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Customer Questions & Answers for
HL-S5687W

Customer Questions & Answers:
122 Questions
 | 
11 Answers

Questions & Answers for samsung HL-S5687W

Question

How do I replace fan #2?

I have already obtained a replacement fan. Just need to install.
asked 3 years, 4 months ago
Anonymous
Home
on HL-S5687W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The fan 2 is behind the bulb I believe. Our tv just went out with the same fan 2 code. I am sure your tv is fixed by now but this is for other people. I pulled the back of the tv off and powered the tv on and noticed the left little fan came on but the right big fan behind the bulb did not. You will have to remove the control board on the right and the bulb to remove fan. Plus when I finally pulled the fan out I noticed that it was dragging compared to the little fan on the left (when you spin them). I am a heavy equipment technician and due to my experience I believe I am correct.
answered 3 years ago
HeavyTech
+1point
1out of 1found this answer helpful.
Question

After 3 minutes of use TV shuts off automatically, why?

Timer is not set.
Model number is HLS5687W
asked 3 years, 11 months ago
axlefoley
Underwood, WA
on HL-S5687W
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
TV may be overheating. Take of back acess panel and use one of those compressed air cans to remove any dust that has collected back there.
answered 2 years, 10 months ago
Anonymous
Sarasota, Florida
+1point
1out of 1found this answer helpful.
Question

how do I change the fan#1 dmd board fan

asked 3 years, 1 month ago
kzucchi
home
on HL-S5687W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I am getting a message on screen that says check the fan #1 and the TV turns itself off after 10 minutes. Where is fan #1?
answered 2 years, 11 months ago
tallerguy
0points
0out of 0found this answer helpful.
Question

I have a DLP HL-S5687W tv which DOES NOT have a digital tuner or slot for a cable card

What would be the best way to receive digital channels from my cable company (Time Warner) without using a box from the cable company?
asked 2 years, 3 months ago
BarbBen
Garland, TX, USA
on HL-S5687W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there is no way to do what you want. You need to have a cable box because that's the only way to convert the signal if you weren't using a cable card. So you'll need to use a cable box from your cable provider.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

tv goes blank while watching

asked 1 year, 11 months ago
rowena
houston
on HL-S5687W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=152999&modelname=HL-S5687W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My DLP, model HLS5687W X/X shuts of occasionally and the stand by/temp light goes on. If I turn it off and on again, the picture comes back.

I replaced the lamp 1 year ago. How do I fix this?
asked 3 years, 11 months ago
Kurwine
on HL-S5687W
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
It's probably overheating. Buy a can of compressed air (same kind that's used for cleaning computers), then blow out all the ventilation ducts on the back of the TV. I did this about a month ago and have not had any more problems.

Charlie in Virginia Beach
answered 3 years, 4 months ago
ChazT
Virginia Beach
+1point
1out of 1found this answer helpful.
Question

How do I connect my TV to my PC via HDMI cable?

asked 3 years, 9 months ago
TVTOPC
on HL-S5687W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You need to install a video card with an HDMI jack then run the cable from the video card to the HDMI input on the TV.

I have a video capture card with HDMI input as well as a video card with an HDMI output jack, I run a HDMI cable from my satellite receiver to my video capture card then output to the TV via the HDMI jack on the video output card.
answered 1 year, 2 months ago
ComputerTech
0points
0out of 0found this answer helpful.
Question

Does a dim picture indicate a bad lamp

I need a bulb for my HL-S6187W
asked 1 year, 10 months ago
bg144
8904 E Bursage Dr, Gold Canyon, AZ 85118, USA
on HL-S5687W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=152988&modelname=HL-S5687W

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00022348&fm_seq=22516

If you opt to replace the lamp, you have two choices. You can file a service request to have an authorized service technician replace it for you.

http://www.samsung.com/us/support/service/request

Or you can review the following article for more info on how to change the lamp in the TV yourself.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=45&prd_ia_cd=N0000300&map_seq=38216

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My HL-S5687W DLP won't turn on.

I have tried to turn it on with the remote and the button on the front of the TV. None of the LED lights are lit on the front of the TV either. I have disconnected the power cable for about 10 minutes and tried a different outlet and still nothing. Any ideas to what the problem may be?
asked 1 year ago
DMadura
on HL-S5687W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=146586&modelname=HL-S5687W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

High pitch sound from back of TV

I have a high pitch sound, appears around the bulb area, tapping on the TV can get it to go away for awhile but it always comes back.
asked 5 months, 3 weeks ago
txridge
el paso, Texas
on HL-S5687W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=141839&modelname=HL-S5687W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 2 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Do you know how to restore sound when it went off abruptly?

we were watching tv when sound just went off, not on mute, cables are plugged in tight
asked 1 month, 1 week ago
nbully
phoenix, az
on HL-S5687W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support guide:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=146460&modelname=HL-S5687W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 1 week ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My picture goes out several times a day.

When my picture goes out the red Stand By light flashes along with the green Lamp light. I can turn the TV right back on and it seems fine for a bit and then does it again.
asked 3 years, 11 months ago
KHovland
Frisco
on HL-S5687W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

My DLP is showing 3 to 4 small white dots on the screen each time it is viewed. What is causing this?

asked 3 years, 11 months ago
fWestervelt
Orlando
on HL-S5687W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

I recently replaced my bulb in my DLP tv. Since then my tv seems to have no memory.

I can chage the picture settings and they will change back to factory settings while I am watching it. I called 1-800-samsung and they advised to go to setup mode on the tv source, set up, and take it off demo setting. the only problem is I do not have this feature in my setup. is there a switch somewhere else or do you have any other solutions to this problem?
asked 3 years, 11 months ago
birvin
on HL-S5687W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Where do I buy a replacement lamp for my HL-S5687W TV locally?

asked 3 years, 10 months ago
trainhawk2468
44094
on HL-S5687W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Why is does my tv have a line on the left hand side

asked 3 years, 10 months ago
Jugi
Greenwich ct
on HL-S5687W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

TV shuts off on its own very frequently. What is to be done?

asked 3 years, 10 months ago
Blatz
San Luis Obispo, CA 93405
on HL-S5687W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

What happened to my HDMI inputs?

I have an HDMI input to my Samsung HL-S5687W from my Dish receiver and another from my computer going to the HL.

Today I ran a composite cable from the Dish receiver to the HL. In the process of doing so I had to remove both the HDMI cables, after I plugged them back in I no longer had HDMI signals from the Dish receiver or computer. I know I had signals before removing the cables.
According to some Forum posts Samsung is aware of HDMI board failures with this model.
I can't afford to pay a Technician and my extended Warranty company went out of business.
asked 3 years, 10 months ago
nodsirrah
Savannah, GA
on HL-S5687W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

what wrong with my tv?

tv turns on... picture comes up.. stays on for about 25 secs and then turns itself off.. all three LEDs on front of unit flash. Is this the result of a bad bulb, or is this some other issue?
asked 3 years, 10 months ago
wayindebt2
Chicago
on HL-S5687W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

What would cause the picture to be very dark and can't seem to make it brighter.

asked 3 years, 9 months ago
DavidA
Las Vegas
on HL-S5687W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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