We are sorry to hear you're encountering this issue. We have researched your issue and since we are unable to offer any immediate solution, we recommend you report the TV for service.
If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.
I need to remove the base pedestal from the screen to put the TV in the basement
I need to remove the base pedestal from the screen to put the TV in the basement. It is almost 59" tall and the basement staircase is only about 48". Is it possible to remove the base pedestal from the screen. Should a professional do this? Or should I just buy a newer Samsung TV?
We have consulted with our resident television expert and he recommends that you should definitely consider contacting a TV professional to help you if you feel this is something you don't feel comfortable doing. You are welcome to check with a local TV repair shop or contact one of our authorized service centers. He says, depending on the cost, this work could be much less expensive compared to that of a new TV.
Why does the picture freeze and then the tv shuts itself down?
The tv will play for 2 or 3 hours then the picture will freeze while the sound continues. The tv then shuts itself off. For the next day or so the tv will show no picture or have any sound and will shut itself off after a few minutes. After a day or so the tv can be turned back on and will appear normal for a couple of hours before starting the whole thing over again.
HDMI Connected Samsung DVD Player is not Displaying Video
I have a Samsung HLR5688w TV connected VIA HDMI to MY AV samsung av r730 and My Samsung BD 5700 Connected to AV.
BlueRay is connected to AV on HDMI Port 1 (Not Working) DirectTV is Connected to AV on HDMI Port 2 (Works Fine)
TV is connected VIA HDMI to AV.
Since Last week I am unable to get any dvd played correctly. It is not showing any display. I have replaced with a new DVD player and it show the same issue. I have also replaced the HDMI cable and still no video. I have tried plugging the DVD directly to TV and still no responds. But Direct TV works fine on the same port.
I have tested VIA Component cable and getting to see the settings page until I start playing DVD and still responds. Any help I can take.