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Customer Questions & Answers for
GT-P5113

Customer Questions & Answers:
379 Questions
 | 
399 Answers

Questions & Answers for samsung GT-P5113

Question

Kies hangs gt-p5113

Cannot get beyond "connecting" on my pc (windows 7 32 bit). Kies updated with current software (6/11/12) but still connecting after 30+ minutes. Tried with usb debugging checked and unchecked but still no luck. What am I missing?
asked 2 years, 2 months ago
JParker
California, USA
on GT-P5113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Have you tried uninstalling/reinstalling keys? We recommend you try uninstalling, rebooting and then reinstalling the KIES software if you have not tried this already. You also want to make sure the Samsung drivers is installed, so that KIES will properly detect your device. Finally, you should leave USB debugging unchecked, as this is for app developers.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
2out of 4found this answer helpful.
Question

can i transfer info from my computer to my Galaxy tab2. If yes how?

asked 2 years, 3 months ago
sabalman
on GT-P5113
-1point
0out of 1found this question helpful.
6 answers
Answers
answer 1
Yes. Depending on what type of info you're trying to transfer there are different ways. Google drive, email, keis, etc.j
answered 5 months, 4 weeks ago
jrk7382
0points
0out of 0found this answer helpful.
answer 2
yes
answered 6 months ago
MyLife88
Sydney, Australia
0points
0out of 0found this answer helpful.
answer 3
I use an app called wifi file transfer. You can transfer any info you want between devices.
answered 10 months ago
snypa007
South Bend, IN
0points
0out of 0found this answer helpful.
answer 4
Download Samsung kies from the Samsung site. You can download any information you need from and yto your tablet or cell.
answered 1 year, 9 months ago
bellesmommy
Florida
+4points
4out of 4found this answer helpful.
answer 5
Should be able to transfer through the cable once you connect it. Then set it as a drive.
answered 2 years, 1 month ago
Nightwchtr
Sterling, VA
-3points
2out of 7found this answer helpful.
answer 6
Thank you for contacting Samsung.

You'll need to elaborate on exactly what kind of information you're attempting to or wish to transfer to your device. Music, video and pictures can be transferred from your computer's hard drive to the device via the two methods described via the following article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=388919

You can also transfer your contacts from Outlook, Google, Yahoo! or Windows Address Book using the following guide.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=388740&modelname=&modelcode=&session_id=

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000408&prd_mdl_cd=GT-P5113TSYXAR&prd_mdl_name=GT-P5113

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-8points
1out of 10found this answer helpful.
Question

will not power off after 4.2.2 update.

The android update to 4.2.2 will not allow my tablet to power off.
I have three email tickets in already.
Been reset, restored three times.
Still will not power off.
My tab 2 is the p5113 model.
When will a patch be released to address this issue.
I really would like to use 4.2.2 or higher but powering off is an essential function that is required.
Respectively
Landon h
asked 11 months ago
landonh
tennessee
on GT-P5113
+15points
16out of 17found this question helpful.
4 answers
Answers
answer 1
I'm also having this problem. The tech I talked to informed me to,
plug it to charger when you see the battery logo it will turn off.

However that sometimes fails and you have to repeat the procedure.
Good luck.

Anyone knows when it will be fixed? ?
answered 9 months ago
Mynick
-5points
0out of 5found this answer helpful.
answer 2
For those having the issue of your tablet not powering-off after upgrading to Android 4.2.2, the best work-around is as follows: Hold the power button down until you see the shut-down menu, and tap "RESTART." The tablet will re-boot. When the tablet boots up and displays the Lock Screen, hold down the power button and when the shut-down menu displays, tap "POWER OFF." The tablet should shut down normally - this works for most people who are having this issue. NOTE: When the tablet re-boots to the lock screen, Do Not swipe the screen and unlock it before attempting to power down! Apparently support is aware of the issue and a fix will be coming at some point...
answered 10 months ago
GregInMich
-8points
13out of 34found this answer helpful.
answer 3
Tech support acknowledged the power off issue.
I think the update should be suspended until it is fixed.
Also samsung should email all registerd users with the problems acknowledged and that it is being addressed.
This is affecting many users and we deserve to be communicated with.
Respectively
Landon H
answered 11 months ago
landonh
tennessee
+32points
34out of 36found this answer helpful.
answer 4
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
-47points
0out of 47found this answer helpful.
Question

How can I move apps from one screen to an other?

asked 2 years, 2 months ago
GabeInSA
San Antonio
on GT-P5113
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Touch and hold the appnyou want to move. You can either select the page you want at the bottom of your screen or drag it to the right or left to switch pages.
answered 5 months, 4 weeks ago
jrk7382
0points
0out of 0found this answer helpful.
answer 2
press and hold the app and swipe till you get to the screen you want
answered 2 years, 2 months ago
Nightwchtr
Sterling, VA
+2points
2out of 2found this answer helpful.
answer 3
Thank you for your question. Simply touch and hold the app. After a moment, the app will allow you to move it around.
answered 2 years, 2 months ago
SamsungTech42
+2points
2out of 2found this answer helpful.
Question

Will the Galaxy tab 2 10.1 stream audio with a bluetooth speaker

asked 1 year, 8 months ago
cllongo
on GT-P5113
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Yes! Simply pair the speaker with your tab like you would with your phone etc. I pair mine with our tv sound bar.
answered 5 months, 4 weeks ago
jrk7382
0points
0out of 0found this answer helpful.
answer 2
Yes, you need to set the bluetooth speaker in pair mode and then using the tablet open the bluetooth settings and select scan. When you see the bluetooth speaker in the list of bluetooth devices click on it to pair. You may need to enter a pairing code for the speaker which would be found in the bluetooth speaker manual.
answered 1 year, 7 months ago
drpintal
Methuen, MA. USA
+1point
1out of 1found this answer helpful.
answer 3
Thank you for contacting Samsung.

We recommend you refer to the pages 136-138 and page 173 in the user manual for more info on Bluetooth settings for your product.

http://downloadcenter.samsung.com/content/UM/201210/20121003035803869/GT-P5113_English_User_Manual_LH3_F1.pdf

Additionally, you can refer to this support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406945&modelname=GT-P5113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

print from my tablet

best way to wirelessly print
asked 1 year, 7 months ago
Sherriq
Sun City West, AZ
on GT-P5113
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
There are a ton of apps for printing. Just make sure that the app will work with your particular printer.
answered 5 months, 4 weeks ago
jrk7382
+1point
1out of 1found this answer helpful.
answer 2
Here are all the printer apps available in addition to Samsung Mobile Print.

https://play.google.com/store/search?q=printer+app&c=apps

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
1out of 2found this answer helpful.
answer 3
Thank you for contacting Samsung.

It all depends on the make/model of your printer. If you own a Samsung printer, you can download and install the Samsung Mobile Print app. A full list of compatible printers is listed on the page by clicking MORE under Description.

https://play.google.com/store/apps/details?id=com.sec.print.mobileprint

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-1point
1out of 3found this answer helpful.
Question

Can a flash drive be connected to the tablet

asked 2 years, 2 months ago
Stanrw06
Philadelphia, PA, USA
on GT-P5113
-2points
0out of 2found this question helpful.
3 answers
Answers
answer 1
I was wondering the same thing too. With some research and nifty shopping i found an adapter cable that connects to the charger that has a usb adapter. Ive bought one and it works great on my tab.
 
Products from my answer
Galaxy Tab™ Adapter (USB)
4.4 out of 5(20)
 
 
 
 
 
answered 11 months ago
xoxoleelaxoxo
Texas
0points
0out of 0found this answer helpful.
answer 2
I dont see why not, it has a usb port so it shoule read it like memory card.
answered 2 years, 2 months ago
Nightwchtr
Sterling, VA
-7points
0out of 7found this answer helpful.
answer 3
Thank you for contacting Samsung.

Have you tried connecting a flash drive to the tablet? Based on everything we've read, you can connect the included USB cable to the tablet and then to your computer and transfer files that way, but we saw no specific mention that a flash drive could be used with the device.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/owners/product/GT-P3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-8points
1out of 10found this answer helpful.
Question

is there a book cover available for this model

asked 2 years, 1 month ago
windrush
on GT-P5113
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Yes and they are great as a typing stand and for watching movies!
answered 5 months, 4 weeks ago
jrk7382
0points
0out of 0found this answer helpful.
answer 2
Yes, Samsung now sells a cover for your Tab 2 10.1 and in lots of beautiful colors! The cover is magnetized so it will "sleep" and "wake" your Tab too.

The difficult decision will be which color to choose!

http://www.samsung.com/us/mobile/galaxy-tab-accessories/EFC-1H8SLEGSTA
answered 1 year, 2 months ago
CyndyS
Virginia
0points
0out of 0found this answer helpful.
answer 3
Thank you for your question. While Samsung.com itself doesn't list a cover accessory at this time for this model, if you'll visit your favorite retailer, you'll find covers are available.
answered 2 years, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

How do I get Cox Mobile Application

Evidently I have to get the app via iTuunes. The tablet won't allow iTunes
asked 2 years, 1 month ago
BobbyElbows
San Diego, CA, USA
on GT-P5113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

iTunes and their apps will not work on Android tablets.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungCamera
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We looked on the Google Play store, which is the official for all apps that compatible with your device. Based on a search, we found a Cox Mobile Connect app and believe it may be the one you are looking for.

https://play.google.com/store/apps/details?id=com.cox.android.mobileconnect

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I disable the screen capture button?

I keep accidentally taking screenshots on my new Galaxy Tab 2 10.1
asked 2 years, 1 month ago
sdsalsero
on GT-P5113
+1point
2out of 3found this question helpful.
2 answers
Answers
answer 1
Actually, you can't *disable* it, but you CAN remove it from the taskbar... just go into Settings>then Display, then Quick Launch, after you click that, just choose either an alternate or choose NONE. That will move it from the bottom, so your not always taking accidentall screenshots! HTH! =)
answered 1 year, 2 months ago
JanuaryGirl
Massachusetts, USA
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung. Unfortunately, you can't do so. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-4points
1out of 6found this answer helpful.
Question

how do i locate lost tablet yes it is reg.b

just want to know how to trace it
asked 2 years ago
scottmcbroij
98661
on GT-P5113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
We also recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=407042&modelname=GT-P5113

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following instructions to learn how you can track your mobile device.

http://howto.cnet.com/8301-11310_39-20119654-285/how-to-track-and-control-samsung-galaxy-devices-remotely/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What is the official firmware for GT-P5113?

I have GT-P5113 that runs on P5113UEBLH3 that is the latest firmware, at least based on Kies.
A friend of mine bought a new GT-P5113 yesterday and it came with P5113UECLK7 preinstalled.

What is the official firmware for GT-5113? How can I install P5113UECLK7 on my tablet?
asked 1 year, 8 months ago
Krzysiek
Chicago area
on GT-P5113
+5points
5out of 5found this question helpful.
2 answers
Answers
answer 1
Looks like Samsung still produces one of the best hardware but are still not able to follow with good software. The device software defragmentation is getting bigger, which is the step in the wrong direction. It is still true that users should go with Google Nexus line if interested in good hardware and software combination.
answered 1 year, 8 months ago
Krzysiek
Chicago area
+5points
6out of 7found this answer helpful.
answer 2
Thank you for contacting Samsung.

There is no official firmware for any tablets. If you are using Kies and are not prompted to install any updates, there are none currently available for your device. A newer firmware may be installed on newer tablets at the factory, but we can only recommend you use Kies to obtain updates.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-7points
1out of 9found this answer helpful.
Question

Do I need virus protection for my tablet?

asked 1 year, 6 months ago
lulu60
Alabama
on GT-P5113
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
DEFINITELY get a good virus protection program! I didn't get on the Internet until mine was installed. I use Lookout virus protection on ALL my mobile devices (find it on the Play Store).
answered 1 year, 2 months ago
CyndyS
Virginia
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

Installing antivirus on your tablet is purely a personal preference. If you refer to the link below, you will see there are several offerings and the most popular ones all have strong reviews, though we cannot make a specific recommendation.

https://play.google.com/store/search?q=antivirus

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

How to get out of firmware update loop?

The GT-P5113 tells me I have a firmware update to load. Of course, it fails and suggests loading via KIES, which I did, and to all appearances, that update was successful, except KIES never ended. After reporting the upgrade was successful, KIES just started using 100% of the CPU and sat there for over 45 minutes before I killed it. This was on an initial install of KIES.

However, the tablet continues to tell me there is a firmware update to be loaded and fails to load it. Is there any point in trying KIES again?

Running Android 4.2.2, kernel 3.0.31-1261897
se.infra@R0301-05 #1

FYI, the update package it keeps wanting to download is 64.61 MB.
asked 8 months ago
mohoelx
64014
on GT-P5113
0points
1out of 2found this question helpful.
2 answers
Answers
answer 1
Email instructions to do a Factory Reset and try the firmware update again did not work. I still cannot load the firmware update. Interestingly, the Factory Reset does not appear to have worked either. All my apps and data are still there when the reboot completes (will open a new thread on that).

Assuming that my Antivirus / Antitheft product (Avast!) might be hindering, I tried with it disabled, same result - no install of firmware, no success in Factory Reset. So I completely uninstalled it, rebooted, and tried again - all with the same results. No factory reset, no firmware installed.

This is getting to be a bit "nuts".
answered 8 months ago
mohoelx
64014
+4points
4out of 4found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
-8points
0out of 8found this answer helpful.
Question

What accessories are compatible?

I'm looking to purchase some accessories, like a docking station, keyboard, cover protection, etc. Are the accessories for the regular Galaxy Tab 10.1 compatible with Galaxy Tab 2 10.1?
asked 2 years, 3 months ago
sunnystarr
Liverpool, New York
on GT-P5113
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
As per Samsung site and their CRs, no accessories are available or compatible with this tab.
answered 2 years, 3 months ago
Vedpai
Sunnyvale, CA
-3points
0out of 3found this answer helpful.
answer 2
As per the Samsung site and their CRs, no accessories are so far available or compatible with this new tab.
answered 2 years, 3 months ago
Vedpai
Sunnyvale, CA
-3points
1out of 5found this answer helpful.
Question

wi-fi will not connect

just rec'd galaxy tab 2
set up wi-fi with setting as other wireless devices i have
wireless network shows as "saved, Secured" but will not connect
tried a factory data reset no change.
any ideas?
all other wireless devices are working properly!!
Thanks!
asked 2 years, 3 months ago
thomasj2
new jersey
on GT-P5113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hit the menu tab then settings Then be sure that under the more settings tab you do not have Airplane Mode checked I did see a bug here once why I don't know it could have been an app, then go to settings wifi at top to "on" 'showing Green' also make sure you see if your account says connected if not try reconnecting check the password or pass-code to make sure its correct.
Hope this helps if not please post.
answered 8 months ago
Hendo99
North East USA
0points
0out of 0found this answer helpful.
answer 2
How far away are you from the wifi? sometimes some routers from ISPs need to be rebooted. Like Verizon's router and my wifes laptop never worked properly until I rebooted router.
answered 2 years, 2 months ago
Nightwchtr
Sterling, VA
-2points
0out of 2found this answer helpful.
Question

do you realize that your on line registration drop downs do not work from the Tab? do however work from a computor

asked 2 years, 1 month ago
vallejo
on GT-P5113
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Our resident tablet expert tested the registration process from his tablet and said that if you opt to register any other devices from your tablet, make sure to select "Visit Full Site" and you should be able to select drop-downs with no issue.

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

We would like to thank you for bringing this issue to our attention. We have passed this information along to a higher party for review.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Transferring media using Kies

Is Kies required to be installed on both the PC and the tablet to transfer media?
asked 1 year, 9 months ago
Annieover
KY
on GT-P5113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

No, Kies only needs to be installed on the computer. Once you connect your tablet via USB, you can then manage your media.

http://www.samsung.com/us/kies/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
+2points
2out of 2found this answer helpful.
answer 2
YES download the kies from the Samsung site.
answered 1 year, 9 months ago
bellesmommy
Florida
0points
0out of 0found this answer helpful.
Question

how do you change the screensaver

asked 2 years, 3 months ago
IOWAY
IOWA
on GT-P5113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There is only one screensaver app loaded onto the Galaxy 2. There are other Droid screensaver apps out there but you will have to find one that is compatible and download it. To access the screensaver already loaded on the Galaxy 2, touch the top right corner of any home screen and bring up the "App/Widget" menu. The Screensaver is located on the App menu. Click on it and adjust the settings accordingly.
answered 2 years, 3 months ago
BornOnFire
AZ
+1point
1out of 1found this answer helpful.
answer 2
There is only one screensaver factory loaded. To access, touch the top right corner of any home screen to bring up "Apps/ Widgets". Search through Apps to find "Screensaver". Click on screensaver app to access screensaver options. Set as desired.

Hope this helps.
answered 2 years, 3 months ago
BornOnFire
AZ
+2points
3out of 4found this answer helpful.
Question

how do i use gps?

asked 2 years, 1 month ago
Ikonoblast
San Antonio, TX
on GT-P5113
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
We wanted to provide some additional information about the GPS feature. While you can use it with wireless, it can also function with satellites as well.

GPS requires a direct open view of the sky in order to communicate with satellites. The following can result in lost connection of GPS signals:

1. There are tall buildings blocking a direct view of the sky.
2. There is a storm causing obstructed views of the satellites.
3. Too many clouds (very unlikely).
4. GPS is not turned on.

GPS requires more use from your battery and will discharge at a quicker rate.

Please feel free to review this article if you have any additional questions.

How to Configure and Use Google Maps:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=388747

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
+4points
4out of 4found this answer helpful.
answer 2
Thank you for contacting Samsung.

To activate GPS:

1. From a Home screen, touch Apps ➔ Settings ➔ Location services.

2. Touch Use GPS satellites to enable the GPS satellite.

Once activated, you will be able to map a route. Please be aware that while your tablet's GPS may have some features of a standalone GPS, it will not process any new directions or recalculate a route without a wireless connection. So, if you happen to take your tablet with you in a car as a turn-by-turn guide and happen to make a wrong turn, the GPS will not change to accommodate this.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
+3points
3out of 3found this answer helpful.
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