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Customer Questions & Answers for
HMX-Q10BN

Customer Questions & Answers:
62 Questions
 | 
18 Answers

Questions & Answers for samsung HMX-Q10BN

Question

Where can I get a Wall charger for my (model# HMX-Q10BN/XAA) Camcorder?

asked 1 year, 8 months ago
AudioTech
Wisconsin, USA
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/HMXQ10BN/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

software to convert MP4 to DVD

Hi,

I purchased Samsung Q10. The software included into packege does not allow burning DVDs. I am having trouble finding free software to convert and burn MP4 files to DVD. Please help. Is there a suitable software from Samsung? Why nothing was provided with the camera purchase? Thanks for your consideration.
asked 2 years, 11 months ago
engryuser
on HMX-Q10BN
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
It seems Samsung isn't interested in post-sale support on their products. I have the exact same question and can't find the answer. I've purchased Nero and downloaded other video converters but the video becomes choppy or pixalated.
answered 2 years ago
Windbite
Boston, MA, USA
0points
0out of 0found this answer helpful.
Question

Why can't I transfer video from my pc or imovie to a disk?

I've tried both pc and mac connections with my HMX Q10 camcorder and then tried to transfer the videos to a disk to share with others and the video is coming out jumpy on the disk. I've had a friend that is in the computer business try it on his computer and same thing. This is becoming a very difficult and tedious process that should be very simple. Please help me, I love the camcorder, but the burning of the disk is not so good!
asked 2 years, 11 months ago
pmkimmel
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I know that Easy DVD Creator will allow you to convert the movie over and let you burn it to a disc and it takes quite a while for this process to finish but not sure why the video gets choppy. I have recorded on full HD and am getting alot of the split second frame freezing which is very annoying and am looking to return the camera for something better.
answered 2 years, 7 months ago
Havnaparty
0points
0out of 0found this answer helpful.
Question

how do I get a 64Gb sdxc card to format? It was all sold as a package in the store and I cannot get it format and work!

asked 2 years, 7 months ago
lafayette11
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try the formatting option in the SETUP menu. If that doesn't help, you may need to contact the Samsung customer service center agents directly at 800-SAMSUNG for further assistance.

We appreciate your support of Samsung products.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do I edit my video that is upside down

asked 2 years, 7 months ago
bmwx5
85650
on HMX-Q10BN
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Without knowing HOW the video it was recorded upside down, it's difficult to determine troubleshooting options that might help. If you need troubleshooting assistance, please reach out to the Samsung customer service center at 800-SAMSUNG.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Blurry Images on left side of screen

Hello,
I recently purchased the HMX-Q10N video camera and images on the left side of the screen are blurry. I thought it might be the sd card but I swapped my class 6 card for a class 10 card but no change. I record in the smart mode and one recording was shot in daylight and the other was indoor basketball court. I also cleaned the lens to make sure there was no dust or finger prints. Please help.
Thanks
asked 2 years, 6 months ago
JDoyle
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear that you're having this problem with your camcorder.

At this time, I don't have any troubleshooting tips available for this symptom. Would you please reach out to the Samsung customer service center at 800-SAMSUNG? They may be able to assist further and give you some immediate direction or assistance.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I RESET THE TIME?

asked 2 years, 4 months ago
Deene63
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry to hear you're having trouble resetting the time.

Open the camera, then push the Home button on the left hand side, next to the screen. (Right side, if you're using the camera left-handed)

Press Home > Settings > (scroll down to) General > Press: Date/Time Set

Then press the clock on the right hand side of the touchscreen.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 4 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

How do I transfer the videos to DVD?

I am wanting to put my videos onto DVD so they may be viewed on any DVD player. How do I do this?
asked 2 years, 1 month ago
Windbite
Boston, MA, USA
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
1) Transfer the videos over to your PC: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=50417

2) Ensure that you have DVD burner on your PC.

3) Use some software on your PC to create a DVD.
answered 2 years, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Is there software available for the Mac?

asked 2 years, 11 months ago
Belezebubba
San Antonio
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You should be able to use the iMovie software that comes with newer Macs to access the video from the camera
answered 2 years, 7 months ago
GalaxyTabFan
Ohio, USA
+1point
1out of 1found this answer helpful.
Question

one movie instead of a bunch of them

if I am taking videos at a party ... everytime I turn the camcorred off an re-start it ... It starts a new movie... How can I make it just continue on as one longer movie ???? ... By the end of the day I have 40 little movies ...
asked 2 years, 10 months ago
wkey22
las vegas
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Are you pressing the stop botton on the back of the camera (which will start a new movie) or the pause button on the touch screen (which will stop recording but allow you to restart in the same file)?
answered 2 years, 9 months ago
bfieser
0points
0out of 0found this answer helpful.
Question

How do I burn my videos I recorded to a DVD in a format that my DVD player will recognize?

asked 2 years, 8 months ago
CJMary
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you use Easy DVD creator, it will convert the file over and burn it on a disc that your dvd player will recognize. I had the same problem and got that software and it works.
answered 2 years, 7 months ago
Havnaparty
0points
0out of 0found this answer helpful.
Question

What SD card can I use for my Q10 HD Camcorder?

asked 2 years, 8 months ago
vroashe
Spring, TX
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
SDHC Card
answered 2 years, 7 months ago
Havnaparty
0points
0out of 0found this answer helpful.
Question

What format are the video files recorded in?

asked 2 years, 8 months ago
dopayne
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
MP4 files
answered 2 years, 7 months ago
Havnaparty
+1point
1out of 1found this answer helpful.
Question

I have a problem with the Autofocus on my HMX-Q10BN. Everytime I zoom it won't auto-focus. I checked the AF option and is set to automatic

asked 2 years, 7 months ago
rodrigorsrv
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There maybe presets that might be causing this, and our recommendation would be to troubleshoot live with one of our customer service agents at the Samsung customer service center. You can reach them directly by dialing 800-SAMSUNG.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
-3points
0out of 3found this answer helpful.
Question

how do i edit a video that is upside down?

asked 2 years, 7 months ago
bmwx5
85650
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It may require additional software that is not included with the camera.

Unfortunately, without knowing how it was recorded upside down, we are unable to offer pointers to fix this specific issue.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

lcd images are upside down

I know that the camcorder is ambidexterous and you can even hold it upside down but when I turn the camera upright and hold it in my right hand and am looking at the images on the screen, they all stay upside down. So when I take a picture or record a video all the images i am looking at and capturing are upside down on the screen.
asked 2 years, 6 months ago
sickofit85
indiana
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To lock one way so that the image doesn't flip, go to:

Home > Settings > General > Switch Grip > (turn to) OFF.

If you require additional assistance, please reach out to the Samsung customer service center at 800-SAMSUNG.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Video Format in (Q10 SwitchGrip Compact Full HD Camcorder )

Hi,

I would like to know (Q10 SwitchGrip Compact Full HD Camcorder ) Can take video in PAL as well as NTSC?? I think it should as I am frequently travelling to india and would like to use there as well.

Waiting for your quick response,
Regards
asked 2 years, 6 months ago
Anonymous
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
NTSC is supported on models sold in the U.S.

PAL is not supported on U.S. products.

We appreciate your interest in Samsung products.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

No Software

The Intelli_studio software is not located in the unit. Where can I get a copy from your site?
asked 2 years, 6 months ago
Copperweb
Wisconsin, USA
on HMX-Q10BN
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your camcorder.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do you change the time?

asked 2 years, 11 months ago
sborzak
on HMX-Q10BN
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Why doesn't the firmware upgrade work?

I followed the instructions. It downloaded the firmaware to the camera. I disconnected the camera from the laptop, and pressed the shutter button (did you realize that NO where in the user guides does it refer to this button as the Shutter (OK) button?????). All it does it start to recorD!!! No upgrade, no automatically tuen off camera, no nothing. When you reconnect the camera to the computer and check for the formware it still says the firmware version is V1101280 and that version V110331 is available.
asked 2 years, 11 months ago
rmbrooks
Home
on HMX-Q10BN
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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