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See all Samsung Questions and Answers Blu-ray Systems Q & A

Customer Questions & Answers for
HT-BD1200

Customer Questions & Answers:
114 Questions
 | 
36 Answers

Questions & Answers for samsung HT-BD1200

Question

Why is the audio and video on many blu-rays and streamed netflix movies out of sync on my HT BD1250?

asked 3 years, 9 months ago
JJHH
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please provide firmware version, if below 2.41, I recommend updating.
Thierry
answered 3 years, 8 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

problems with the HT-BD1250

I rented the blue ray movie Sorcerer's Apprentice (nicholas Cage). It won't play in your player. I went back to the store and got a different one with the same results. These are rental movies and they say knowone else has had this trouble. I went online with a eithernet cable and tried to update the firmware and it said my firmware was up to date. Can you please provide a solution to the problem ? This is the first movie that I've had trouble playing and I've also tried other Blue Ray movies after this one and they all work fine.
asked 3 years, 8 months ago
EddieTA
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Not sure the Firmware version you have but do not relly on the machine to tell you it's up to date because it might be not true. The current firmware version is 2.50 anything under that number you should upgrade. Please use the USB method, not the HT online update method, it does not work.

Hope this help
thierry
answered 3 years, 4 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

If a blu-ray reports that the firmware of the player must be updated to play the disk, but the firmware IS up to date, what can be done to correct it

System: Samsung Blu-ray Home Theater 5.1 ch HTBD1250/X
Software BEv2.12_091029_XAA
asked 3 years, 7 months ago
Kantrisha
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You have the 2.12 firmware version, it's an old version, you must get the 2.50 that is actually available through the support page of Samsung website. Use the USB method to update your HT, do not relly on the machine telling you that your firmware is up to date, it is not true.

Hope this help
thierry
answered 3 years, 4 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

WHAT DOES THE CODE D.IN1 MEAN ON MY HT-BD1250

asked 3 years, 7 months ago
MsDiane
home
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It means Digital Input 1. You can get rid of it by pressing the remote button Aux on the top right of the remote.

It's use to get surround sound when you plug a Digital Optical Cable from a DVR or an Apple TV.

Hope this help
Thierry
answered 3 years, 2 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

FOR THE FIRST TIME SINCE OWNING MY SAMSUNG HOME THEATER (OVER A YEAR) I HAVE EXPERIENCED A PROBLEM PLAYING A BLUE RAY MOVIE SALT (TWICE 2 DIFFERENT R

RENALS) I HAVE TRIED UP GRADING MY SYSTEM WITH A USB AS I HAVE NO INTERNET CONNECTION. ALL OTHER BLUE RAYS PLAY WONDERFULLY. CAN YOU HELP ME?
asked 3 years, 6 months ago
Anonymous
INDIANA
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Make sure you have the latest firmware installed. Currently the firmware number is 2.50 it works for the model 1200 and 1250.
Please do not rely on the machine when it tells you it's up to date. Use the USB upgrade to make sure you have the latest. Firmware have been proven to solve issue with some disk not being able to play.

Hope this help
Thierry

PS: The link to the firmware: http://www.samsung.com/us/support/downloads/HT-BD1200
answered 3 years, 2 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

My HT BD1250 XAA wont completely load "Salt" Blu-Ray.

I've tried 2 different Disc's, Firmware upgrade says I have the latest version. The Load graphic for "SALT" gets about 90% of the way and stops. I tried my first copy in another BluRay player at Best Buy a Panasonic model and it loaded just fine to the top menu. I own Blu-Ray movies that have required firmware upgrades such as "Avatar" and it still works! Is their a firmware upgrade for "Salt" in the works?
asked 3 years, 6 months ago
Bob2378
Pittsburgh, Pa.
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm a user like you, have not seen Salt yet. Samsung just release a firmware update (called 2.50) for the HT BD1200 and it works on the BD1250. Do not rely on what the machine tells you after checking the web. If it's not 2.50 it's not true, use the USB way to update not the online way.
Hope this will fix your issue.
Thierry
answered 3 years, 4 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

why do my model number differ from the model number on my blu-ray

my model number is htbd1250a
asked 3 years, 5 months ago
Anonymous
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The HT BD1250 is almost impossible to find in the support of Samsung. Use the HT BD1200 (same firmware) for research. I do have the same model as yours.
Good luck
Thierry
answered 3 years, 4 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

How do I change the color from blue and orange?

Every time we play a DVD in our blu-ray player (model HT-BD1250) the colors of the movie are all shades of blue and orange. I played with the settings, but couldn't find anything to change the colors.
asked 3 years, 5 months ago
jgroff
NJ, USA
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
did you try to "reset to factory default" to see if you did not by mistake mess with the colors?

I have a HT-BD 1250 also, not very happy myself with the product but at least the colors seems accurate.

Hope this help
Thierry
answered 3 years, 4 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

My BD player is constantly in the "LOAD" phase, how can I manually bypass it?

in every function tree the audio does work, and in the bd/dvd function tree the device never moves past the loading stage. Nothing ever is displayed visually to the tv except for the default menu background. Not being able to get past the load menu means I can't reset the system, nor can i upgrade the firmware. Please help.
asked 3 years, 4 months ago
Anonymous
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
May be you did that already, but try to unplug the machine for 5 minutes and start again it my solved your "Load" phase issue.
Good luck
Thierry
answered 3 years, 4 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

Firmware Upgrade. What do I believe? The Ht-bd1200 which tells me " I don't need a firmware upgrade" or this site's trouble shooting guide which

tells Me I do. I have connected the HT- bd1200 to the network and tried to get a firmware upgrade and got the above message. But I am still having trouble playing some BLU ray discs. Help. The blu ray discs start playing and then slow down showing pixels off and on then plays agains for a few seconds and then slows down continuously.
asked 3 years, 3 months ago
richly
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please believe the website. The HT message is wrong. The latest firmaware on this site is 2.50.

Good luck
Thierry
answered 3 years, 2 months ago
Thierry
Portland, OR
0points
0out of 0found this answer helpful.
Question

Using latest firmware 2.5, why is Netflix quality so poor?

I recently purchased an iPad and noticed that playing Netflix movies out through the hdmi connection to the TV returns a better picture than the BD1200's Netflix output.

Netflix quality through the BD1200 looks like a down-sampled DVD with dull colors. A regular DVD played through the BD1200 looks 10x's better due to the player's up convert capabilities.

Is there something I'm doing wrong here?
asked 3 years, 2 months ago
Starhawk
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I don't know much about this, but does your bd1200 have just as a good connection to the internet as your iPad? A slower internet conncection on the bd1200 might cause Netflix to produce a downgraded picture quality.

This might be why a DVD looks good, but Netflix doesn't.

BTW, the latest upgrade as of 6.30.2011 is 2.71 for the ht-bd1250. (click on the word "firmware")
http://www.samsung.com/us/support/downloads/HT-BD1250

and for the ht-bd1200
http://www.samsung.com/us/support/downloads/HT-BD1200
answered 3 years, 1 month ago
dmbdlatc
CT
0points
0out of 0found this answer helpful.
Question

How do I connect my blu-ray 1250 to the internet to get firmware updates? What do I need. My computer and TV is hard wired not wi.

asked 3 years, 1 month ago
kirkingster
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Connecting the Home Theater system directly to your router or modem will allow you to update, and that can be done hard-wired.

The directions can be found on page 57 of the owner's manual, and if you don't have the manual handy, it can be downloaded from the www.Samsung.com website.

If you need further assistance, please reach out to the Samsung customer service center at 800-SAMSUNG.

Thanks for your support of Samsung products .

--HDTech
answered 3 years, 1 month ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the HT-BD1200 blu-ray entertainment center capable of playing 3D blu-ray content?

asked 2 years, 9 months ago
jfrench4
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The HT-BD1200 is not capable of active-shutter 3D.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My sound goes out periodically while I'm watching a dvd or tv. Why?

There are times when the sound works all the way through a dvd or movie on tv then there are other times the sound cuts out after only a few minutes. I then have to turn off the tv and the BD1200 and the sound works again but only for a few minutes. Why and what can I do to prevent that?
asked 1 year, 2 months ago
eddbdaddy4
on HT-BD1200
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

i am having trouble watching the movie Killers any suggestions?

asked 3 years, 11 months ago
Rebel910
New Port Richey,Florida
on HT-BD1200
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Center speaker stops working until volume is changed

Our center speaker will randomly stop working every now and then while watching a BD movie. Turning the volume up a little then back down will get it working again. I've downloaded and upgraded to the latest firmware. It also will tell me its not connected to the internet when checking for updates or inside movies for the internet content but will play videos from youtube so I know the internet connection is working since it wouldn't play the videos without it.
asked 3 years, 11 months ago
eugenenine
on HT-BD1200
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Cannot update

I connect the BD Home theater to the internet, check if there are updates. the message display is that there is the last update installed. But it can't play Avatar because need an update. I check in your site and there is a new version, diferent to the instaled in the home theater. I download the firmware to my PC and copy to the USB flash drive, insert into the usb host jack, "USB is inserted" nothing else occur.
asked 3 years, 11 months ago
Rafael
Bayamon, PR
on HT-BD1200
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

While watching a movie the player skips through scenes.

What's the problem and how can it be fixed.
asked 3 years, 10 months ago
vthomas
Newport, Oregon
on HT-BD1200
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

what code is used to program a remote to communicate with this receiver?

i purchased a floor model and they gave me a different remote. how do i set up this remote to work with this unit?
asked 3 years, 10 months ago
dreadsguy
on HT-BD1200
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

My HT-BD1200 Blu Ray System does not play Diary of Wimpy Kid and Prince of Persia Discs. What is the fix?

asked 3 years, 10 months ago
Walbert
Georgia
on HT-BD1200
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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