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Customer Questions & Answers for
HP-T5054

Customer Questions & Answers:
113 Questions
 | 
45 Answers

Questions & Answers for samsung HP-T5054

Question

why do i constantly loose sound from my ps3 and my cable box both are hdmi connections

i until recently started losing sound on cable box because i switched it to hdmi instead of the rca plugs; hope this helps. other than that i am very pleased with the samsung i have been purchasing everything samsung from camera, cell phone, dvd and tv.
asked 3 years, 9 months ago
squirgun1
philadelphia
on HP-T5054
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
From What I found out it has something to do with the Cable box, I had the same problem so I switched my back to hi-def rca plugs and works perfectly now. It started when I switched my older cable box for a more up to date one DVR. It also could be the Audio format setup that is coming from your cable box to your tv which could be not set properly. Those two things should be one of the causes.
answered 11 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
answer 2
While is can be complicated, I would try upgrading the firmware if you have not already. If I remember correctly there was a fix in there for some sound related issues.
answered 2 years, 7 months ago
APainter
+1point
1out of 1found this answer helpful.
answer 3
This situation can be a little more complicated than it seems. Please contact out call center @ 1 800 SAMSUNG for additional troubleshooting.
answered 3 years, 9 months ago
SamsungDTV
0points
0out of 0found this answer helpful.
Question

How I can fix this problem in my Samsung HP-T5054?

I have a black vertical line across the tv (2inches and a half) is permanent and it does not fade. Any suggestion in how to fix this problem?
Thanks in advance for your answer,

Frank
asked 3 years, 10 months ago
piopio
Miami Beach
on HP-T5054
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
pace subtitle settings wont go off screen
answered 3 years, 9 months ago
Anonymous
0points
0out of 0found this answer helpful.
answer 2
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 3 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why are there so many questions about no picture, but sound works? This happened to me as well on a 3 year old TV.

asked 2 years, 6 months ago
Nothappy35
Columbia, KY
on HP-T5054
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I was wondering the same thing. Why is there so many questions about the tv having sound and no picture. My TV has sound and no picture its black, but the blue light is on. Getting power and no picture. There has to be some defected part in this model tv just like the power supply and capacitors. I had that fix a year ago by the Samsung Settlement not even a year later my TV go's down again and its less than 5 years old. Samsung HP-T5054 not recommended.
answered 8 months ago
Bruce2013
Pittsburgh, Pa
+1point
1out of 1found this answer helpful.
answer 2
Based on what you described the issue is the most common one for this TV which is a typical failure in the Y-Main board and buffers , – the unit comes on with no screen.

When the Y-Main is bad there are a number of connectors you can disconnect and the result would still be the same – the TV would come on with no display.
answered 11 months ago
Nightwchtr
Centreville, VA
+2points
2out of 2found this answer helpful.
Question

how can i tell if my tv is a 1080p?

asked 3 years, 10 months ago
jjff
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This Tv is not from what I can tell I can only get up to 1080i which is not bad either. You can tell if you can change your cable box to 1080p and if your tv can handle it it will display.
answered 2 years, 1 month ago
Nightwchtr
Sterling, VA
+1point
1out of 1found this answer helpful.
Question

having a problem my tv comes on but there is no picture what should i do

asked 3 years, 10 months ago
nmatteojr
philadelphia pa
on HP-T5054
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

hp-t5054 tv is 1080p?

asked 3 years, 5 months ago
germancho1973
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No its 1080I maximum, but is just as good as 1080p
answered 1 year, 11 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

does this tv have a built in antenna

asked 2 years, 10 months ago
shaykc
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No. Part # BN39-00333A is antenna cable. Then you need the antenna.
answered 2 years, 7 months ago
APainter
0points
0out of 0found this answer helpful.
Question

cant get my playstation 3 to work in the hdmi port or avi, it says media not supported?

asked 2 years, 9 months ago
Anonymous
minneapolis
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sounds like the PS3 is set to 1080P which the TV does not support. it only supports 1080I. Check the PS3 settings and lower them and see if that works.
answered 11 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

error message mode not supported for PS3

asked 2 years, 9 months ago
ricky1997
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sounds like the PS3 is set for 1080P which the TV does not support. IT only supports 1080I, check your PS3 settings and lower the rate to see if that works.
answered 11 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

My television speakers won't play

I tried hooking my surround system to the television and now my internal speakers won't play
asked 2 years, 8 months ago
Bulldog425
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sounds like the settings within the TV menu have been changed to external. Go into the audio menu and change it back to internal and see if that works.
answered 11 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

how do i stream net flix to my tv

asked 2 years, 7 months ago
hughes33
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can either do it by a smartphone or through a Samsung DVD player, like I do. Or through Wii, playstation, etc...
answered 1 year, 11 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

IS MODEL #T5054 1080I or 720i

asked 2 years, 6 months ago
captjohnj
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is 1080I maximum
answered 1 year, 11 months ago
Nightwchtr
Centreville, VA
0points
0out of 0found this answer helpful.
Question

Stand

Can you order a stand for this? I misplaced mine.
asked 2 years ago
Nightwchtr
Sterling, VA
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

You can purchase a replacement stand via the following link:

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-BN96-05242B.aspx?model=HPT5054X/XAA

If you need any additional parts for this TV model, please refer to the following link.

http://www.samsungparts.com/Products/Parts_and_Accessories/HPT5054X/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why are DTV channels not available in PIP?

I have a hp-t5054 with PIP, since the transition to digital, DTV channels do not display on PIP channel list. However they do show up and work fine in TV source mode. Why do they show on TV source but not in PIP? I have a satellite box via HDMI and air antenna coax connected.
asked 1 year, 11 months ago
Polaris96
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00022554&fm_seq=22722

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

my remote(s) all of a sudden will not turn on the TV

I have a harmony 890 remote that has turned on the tv for years with no issues. In the last week - it will not turn on the TV, i have to manually press tv button to use. I reload the harmony remote and still does not work. I retrieved the original samsung remote control, added batteries and tried to use that to turn on TV with no luck. are there remote sensors on the TV that need to be cleaned or looked at - thanks
asked 1 year, 10 months ago
jaymn
Minneapolis, MN, USA
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's a troubleshooting guide for remote issues: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=19127&modelname=HP-T5054

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

My Samsung HP-T5054 TV has sound and no Picture

What's can I do. Is it worth getting fix or should I buy a new one?
asked 8 months ago
Bruce2013
Pittsburgh, Pa
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

what size screws do I need to attach the tv stand for my HP-T5054

I have lost the original screws
asked 3 years, 10 months ago
jskaug
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
4- PH,+,WSP,S,M4,L35,ZPC (BLK)

Straight from the service manual.
answered 2 years, 7 months ago
APainter
0points
0out of 0found this answer helpful.
Question

I have a vertical line down right side of my tv. What is the problem?

asked 3 years, 9 months ago
larrysac2
florida
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 3 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how can I get TV to accept iPad video feed?

asked 3 years, 9 months ago
warriorboy
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Apple has this Digital AV Adapter that will connect to your tv that you need.
answered 2 years, 1 month ago
Nightwchtr
Sterling, VA
0points
0out of 0found this answer helpful.
Question

Playstation does not appear on display

HDMI is connected to PS3 and no response,display message on tv as follows(Mode not Supported)
any ideas?
asked 3 years, 9 months ago
aoflores
Phoenix,AZ
on HP-T5054
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Reset the PS3. Hold the power button down while the player is off for about 15 seconds. This happens when the PS3 tries to send a resolution that the TV cannot display.
answered 3 years, 9 months ago
SamsungDTV
+1point
1out of 1found this answer helpful.
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