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GT-P3113

Customer Questions & Answers for
GT-P3113

Customer Questions & Answers:
469 Questions
 | 
503 Answers

Questions & Answers for samsung GT-P3113

Question

how do I purchase and watch a movie with my galaxy tab 2 7.0?

asked 1 year, 7 months ago
Nickname99
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Go to the Google Play app. and you can do so there. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I transfer music and movies from my PC to galaxy tab 2

I have digitized many of my cd's and dvd's go digital format and would like to selectively move transfer to my new tab. do i use the usb cable to do that?
asked 1 year, 8 months ago
rhinoman
Arizona, USA
on GT-P3113
-3points
0out of 3found this question helpful.
3 answers
Answers
answer 1
I just plug the usb cable into my computer and drag and drop my music, photos, movies, and videos to the external sd card. I tried using kies and found it easier to just drag and drop.
answered 1 year, 7 months ago
DreadfulGorgon
+1point
2out of 3found this answer helpful.
answer 2
You can also use an app to do it wirelessly. I am using wifi file transfer pro from the Play Store. You can get others that do the same. I found this one to be the best. it allows you to see your external sd card. I never had any luck with USB or Kies. I am on a Mac though.
answered 1 year, 8 months ago
reyrios
Houston, TX
0points
1out of 2found this answer helpful.
answer 3
Thank you for contacting Samsung. Yes, you could use a USB cable. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-3points
2out of 7found this answer helpful.
Question

Android Update

When will there be an update for the Samsung Galaxy Tab 2 tablet to Android OS 4.1 (Jelly Bean), from the current 4.0.4 (Ice Cream Sandwich)?
asked 1 year, 7 months ago
BiggOnion
on GT-P3113
-5points
2out of 9found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-18points
0out of 18found this answer helpful.
Question

Can you use this internationally if location has wi-fi?

I am going to Aruba and the hotel has Wi-fi. Will I be able to use this without any problems?
asked 1 year, 7 months ago
KrisKris
Massachusetts, USA
on GT-P3113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Yes, you should be able to without problem. Hope you enjoy your stay there. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

why won't my sd card stay mounted.

when i insert card and close door the tablet does not recognize it untill i hold or push on the door hard. once i let go, tab says sd card unmounted.
asked 1 year, 7 months ago
retireeatlarge
michigan
on GT-P3113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

can i install Adobe Digital Editions? Or equivalant?

I want to download books from my local library and am unable to download using Overdrive Media. The library site says that I can download in epub format but I cannot download Adobe. Any suggestions.
asked 1 year, 7 months ago
pucker
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on this list, Adobe Digital Editions cannot be installed on Samsung tablets.

http://blogs.adobe.com/digitalpublishing/supported-devices

As for recommended apps, we cannot recommend anything specific, but do recommend you review the following search results.

https://play.google.com/store/search?q=adobe+digital+editions

https://play.google.com/store/search?q=epub

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Jelly Bean

I see you are putting Jelly Bean on the new Samsung tablets.
When will I have the opportunity and ability to download and install the new Jelly Bean Android OS on my device?
asked 1 year, 7 months ago
DutchO
Levittown, NY
on GT-P3113
-1point
1out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-19points
0out of 19found this answer helpful.
Question

Media hub vouchers

I don't want my children using a credit card to purchase movies or music, where do I get vouchers?
asked 1 year, 7 months ago
Anonymous
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you either remove your stored credit card information or consider setting up a parental control app.

https://play.google.com/store/search?q=parental+control

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why would I be unable to connect at College Wifi?

My college has wifi which my lap top picks up just fine. But my Samsung Galaxy Tab 2 7.0 Wifi Only tab doesn't? Any ideas why or if they're a fix for it?

Thanks!
asked 1 year, 7 months ago
henrywalk
on GT-P3113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This depends a lot on the requirements for your college's network. If you can get some details from your IT department to setup, you could contact us at qasupport@sea.samsung.com and let us know what the network requirements are. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

Since Adobe Flash is no longer available in Google Play, can this app be shared from another tablet?

Recently purchased the Galaxy Tab 2 7.0 and found out after the fact that Adobe Flash is no longer available to download through Google Play (even though the Samsung website still avertises it as having Adobe Flash). Is it possible to share Flash Player from someone else or to get it in some way...or is there an alternative to something requiring Adobe Flash Player? It is my understanding that Flash Player will work on Ice Cream Sandwich 4.XX, but it's just not available from Google Play. Help!
asked 1 year, 7 months ago
jttab
Mobile, AL, USA
on GT-P3113
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Try the Adobe Flash site.
answered 1 year, 7 months ago
brandor7
boise, id
-6points
1out of 8found this answer helpful.
answer 2
Thank you for contacting Samsung. We do apologize for the inconvenience, but Android doesn't allow applications to be transferred from one device to another. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-7points
1out of 9found this answer helpful.
Question

How do I set up a credit card to purchase apps?

The only apps that show are free. I'd like to be able to see and purchase paid applications, but the only ones that are available to me are all free. How to I access a complete list of free and paid applications?
asked 1 year, 7 months ago
shgeff
Virginia, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to the following websites:

https://play.google.com/store

http://www.samsungapps.com/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

where is the samsung apps on my KIES for windows.

asked 1 year, 7 months ago
imdabear
Philadelphia, PA, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You cannot see the backup of individual applications; you can backup the data for your device altogether, however. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

How do I sync S Calendar? How do I put app wallpaper on the lock screen?

I have a GT2 7.0 and a GT2 10.1. My work calendar is the same on both--it syncs from my email. But my personal entries are not on both. How do I make them identical copies of each other?

And then, how do I place a chosen wallpaper from an app on the locked screen? I can't find anywhere to choose something like "Send it to the lock screen!"

Thanks!
asked 1 year, 7 months ago
teachr
Missouri
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Allow me to address each one separately. For the first, for the calendars to sync, you'll need to use Google calendar as the sync service; if you're using the local calendar, it cannot sync. For the second, follow this path: settings > Wallpaper > Lock screen. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does the camera fail, especially outdoors?

When I try to use my camera outdoors, all I get for an image is a gray box. Sometimes, I immediately take it inside, and it works just fine. Then, back outdoors, it doesn't capture the image. Only works about 10% of the time. Also, it often freezes up and I have to restart several times.
asked 1 year, 7 months ago
kathipixie
on GT-P3113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you try downloading a third-party camera app. Once installed, please test it outside if it has the same issues that the default camera app has and email your results to qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Renaming Icons

Hi, I have a Galaxy Tab 2 7 inch tablet.

I have created shortcuts to favorite websites by clicking "Add shortcut to home" under the drop down in the upper right corner of the screen.

I would like to rename these shortcuts. How do I do that?

Thanks, Dean
asked 1 year, 7 months ago
PrvtPilot
California, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

You should have the ability to rename these favorites/bookmarks within the bookmarks area of the tablet browser. Open your browser, click on Bookmarks icon (the icon looks like a flag with pointed tails) and once the Bookmarks section is open, click on the pencil icon to Edit and then select the bookmark in question and you'll have the ability to rename them.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

How to route a hyperlink from a doc file in polaris to file in onboard sd storage

I'd like to write a hyperlink into a doc file on my tab 2, that would link to another doc or txt file stored onboard in the extSdCard. Would that work? If so, what is the route to write for the url? I've not been successful with \root\extsdcard\[filename].txt and \extsdcard\[filename].txt
asked 1 year, 7 months ago
Polarishyperlinker
Lexington, KY, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

You will need to contact Polaris for further support on the use of their product.

http://www.polarisoffice.com/en/support/support.asp

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How do get my contacts app to work?

My contacts app (that came with the tablet) is not functioning. When I tap on contacts, there is a pause and then a screen states, contacts is not responding and if I would like to close it.
asked 1 year, 7 months ago
infinity1097
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=407004&modelname=GT-P3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Registerin Devices

I would like to register my GT-P3113 with my Samsung LED 8000 TV, can you send steps on how to do this.
asked 1 year, 7 months ago
Brunnie
Houston, Texas
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

To register your Samsung products, please refer to the following link:

http://www.samsung.com/us/support/account/regist

Thank you for being a Samsung customer!
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can I use this tablet to video chat? If so where do I acquire the app?

asked 1 year, 7 months ago
Danastev
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Yes, you can go to the the Google Play store and find the appropriate app: https://play.google.com/store/apps

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

how do i establish an app account for my new 8000 tv and galaxy tablet??

asked 1 year, 7 months ago
jbergnes
florida
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

In order to establish an app account to use with your TV, you would need to review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408104

In order to download apps for your tablet, we recommend you follow the instructions in this support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=388725

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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