Loading previous versions of firmware updates it is not possible.
1. You might consider changing the HDMI cables in the event the cables are damaged. If it is not able to find the Anynet+ connection, you may want to make sure that you have version 1.3 or higher rated cables.
2. Assuming the cables work, since the audio is fine, try connecting the Blu-ray player to television using the supplied yellow AV cable. Then, go into the menu of the Blu-ray player and change the resolution to 720p or higher. Then, with the HDMI cable still connected to the television, switch the television input back to the HDMI input and see if the same picture appears as the AV input (have both connected at the same time - AV and HDMI). If it does, it just means that the Blu-ray player defaulted to a lower resolution when the cable was switched - this can sometimes happen if the player isn't turned off first.
If that doesn't help and you need further assistance, contact the Samsung customer service center's online tech support at the following link:http://www.samsung.com/us/support/
We appreciate your support of Samsung products.
answered 3 years, 3 months ago