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Customer Questions & Answers for
samsung Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White

Customer Questions & Answers:
1,472 Questions
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695 Answers

Questions & Answers for samsung Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White

Question

How do i sync my tab Gallazy Tab with iTunes

asked 2 years, 8 months ago
d3sign3r
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Thanks for your question!

Regarding your concern, the Itunes music format is not supported by your device. However, you may download a converter on your computer for you to be able to transfer supported music files to your Samsung Galaxy Tab.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
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Question

Can I download and use Samsung Techwin Smart Viewer on the Galaxy Tab?

I have downloaded this software but get the message "unable to open file"
asked 2 years, 8 months ago
crudeoil
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hi there,

Please cut and paste the link below into your web browser. There you will find the download link for Samsung Techwin Smart Viewer Android.

https://market.android.com/details?id=com.samsung.smartviewer.light.activities

If you continue to have problems with installing or opening this program, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
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Question

when we try to use ether camera nothing shows on the display.

Galaxy tab 10.1, 32 Mg, 1 week old. it will take pictures and video
asked 2 years, 8 months ago
bbthomp301
53913
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hi there,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
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Question

Is there a software update for my tab computer?

asked 2 years, 8 months ago
flynlion2001
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products and updates at this time.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Update causes reboot looping

I installed the update today and now it's caught in a reboot loop. How do I fix this?
asked 2 years, 8 months ago
RCHeliGuy
Nebraska
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

samsung galaxy 10.1 "The application Samsung account (process com.osp.app.signin) has stopped unexpectedly.

I continue to get this error every time I turn on my tablet. And now that the new software update is available, it will not allow me to dowload since the account won't sync. Please help.
asked 2 years, 8 months ago
kldebrun
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hello and thanks for reaching out.

I suggest rebooting your device and trying again. This should fix most minor issues.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Problem logging in from Galaxy Tablet to Samsung account

I am having a problem logging into the account from the Galaxy tablet. It says invalid username or password. The same username and password works from a apc.
As a result I cannot upgrade the tablet software, etc.
I do not have such a problem with my Google account
asked 2 years, 8 months ago
pkmz
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

The new upgrade last night no longer sees music files

The new upgrade to my Tab 10.1 no longer sees music files copied. I can see them in the folder and I can see them from tweo different winowsw 7 application, both music applications on my Tab say I have none. I can open My files and play them perfectly.
asked 2 years, 8 months ago
PBlais
Hayes, VA
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

lost password for galaxy tab 10.1

asked 2 years, 8 months ago
1Eagle
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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1 answer
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answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

chrome bookmarks do not work with the 3.1 upgrade

How can I get the bookmarks to sync again
asked 2 years, 8 months ago
tarantot
ma
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

after firmware update galaxy tab 10.1 wifi will not boot

asked 2 years, 8 months ago
charlie742
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hello and thanks for reaching out!

I suggest rebooting your device and router and trying again. If you are still having issues feel free to recontact us.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

How to sync Music

Hey I was wondering, is there any easy way to sync my music from my laptop to my samsung galaxy tab 10.1? Thanks
asked 2 years, 8 months ago
Anonymous
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Download and install Samsung Kies software (PC or Mac). Run it to sync to your pc or laptop. It's fairly self explanatory.
answered 2 years, 8 months ago
studio6
York, PA
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Question

how do I control the orientation of the video

One video that I recorded on the tab would change its orientation when I turned the tab. Another wouldn't. Now after installing a firmware upgrade, neither video changes its orientation when i turn the tab. How should it work?
asked 2 years, 8 months ago
elgjeff
San Jose, CA
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Is the Mini Apps Tray Customizable?

asked 2 years, 8 months ago
HDHart
Chicago, Il
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=377562

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
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Question

Navigation S/W for my product

I am looking for a navigation s/W compatible with my product and couldn't find the new google map is not compatible with my product can you please advise

Haim
asked 2 years, 8 months ago
nhaim
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hi!

Sorry but I cannot support or recommend 3rd party products.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

how to get rid of grey tab on the bottom of the screen after software update?

grey tab
asked 2 years, 8 months ago
valadams997
85206
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Can the WIfi network name be changed?

For bluetooth you can change the default network name. However I can't seem to find where to do that for WIfi setup. The name defaults to GT-P7510. It would be nice if I could change that since we have more than 1.
asked 2 years, 7 months ago
RichInCasper
Casper, Wy
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hi!

Sorry but I do not see this as a configurable option at this time. Check back soon for updates.

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

how do you print from a samsung tab 10.1?

asked 2 years, 7 months ago
bill2233
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Hi there,

Thanks for reaching out to us for support.

You have two options for printing from your Galaxy Tab 10.1

1. You can print via bluetooth, which will require using a bluetooth compatible printer. Please refer to the link below for steps on pairing your Galaxy Tab with a bluetooth device.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=377569

2. You can use a third party application from the Android Market, which will allow you to print through a wifi network. Please visit www.market.android.com for options. Just search for "Wifi Printer" and it will pull up a list of applications to choose from.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

Apps download

I recently bought a Galaxy Tab 10.1 in the states. I'm currently working in South Korea and last night I tried downloading a few apps from the Andriod market and a message appeared saying that "item can't be located." I can't download any apps, what should I do? I appreciate your help, thank you.
asked 2 years, 7 months ago
msgal98
South Korea
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

Is there a word document app?

I want a program that I can do presentations on.
asked 2 years, 7 months ago
NewBeginning2011
Pt. Charlotte, Fl
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
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Answer this Question
1 answer
Answers
answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
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