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Customer Questions & Answers for
Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White

Customer Questions & Answers:
1,473 Questions
 | 
696 Answers

Questions & Answers for samsung Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White

Question

samsung acct doesn't offer me the option to sync

asked 3 years, 3 months ago
Travaler1
washington dc
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Music constantly randomly stops playing. Then says unable to play this type of file (mp3).

Tried with google music, doubletwist, winamp. All the same problem. Will play a few seconds to a few minutes of music before stopping altogether.
asked 3 years, 3 months ago
weston45
Downers Grove, IL
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the inquiry. We are sorry to hear you are having trouble with your Samsung Galaxy Tab. To give you the best possible support with this subject please call Samsung Customer Support on our toll free number 1-800-726-7864 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

There is no Allshare S/W in Galaxy Tab 10.1 ?

Or How can I install allshare?
asked 3 years, 3 months ago
scotthsk
San diego
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do i connect to the internet on the samsung tab

asked 3 years, 3 months ago
kimberly2145
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kimberly2145!

Thanks for your question! Please click the link below for troubleshooting tips to connect to the Internet.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=375504

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Samsung Account

I cannot add my Samsung account to my device. It keeps saying wrong password. If I try to create a new account on the device, no matter what email address I use, it states that the account is already in use.
asked 3 years, 3 months ago
Gadgethead
SC
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. We are sorry for the problems you have experienced while attempting to register online. We will have someone check into this issue. The model numbers should populate once the IMEI or ESN number has been entered, we suggest trying the first one that populates, if the first fails try the next one down until one is accepted. You can also try using a different browser (Internet Explorer, Firefox, etc.) to see if it will allow you to register.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer a new FAQ/ARS System (Automated Response System) at http://www.samsungtelecom.com/support It's like having your very own personal Samsung Technician at your fingertips.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

When will the Tab 10.1 get the market update that allows us to download movies through google market. The Motorola Xoom has already made the update.

This is for the WiFi version only
asked 3 years, 3 months ago
rdleemail
USA
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings rdleemail!

Thanks for reaching out! Unfortunately, we do not have any information as to when or if your tablet will be getting an update but please check back for updates or visit www.samsung.com for news.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

impossible to add samsung account through my Galaxy Tab 10.1

Hello, I didn't succeed to register with a samsung account through my recently purchased galaxy tab 10.1. I tried with 3 different emails but it doesn't work.

Can you help me
asked 3 years, 3 months ago
greg1977
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. We are sorry for the problems you have experienced while attempting to register online. We will have someone check into this issue. The model numbers should populate once the IMEI or ESN number has been entered, we suggest trying the first one that populates, if the first fails try the next one down until one is accepted.

You can also try using a different browser (Internet Explorer, Firefox, etc.) to see if it will allow you to register.

Do you have more questions regarding your Samsung Galaxy Tab 10.1? Please call Samsung Customer Support on our toll free number 1-800-726-7864 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I connect my TV to this device? Media Hub out?

I don't see a way to connect this to my Samsung DLP TV yet. I see a USB adapter will be available sometime in the future - but no HDMI adapter? I understand Media Hub - when it becomes available on this device will also not let me stream out. Is that correct?
asked 3 years, 3 months ago
jfedro
Oroville CA
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings jfedro!

Thanks for reaching out! Unfortunately, we do not have any information as to when or if the your device will be able to stream to your TV but please check back for updates or visit www.samsung.com for news.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

my galaxy tab does not power up.. it is three days old... can i reset this device some how?

asked 3 years, 3 months ago
Seppl
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Seppl,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Will the Galaxy Tab 10.1 have the media hub application?

I have movies purchased while using the Galaxy Tablet 7 inch i want to watch them on the new 10.1.
asked 3 years, 3 months ago
Viki6
Utah
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

We are unable to speculate when Media Hub might be available due to the fact that this might lead to inaccurate information and confusion. It's possible that it will be included in a future OS upgrade release.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

When can I expext the Touchwiz UX update????

asked 3 years, 3 months ago
daEXfactoR
Boston, MA
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have this info and cannot speculate as of now.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

why typing responsiveness is very slow on the internet in my gal tap 10.1? serious.

asked 3 years, 3 months ago
heisung
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by reaching out to chat support at http://bit.ly/e8wqcp or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can't login to my samsung account from the galaxy tab to get system updates

I've tried everything, it always says bad password. I try to sign up from the android software it says account already exists....
asked 3 years, 3 months ago
jasonfordyce
Colorado
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by resolved by reaching out to chat support at http://bit.ly/e8wqcp or by calling your service provider. If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Does the Samsung Galaxy Tab 10.1 have Gorilla Glasss?

Does the Samsung Galaxy Tab 10.1 have Gorilla Glasss?
asked 3 years, 3 months ago
tchucker21
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Thank you for your inquiry! We appreciate your patience regarding this question. The following is a list of Samsung products that have Gorilla Glass for the screen:

Behold II, Captivate, Continuum, Corby S3650, Corby W900, Epic 4G, Fascinate, Flight II, Focus, Galaxy A, Galaxy Ace, Galaxy S, GALAXY S II, Galaxy S 4G, Galaxy Tab, Lindy, Mesmerize, Monte, Monte Preston, Omnia HD, S8500 WAVE, Showcase, Trance, Transform, Ultra TOUCH S8300, Vibrant, Wave II

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I download media hub for my tablet 10.1?

asked 3 years, 3 months ago
eaglesx2
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there eaglesx2!

Thank you for your correspondence.

As of the moment, Samsung is unable to speculate when will this Media Hub becomes available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website for you to get details about it.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Hows do i reset my Samsung account password?

asked 3 years, 3 months ago
Samsungfan43
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Samsungfan43!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I'm trying to set up the Samsung 10.1 WIFI Tablet with optimum on line and they are asking me for the devices Mac # what is it or where can I find it

asked 3 years, 2 months ago
aacasey12
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/Samsungsupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

when are the adapters for the Samsung Galaxy 10.1 available?

GALAXY S USB ADAPTER - and ADAPTER - HDTV , any idea on when they will be available to order? This tablet is good but would be more useful with the adapters.
asked 3 years, 2 months ago
drpep55
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why i cant On my Tab...

In th main page now showing Downloading....Do Not turn off the target
On the top left hand corner its show:-
ODIN3 Download Mode (Protocol v2)
Reason:Force Key
Secure Mode:Secure
Check Signature:Check
Waiting USB Cable...
Please advice me what should i do....Thx
Image(s)
User submitted image
asked 3 years, 2 months ago
FazlinaJaafar
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Please hold down the power button on your device to reboot. It should reboot as normal.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

I GOT A TAB 10.1 32GB...I CANT GET ON THE INTERNET

I cant find where it will ask me to identify available networks... where is that?
asked 3 years, 2 months ago
cestmoi2889
on Samsung Galaxy Tab™ 10.1 (Wi-Fi Only) – 32GB White
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for troubleshooting steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=375504

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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