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Customer Questions & Answers for
Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White

Customer Questions & Answers:
1,473 Questions
 | 
696 Answers

Questions & Answers for samsung Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White

Question

Will Samsung make car windshield mount/charger for galaxy tab 10.1 or not? ( like a current 7 inch version)

ECS-V980BEG for 7 " tab is available. will there be a 10.1" version of this vehicle mount avilable in the furture?
asked 3 years, 2 months ago
STAB1
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings STAB1!

Thanks for reaching out! Unfortunately, we can't speculate as to when/if this accessory may be available for the Galaxy Tab 10.1 but please check back for updates or click the link below for all Samsung accessories for the device.

http://www.samsung.com/us/mobile/galaxy-tab-wifi-only-accessories/GT-P7510MAVXAB-product

We sincerely apologize for any inconvenience this presents and thank you for your continued i

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do you adjust the Audible Selection volume?

I have turned on audible selection but I can barely hear it. I've adjusted every volume bar I could find with no result. I maxed all three volume bars in the volume section under sound settings and I've maxed the volume bar that appears when you adjust the volume with the volume rocker.
asked 3 years, 1 month ago
rickms80
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings rickms80!

Thanks for reaching out! Please click the link below for information that may be able to help you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=377568

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Cannot download and play movies. Is there a video converter available that can convert video to run on the new galaxy 10.1? What formats play on this

asked 3 years, 1 month ago
drpep55
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings drpep55!

Thanks for reaching out! Below are links on how to transfer media from your pc to your tablet and the media specifications.

Transferring Media**
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=375610

Media Specs**
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=373831

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Will the Galaxy 10.1 be upgradable to Android 4.0 (Ice Cream Sandwich) when it comes out later this year

asked 3 years, 1 month ago
cal3030
Havelock, NC
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings cal3030!

Thanks for reaching out! Unfortunately, we do not have any information as to when or if the your tablet will be getting this update but please check back for updates or visit www.samsung.com for news.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does the Galaxy 10.1 have the Android Market Movie App to rent movies

asked 3 years, 1 month ago
cal3030
Havelock, NC
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings cal3030!

Thanks for reaching out! Unfortunately, we do not have any information as to when or if the this feature will be available on your tablet but please check back for updates or visit www.samsung.com for news.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to connect to internet in absence of wireless network?

My phone has a Wifi Router setting, but when activated it does not appear in list of wireless networks, so how do I get internet?
asked 3 years, 1 month ago
philhil8
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the inquiry. This subject is best addressed by calling Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

The music app that comes with the Galaxy Tab 10.1 indicates "Unknown Artist" for every album. How do I fix this?

asked 3 years, 1 month ago
bgoodstadt
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. We are sorry to hear you are having trouble with your Samsung Galaxy Tab. To give you the best possible support with this subject please call Samsung Customer Support on our toll free number 1-800-726-7864 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

when does the Galaxy Tab 10.1 will support 3G or 4G

asked 3 years, 1 month ago
khalid77b
Saudi Arabia
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have this info and cannot speculate as of now.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Galaxy connectivity

Is there a way to use my blackberry as a hot spot to connect in remote places?
asked 3 years, 1 month ago
GBCdallas
dallas
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Problem with power on after full charge.

After fully charging my Galaxy Tab 10.1 it would not power on as normal. I had to hold the power button for more than 10 seconds before it powered up. After doing so, all my use history was gone. Is this a common problem?
asked 3 years, 1 month ago
CraigLG
United States, Florida
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out.

I haven't come across people having this issue. You can try contacting our customer support line. They may have more info on the issue.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to resize a Google Document on screen

When I view Google documents, I cannot find a way to zoom in on the text in the document. Two finger gestures do not zoom like on a web page and I cannot locate any software feature that allows me to zoom in on the document text.
asked 3 years, 1 month ago
Teuvo
Salt Lake City
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Does the GPS have any issues on the new 10.1?

asked 3 years, 1 month ago
dshaw6
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

I have not heard of any issues. Are you having a problem? Let us know.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can you run Windows on it, have Galaxy phone with Windows.

I work on computers and most of them have Windows 7
asked 3 years, 1 month ago
leedonald54
USA, Ut.
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. To answer you question, yes - Galaxy devices can use Windows. We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I use my 3G USB Device on Galaxy Tab 10.1?

asked 3 years, 1 month ago
HakM
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. Yes, you can use your 3G USB on the 10.1. If you have additional questions, you can resolve them by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Apps Crash

I'm getting frequent app crashes that send me to the home screen. Is this a hardware memory issue, or something to do with Honeycomb 3.1?
asked 3 years, 1 month ago
stevenhoagland
Smithfield, VA
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi stevenhoagland!

Thanks for your question! We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

This question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks for your continued interest in Samsung products and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how can i update my tab software? tab does not recognize my account password

asked 3 years, 1 month ago
sujean
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sujean!

Thanks for your question! We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

This question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks for your continued interest in Samsung products and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My new Galaxy Tab 10.1 will not turn on. It has been plugged in for 6 hours (to an outlet). Initially it showed a green battery charging. No Longer.

asked 3 years, 1 month ago
proftomhamilton
Minnesota, USA
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

In recovery mode, /sdcard is not mounted. How to fix?

Using adb in recovery mode, I see that /mnt/sdcard is not mounted. (/sdcard is symlink to /mnt/sdcard)

How do I fix this? Or is it intentional?
asked 3 years, 1 month ago
bogoid
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Bogoid,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Do I need a virus protection program on my Galaxy 10.1 tab? If so, what are my choices?

asked 3 years, 1 month ago
macrogirl
Wimberley
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Macrogirl,

Thanks for reaching out to us for support.

The use of anti-virus or spyware software on your Android device is a personal preference that is up to the user.

If you decide to use anti-virus or spyware software on your Galaxy Tab 10.1 and would like to download an application, please visit the Android Market at www.market.android.com . There you will find third party applications that you can purchase.

Please note: We don't support third party applications.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

My Limited Edition for Developers Galaxy Tab is trapped at the power on with infinite loop between logo and waves.

I tried every botton, combinations but still cannot reset it.
asked 3 years, 1 month ago
Galaxy10
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Thanks for reaching out! Samsung wants every developer's experience to be as positive as possible. The number of reported issues has been extremely low for the Galaxy Tab I/O edition. We are working with these few developers to quickly understand and resolve these issues.

At your earliest convenience, please call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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