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Most Recent Questions
Recent Question:
Sometimes my HL67A750A1F will not turn off with either the remote or the main panel switch?
Recent Question:
TV gets yellow lines then turns off by self at random.
Recent Question:
i replaced dlp chip 1910-6103w with dlp chip 1910-6143w . are they compatible?
Recent Question:
My HLT5676S has horizontal stripes comprised of small black dots. What is causing this?
Recent Question:
High pitch sound from back of TV
Questions with Most Recent Answers
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I have replaced the light,however, tv is still ticking with no picture. I think my problem is the High voltage power supply.
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Sometimes my HL67A750A1F will not turn off with either the remote or the main panel switch?
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TV gets yellow lines then turns off by self at random.
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Customer Questions & Answers for
samsung HL-S5687W

Customer Questions & Answers:
121 Questions
 | 
10 Answers

Questions & Answers for samsung HL-S5687W

Question

How do I replace fan #2?

I have already obtained a replacement fan. Just need to install.
asked 3 years, 2 months ago
Anonymous
Home
on HL-S5687W
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1 answer
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answer 1
The fan 2 is behind the bulb I believe. Our tv just went out with the same fan 2 code. I am sure your tv is fixed by now but this is for other people. I pulled the back of the tv off and powered the tv on and noticed the left little fan came on but the right big fan behind the bulb did not. You will have to remove the control board on the right and the bulb to remove fan. Plus when I finally pulled the fan out I noticed that it was dragging compared to the little fan on the left (when you spin them). I am a heavy equipment technician and due to my experience I believe I am correct.
answered 2 years, 10 months ago
HeavyTech
+1point
1out of 1found this answer helpful.
Question

How do I connect my TV to my PC via HDMI cable?

asked 3 years, 8 months ago
TVTOPC
on HL-S5687W
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1 answer
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answer 1
You need to install a video card with an HDMI jack then run the cable from the video card to the HDMI input on the TV.

I have a video capture card with HDMI input as well as a video card with an HDMI output jack, I run a HDMI cable from my satellite receiver to my video capture card then output to the TV via the HDMI jack on the video output card.
answered 1 year, 1 month ago
ComputerTech
0points
0out of 0found this answer helpful.
Question

how do I change the fan#1 dmd board fan

asked 2 years, 11 months ago
kzucchi
home
on HL-S5687W
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answer 1
I am getting a message on screen that says check the fan #1 and the TV turns itself off after 10 minutes. Where is fan #1?
answered 2 years, 9 months ago
tallerguy
0points
0out of 0found this answer helpful.
Question

After 3 minutes of use TV shuts off automatically, why?

Timer is not set.
Model number is HLS5687W
asked 3 years, 10 months ago
axlefoley
Underwood, WA
on HL-S5687W
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
TV may be overheating. Take of back acess panel and use one of those compressed air cans to remove any dust that has collected back there.
answered 2 years, 8 months ago
Anonymous
Sarasota, Florida
+1point
1out of 1found this answer helpful.
Question

My DLP, model HLS5687W X/X shuts of occasionally and the stand by/temp light goes on. If I turn it off and on again, the picture comes back.

I replaced the lamp 1 year ago. How do I fix this?
asked 3 years, 9 months ago
Kurwine
on HL-S5687W
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
It's probably overheating. Buy a can of compressed air (same kind that's used for cleaning computers), then blow out all the ventilation ducts on the back of the TV. I did this about a month ago and have not had any more problems.

Charlie in Virginia Beach
answered 3 years, 2 months ago
ChazT
Virginia Beach
+1point
1out of 1found this answer helpful.
Question

Does a dim picture indicate a bad lamp

I need a bulb for my HL-S6187W
asked 1 year, 8 months ago
bg144
8904 E Bursage Dr, Gold Canyon, AZ 85118, USA
on HL-S5687W
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=152988&modelname=HL-S5687W

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00022348&fm_seq=22516

If you opt to replace the lamp, you have two choices. You can file a service request to have an authorized service technician replace it for you.

http://www.samsung.com/us/support/service/request

Or you can review the following article for more info on how to change the lamp in the TV yourself.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=45&prd_ia_cd=N0000300&map_seq=38216

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My HL-S5687W DLP won't turn on.

I have tried to turn it on with the remote and the button on the front of the TV. None of the LED lights are lit on the front of the TV either. I have disconnected the power cable for about 10 minutes and tried a different outlet and still nothing. Any ideas to what the problem may be?
asked 10 months ago
DMadura
on HL-S5687W
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=146586&modelname=HL-S5687W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I have a DLP HL-S5687W tv which DOES NOT have a digital tuner or slot for a cable card

What would be the best way to receive digital channels from my cable company (Time Warner) without using a box from the cable company?
asked 2 years, 1 month ago
BarbBen
Garland, TX, USA
on HL-S5687W
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1 answer
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answer 1
Unfortunately, there is no way to do what you want. You need to have a cable box because that's the only way to convert the signal if you weren't using a cable card. So you'll need to use a cable box from your cable provider.
answered 2 years, 1 month ago
SamsungTech42
0points
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Question

tv goes blank while watching

asked 1 year, 10 months ago
rowena
houston
on HL-S5687W
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=152999&modelname=HL-S5687W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

High pitch sound from back of TV

I have a high pitch sound, appears around the bulb area, tapping on the TV can get it to go away for awhile but it always comes back.
asked 4 months ago
txridge
el paso, Texas
on HL-S5687W
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=141839&modelname=HL-S5687W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 3 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why does tv turn off on its on

asked 3 years, 9 months ago
andy4cap
on HL-S5687W
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0 answers
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This question currently has no approved answers.
Question

I recently replaced my bulb in my DLP tv. Since then my tv seems to have no memory.

I can chage the picture settings and they will change back to factory settings while I am watching it. I called 1-800-samsung and they advised to go to setup mode on the tv source, set up, and take it off demo setting. the only problem is I do not have this feature in my setup. is there a switch somewhere else or do you have any other solutions to this problem?
asked 3 years, 9 months ago
birvin
on HL-S5687W
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This question currently has no approved answers.
Question

Why can't I hear any source connected via a component audio input?

I have a DVR set top box and a DVD player connected to my TV. I can only hear audio if I switch from component audio to HDMI input. I have replaced my component audio cables. No change was noted.
asked 3 years, 8 months ago
hydef1
on HL-S5687W
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Question

How do I find if my HL-S5687W DLP tv needs a firmware update?

asked 3 years, 8 months ago
Snook712
on HL-S5687W
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This question currently has no approved answers.
Question

Is the 56" DLP tv (HLS5687WX/XAA) 3D capable?

If it isn't, is there a way to upgrade, using something like Tru3D's DLP converter kit?
asked 3 years, 8 months ago
djtijerina
on HL-S5687W
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Question

Main bulb is out. How do you replace? What is bulb model number?

asked 3 years, 8 months ago
DaveDman
on HL-S5687W
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Question

I've had the set for 4 years. Screen dimming. I will replace the lamp, but do I also need to reset the lamp timer in the service menu?

asked 3 years, 8 months ago
guzzi410
pittsburgh. Pa
on HL-S5687W
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Question

my tv went from being bright to being dark.i checked picture settings. do i need to get lamp or bulb replaced?

asked 3 years, 7 months ago
lordraider
on HL-S5687W
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Question

Why is my HDTV turning off on its own all of a sudden?

Model HLS5687W
asked 3 years, 7 months ago
Anonymous
on HL-S5687W
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Question

Does my tv have surround sound capabilities?

Hooked up a new stereo surround sound system and only the right side works.
asked 3 years, 7 months ago
kingsfan
northridge
on HL-S5687W
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