting.

HDTech
answered 3 years, 7 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do i setup facebook?

asked 3 years, 7 months ago
talex294
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To set up Facebook, you'll need to create a user account in the Internet@TV app. You can do this by going to the settings menu after launching Internet@TV.

Once you set up an account, press the red A button and login. Managing your account allows you to input the user name and password for Facebook so that all you have to do in the future is log in the Internet@TV and then launch the Facebook app.

--HDTech
answered 3 years, 7 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

cannot get my remote to work

This is the second time this remote has gone out.
asked 3 years, 6 months ago
Nautaclue
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The most obvious of course is to make sure to try a new fresh set of batteries. Then press the 'BD Receiver / TV' key (right under the power button. If the key is green when you press it, press it again while it is still lit up. This will set the remote to control the HT system (when green, it is controlling the TV)
answered 3 years, 4 months ago
therhodes
LA
0points
0out of 0found this answer helpful.
Question

Where do I get a Wireless Receiving Module for the HT-C550/XAA Home Theater.

asked 3 years, 6 months ago
jwhite11
Phoenix, AZ
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no wireless support for the HT-C550 models' rear speakers. The first model in the 2010 lineup that supports the wireless module is the HT-C5500.

--HDTech
answered 3 years, 6 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I find a TX card for my theatre system? I am also needing a wireless reciever.

asked 3 years, 6 months ago
Daniel1371
Russiaville, Indiana 46979
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Replacement parts can be obtained by either logging onto the www.Samsungparts.com website, or by calling them direct at 800-627-4368.

--HDTech
answered 3 years, 6 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my dog laid on my remote now it wont work,put new batterys still wont work. is their a way to reprograme it?

asked 3 years, 6 months ago
Anonymous
arkansas
on 5.1 Channel DVD Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There isn't a way to reset the remote, with the exception of removing and replacing the batteries.

If you need a new remote control for your player, they can be obtained at the www.Samsungparts.com website.

--HDTech
answered 3 years, 6 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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