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GT-P3113

Customer Questions & Answers for
GT-P3113

Customer Questions & Answers:
469 Questions
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503 Answers

Questions & Answers for samsung GT-P3113

Question

How can I delete my credit card from my Galaxy tablet?

I entered my credit card # to buy an android app and then the window closed storing the information with out my permission. Please, how do I get it removed?
asked 1 year, 3 months ago
smalltwi99
Wisconsin
on GT-P3113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Additional info on how to do this can be found here:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=29072

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

You would need to edit your account information through the Google Play store.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My Samsung Galaxy Tab 2 7.0 won't "sleep"

I bought two Galaxy Tabs at the same time, both in factory sealed boxes. One, when we press the power button, starts running what appears to be a demo video for retail stores. It shows a video of various features of the Tab 2 #like a long commercial#. The other goes into a standard sleep mode. We don't have any settings that are different between the two. I have compared all the settings between the two, and everything looks identical. I want them both to go into a sleep mode when I press the power button. Right now, I have to power the first one off completely so it doesn't run the demo video.

Can anyone help me get rid of the demo setting on the one?
asked 1 year ago
shadowdawn
Denver, CO, USA
on GT-P3113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=424379&modelname=GT-P3113&modelcode=GT-P3113TSYXAR

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=424379&modelname=GT-P3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why do I get grey pictures on my tablet?

I seen to clear data on gallery and did that then I was able to take 1 pic ok but all grey after that. I deleted several pics thinking it was full but no,
Also after clearing gallery I also forced stop and now I cannot find gallery in application settings to clear data again which is how I was able to take one pic ok
asked 1 year, 5 months ago
DavidH322
Rome, GA, USA
on GT-P3113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I'm making an assumption to answer your issue, but based on your writing and grammar it is difficult to understand exactly what you are asking, but it sounds like either you are only able to take a single picture at a time OR you are only able to take pictures that are greyscale.

1: If you are taking pictures at higher resolutions the file sizes will be very large. If you have only so much available space on your internal storage this could create an issue of limiting your ability to add more files or documents to the device. Check the free space available on your main internal storage. If you have not done so, try moving files to an external storage via the USB cord, or get yourself a few SD cards if you intend to take a lot of high resolution photos.

2. Check the settings on you camera and make sure you have not inadvertantly set it to take only greyscale images.
answered 6 months ago
IntrepidJosh
Chelsea. MI
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better

address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I reboot my tablet

My tablet froze on me and I cannot do anything with it. HELP!!
asked 1 year, 4 months ago
Niecee
Breaux Bridge, LA 70517, USA
on GT-P3113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. Josh's recommendation below is accurate. Hold you power button for a very long time. Eventually, it should power off. Connect it up to a power source and charge it for a while and then try powering it back on. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
+2points
2out of 2found this answer helpful.
answer 2
Hold the power button for 30-45 sec.
This will cause the unit to powercycle and should resolve the issue.

If the issue persists try to find a common factor of when it happens.
If nothing else you may need to backup your data to an external source such as the cloud and perform a factory data reset.
answered 1 year, 4 months ago
Josh1680
+4points
4out of 4found this answer helpful.
Question

How do I change the language on the Samsung Apps?

When setting up my Samsung Apps account, I accidentally hit Indonesia instead of United States and can't find where to change it. The Tab 2 language is set on English. This issue is just with the Samsung Apps.
asked 1 year, 2 months ago
Zabrina3737
Cumming, GA, USA
on GT-P3113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Go to settings under language s
answered 1 year, 1 month ago
Jinnnifer
las vegas
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

Open Settings, then Manage Applications. Clear cache and data for this app. Reboot the device, then relaunch that app, the app will behave as if it`s your first time using and you can set the language.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

move apps to sd card

Has anyone figured out how to move apps to sd card. The option isn't offered when you go to applications in settings menu. Is there something I need to activate in order to do this or is this not permitted on this device?
asked 1 year, 11 months ago
Anonymous
Berkeley, CA, USA
on GT-P3113
+4points
5out of 6found this question helpful.
2 answers
Answers
answer 1
you can solve this problem by installing android 4.2.2 version.
answered 3 months, 2 weeks ago
sergioyy
brazil
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We apologize for the delay in responding to your question. Based on our research, Ice Cream Sandwich does not support the ability to transfer apps to SD card.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000408&prd_mdl_cd=GT-P3113TSYXAR&prd_mdl_name=GT-P3113
answered 1 year, 11 months ago
SamsungTech73
-32points
1out of 34found this answer helpful.
Question

Display changes from bright to dark and back again

Is there a solution to the changing of the display?
asked 1 year, 10 months ago
DickT
Arkansas
on GT-P3113
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
This frequently happens to me when using the Tab in landscape mode. The light sensor is on the top in Portrait mode (next to the FF camera). My hand often obstructs the light sensor, causing the brightness to fluctuate.

If you look in the settings on the shade from the lower right, there should be a brightness slider and an "Auto" checkbox. Uncheck the checkbox if you are having problems.
answered 1 year, 8 months ago
Aaargh
Houston, TX
+3points
3out of 3found this answer helpful.
answer 2
You probably have the display set to "Auto" so that when the device detects a change in the light level of the environment it brightens or darkens the screen.
answered 1 year, 9 months ago
LookSirDroids
Wilmington, NC
+1point
1out of 1found this answer helpful.
Question

can I purchase a user manual

asked 1 year, 8 months ago
jsnieck
on GT-P3113
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
You can down load one from the Samsung Website.
answered 1 year, 2 months ago
stuffworks
Michigan
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. You can purchase one here: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-OM-GTP3113.aspx?model=GTP3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I find my MAC Address

asked 1 year, 8 months ago
12firehead
Bridgeport, WA 98813, USA
on GT-P3113
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. I can corroborate the answer above as accurate. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
answer 2
Press the bottom right of the screen to bring up settings screen, then press the gear icon (settings), then scroll down to the very bottom under System, press the About device icon. In the screen that pops up press Status. Your Mac address is on the the items listed.
answered 1 year, 8 months ago
Hmrrr
0points
0out of 0found this answer helpful.
Question

Navigation does not work without WIFI

Dear Samsung Team,
I bought this tablet in the states. I want to use it also to navigate.
What can I do to get it run. Always asking for free wifi, but it should also go without WIFI, am I right
awaiting your reply
regards Uwe 373
asked 1 year, 6 months ago
Uwe373
Germany
on GT-P3113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

When activated, the GPS feature will determine your physical location (longitude/latitude), but unlike a traditional GPS device where the map and route data is stored physically on the device, it will only work if there is an active connection to the Internet via wi-fi or mobile data network. So, you can calculate a route from a wi-fi cafe to a friend's home and use the GPS in the car, but if you deviate from your route, the device will not recalculate. The data it downloaded to get you from point A to point B is downloaded per use. We recommend you review the following troubleshooting guide for additional info.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=388857&modelname=GT-P3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
answer 2
Thank you for contacting Samsung.

We are a U.S. based support team, therefore we can only actively support Samsung products purchased in the U.S. We recommend you contact Samsung Germany for further support with your product.

http://www.samsung.com/de/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Will the Galaxy Note II be available on Verizon?

asked 1 year, 6 months ago
GAB8067
Tampa, FL
on GT-P3113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Correction: October 24th is a Wednesday. Some additional digging indicates that Verizon, AT&T, Sprint, T-Mobile and U.S. Cellular are expected to have the device by mid-November 2012.

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

There is a special introductory event planned for Thursday, October 24th, but we cannot confirm whether Verizon will offer the product. We recommend you visit you contact Verizon or connect with us via our social networking channels for future product announcements.

https://www.facebook.com/SamsungUSA

https://twitter.com/Samsungtweets

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is there an address book in my email app?

I would like to edit or add an address. This is email not gmail.

John
asked 1 year, 4 months ago
edge53
CA
on GT-P3113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
For further clarification, there is a Contacts app that will allow you to import contacts from Google, Skype and Microsoft Exchange accounts.

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

All contacts must be edited from Gmail.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Kies Air for Samsung Galaxy Tab 2.0 7" - why isn't it supported?

And when will it be, if ever?
asked 1 year, 4 months ago
ehagberg123
New Jersey, USA
on GT-P3113
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If it's supported, then Samsung should remove the FAQ entries that say it's not supported, like this one: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=415736&modelname=GT-P3113&modelcode=GT-P3113TSYXAR&session_id=&from_osc=
answered 1 year, 4 months ago
ehagberg123
New Jersey, USA
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung. It is supported, and you can download it here: https://play.google.com/store/apps/details?id=com.samsung.swift.app.kiesair

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

I just bought a samsung galaxy tablet 2, 7inch, and there is no screen shot button on the bottom of the screen. Why is this?

asked 1 year, 3 months ago
technerd101
on GT-P3113
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Simple answer, now you must press power and volume down button AT THE SAME TIME for about a second or two. Jellybean update.
answered 1 year, 3 months ago
Bryon701
North Dakota, USA
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review pages 24-37 of the user manual about the Extended Home Screen features. On page 26, there is an overview of the Screen Capture feature.

http://downloadcenter.samsung.com/content/UM/201210/20121003035015166/GT-P3113_English_User_Manual_LH2_F1.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Charging while turned on

I have two Galaxy tab 2 7.0's with the same problem. It seems that a few months back they both became unable to charge while turned on. I used to be able to plug the tabs in when the power got low, but now they both continue to discharge.
asked 1 year, 3 months ago
Gernok
Atlanta, GA, USA
on GT-P3113
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
I also have a Galaxy tab 2 7.0 and recently I can not use it while is charging and it has a red X in the charging icon. I thought it was the charger or the cable and I bough them but still have the same situation
answered 11 months ago
azam
Miami, FL, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406931&modelname=GT-P3113
Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-13points
0out of 13found this answer helpful.
Question

why cant I put apps on sd card. What is sd card for?

asked 1 year, 11 months ago
Scutch343
Brooklyn, NY, USA
on GT-P3113
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The SD card can be used to store media like videos, music and photos. Apps are programmed to work strictly with the Android OS.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000408&prd_mdl_cd=GT-P3113TSYXAR&prd_mdl_name=GT-P3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-25points
1out of 27found this answer helpful.
Question

All share connect

How can I connect my wifi galaxy tab2 (7) with my samsung led tv 40C5000 by allshare. I have tried and I could not. ¿ Is it posible ?
Thanks
asked 1 year, 11 months ago
chamirman
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time it is not possible to do this with AllShare in the U.S., although after conferring with our resident tab expert, he said you can download a 3rd party DLNA app to do this.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Galaxy Tab 2 7.0 - How I can change the country in Samsung App?

I received an error message 'This account cannot be used in this country. Try with a different Samsung account, or sign up(3013)' when I download the book.
How can I change the county in Samsung App set up?
My account is set up with USA, but probably I set up different country in Samsung App by mistake.

Thanks
asked 1 year, 11 months ago
Hyang
USA
on GT-P3113
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. We have conferred with our resident tablet expert and he says you will need to visit play.android.com to change your country setting.

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000408&prd_mdl_cd=GT-P3113TSYXAR&prd_mdl_name=GT-P3113

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Where is the swype keyboard?

asked 1 year, 11 months ago
swype
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The Swype keyboard is not offered in Ice Cream Sandwich, the version of the operating system installed on this tablet.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/GT-P3113TSYXAR

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

does this need a screen saver or does it have gorilla glass?

asked 1 year, 11 months ago
n9dgr
kokomo, In.
on GT-P3113
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The purchase of a third-party screen protector is your decision to make. We have reviewed the specs of this device and can neither confirm or deny the inclusion of Gorilla Glass based on the information provided. We do recommend you register your device via the link below. Doing this will extend your product warranty an additional 3 months beyond the 12-month parts/labor warranty at no additional charge.

http://www.samsung.com/us/support/account/regist

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000408&prd_mdl_cd=GT-P3113TSYXAR&prd_mdl_name=GT-P3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-18points
0out of 18found this answer helpful.
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