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GT-N8013

Customer Questions & Answers for
GT-N8013

Customer Questions & Answers:
500 Questions
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624 Answers

Questions & Answers for samsung GT-N8013

Question

when will the keyboard go on sell

asked 1 year, 3 months ago
Shakeela
Chicago
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of products or their accessories. We recommend you connect with us via our social media channels for future product & software announcements.

https://www.facebook.com/SamsungUSA

https://twitter.com/Samsungtweets

Thank you for being a Samsung customer!
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Problems with e-mail and password on Galaxy note 10.1

In going through the setup process on jy new Galaxy Note 10.1, it will not accept the e-mail and password that I used to login here. I was able to register the product here already. what do I need to do?
asked 1 year, 3 months ago
RVASamsungmc
United States
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=412349&modelname=GT-N8013

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What is the max card to add: 16 or 32 GB?

asked 1 year, 3 months ago
Mach1too
Florida, USA
on GT-N8013
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The maximum amount of memory that the Android OS will recognize is 32GB.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When is the jelly Bean update to be released?

asked 1 year, 3 months ago
Anonymous
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Android 4.2 Jelly Bean

When will the 4.2 (jelly bean) version of android be released for the samsung galaxy note 10.1?
asked 1 year, 3 months ago
thompsondc
Boston, MA, USA
on GT-N8013
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-10points
0out of 10found this answer helpful.
Question

Can you play DVD's via a USB DVD player on the Note 10.1?

asked 1 year, 3 months ago
DS407
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. The Galaxy Note 10.1 does not work with high powered USB devices.

Thank you for being a Samsung customer!

The Samsung Online Support Team
Standard with Follow Up
answered 1 year, 3 months ago
SamsungTech13
-1point
0out of 1found this answer helpful.
Question

How can i sync my cell phone chats on ChatOn App with the tab?

I can't login with my samsung's account in the tab...
asked 1 year, 3 months ago
Garabato81
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please use the Kie Air App from the Play Store
Video(s)
(click to see the video)
answered 1 year, 3 months ago
KeikiJP
Japan
0points
0out of 0found this answer helpful.
Question

note 10.1 with 3g/4g

Where can I buy the galaxy note 10.1 with 3g/4g support in the USA?
asked 1 year, 3 months ago
senn
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
VERIZON WIRELESS...
GOOD LUCK
answered 1 year, 3 months ago
wbcmmc615
0points
0out of 0found this answer helpful.
Question

REFURBISHED UNIT

CAN I STILL REGISTER MY GALAXY NOTE 10.1 EVEN IF I PURCHASED A REFURBISHED UNIT?
asked 1 year, 3 months ago
Lyric606
Bluegrass State
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please , contact customer support for more details but for the answer will be Yes if the product wasn't Register then yes but if it's a refurbished unit that was used and register, then no Warranty will not be the same for the product if it was new
answered 1 year, 3 months ago
KeikiJP
Japan
0points
0out of 0found this answer helpful.
Question

When is Jelly Bean update coming for Galaxy Note 10.1?

asked 1 year, 3 months ago
Anonymous
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=418734&modelname=GT-N8013

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I have a new flip cover for my new Samsung Galaxy Note 2 and can't get the back cover off now!

So how do I get the # you need to finish registering my phone?
asked 1 year, 3 months ago
mdnitesun
Pittsburg, CA, USA
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You have to use the IMEI number on your phone in order to register the flip cover case. It's a strange way but its the only way to register the accessory. Hope this helps.

Basically use the product number of the case and when it asks for an IMEI number use the one on your Galaxy Note II.
answered 1 year, 3 months ago
Rayverse
0points
0out of 0found this answer helpful.
Question

I cannot acess the internet, even though my tablet is sitting next to my wireless laptop.

My router is about 50 feet away.
asked 1 year, 3 months ago
VACHSS
MS
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try to reset the router and then turn on the wifi on the Galaxy Note 10.1 to find the router. Put in the password if you have one and it should reconnect again. If not then the device has an internal issue.
answered 1 year, 3 months ago
Rayverse
0points
0out of 0found this answer helpful.
Question

Will a Galaxy Tab 2 case fit on this?

Or are the dimensions completely different due to the s-pen?
asked 1 year, 3 months ago
Rayverse
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The dimensions of the GT-P3113 are 4.8" x 7.6" x .41", while the dimensions of the GT-N8013 are 7.1" x 10.3" x 0.35", therefore the case for the older tablet will probably not fit the case for the newer tablet.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When opening KIES I receive a message ...Ordinal 7426

When opening KIES I receive a message ...Ordinal 7426 could not be found in the dynamic link library mfc90u.dll.
asked 1 year, 2 months ago
Sanduce
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you close Kies and download and install the following software from Microsoft as it will fix the issue.

http://www.microsoft.com/en-us/download/confirmation.aspx?id=5582

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

TRASH

Hi all,
stupid question i know, but how does one delte all trash at one time on the galaxy note 10.1 fantastic tablet. Still learning about.

Is their a delte all trash button or app i am not seeing. Or something in setting. Appreciate any help.

Also i am having a wee bit of trouble keeping swype on my keyboard, why is that!

Thanks
asked 1 year, 3 months ago
deals4me
Riverside Ca
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Mini Apps Tray & Pasting Screenshots onto Gmail

Will there be an option to add our own apps to the mini apps tray or the option to choose any app on our tablets? There are some apps that would be great to add to the mini apps tray. PLEASE, PLEASE, PLEASE CONSIDER ADDING THIS FUNCTION. Hackers have already discovered how to add it on other ROM's. It would be great to have it built-in to the system on another update. Shouldn't those of us who stand by your products without trying to root or hack your tablets have the same options as those who do? I am not interested in rooting my tablet. That's about the only thing I can think of that this tablet lacks and it's such a minor fix, but one function that all of us who own this tablet would love to have. I love the Galaxy Note 10.1

Also, I'm not sure if it's just me, but I haven't been able to paste any pics that I cut out of a screenshot onto my Gmail. Is that not an option or am I doing something wrong?

***NOTE***
By the way, there is a glitch with the "Model #" line when trying to send an email from the other link on your website. It won't allow you to enter the model # on the space to send an email to you so after we enter our issue, we can never send it out because of that one problem. Please fix this issue on you website quetionnaire.
asked 1 year, 2 months ago
Jezusfreak
Bronx, New York
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We thank you for your feedback. We will be sure to pass this information along to the appropriate staff for review.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Updated galaxy note this morning, now it plays a tutorial every time the screen locks

The tutorial is about the note feature. How do I stop this!! Had to completely turn off tablet until this is fixed.
asked 1 year, 2 months ago
taylormom
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you check to see if there is an option that will allow you to disable in the area where the tutorial appears. Otherwise, our tablet specialist thinks your tablet may be in a demo mode and recommends you perform a factory data reset.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=412368&modelname=GT-N8013

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

sign into samsung account

My samsung account won't let me sign in. It keeps taking me back to the sign in page or goes to a black page and tells me that samsung page has stopped working. Also have the S3 and it has not synced since Dec 19th b/c it is not working properly either. THe password is correct b/c it let me sign into my account in my laptop
asked 1 year, 2 months ago
dursty
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=412349&modelname=GT-N8013

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is Readers Hub no longer available?

I downloaded it a while ago and when I updated to 4.1.2, it was no longer there. I go to the Samsung Apps store to re-download it and I can no longer find it. I still have it on my SIII, but can't find it for the GNote 10.1.
asked 1 year, 2 months ago
ShakC
Dover, DE, USA
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can I use my phone's hotspot to connect to my tablet?

asked 1 year, 2 months ago
spiceboi
Texas, USA
on GT-N8013
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
okay one you have to have the service with your phone provider if not you must get it its only 10 $ more on your bill depending on you provider now go to settings and select wifi and it should give you the option to turn it on once its on it should say active on you laptop search for the name of you phone company and the password should be your number if not your provider have to give it to you
answered 1 year, 2 months ago
toya23
new jersey
0points
0out of 0found this answer helpful.
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