Search Samsung

Looking for Answers about samsung GT-P5113?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:2)
Dishwashers(Q:16 A:25)
Dryers(Q:44 A:55)
Electric Ranges(Q:85 A:112)
French Door(Q:3 A:4)
Gas Ranges(Q:98 A:126)
Induction(Q:6 A:9)
LED Lighting(Q:2 A:3)
OTR(Q:117 A:171)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:41 A:74)
UHD TV(Q:64 A:56)
Verizon Wireless(Q:109 A:125)
Washers(Q:25 A:37)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category

Customer Questions & Answers for
GT-P5113

Customer Questions & Answers:
381 Questions
 | 
401 Answers

Questions & Answers for samsung GT-P5113

Question

Help on email

I HATE the tablet email program for outlook. How can a get around it, and get my outlook.com mail some other way?
asked 8 months ago
Outlookhater
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We can only provide support for the default email app on the tablet. If you are using it and don't like it, there are plenty of third-party options available via the following link:

https://play.google.com/store/search?q=email&hl=en

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why wont my tablet update through the tablet itself and kies

asked 9 months ago
jake33
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Please try the steps below in an attempt to resolve this issue:

1. With the charger plugged in, power the tablet off. You will next need to power the tablet back on in Recovery Mode. To do this, press and hold the Power and Volume Up keys simultaneously. When you are prompted, press the Volume Down button to enter the download screen.

2. Using your PC, open the KIES software and connect your tab via USB. Under the Tools tab, select Firmware Recovery. In the next box, select your unit and recovery code. Continue to follow the on-screen prompts, basically watching the PC for approximately thirty to sixty minutes. Eventually, the tablet should re-boot on its own, and the firmware should upgrade.

3. Please keep in mind that all applications must update prior to the firmware, so this may add an additional few minutes to the amount of time the upgrade takes.

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Battery not charging

I bought my Samsung tablet (GT-P5113TSYXAR 10.1) about 11 months ago and over the past 2 months have been noticing that it occasionally doesn't charge when plugged in overnight. Yesterday, I plugged it in and it wouldn't charge at all, almost as if it didn't recognize that it was connected. I tried plugging into several sockets to no avail. Today, I plugged it in and it is working.

Any ideas? Is this a warranty issue?
asked 9 months ago
Kcgrano
USA
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This is an issue we have not heard about before. Please continue to monitor the tablet's ability to charge. If it stops working again, we recommend you factory reset the device to see if the issue persists:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406983&modelname=GT-P5113

If the issue persists post-reset, we recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

How can I run multiple apps at the same time?

For example, I want to listen to a youtube video and write Emails at the same time, how do I do that?
asked 9 months ago
NonGeek0815
New Jersey
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This tablet does not offer the multi-screen feature, which is the technology that allows more than one app to be run at once, as it was introduced in later models.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

the internet tab randomly shuts down

When on the Internet, the Internet tab will randomly shut down and the tablet goes back to the home page. Is this a software issue? I've had this galaxy tab 2 for 6 months and this problem just occurred several times over the past 2 days. I updated the tablet about 2 weeks ago and use it everyday. Also, I've cleared the cookies, & etc.
asked 9 months ago
2boxes
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Apps force closing after v4.2.2 update

Every since I updated my software to 4.2.2..I have had a lot of my apps to automatically force close when I try to open them..I have uninstalled, rebooted and reinstalled, and they still do the same thing...I checked to see if apps were compatible to 4.2.2, ans supposely they are..Here is a list of a few that doesn't work: Evernote, PowerAMP,GrooveVP, to name a few..pls help...Is there a way to reinstall the update again in case it is corrupted or go back to ver4.2.1? Some of These apps are essential to my business.
asked 9 months ago
fechina
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for the delay in replying to your product questions. We cannot support any third-party apps, so if they are not working as expected following a software update, we recommend you back up your personal data and perform a factory reset of the tablet:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406983&modelname=GT-P5113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

corrupted firmware update???

I have the samsung galaxy tab 10.2 tablet and every since I updated software to v4.2.2, a lot of my apps have been force closing..help!!!
asked 9 months ago
fechina
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Factory Reset does not work!

So trying to deal with a failed Firmware update, Samsung recommended doing a Factory Reset and then trying the Firmware update again. Unfortunately, when I do a Factory Reset, nothing changes. All my downloaded apps are still installed and functioning, all my accounts are still defined, even my email which has previously been downloaded is still there.

Tried a reset - no change.
Tried a reset right after a reboot - no change
Disabled Avast antivirus and tried a reset - no change
Uninstalled Avast antivirus and tried a reset - no change

(side note, since the original issue is the firmware update that won't install, I tried it after reboots at each step above, and still no install of the firmware update).

So, I have a tablet that cannot install the firmware update pushed by Samsung, and I have a tablet which is unable to perform a factory reset.

I have never rooted or installed any alternative ROM on this device, just things from the Play Store and the Amazon Android Store, so this is quite frustrating.

Honestly, my confidence in Samsung devices is taking a negative "hit" over this issue.
asked 9 months ago
mohoelx
64014
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Tablet turns itself back on after powering off

Has there been a fix for the problem of Galaxy Tab 2, 10.1 turnig itsef back on, since the upgrade to 4.2.2 OS. A couple of work arounds have been posted on the community q & a but I'm looking for a permanent solution.
asked 9 months ago
frankjax
Florida
on GT-P5113
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
-6points
0out of 6found this answer helpful.
Question

Firmware will not upgrade on GT-P5113 Galaxy Tab 2 10.1

I cannot upgrade the firmware through any method. I was prompted via a screen message on the tab 2 to upgrade it. Upon trying to do it directly from the tab it tells me that it failed and to try Kies. I've attempted to upgrade through Kies several times.

With Kies, it gets to the point where it restarts the tablet and then it just hangs there at 0%. Initially I thought it just may take a little but, but over three hours later it was still at 0% and nothing was happening.

I've uninstalled and re installed Kies rebooting my PC after every step.

What I did notice was this little message that popped up above my clock on my desktop. It read, "Your device's current firmware version is not supported to update firmware." However when I start up Kies and plug my tab2 in it finds the firmware update.

I'm at my wit's end here. I usually have zero issues doing software/firmware updates.
Image(s)
User submitted image
User submitted image
asked 10 months ago
JenRo
Chicago
on GT-P5113
+1point
3out of 5found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
-14points
1out of 16found this answer helpful.
Question

How to get out of firmware update loop?

The GT-P5113 tells me I have a firmware update to load. Of course, it fails and suggests loading via KIES, which I did, and to all appearances, that update was successful, except KIES never ended. After reporting the upgrade was successful, KIES just started using 100% of the CPU and sat there for over 45 minutes before I killed it. This was on an initial install of KIES.

However, the tablet continues to tell me there is a firmware update to be loaded and fails to load it. Is there any point in trying KIES again?

Running Android 4.2.2, kernel 3.0.31-1261897
se.infra@R0301-05 #1

FYI, the update package it keeps wanting to download is 64.61 MB.
asked 10 months ago
mohoelx
64014
on GT-P5113
0points
1out of 2found this question helpful.
2 answers
Answers
answer 1
Email instructions to do a Factory Reset and try the firmware update again did not work. I still cannot load the firmware update. Interestingly, the Factory Reset does not appear to have worked either. All my apps and data are still there when the reboot completes (will open a new thread on that).

Assuming that my Antivirus / Antitheft product (Avast!) might be hindering, I tried with it disabled, same result - no install of firmware, no success in Factory Reset. So I completely uninstalled it, rebooted, and tried again - all with the same results. No factory reset, no firmware installed.

This is getting to be a bit "nuts".
answered 9 months ago
mohoelx
64014
+4points
4out of 4found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
-8points
0out of 8found this answer helpful.
Question

Firmware update fails

Trying to update over the air and through Kies and update fails
asked 10 months ago
Jpiscitello1
44107
on GT-P5113
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you uninstall Kies on your computer, reboot and then reinstall the software and try again. We also recommend you attempt the update when there's typically less traffic on the server.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
-28points
0out of 28found this answer helpful.
Question

Google connection at top of home page won't work. I get a message "Unfortunately, Google Search has stopped". How can I get this started again?

asked 10 months ago
Anonymous
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Google Play Newsstand and Search are not workjng

Ever since Google Play updated 'Magazines' to 'Newsstand' neither Newsstand nor the Search app have worked - both issue an immediate 'has stopped' message. Judging by chatter in Android forums and other places on the web this failure seems to have primarily affected Samsung products, especially the Tab 2. No amount of cache-clearing, installing, uninstalling seems to help. This has been going on for two weeks and people are unable to access content they have paid for. What is the fix?
asked 10 months ago
dlr33
Ontario, Canada
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Since Google is the developer of this app, you will need to contact them for further support. Our only recommendation would be to back up your data and perform a factory reset

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406983&modelname=GT-P5113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can I multitask, lets say I am in playbooks n want to make notes not using the option to do with playbooks but using a different notes app.

I am using the Lecture Notes App for of my notes.
asked 11 months ago
tnymrtnz80
pasadena, tx
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

camera has stopped working

When i try to take pics on the camera, it tells me "unfortunately, camera has stopped working". So I can't take any pics, but I'm able to take videos. Whats up with that? The camera app, is the one that's is already installed on the tablet.
asked 11 months ago
briana
az
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you try the steps recommended in this support article to see if the issue is resolved:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=429331&modelname=GT-P5113

If the issue persists, we recommend a factory reset of your device:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406983&modelname=GT-P5113

If the reset does not fix the issue, we recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how do i stop this

my tablet while charging will charge with a red x on the battery and takes a whole day to charge. also when it dies it take 4 days (yes I have tested this) for it to even come on please help me with this,
asked 11 months ago
ajmzombie
richland
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=422559&modelname=GT-P5113

If the issue persists, we recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

jellybean

how come after i upgraded to 4.2.2, my tablet will restart automatically after shutdown? i did the factory restart and no change!! please help me. i bought this tablet as a fathers day gift, its a neccessary item for my business!!
asked 1 year ago
themedic2008
new orleans, la
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can I get the screen capture button back?

The recent updates to my tablet removed the screen capture button from the bottom of the screen. How can I get this back? Is there another way to capture a screen?
asked 1 year ago
Rusty342
on GT-P5113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The screen capture button was removed in the latest update. You can still perform this function two ways. Hold down the Power and Volume Up for a just a moment or refer to the following support article on how to grab a screen capture using the S Pen:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=429934&modelname=GT-P5113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
-6points
0out of 6found this answer helpful.
Question

Why does my Galaxy Tab 2, 10.1 SE keep disconnecting from the internet?

I have a Galaxy Tab 2 10.1 Student Edition and am experiencing major problems with my internet connection. I have Verizon Fios wireless and the tablet will make an initial connection, then the screen will go black and take me back to the home screen.
I also have a Galaxy Tab 10.1 that is not experiencing any problems with the internet, so it is not my connection.
asked 1 year ago
chibob49
Hillsboro, OR
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. For this issue I would suggest backing up all user data and performing a factory reset. You can perform this by going to settings > backup and reset > factory data reset.

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
<<prev 1 2 3 4 5 ... 20 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.