Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349228

Please note you posted your question underneath a TV, so this answer isn't model specific. There may be some variation on the answer. Thank you for being a Samsung customer!

The Samsung Online Support Team

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answered 9 months ago

Username

SamsungTech42

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Question

how do i change my address

Tags: miscellaneous

asked 4 months, 2 weeks ago

Username

PVEASY

on HL-S6167W

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answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months, 1 week ago

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SamsungTech73

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Question

Attached new Blu Ray Player to my DLP got Mode not Supported

I upgraded from a BD-C5500 to a BD-E5700 connected to my DLP HL-S6267W. The old Blu Ray played with TV 1080P beutifully. But my new Blu Ray player causes TV to show blue screen "mode not supported". If I change new Blu Ray player to 720P, the TV works fine. But I am not getting sharp 1080p resolution on my TV now. What is the problem? How do I get my DLP TV to accept 1080p from my new Blu Ray player?

Tags: setup & installation

asked 6 months ago

Username

NeilB

Montoursville, PA

on HL-S6167W

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answer 1

Thank you for contacting Samsung.

We have conferred with our resident home theater specialist and she recommends that you go into Settings > Display and disable BD Wise. She also suggests that you go to Movie Frame under the same menu and turn that off as well and then try playback again. Whether or not this resolves your issue, we'd like you to email us at qasupport@sea.samsung.com if you need any further feedback. Please include a brief product issue description, as well as your product model code and serial number.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech73

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Question

Small white dots are appearing on the screen while the TV is operating

About a week ago I started to notice a small white dot that appeared on the left side of the TV screen when the unit is working. Each day more dots or small white lights continued to appear, today when the there is a dark background or when turning off the TV the left side of the screen appears as if you were looking at a star's at night. These dots or lights continue to grow in numbers daily, what is causing this to happen ?

Tags: urgent

asked 2 years, 7 months ago

Username

sherwoodforest

on HL-S6167W

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Question

Problem with TV

I have a projection TV that randomly turns off. Model # HL-S6167W . I have a friend that has the same TV and the same problem. Could you tell me what the fix might be.

asked 2 years, 5 months ago

Username

Anonymous

Myrtle Beach ,SC

on HL-S6167W

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Question

how can I get set off from stretch mode?

Tags: picture size using p.size

asked 2 years, 6 months ago

Username

Anonymous

on HL-S6167W

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Question

HLS6167W

Turn tv on comes on fine in about 30 sec picture goes off then about 15 sec. sound goes off and all lights on power botton flash can you tell me if it is lamp or could it be the ballast

asked 1 year, 10 months ago

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Rick1353

Marion IL.

on HL-S6167W

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Question

Why is my TV shutting off only after 2 mins?

asked 2 years, 7 months ago

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verapan

Laurel

on HL-S6167W

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Question

The tv keeps shutting itself off?

asked 1 year, 3 months ago

Username

sscholfield

Wisconsin

on HL-S6167W

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Question

timer and bulb light keeps blinking and tv will not come on !!! HELP

i just put a new bulb in a couple months ago

Tags: repair issues

asked 1 year, 3 months ago

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swaid

Roanoke, VA, USA

on HL-S6167W

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Question

when I turn on the tv, it automatically turn off and making a sound

asked 2 years, 7 months ago

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Anonymous

on HL-S6167W

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Question

My TV shuts off by its self. Do you know why and how to fix it?

asked 2 years, 6 months ago

Username

Timp

on HL-S6167W

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Question

why does tv cut off by itself?

asked 1 year, 8 months ago

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ripecu

on HL-S6167W

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Question

Technical question about my TV

. I turn the TV on after a long off period and after about 30 minutes it turns off. The picture starts to freeze, then I get some square lines making a cross hatch pattern with fuzzy picture, then the picture comes back and after a few times the TV shuts off. Typically I turn the TV back on in a min or so and can get from a minute to minutes but it turns back off.

Tags: technical

asked 1 year, 4 months ago

Username

flybyrf

on HL-S6167W

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Question

how to change fan number 2

TV says check fan no.2

asked 1 year, 11 months ago

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rdmarcum

Memphis TN

on HL-S6167W

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Question

What does the 2 green and 1 red light flashing mean?

my tv once in awhile would shut off because of the power supply. this time it just went black and never came back on. do the flashing lights tell you the problem? what could the problem be?

asked 1 year, 10 months ago

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answersplease

chicago

on HL-S6167W

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Question

where do I rate a product that I purchased

I searched the site and couldn't find a place to rate my purchases.
I'd also like to rate this site...Slow and not that user friendly.

asked 1 year, 8 months ago

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kaboobs

San Dimas, CA

on HL-S6167W

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