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Customer Questions & Answers for
GT-P5113

Customer Questions & Answers:
380 Questions
 | 
400 Answers

Questions & Answers for samsung GT-P5113

Question

log out of hotmail

when using hotmail or gmail, how do you sign off?
asked 2 years, 1 month ago
pugglepeople
on GT-P5113
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and provide this information here and let us know which app you're using to access the email. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

how do i turn it off

screen locked up while using the note app, can't turn it off!
asked 2 years, 1 month ago
montgoc57
Fresno, CA, USA
on GT-P5113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We recommend pressing the power button until the device powers off. It may take more than 10 seconds. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-1point
1out of 3found this answer helpful.
Question

I have a tablet Galaxy Tab2 mod. GT-P5110, using the USB Connector, I can connect to broadband internet (using a card)?

asked 2 years, 1 month ago
FFRS
Mexico
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. There are possibly some third-party devices that allow you to have this functionality, but unfortunately, Samsung is unable to support those. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

What is the product code for my tablet to connect Netflix?

asked 2 years, 2 months ago
Refundmymoney
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We are unsure what you mean by product code. You will need to contact Netflix for support if you are having trouble activating your account.

https://contactus.netflix.com/contactus?locale=en-US

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to turn off T9 Predective text in Glaxy Tab 2 10.1

Model GT-P5113
I cant turn off T9 and it is disturbing a lot
asked 2 years, 1 month ago
aadi
on GT-P5113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Follow this path: 'Settings' > 'Language and Input' > Click the gear next to 'Samsung Keyboard'. You should now see both T9 trace and predictive text options. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

download pictures from external sd card

How do I download the pictures on my cameras sd card to the tablet? I have the adapter, but when I access it I can only look at one picture at a time. I think I need to copy them to the tablet memory, but how do I do that?
asked 2 years, 1 month ago
TRiley
California
on GT-P5113
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you use the Kies application on a computer connected to the tablet to manage any media.

http://www.samsung.com/us/kies/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Can't login to Samsung account on Galaxy Tab 2 10.1

Every time I try to log into my Samsung account on my Galaxy Tab 2 10.1 it says "Process Failed." The email address and password are correct, but it never syncs since it can't login. What's wrong here?
asked 2 years, 2 months ago
Feryl
Jacksonville, FL
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know which application you're attempting to log into with those credentials.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-4points
1out of 6found this answer helpful.
Question

How to get Kies to working on Windows 7 64 bit

I am having problem getting Kies to work it fails on loading the MTP driver, any help would be great.
Paul
asked 2 years, 2 months ago
pmort
Levittown, PA
on GT-P5113
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Based upon all the information you provided in the follow up post. Here's my suggestion. Reset your tablet; before you do anything on the device, connect it to your PC and let it setup. If this doesn't work, Please contact us at qasupport@sea.samsung.com and reiterate all that you previous told us so that we can continue troubleshooting. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

How do I get my keyboard display back to factory default?

I accidentally changed my keyboard display from going across the bottom of the screen to a small rectangular keyboard. How can I change it back to factory default?
asked 2 years, 1 month ago
Grama6
Nevada
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset of your device.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=388743

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

This is my second tablet, I am having same problem this time-After taking my photos, I go to the gallery to see them and they are blank? why is this?

Take pic, it shows on immediate screen, then when I go to gallery to view-all it shows are blank squares instead of pictures.
asked 2 years, 1 month ago
ksm1989
Hendersonville, NC, USA
on GT-P5113
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and provide us of screen shots of what you're referring to. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

battery charging

It takes my battery forever to charge using a/c power. When it gets down to 30% it tells me to recharge. I bet it takes all day.

Thanks.,... John
asked 2 years, 1 month ago
JCRO
Green Bay, WI, USA
on GT-P5113
+1point
2out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. We thank you for your feedback. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-10points
0out of 10found this answer helpful.
Question

Where do I find my HEX/IMEI number on the galaxy tablet2?

asked 2 years, 1 month ago
bunn
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The HEX/IMEI is typically printed on a sticker that is affixed to the box the product you purchased came in.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

how can i set up 3 g network?

asked 2 years, 1 month ago
jonbravo
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you purchased a regular Wi-Fi model, you will not be able to connect to a 3G data network. You have to purchase a model from your preferred provider that includes the ability to connect to both Wi-Fi and 3G networks. Currently, AT&T, Sprint, T-Mobile and Verizon all offer Samsung tablets that allow this.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

How do I turn off the my Google Mail?

I like to open / close my Google Mail each time I turn on / turn off this device. Please help if any one knows how.

Thanks
asked 2 years, 1 month ago
Eddie6552
Garden Grove, Ca.
on GT-P5113
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the overview of Gmail on pages pages 59-63 in the product manual. If your product manual is not handy, you can refer to this PDF copy.

http://downloadcenter.samsung.com/content/UM/201208/20120801225251605/GT-P5113_English_User_Manual_LG2_F3.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

When will the online product registration site be repaired?

I am trying to complete the online registration of my Galaxy Tab2. I have now had the product for 12 days and have not been able to complete registering it. Each time I sign into my account and click the link to complete the registration of the product, I get the message that the link is either missing or broken and to try back later. Each time I have tried back, I still ge the same message. Can you help me with this situation? Thank you.
asked 2 years, 1 month ago
Annieover
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. We'll register it for you. Please contact us at qasupport@sea.samsung.com and provide us with the serial number and model code and your phone number. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Connect to public WiFI

Galaxy Tab 2 10.1 one month old. Couple weeks ago it connected to a public WiFi that had two signals at a restaurant. Last week I could not connect even though one signal was strong Thought maybe their WiFi wasn't working. And gave up. Today someone was checking their email on their phone and got on but I couldn't get on. Tablet searched and came back saying signal was too week. I was 10 feet from their signal. How to fix it? no trouble at library and a couple other public places.
asked 2 years, 1 month ago
starbright57
South Dakota
on GT-P5113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you were ever able to successfully connect to the wireless network in question, we recommend you go into your tablet settings, select Wi-Fi, select the problem network, click Forget to remove that saved hotspot from the list of connections and the next time you are in the range of this network, try connecting again to re-authenticate . If you are able to connect to wireless networks in other locations without issue, the issue is most likely their wireless network, not an issue with your tablet. Wireless networks can be finicky, especially when they are unsecure.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

MEDIA HUB

This is the second time I have had problem with this APP. Now none of the movies that I have DL are working. I open the app and it showed that I had to DL all my movies. I DL one and it will give me a message "cannot play video, sorry, this video cannot be played. There is a picture of a lock on the play button.
asked 2 years, 1 month ago
galaxyrunner
ohio
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We're sorry to see this has happened.

Have you tried resetting your Tab?

Samsung Online Support Team
~SamsungJessica
answered 2 years, 1 month ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

usb charging off of laptop

why will my tablet not charge when its connected to my laptop...this is incredibly inconvenient. is there some sort of solution or setting i can use ? the charging cable is incredibly short and cannot use the tablet at the same time as charging it....will there ever be an adapter for micro usb chargers?
asked 2 years, 1 month ago
SamsungFails
redondo beach
on GT-P5113
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406931&modelname=GT-P5113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
+1point
2out of 3found this answer helpful.
Question

When trying to get wi-fi here at home it says "obtaining IP addess" and never goes any further. How can I get it to recognize the IP address?

asked 2 years, 1 month ago
rinconbaby
Murrieta
on GT-P5113
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406944

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Where to find Apps?

Where can I download apps for my samsung galaxy tab 2 10.1?
asked 2 years ago
dementor
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can download apps from the Google Play store: https://play.google.com/store/apps

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
+1point
1out of 1found this answer helpful.
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