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Customer Questions & Answers for
Galaxy Tab™ 10.1" (Wi-Fi Only) Gray

Customer Questions & Answers:
1,493 Questions
 | 
1,190 Answers

Questions & Answers for samsung Galaxy Tab™ 10.1" (Wi-Fi Only) Gray

Question

system update

I could not use the user name and password registered on samsung website when I try to update the system.
asked 3 years, 3 months ago
Anonymous
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

WHY IS INTERNET BLOCKED

INTERNET BLOCKED BY WHITE SCREEN
asked 3 years, 3 months ago
HENRYDOG1
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that your service provider would be better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Does the Galaxy Tab 10.1 support Xbox controllers?

I know Android 3.1 is supposed to support Xbox 360 controllers, so after buying my Galaxy Tab 10.1, I also purchased the USB adapter for it. I can get USB hard drives, mouse/keyboards to work just fine, but when I plug in an Xbox 360 controller it says "Unknown USB device connected". What's the deal?
asked 3 years, 3 months ago
Hooterman
USA
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

i bought a keyboard to go with it but could not find the model number when i tried to register the keyboard

asked 3 years, 3 months ago
startingfresh
brooklyn
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

which shops I can find galaxy tab 10.1 accessories in New York

asked 3 years, 3 months ago
ssinem
new york 10011
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Here is your link for accessories: http://www.samsung.com/us/mobile/galaxy-tab/GT-P7510MAYXAR-accessories

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Account log in from tablet

I have a samsumg account. When I try to log into the account from my tablet, it says that the password is incorrect. Why is that? How come the same e-mail and password do not work frm my computer and tablet
asked 3 years, 3 months ago
nedt
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your device. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your device. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do you turn on active x?

asked 3 years, 3 months ago
GinnyP
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Each time I let my galaxy 10.1 hybernate I must go through a hard reset to start it. Is this normal and if not how do I get around it?

asked 3 years, 3 months ago
captainvideo
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

can my samsung infuse 4G share data we the samsung galaxy tab 10.1?

i am asking this because i want to buy one of this fabulous tables and i read some customer review and one of them said the you actualy can share data between them two!!
asked 3 years, 2 months ago
berlin
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Thanks for your question! Please follow the links below for steps on sharing data using bluetooth from both devices.

Tablet 10.1
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=377569

Infuse
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=374504

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Adobe credentials

I have downloaded the sony reader app and when I try to sign in I am asked for my adobe credentials - what is this?
asked 3 years, 2 months ago
maxineb
tx
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry, but I am unable to support 3rd party applications. Reach out to the app developer for this info.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Does the Galaxy 10.1 connect and print to a printer directly, WIFI or bluetooth? Explain?

Reviewing tablets for on road drivers (trucking) so they can print documets to a mobile printer "in Cab".
asked 3 years, 2 months ago
egstasy
Columbus, KS
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

You have two options for printing from your Galaxy Tab 10.1

1. You can print via bluetooth, which will require using a bluetooth compatible printer. Please refer to the link below for steps on pairing your Galaxy Tab with a bluetooth device.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=377569

2. You can use a third party application from the Android Market, which will allow you to print through a wifi network. Please visit www.market.android.com for options. Just search for "Wifi Printer" and it will pull up a list of applications to choose from.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to connect and read data out of a USB flash drive in conjuctionwith a samsung usb adapter

I have a samsung galaxy Tab 10.1 and just recently bought a usb adapter. tried to connect usb flash drive but it is unable to recognize the drive and unable to read data( i use file explorer). Is it possible to connect a usb flash drive to galaxy tab?
asked 3 years, 2 months ago
jester20
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Jester,

Please make sure you've downloaded the necessary device drivers. Please cut and paste the link below into your web browser for more info.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=376629

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Sosial hub mini apps and touch wiz ui

All these features are missing on my Galaxy Tab 10.1. Why? I bought it at Best Buy. How can i get this installllled
asked 3 years, 2 months ago
stianson
Norway
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Tab 10.1 non-reponsive, restarting itself

My new Galaxy Tab 10.1 keeps restarting itself. I also have problems with the screen locking up (not responding) which then requires me to reboot.
asked 3 years, 2 months ago
pcurry
Houston
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I get my Tab 10.1 to interact with my computer? Just pluging in the USB connector did not do it?

asked 3 years, 2 months ago
alpeaston
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Thanks for your question! Please follow the steps below to connect your PC to your tablet.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=375610

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When will the HDMI adapter for the Tab 10.1 be available for purchase???

When will the backorder status change??
asked 3 years, 2 months ago
NeedHDMIoutput
USA
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.
We are unable to speculate when the HDMI adapter for the Galxy Tab 10.1 GT-P7510 might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Does charging via usb actually work on the Tab 10.1

asked 3 years, 2 months ago
Mollysdaddy
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Yes this should work. Try using a different USB cable as it may be faulty.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

software to download movies

asked 3 years, 2 months ago
mariahighsmith
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Thanks for your question!

Regarding your concern, there is no application or software available to help you download movies. After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your phone and pc.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how can i download pics from sd cards through usb adapter and have them saved without having to keep it plugged in to bottom

the pics are there but it shows no thumbnail when i take the usb out
asked 3 years, 2 months ago
cozeneffect
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Try following the steps below:

After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your device and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i change the time being displayed on the screen?

asked 3 years, 2 months ago
mcs29455
south carolina
on Galaxy Tab™ 10.1" (Wi-Fi Only) Gray
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

1. While in standby mode, press the right soft key for Menu.
2. Select Settings.
3. Select Time & Date.
4. Highlight Time Zone Updating, using the navigation keys.
5. Select, using the left or right navigation keys, choose Manual Only, to manually set the Time, Date and DST according to the current time zone, using the Set Time menu.
6. Press the left soft key to Save the Time Zone Update setting.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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