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Customer Questions & Answers for
samsung HP-T5054

Customer Questions & Answers:
113 Questions
 | 
45 Answers

Questions & Answers for samsung HP-T5054

Question

why do i constantly loose sound from my ps3 and my cable box both are hdmi connections

i until recently started losing sound on cable box because i switched it to hdmi instead of the rca plugs; hope this helps. other than that i am very pleased with the samsung i have been purchasing everything samsung from camera, cell phone, dvd and tv.
asked 3 years, 5 months ago
squirgun1
philadelphia
on HP-T5054
0points
0out of 0found this question helpful.
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3 answers
Answers
answer 1
From What I found out it has something to do with the Cable box, I had the same problem so I switched my back to hi-def rca plugs and works perfectly now. It started when I switched my older cable box for a more up to date one DVR. It also could be the Audio format setup that is coming from your cable box to your tv which could be not set properly. Those two things should be one of the causes.
answered 8 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
answer 2
While is can be complicated, I would try upgrading the firmware if you have not already. If I remember correctly there was a fix in there for some sound related issues.
answered 2 years, 4 months ago
APainter
+1point
1out of 1found this answer helpful.
answer 3
This situation can be a little more complicated than it seems. Please contact out call center @ 1 800 SAMSUNG for additional troubleshooting.
answered 3 years, 5 months ago
SamsungDTV
0points
0out of 0found this answer helpful.
Question

How I can fix this problem in my Samsung HP-T5054?

I have a black vertical line across the tv (2inches and a half) is permanent and it does not fade. Any suggestion in how to fix this problem?
Thanks in advance for your answer,

Frank
asked 3 years, 6 months ago
piopio
Miami Beach
on HP-T5054
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
pace subtitle settings wont go off screen
answered 3 years, 6 months ago
Anonymous
0points
0out of 0found this answer helpful.
answer 2
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why are there so many questions about no picture, but sound works? This happened to me as well on a 3 year old TV.

asked 2 years, 2 months ago
Nothappy35
Columbia, KY
on HP-T5054
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
I was wondering the same thing. Why is there so many questions about the tv having sound and no picture. My TV has sound and no picture its black, but the blue light is on. Getting power and no picture. There has to be some defected part in this model tv just like the power supply and capacitors. I had that fix a year ago by the Samsung Settlement not even a year later my TV go's down again and its less than 5 years old. Samsung HP-T5054 not recommended.
answered 5 months, 1 week ago
Bruce2013
Pittsburgh, Pa
+1point
1out of 1found this answer helpful.
answer 2
Based on what you described the issue is the most common one for this TV which is a typical failure in the Y-Main board and buffers , – the unit comes on with no screen.

When the Y-Main is bad there are a number of connectors you can disconnect and the result would still be the same – the TV would come on with no display.
answered 8 months ago
Nightwchtr
Centreville, VA
+2points
2out of 2found this answer helpful.
Question

having a problem my tv comes on but there is no picture what should i do

asked 3 years, 6 months ago
nmatteojr
philadelphia pa
on HP-T5054
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My Tv model is HPT5054X/XAA

Hello I wanted to know if my tv has a qam tuner and also how to set it up, thanks.
asked 3 years, 5 months ago
shart17
LI, New York
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Yes, your unit does have the QAM tuner, as well as a NTSC and ATSC tuner. You should be able to connect your antenna to the ANT-IN input on the back of the TV. Run an auto-program to get the channels.

If your still having issues, please contact 1 800 SAMSUNG.
answered 3 years, 5 months ago
SamsungDTV
0points
0out of 0found this answer helpful.
Question

Is this model internet capable?

asked 3 years, 5 months ago
miketra
waco
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps or any other internet content, it can access internet content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 3 years, 5 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

can model #hp-t5054 use wireless network and apps and if so how?

asked 3 years, 3 months ago
dfin2000
wv
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps or any other internet content, it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing).

-MrSamsung
answered 3 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how can I get TV to accept iPad video feed?

asked 3 years, 6 months ago
warriorboy
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Apple has this Digital AV Adapter that will connect to your tv that you need.
answered 1 year, 9 months ago
Nightwchtr
Sterling, VA
0points
0out of 0found this answer helpful.
Question

pitcher went black

asked 2 years, 7 months ago
llpete47
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Based on what you described the issue is the most common one for this TV which is a typical failure in the Y-Main board and buffers , – the unit comes on with no screen.
answered 8 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

hp-t5054 tv is 1080p?

asked 3 years, 2 months ago
germancho1973
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
No its 1080I maximum, but is just as good as 1080p
answered 1 year, 7 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

My television speakers won't play

I tried hooking my surround system to the television and now my internal speakers won't play
asked 2 years, 4 months ago
Bulldog425
on HP-T5054
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Sounds like the settings within the TV menu have been changed to external. Go into the audio menu and change it back to internal and see if that works.
answered 8 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

no pic or sound

asked 2 years, 3 months ago
rmcherokee
statesville
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Tuner not working.
answered 2 years, 3 months ago
gbernat
USA
0points
0out of 0found this answer helpful.
Question

IS MODEL #T5054 1080I or 720i

asked 2 years, 3 months ago
captjohnj
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
It is 1080I maximum
answered 1 year, 7 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

does this tv have a built in antenna

asked 2 years, 6 months ago
shaykc
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
No. Part # BN39-00333A is antenna cable. Then you need the antenna.
answered 2 years, 4 months ago
APainter
0points
0out of 0found this answer helpful.
Question

have sound no picture, any help

asked 2 years ago
howland
Fort Mill, SC, USA
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. Before contacting support, you could also try performing a firmware update and see if that solves your issue. Please have your device’s exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 1 year, 11 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

Screen went black, still have sound. What's wrong?

asked 2 years, 5 months ago
piercede
on HP-T5054
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Can you be more specific? Did you install a new Cable Box (Hi-def) if so it could be the cable box is sending out 1080p and the tv only supports 1080I. If you change the AV input can you see then? If you turn on and off does the picture come back on? If so could be an issue with the bulb. Depending on how much it is to fix you might consider a new TV
answered 8 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

how can i tell if my tv is a 1080p?

asked 3 years, 6 months ago
jjff
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
This Tv is not from what I can tell I can only get up to 1080i which is not bad either. You can tell if you can change your cable box to 1080p and if your tv can handle it it will display.
answered 1 year, 9 months ago
Nightwchtr
Sterling, VA
+1point
1out of 1found this answer helpful.
Question

my remote(s) all of a sudden will not turn on the TV

I have a harmony 890 remote that has turned on the tv for years with no issues. In the last week - it will not turn on the TV, i have to manually press tv button to use. I reload the harmony remote and still does not work. I retrieved the original samsung remote control, added batteries and tried to use that to turn on TV with no luck. are there remote sensors on the TV that need to be cleaned or looked at - thanks
asked 1 year, 6 months ago
jaymn
Minneapolis, MN, USA
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's a troubleshooting guide for remote issues: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=19127&modelname=HP-T5054

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Playstation does not appear on display

HDMI is connected to PS3 and no response,display message on tv as follows(Mode not Supported)
any ideas?
asked 3 years, 6 months ago
aoflores
Phoenix,AZ
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Reset the PS3. Hold the power button down while the player is off for about 15 seconds. This happens when the PS3 tries to send a resolution that the TV cannot display.
answered 3 years, 5 months ago
SamsungDTV
+1point
1out of 1found this answer helpful.
Question

why cant my ps3 work on my tv?

I connected my playstation to three other tvs. and it worked. The HDMI input that i have it hooked up on is colored yellow and my other HDMI's that are working are colored white.
asked 2 years, 2 months ago
Harryo1
on HP-T5054
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
This Tv has like 3 HDMI inputs have you tried all 3
answered 1 year, 9 months ago
Nightwchtr
Sterling, VA
0points
0out of 0found this answer helpful.
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