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Customer Questions & Answers for
samsung HT-BD1200

Customer Questions & Answers:
114 Questions
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36 Answers

Questions & Answers for samsung HT-BD1200

Question

What do I do if I suspect my HDMI port is the source of lack of video?

We have tried multiple HDMI cables. If you giggle the cables or stand on one foot the video appears on the TV. However, if you just plug a cable into the HDMI port and reposition the blu-ray without any cable hinderance, no video.
asked 3 years, 5 months ago
pypeters
mi
on HT-BD1200
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answer 1
What about Component Video (the 3 colors cable: Green Blue and Red)? Also may be your TV is the culprit, have you try to plug the HT to a different HDMI in your TV?

Hope this help
Thierry
answered 3 years, 3 months ago
Thierry
Portland, OR
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Question

my home theater samsung HT BD1250 has no voice, audio is fine, I can hear music ok and even when watching a movie music is fine but there is no voice

asked 3 years, 5 months ago
fide
on HT-BD1200
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answer 1
My best guess is that your center channel is not working or came unconnected. In 5.1 sound the center channel carries all the voices so it sounds like it's coming from the TV and the left and right carry the music for the ambience.

Do the built in speaker test tone to see if each speaker is making sound.
answered 3 years, 4 months ago
Sevrinus
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Question

My Blu-ray home theater system won't play Discs from Disney..

Every newer movie from Disney won't play on my Blu-ray home theater system. How can I fix that?
Thanks, Pat
asked 3 years, 3 months ago
pvoorheis
S. Burlington, VT
on HT-BD1200
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answer 1
Pat,
Have you upgraded to the latest firmware? Here is the page to do it: http://www.samsung.com/us/support/downloads/HT-BD1200

Also it is true that newer BluRay can be difficult to play because they use the latest and greatest convension and Samsung HT if not upgraded fast can have issue. There is nothing you can do other than be patient and wait. It's a shame but it is what it is.

Regarding the software it is compatible for the model HT-BD1200 and HT-BD1250.

Hope this help
Good luck
Thierry
answered 3 years, 1 month ago
Thierry
Portland, OR
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Question

Firmware Upgrade. What do I believe? The Ht-bd1200 which tells me " I don't need a firmware upgrade" or this site's trouble shooting guide which

tells Me I do. I have connected the HT- bd1200 to the network and tried to get a firmware upgrade and got the above message. But I am still having trouble playing some BLU ray discs. Help. The blu ray discs start playing and then slow down showing pixels off and on then plays agains for a few seconds and then slows down continuously.
asked 3 years, 2 months ago
richly
on HT-BD1200
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answer 1
Please believe the website. The HT message is wrong. The latest firmaware on this site is 2.50.

Good luck
Thierry
answered 3 years, 1 month ago
Thierry
Portland, OR
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Question

How do I connect my blu-ray 1250 to the internet to get firmware updates? What do I need. My computer and TV is hard wired not wi.

asked 3 years ago
kirkingster
on HT-BD1200
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answer 1
Connecting the Home Theater system directly to your router or modem will allow you to update, and that can be done hard-wired.

The directions can be found on page 57 of the owner's manual, and if you don't have the manual handy, it can be downloaded from the www.Samsung.com website.

If you need further assistance, please reach out to the Samsung customer service center at 800-SAMSUNG.

Thanks for your support of Samsung products .

--HDTech
answered 3 years ago
MisterSamsung
SamsungHQ
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Question

We can no longer play a blue ray disc on our player

It takes about a minute to start and then it will play the previews. When it gets to the movie and we hit play it goes blank and will not play at all. We have tried several and know it is not the disc itself. We have had no problem in the past
asked 3 years, 9 months ago
troyd1962
McKinney, TX 75071
on HT-BD1200
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answer 1
Sorry to repeat myself but please update to the new firmware, the new version that came out last month is 2.50.
See if it helps.

Please use the USB type of update because as of today to online update does not appear to work (for me at least).
Hope this help
Thierry
answered 3 years, 3 months ago
Thierry
Portland, OR
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Question

What does this mean?

I receive the (attached) message when I load the Blu-Ray copy of Prince of Persia. I have a 4gb memory stick installed in the USB port and have used it to upgrade the firmware to v2.4.

Also the movie freezes at irregular intervals, but so far only on this title and only on this player.

any help would be appricated
asked 3 years, 9 months ago
wolffrj
on HT-BD1200
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answer 1
Sorry but I cannot find the file you uploaded. Might not be you, could be Samsung site but there is no attached file to your message.
I have an hp 4 GB thumb drive also and found out that it was not formatted when I plug it to my mac. I formatted it if FAT and was able to upgrade my firmware to 2.50. Please upgrade your firmware because the last version mentioned it fix some issue with playing some titles (Samsung did not give a list helas).

After formatting the thumb drive the player was able to use it as an extra storage (Avatar Extended edition required one). Also make sure you delete the firmware after being done with the drive.

Hope this answer your question knowing the fact that I'm not sure what was your error message.
Good luck
Thierry
answered 3 years, 3 months ago
Thierry
Portland, OR
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Question

How can I play tracks randomly from my IPod nano?

The RED(A) button does not provide this pay mode as an option.
asked 3 years, 8 months ago
Anonymous
on HT-BD1200
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Answers
answer 1
you need to update the firmware to version 2.41 it is located in the downloads section
answered 3 years, 8 months ago
thecause80
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Question

I upgraded to the newest firmware yet I still can not play bluray disc. Can anyone help me?

asked 2 years, 8 months ago
oleon001
on HT-BD1200
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answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would definitely recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
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Question

FOR THE FIRST TIME SINCE OWNING MY SAMSUNG HOME THEATER (OVER A YEAR) I HAVE EXPERIENCED A PROBLEM PLAYING A BLUE RAY MOVIE SALT (TWICE 2 DIFFERENT R

RENALS) I HAVE TRIED UP GRADING MY SYSTEM WITH A USB AS I HAVE NO INTERNET CONNECTION. ALL OTHER BLUE RAYS PLAY WONDERFULLY. CAN YOU HELP ME?
asked 3 years, 5 months ago
Anonymous
INDIANA
on HT-BD1200
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1 answer
Answers
answer 1
Make sure you have the latest firmware installed. Currently the firmware number is 2.50 it works for the model 1200 and 1250.
Please do not rely on the machine when it tells you it's up to date. Use the USB upgrade to make sure you have the latest. Firmware have been proven to solve issue with some disk not being able to play.

Hope this help
Thierry

PS: The link to the firmware: http://www.samsung.com/us/support/downloads/HT-BD1200
answered 3 years, 1 month ago
Thierry
Portland, OR
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Question

My sound goes out periodically while I'm watching a dvd or tv. Why?

There are times when the sound works all the way through a dvd or movie on tv then there are other times the sound cuts out after only a few minutes. I then have to turn off the tv and the BD1200 and the sound works again but only for a few minutes. Why and what can I do to prevent that?
asked 1 year, 1 month ago
eddbdaddy4
on HT-BD1200
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
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Question

why do my model number differ from the model number on my blu-ray

my model number is htbd1250a
asked 3 years, 4 months ago
Anonymous
on HT-BD1200
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Answers
answer 1
The HT BD1250 is almost impossible to find in the support of Samsung. Use the HT BD1200 (same firmware) for research. I do have the same model as yours.
Good luck
Thierry
answered 3 years, 3 months ago
Thierry
Portland, OR
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Question

How do I Hook up my home theater to my Dishnetwork DVR?

I would like to experience the home theater experience with my tv shows through my dvr that is provided by Dishnetwork. Can you explain what cables, etc., that I need. Thank you so much!!
asked 3 years, 4 months ago
Bluffgang
on HT-BD1200
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answer 1
Connect the digital audio out from the Dishnetwork DVR directly to the home theater for 5.1 sound. If you connect the audio through the TV and then to the HT, instead of directly to the HT, you will probably only get 2.1 sound.

I think that they do this is by design for copywrite protection.
answered 3 years ago
dmbdlatc
CT
0points
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Question

My Blu ray player says I have the latest update of firmware but the Avengers amd certain Disney movies wont play how can I get them to play?

asked 1 year, 10 months ago
samsunglover333
Rockford, IL, USA
on HT-BD1200
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answer 1
Thank you for contacting Samsung. Here's an article that will assist you with your issue: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410132&modelname=HT-BD1200

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
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Question

Center speaker stops working until volume is changed

Our center speaker will randomly stop working every now and then while watching a BD movie. Turning the volume up a little then back down will get it working again. I've downloaded and upgraded to the latest firmware. It also will tell me its not connected to the internet when checking for updates or inside movies for the internet content but will play videos from youtube so I know the internet connection is working since it wouldn't play the videos without it.
asked 3 years, 10 months ago
eugenenine
on HT-BD1200
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Question

Cannot update

I connect the BD Home theater to the internet, check if there are updates. the message display is that there is the last update installed. But it can't play Avatar because need an update. I check in your site and there is a new version, diferent to the instaled in the home theater. I download the firmware to my PC and copy to the USB flash drive, insert into the usb host jack, "USB is inserted" nothing else occur.
asked 3 years, 10 months ago
Rafael
Bayamon, PR
on HT-BD1200
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Question

Can I make my HT wireless?

asked 3 years, 10 months ago
JFManuel
on HT-BD1200
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Question

My HT-BD1200 Blu Ray System does not play Diary of Wimpy Kid and Prince of Persia Discs. What is the fix?

asked 3 years, 9 months ago
Walbert
Georgia
on HT-BD1200
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Question

problem playing Prince of Persia

When I try to play the new Prince of Persia blu-ray disk, it frequently pauses for a lengthy period of time and when it finally resumes playing the sound is out of sync with the video.
asked 3 years, 9 months ago
JerryR
USA
on HT-BD1200
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Question

how do i get regular tv shows sound to play through the system

asked 3 years, 9 months ago
sal50
east haven ct
on HT-BD1200
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