Thank you for contacting Samsung.

We are sorry to hear you're encountering this issue. We have researched your issue and since we are unable to offer any immediate solution, we recommend you report the TV for service.

http://www.samsung.com/us/support/service/request

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/HL-R5688W

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 11 months ago

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SamsungTech73

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Question

I need to remove the base pedestal from the screen to put the TV in the basement

I need to remove the base pedestal from the screen to put the TV in the basement. It is almost 59" tall and the basement staircase is only about 48". Is it possible to remove the base pedestal from the screen. Should a professional do this? Or should I just buy a newer Samsung TV?

Tags: setup & installation

asked 7 months ago

Username

jim1flom

Grosse Pointe, MI, USA

on HL-R5688W

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answer 1

Thank you for contacting Samsung.

We have consulted with our resident television expert and he recommends that you should definitely consider contacting a TV professional to help you if you feel this is something you don't feel comfortable doing. You are welcome to check with a local TV repair shop or contact one of our authorized service centers. He says, depending on the cost, this work could be much less expensive compared to that of a new TV.

http://www.samsung.com/us/support/service/location

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 7 months ago

Username

SamsungTech73

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Question

What do vertical lines (in groups of 8) spaced about 2 inches apart running all the way from the top of the screen to the bottom of the screen and

just on the right half of the screen indicate? See attached picture.....

Tags: groups of vertical lines

Image(s)

asked 2 years, 2 months ago

Username

Fridge9

on HL-R5688W

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Question

Why does the picture freeze and then the tv shuts itself down?

The tv will play for 2 or 3 hours then the picture will freeze while the sound continues. The tv then shuts itself off. For the next day or so the tv will show no picture or have any sound and will shut itself off after a few minutes. After a day or so the tv can be turned back on and will appear normal for a couple of hours before starting the whole thing over again.

asked 2 years ago

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rowantheelf

on HL-R5688W

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Question

right half of my TV is black. Turn off and on makes ok, but it happens again after few hours

Tags: malfunction

asked 1 year, 5 months ago

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1234samsung

maryland, usa

on HL-R5688W

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Question

I am getting FAN noise that is getting louder and louder. Is there anything I can do to make it quieter?

Perhaps fi I was given the part number of the fan, I could replace it.

Tags: fan noise

asked 2 years, 5 months ago

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MRPHIL

San Diiego, CA

on HL-R5688W

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Question

Why does half of my screen go black?

asked 2 years, 5 months ago

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Ar94

on HL-R5688W

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Question

why does the right side of my tv go black after a while?

asked 2 years, 7 months ago

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ELIJAH

on HL-R5688W

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Question

I have a DLP HLR5688W, need some help..

it powered off during an electrical storm.. now it turns off as soon as i turn it on. i dont even get the chirping noise anymore but the lamp still lights up. any suggestions?

asked 1 year, 9 months ago

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Anonymous

toms river, NJ

on HL-R5688W

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Question

HDMI Connected Samsung DVD Player is not Displaying Video

HI

I have a Samsung HLR5688w TV connected VIA HDMI to MY AV samsung av r730 and My Samsung BD 5700 Connected to AV.

BlueRay is connected to AV on HDMI Port 1 (Not Working)
DirectTV is Connected to AV on HDMI Port 2 (Works Fine)

TV is connected VIA HDMI to AV.

Since Last week I am unable to get any dvd played correctly. It is not showing any display. I have replaced with a new DVD player and it show the same issue. I have also replaced the HDMI cable and still no video. I have tried plugging the DVD directly to TV and still no responds. But Direct TV works fine on the same port.

I have tested VIA Component cable and getting to see the settings page until I start playing DVD and still responds. Any help I can take.

asked 1 year, 3 months ago

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pathisseril

Dallas Tx

on HL-R5688W

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Question

I have a HLR5688w tv and right half of screen goes dark. Has there been a fix for this problem??

Tags: product support

asked 1 year, 8 months ago

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maubenn

New Johnsonville, tn

on HL-R5688W

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