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Customer Questions & Answers for
GT-P3113

Customer Questions & Answers:
475 Questions
 | 
512 Answers

Questions & Answers for samsung GT-P3113

Question

Daylight Savings

Noticed my new Tab 2 7.0 does not have any settings for Daylight Savings nor does the World Clock app seem to handle Daylight Savings. When will there be a fix for this?
asked 2 years, 3 months ago
ChuckTX
Midland, Texas
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Daylight savings is managed by the Android operating system. This is likely determined automatically by a time zone setting. If you're having issues with these settings, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Cannot connect to server

When I try to set up my incoming server settings it shows me it is unable to connect to server. How do i fix this?
asked 2 years, 3 months ago
Sandi01
home
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=389145

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/owners/product/GT-P3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How can I get my pad to connect to my home wifi

I am just inputting my information and I cannot link to my home wi fi
asked 2 years, 3 months ago
Sandi01
home
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406944&modelname=GT-P3113&modelcode=&session_id=Ptl1Zs20B9PG1sD3C2QJGwG1YyQZvvKky3DZ6pX2Yg1Gls1nTGXn%211563613049%21-2054320912%211340974527488

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/owners/product/GT-P3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-7points
0out of 7found this answer helpful.
Question

how can i move apps from built in sd card to ext. sd card

asked 2 years, 3 months ago
fdisformat
Glendale AZ
on GT-P3113
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Unfortunately, you can't move apps out of the built-in memory. We apologize for any inconvenience.
answered 2 years, 3 months ago
SamsungTech42
-12points
0out of 12found this answer helpful.
Question

Is there a way to utilize Itunes purchased media on this device?

I have read recently of a lawsuit that was filed against Apple for not allowing media purchased to be used on devices not manufactured by them. Does this mean I can use my Itunes media on the samsung galaxy tab?
asked 2 years, 3 months ago
aman9132
Elizabeth City, NC, USA
on GT-P3113
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. At this time, you cannot purchase media from iTunes on your Galaxy Tab.
answered 2 years, 3 months ago
SamsungTech42
-3points
1out of 5found this answer helpful.
Question

Will the full version of Norton Internet Security work on the Galaxy Tablet 2 7.0?

I still have a download available on Norton Internet Security for my PC Laptop. I would like to use the available download on my tab.
asked 2 years, 3 months ago
onamac
Massachusetts
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. The PC version of Norton Internet Security will not be able to work on your device. However, here's the link to Google Play (previously the Android store) for the Norton mobile version, which at the point of publishing this is currently free: https://play.google.com/store/apps/details?id=com.symantec.mobilesecurity
answered 2 years, 3 months ago
SamsungTech42
+4points
4out of 4found this answer helpful.
Question

How do I get the GPS working

I was under the impression that i could use the GPS without having a wi-fi connection, For Geocaching etc. When I try and start Latitudes or Maps the screen says loading but never gets there, I have had it on for 30 minutes, in full view of the sky, Wi-fi is turned off, gps is turned on, What am I doing wrong?
asked 2 years, 3 months ago
boats1983
Olympia, WA, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In settings look for Location services unchecked use wireless network and check use Gps Satellites
answered 2 years, 3 months ago
fpcampisi
queens , ny
0points
0out of 0found this answer helpful.
Question

Will the travel adapter that came with my Tab 2 7.0 work in Japan, or do I need an additional adapter?

asked 2 years, 3 months ago
bomazani
Indiana, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you invest in a universal electrical adapter. This will allow you to connect any existing US electrical cords or adapters to the electrical standard in whichever country you are in, or wherever else you may travel around the world in the future. We cannot recommend any specific product, but you're better off spending the money on a universal adapter instead a special adapter just for your tablet itself. That way, you can plug in additional electronics and continue to use them as well while you travel.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can I make phone calls on my Galaxy Samsung Tablet??

I just recently purchased this tablet and was wondering how do or can phone calls be made from it. I'm a bit confused! I keep seeing different articles on the subject but haven't figured out yet.
asked 2 years, 3 months ago
Delphine
Eatonton, GA 31024, USA
on GT-P3113
+4points
4out of 4found this question helpful.
3 answers
Answers
answer 1
I use the Talkatone app (free) with my Google Voice number to make and receive calls and text messages at no cost. I even use it to call back to the US for free when I'm out of the country. Use a Bluetooth headset for best results.
answered 1 year, 8 months ago
brobin
Hawaii, USA
+5points
6out of 7found this answer helpful.
answer 2
Yes. You can get several apps to use your phone. You need to activate Google Talk and use Groove IP ($) or Talkatone (free). I have use both of these on my Android phone, but only Groove IP on my tablet. It works very well and it is pretty clear 99% of the time. If you have Sprint, and Google Voice integration with your phone number, then when you call from any of these apps, people would see your phone number when you call. Pretty cool.
answered 2 years, 1 month ago
reyrios
Houston, TX
+3points
3out of 3found this answer helpful.
answer 3
Thank you for contacting Samsung.

This tablet does not contain the necessary internal parts to make a phone call like a smartphone would allow, but there are apps such as Skype that allow you to make a phone call online, even though there are certain limitations.

https://play.google.com/store/search?q=skype

If you're looking for a device that would allow phone calls and offer tab capabilities, you may consider the purchase of a Samsung Note.

http://www.samsung.com/global/microsite/galaxynote

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
+2points
5out of 8found this answer helpful.
Question

Home Key - frozen

Gave my kid this Galaxy Tab 2 7.0 two days ago. Last night started having some issues with it automatically turning on and off on its own. Plus had some what I cal pixilation on the screen (little colorful horizontal lines) And not able to navigate around. I was able to get it completely shut down by holding down the Power/Lock Key for 10-15 sec. Fully charged it.
Now today I have been able to get into the Settings area and move around just fine. The Back & Navigation Keys seem to be working. The Home Key doesn't seem to work.
We do have "Kids Place - Parental Controls by Kiddoware" on the device. It is suppose to be set if our kid turns on the device w/o us knowing, that it will go directly into Kids Place. Right now this is not happening. Not sure this is the culprit to the problem or not.
Any suggested input would be appreciated.
Discouraged Dad on Dad's Day :(
asked 2 years, 3 months ago
SoccerDad12
KS
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue, and I do understand how frustrating this could be.

I would suggest uninstalling the Kid's Place app and see if the issue continues. If it doesn't reinstall the app and go from there. If the issue does continue save all your data to an external place such as the cloud and perform a factory data reset. If the issue persists from there the unit may need service; contact tech support at 1-800-SAMSUNG (7267864)

I hope this helps.
answered 1 year, 9 months ago
Josh1680
0points
0out of 0found this answer helpful.
Question

when can we expect an update to ICS 4.0.4?

asked 2 years, 3 months ago
unclesid
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
My Tab2 was updated just last week. (about 7-11-2012) Go into your settings and under "About Device" there is a Software Update button. Just press that (with a good charge on your battery) and you should be set.
answered 2 years, 2 months ago
LookSirDroids
Wilmington, NC
-2points
0out of 2found this answer helpful.
Question

what app do you use the stylus for?

asked 2 years, 3 months ago
jimmy9
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The stylus can be used for anything you normally use your finger for.
This is the reason for a stylus; it allows for a smaller, finer, more precise touch on the screen.

If by chance you are trying to use a S-Pen or other Digitizer stylus it won't work. The only kind that works on this device is a conductive stylus.
answered 1 year, 9 months ago
Josh1680
0points
0out of 0found this answer helpful.
Question

Why can't I see my old yahoo email?

1) I can't see my recent email however I can see it on my desktop which show a total of 199 email?

2) Can I use this tablet as a phone like a cell phone?

3) Can Istore or stream movies that I rental from netflix ?
asked 2 years, 3 months ago
Veeda
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Why can't I see my old yahoo email?

1) I can't see my recent email however I can see it on my desktop which show a total of 199 email? This could have something to do with the server settings on the tablet for your email account, but I'm unsure.

2) Can I use this tablet as a phone like a cell phone? No this unit is wifi only and can only be used connected to a wifi network. There are apps such as Skype which will allow for voice and video chatting, but this isn't a cell phone.

3) Can I store or stream movies that I rent from netflix?
You can download and watch movies on this unit, but it will not stream liscenced movies to other devices. I'm not sure about storing movies on this device. If you can it won't hold more than 1 or 2 since it only has about 4.4 Gb of storage on it with nothing else installed.
answered 1 year, 9 months ago
Josh1680
0points
0out of 0found this answer helpful.
Question

Wi-Fi signal strength

I just purchased a new Tab 2 7.0 and noticed that the WiFi singal is weaker than all of my other devices in my house. I have tried a firmware update (it was up to date) and a hard reset and none of these corrected the issue. Any other advice?
asked 2 years, 3 months ago
rlenig
Alabama
on GT-P3113
+3points
3out of 3found this question helpful.
7 answers
Answers
answer 1
Send in for a replacement you should have warranty.
answered 9 months ago
Jinnnifer
las vegas
0points
0out of 0found this answer helpful.
answer 2
1. Everybody can google it and you will find most Tab2 7.0 users have this WiFi connection problem. I am using one of the BEST rounters in the market - EnGenius ESR9850 wireless router which is famous for strong signal and throuput. I have 2 laptops, 1 netbook, 3 ipads, 2 cellphones using the same WiFi at my home. I am not using them all at the same time, but all of them have full bar of WiFi signal except my 1 day old Samsung Tab2 7.0. Obviously it is either design problem or hardware issue. Samsung should act NOW to solve the problem. I have great hopes on Samsung but this one disappoints me completely!!!!!!!!!!!!!!!!!

2. My Tab2 pops up showing "update samsung account?" every 20 seconds, extremely annoying!!!!!!!!!!!! Even after I put in my email and correct password and I still cannot log in to samsung account while this pop up window still asks to update again and again and again!!!!! Do we need to log in to use window computers? Do we need to log in to MicroSoft to get the windows updates? Why on earth do we need an extra samsung account to get the software update as we already paid for your products?

If Samsung is not solving this problem within 20 days after reading so many negative feedbacks about the WiFi connection problems, this samsung tab2 is going back to Best Buy!
answered 1 year, 9 months ago
Sohow
New York, NY, USA
+5points
5out of 5found this answer helpful.
answer 3
I would also agree of using Wi-Fi booster.
answered 1 year, 10 months ago
Mike005
California
0points
0out of 0found this answer helpful.
answer 4
There is clearly a problem with the Galaxy Tab....I am having a same problem with connectivity and my 2.7. It drops WiFi suddenly or will show weak or no signal strength when all other devices in my home using WiFi are showing "Excellent" signal strength from my WiFi. This has been very frustrating.
answered 1 year, 10 months ago
laobserver
+3points
4out of 5found this answer helpful.
answer 5
I just got my Galaxy Tab 2 7.0 a few days ago and I love it. My only complaint has been wifi connectivity. I find that it will suddenly drop bars for no reason at all. Even if I am sitting right by router. I had a similar issue with a mobile phone a few months back (not Samsung) and suspected it was the antenna placement. Knowing my router is not the problem (works great with everything else in the house) I decided to look online. Found a few forums that mentioned the antenna is placed in the lower left side of the tablet. So if you are holding the tablet in portrait mode, your left hand will more than likely be covering the antenna. Sure enough, when I reposition my hand in portrait mode, I get full connectivity to my router. My fix has been to flip the tablet upside down and use it that way. It's a bit annoying as the power button is now where your hand is, but it's the only way I can keep a wifi connection. Also a pain when using certain apps that require an internet connection and you cannot rotate the screen. Annoying but at least there is a workaround.
answered 2 years, 1 month ago
moeandez
Chilliwack, BC, Canada
+3points
5out of 7found this answer helpful.
answer 6
I use the app called Wi-Fi Booster to both keep the connection and make it better.
answered 2 years, 2 months ago
VAGolferbob
VA
0points
0out of 0found this answer helpful.
answer 7
Thank you for contacting Samsung.

It sounds like you've done just about everything we would've tried to isolate what the issue may be. You might check to see if your wireless router has the latest firmware. Also, you might power cycle your network. Unplug the router and modem and leave off for 30 seconds or more. Then, plug in wireless router first and let it fully boot before plugging in your modem and letting it fully boot. Then test again. Good luck!

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-13points
0out of 13found this answer helpful.
Question

Bluetooth headset is paired but cannot get music or video

I have a Wireless bluetooth headset which is paired with my GT-P3113.

The message I get is that it is connected to phone audio.

I don't get sound (music or video) throuh the headset. The sound comes from the speakers.

How do I switch the sound to come from the headset?
asked 2 years, 3 months ago
Intrac
Home
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, your Bluetooth headset would need to support A2DP, which allows the streaming of high-quality music or audio.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Parental Controls

How can I set up Parental Controls on my sons new Galaxy Tab 2.0 7.0?
asked 2 years, 3 months ago
SoccerDad12
KS
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

There are no parental controls built into the Android OS, but you can look over and choose from several available apps that allow you to do this.

https://play.google.com/store/search?q=parental+control&c=apps

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Screen Capture

How can I turn off the screen capture feature button on the GT-P3113?
asked 2 years, 3 months ago
rmack
Lanesville Indiana
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As far as I have seen there isn't a way to disable this feature that doesn't involve a 3rd party app or void the warranty.

I'm not even sure about the app, but I know there are custom roms which will do it. This is a bit more technical than most people are accustomed to and as stated this WILL VOID the WARRANTY.

Since it VOIDS the Warranty, I WOULDN'T suggest going that route.
answered 1 year, 9 months ago
Josh1680
0points
0out of 0found this answer helpful.
Question

Why does the Galaxy Tab 2 7.0 delete emails?

My Galaxy Tab 2 7.0 automatically deletes email when I least expect it. What is the criteria for auto-delete of email? There are no settings to deal with deleting email! How can I prevent that?
asked 2 years, 3 months ago
ebaker
San Diego, CA, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Is it deleting the email only from the device or from the server as well?

If its only the device try removing and adding the email address.
Possibly resetting the app in the app manager.

To reset the app go to apps> settings> applications manager> email app and force stopping then clearing the data.

If its from the server as well change the "Delete from server" setting in the email app.

Other than this you can try contacting Tech Support at 1-800-SAMSUNG (7267864) and see if they have any other information.
answered 1 year, 9 months ago
Josh1680
-1point
0out of 1found this answer helpful.
Question

Using the GPS

Can you use the gps as a stand alone feature, without the internet, for geocaching for example?
asked 2 years, 3 months ago
boats1983
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The GPS can be used when there is no internet. The problem is any program that needs to download something (such as maps) from the internet based on the data from the GPS will not work.

In Google Maps you can cache maps from the internet that can be used when the internet is unavailable. The navigation function will not work, since that is calculated on google servers and not on the Samsung Tab.
answered 2 years, 2 months ago
rcchello
+1point
1out of 1found this answer helpful.
Question

Display changes from bright to dark and back again

Is there a solution to the changing of the display?
asked 2 years, 3 months ago
DickT
Arkansas
on GT-P3113
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
This frequently happens to me when using the Tab in landscape mode. The light sensor is on the top in Portrait mode (next to the FF camera). My hand often obstructs the light sensor, causing the brightness to fluctuate.

If you look in the settings on the shade from the lower right, there should be a brightness slider and an "Auto" checkbox. Uncheck the checkbox if you are having problems.
answered 2 years, 1 month ago
Aaargh
Houston, TX
+3points
3out of 3found this answer helpful.
answer 2
You probably have the display set to "Auto" so that when the device detects a change in the light level of the environment it brightens or darkens the screen.
answered 2 years, 2 months ago
LookSirDroids
Wilmington, NC
+1point
1out of 1found this answer helpful.
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