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Customer Questions & Answers for
GT-P3113

Customer Questions & Answers:
475 Questions
 | 
512 Answers

Questions & Answers for samsung GT-P3113

Question

samsung apps telling me wrong password?

Have tried samsung and google passwords. both are denied.
asked 2 years, 1 month ago
Anonymous
on GT-P3113
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We recommend you reset your password then. Here's an article that may assist you in finding a way to reset it: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=388725&modelname=GT-P3113

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Kies for OS 10.8

According to my web research, Kies will not install on OS 10.8. I did manage to get Kies Air operable (mini mac is connected via wifi). Everytime I try to open the Kies package with the "installer" I get the following message: Installation cannot proceed, as not all requirements were met.". Is there an advantage to the Kies vs Kies Air? If not, I am satisfied with status quo.
asked 2 years, 1 month ago
grandpabiker
San Diego, CA, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Kies Air will likely do everything you would need. Unfortunately, Kies isn't quite compatible yet with Mac OS 10.8. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I use flash

How do I install an Adobe Flash Player?
asked 2 years, 1 month ago
antelope
Snohomish
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Adobe has discontinued support for Flash on Android. Please consult this article for details: http://blogs.adobe.com/flashplayer/2012/06/flash-player-and-android-update.html

We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Facebook

Since I bought the Tablet in June, Facebook display fit perfectly on my screen. Now in the past week it has become so large I can't view it all. You cannot make it smaller like other sites.
Any suggestions ?

Thanks,
Michele
asked 2 years, 1 month ago
michelep
PA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. unfortunately, this is an issue that Samsung cannot really support as you're likely experiencing some problem caused by Facebook changing their website. Try the Facebook Android app instead: https://play.google.com/store/apps/details?id=com.facebook.katana

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

When will an upgrade to Jelly Bean be recieved for the Galay tab 2.7.0

asked 2 years, 1 month ago
Tonydata
Santa Ana, CA
on GT-P3113
-2points
3out of 8found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-18points
0out of 18found this answer helpful.
Question

Why I only have 4.48 GB of memory when the bos says I have 8 GB?

asked 2 years, 1 month ago
mgllstr
USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. A great portion of the system's storage is occupied the Android OS. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-4points
0out of 4found this answer helpful.
Question

Charging

I am unable yo charge my tablet unless it is turned off. When I first got it- I could use my tablet when the battery got low if I plugged it into the wall. I have only had it a couple of months and I am no longer able to do this. My battery also seem to drain very rapidly
asked 2 years, 1 month ago
Marley333
Arizona
on GT-P3113
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

can i attach a flash drive to my galaxy tab and down load data?

asked 2 years, 1 month ago
BeachBill
NJ
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, that's not a feature available at this time. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

how do I purchase and watch a movie with my galaxy tab 2 7.0?

asked 2 years, 1 month ago
Nickname99
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Go to the Google Play app. and you can do so there. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I transfer music and movies from my PC to galaxy tab 2

I have digitized many of my cd's and dvd's go digital format and would like to selectively move transfer to my new tab. do i use the usb cable to do that?
asked 2 years, 2 months ago
rhinoman
Arizona, USA
on GT-P3113
-3points
0out of 3found this question helpful.
3 answers
Answers
answer 1
I just plug the usb cable into my computer and drag and drop my music, photos, movies, and videos to the external sd card. I tried using kies and found it easier to just drag and drop.
answered 2 years, 1 month ago
DreadfulGorgon
+1point
2out of 3found this answer helpful.
answer 2
You can also use an app to do it wirelessly. I am using wifi file transfer pro from the Play Store. You can get others that do the same. I found this one to be the best. it allows you to see your external sd card. I never had any luck with USB or Kies. I am on a Mac though.
answered 2 years, 2 months ago
reyrios
Houston, TX
0points
1out of 2found this answer helpful.
answer 3
Thank you for contacting Samsung. Yes, you could use a USB cable. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-3points
2out of 7found this answer helpful.
Question

Android Update

When will there be an update for the Samsung Galaxy Tab 2 tablet to Android OS 4.1 (Jelly Bean), from the current 4.0.4 (Ice Cream Sandwich)?
asked 2 years, 1 month ago
BiggOnion
on GT-P3113
-5points
2out of 9found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-18points
0out of 18found this answer helpful.
Question

Can you use this internationally if location has wi-fi?

I am going to Aruba and the hotel has Wi-fi. Will I be able to use this without any problems?
asked 2 years, 1 month ago
KrisKris
Massachusetts, USA
on GT-P3113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Yes, you should be able to without problem. Hope you enjoy your stay there. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

why won't my sd card stay mounted.

when i insert card and close door the tablet does not recognize it untill i hold or push on the door hard. once i let go, tab says sd card unmounted.
asked 2 years, 1 month ago
retireeatlarge
michigan
on GT-P3113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

can i install Adobe Digital Editions? Or equivalant?

I want to download books from my local library and am unable to download using Overdrive Media. The library site says that I can download in epub format but I cannot download Adobe. Any suggestions.
asked 2 years, 1 month ago
pucker
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on this list, Adobe Digital Editions cannot be installed on Samsung tablets.

http://blogs.adobe.com/digitalpublishing/supported-devices

As for recommended apps, we cannot recommend anything specific, but do recommend you review the following search results.

https://play.google.com/store/search?q=adobe+digital+editions

https://play.google.com/store/search?q=epub

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Jelly Bean

I see you are putting Jelly Bean on the new Samsung tablets.
When will I have the opportunity and ability to download and install the new Jelly Bean Android OS on my device?
asked 2 years, 1 month ago
DutchO
Levittown, NY
on GT-P3113
-1point
1out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-19points
0out of 19found this answer helpful.
Question

Media hub vouchers

I don't want my children using a credit card to purchase movies or music, where do I get vouchers?
asked 2 years, 1 month ago
Anonymous
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you either remove your stored credit card information or consider setting up a parental control app.

https://play.google.com/store/search?q=parental+control

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why would I be unable to connect at College Wifi?

My college has wifi which my lap top picks up just fine. But my Samsung Galaxy Tab 2 7.0 Wifi Only tab doesn't? Any ideas why or if they're a fix for it?

Thanks!
asked 2 years, 1 month ago
henrywalk
on GT-P3113
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This depends a lot on the requirements for your college's network. If you can get some details from your IT department to setup, you could contact us at qasupport@sea.samsung.com and let us know what the network requirements are. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

Since Adobe Flash is no longer available in Google Play, can this app be shared from another tablet?

Recently purchased the Galaxy Tab 2 7.0 and found out after the fact that Adobe Flash is no longer available to download through Google Play (even though the Samsung website still avertises it as having Adobe Flash). Is it possible to share Flash Player from someone else or to get it in some way...or is there an alternative to something requiring Adobe Flash Player? It is my understanding that Flash Player will work on Ice Cream Sandwich 4.XX, but it's just not available from Google Play. Help!
asked 2 years, 1 month ago
jttab
Mobile, AL, USA
on GT-P3113
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Try the Adobe Flash site.
answered 2 years, 1 month ago
brandor7
boise, id
-6points
1out of 8found this answer helpful.
answer 2
Thank you for contacting Samsung. We do apologize for the inconvenience, but Android doesn't allow applications to be transferred from one device to another. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-7points
1out of 9found this answer helpful.
Question

How do I set up a credit card to purchase apps?

The only apps that show are free. I'd like to be able to see and purchase paid applications, but the only ones that are available to me are all free. How to I access a complete list of free and paid applications?
asked 2 years, 1 month ago
shgeff
Virginia, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to the following websites:

https://play.google.com/store

http://www.samsungapps.com/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

where is the samsung apps on my KIES for windows.

asked 2 years, 1 month ago
imdabear
Philadelphia, PA, USA
on GT-P3113
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You cannot see the backup of individual applications; you can backup the data for your device altogether, however. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
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