Customer questions and answers for samsung GT-N8013
Question
virtual keyboard covers the chat lines on google talk
When i'm on google talk, the chat line where you enter the text is covered by the virtual keyboard. And when i hit the send button the text i entered is mot displayed. I can see the text i entered in the conversation history when i use google talk on my PC. It doesnt seem like i can use google talk with this tablet.
Attached is the screenshot of the keyboard overlap. And no it doesn't scroll.
Tags: features
asked 9 months ago
Username
galaxynoobie
Alexandria, VA, USA
on GT-N8013
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and attach the image as it wasn't attached here. Thank you for being a Samsung customer!
When will there be a jelly bean update for the GT-n8013
wondering
Tags: Setup & Connections, Power & Boot, miscellaneous, product specs
asked 5 months, 4 weeks ago
Username
ibilln
ca
on GT-N8013
+5points
5out of5found this question helpful.
10 answers
Answers
answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on unreleased products. Thank you for being a Samsung customer!
Still some 6 weeks after Germany gets the update, I don't know if any other country has been updated with Jelly Bean. I would understand if my tablet had AT&T or Verizon Bloatware, but this is a stock device. Samsung, we really expect to see the JB update in the US now. I didn't think that I would start 2013 using ICS but now we are two weeks into 2013.
answered 4 months, 1 week ago
Username
kerrins
SF Bay Area
0points
0out of0found this answer helpful.
answer 4
My note 10.1 updated to 4.1.2 last night which includes all the latest jelly bean updates and premium suite. Thanks Samsung I had been waiting, maybe not so patiently, for this!
answered 4 months ago
Username
kenp004
Utah, USA
0points
0out of0found this answer helpful.
answer 5
since writing above comment I have stumbled on these. http://www.samsung.com/us/article/all-about-android-4-1-jelly-bean and http://www.youtube.com/watch?v=TJhKAC2PJEE for info on what the update does it is from germany but seems to work for USA. I was wrong, popup note is not gone. Just need to get to it by Spen. Lock screen apps are there somewhere seems like if you lock it the option is in a different place than when not locked.
On a daily basis I myself have looked for the jb update it is being released in the US for the Verizon model tablets my understanding is overseas is first than US BUT the roll out is not date specific not even from Samsung jb is not that great if you want my 2 cents but knowing there are a few S pen app updates that will be nice I use my 10.1 more so for work related things but if you own the Galaxy note 10.1 tablet you are already a step ahead of others
On January 16 2013 I downloaded JELLY BEAN using samsung kies I had to download kies to my laptop google samsung kies than hooked my 10.1 to my laptop using my charging cable than used kies on laptop searching firmware update I now have JB 4.1.2 there is your answer
DONT GET IT. It takes away Stuff like the popup Snote, the shortcuts to apps on the lock screen,You have to download language. Download nook app. I haven't played w/ the multi screen changes much but already had to restart because it locked up. The options for the thing at the bottom changed. You can't change back I asked. VERY ANNOYING
answered 4 months ago
Username
whatshouldIusefornickname
Idaho, USA
0points
0out of0found this answer helpful.
Question
where is the HEX/IMEI10.1 on my Galaxy Note
Can't register the tablet.
Tags: miscellaneous
asked 8 months ago
Username
ilsherry
il
on GT-N8013
+1point
1out of1found this question helpful.
7 answers
Answers
answer 1
Thank you for contacting Samsung.
Try looking on the product box. The HEX/IMEI is often printed on a sticker that is affixed to the box.
It's written on the back of the device at the bottom (it's the only set of writing there). It's really teeny tiny and you may want a magnifying glass (as I did) to see it.
answered 8 months ago
Username
sganpat
Trinidad and Tobago
+1point
2out of3found this answer helpful.
answer 3
Go to settings> About > phone signal and othere...there your find the serial number.
You need to use the serial number, found on the back. When entering it for registration, you need to put a space before the number to have it accepted.
answered 5 months, 2 weeks ago
Username
vhansen
0points
1out of2found this answer helpful.
answer 5
Its listed on the box as serial no.
answered 2 months, 1 week ago
Username
12Nan
0points
0out of0found this answer helpful.
answer 6
look on the back of your actual pad.
the S/N is what you need to input in the HEX/IMEI10.1
Your device supports removable microSDTM or microSDHCTM memory cards with maximum capacities of 64 GB (depending on the memory card manufacturer and type).
answered 7 months ago
Username
Trying2Help
Austin, TX, USA
+3points
3out of3found this answer helpful.
answer 4
according to the ,manual to this product located under downloads you can use up to 64gb sdhc cards, so who is wrong Samsung staff or the book which again would make it Samsung staff?
answered 4 months, 1 week ago
Username
Calabrese
Brooklyn, NY, USA
+1point
1out of1found this answer helpful.
answer 5
Thank you for contacting Samsung. You'll note in the product description it was 32 GB maximum: http://www.samsung.com/us/mobile/galaxy-tab/GT-N8013ZWYXAR-specs
Does the keyboard 'Galaxy Tab™ 10.1 Keyboard Dock' would also work in the product mentioned above, #Galaxy Note 10.1#
Tags: miscellaneous
asked 6 months ago
Username
jpouchon
Alpharetta, GA, USA
on GT-N8013
0points
0out of0found this question helpful.
5 answers
Answers
answer 1
Not only is the note 10.1 to wide for the keyboard dock, but also if you cut off the sides of the black insert the note 10.1 is also thicker and will not slid all the way down and actually connect
I use to have the same question, the answer is "NO" . The Galaxy Note 10.1 is sightly bigger than their cousins. In other words when you try to inserted on the Samsung Galaxy Tab Keyboard won't let you, is too tight.
compatible accessory can be found on "ACCESSORIES" section right next to REVIEWS section, that's how i got mine
answered 3 months, 3 weeks ago
Username
remrem
Pennsylvania, USA
0points
0out of0found this answer helpful.
answer 5
Unfortunately it will not work. Samsung makes 'universal' docks and keyboards so all Tablets or phones can operate at their full potential. So if you buy a universal keyboard both Galaxy Tab 10.1 and Galaxy Note 10.1 will function with it.
On what date will Android Jelly Bean be available to update my Galaxy Note 10.1?
Tags: maintenance
asked 7 months ago
Username
LarryO55
Cypress, Tx
on GT-N8013
-1point
0out of1found this question helpful.
5 answers
Answers
answer 1
There is no exact date yet given as of yet. There have been several leaks of Jelly Bean firmware images for other countries the most well known one being from India. Given these leaks one assumes that the full release will be soon.
Yesterday, 11/09/12, there was some news out of Germany showing that the Jelly Bean version of the firmware was being rolled out there. Still no speculation on when it will make it here. However, seeing as the official version is rolling out in Europe, it should not be long.
answered 6 months ago
Username
maintb
-1point
1out of3found this answer helpful.
answer 3
There has not been an official date release but Download the APP called Drippler and it will inform you on news about the upcoming events and dates on Samsun g hardware and software .
Please be sure to download the App for your tablet or device. For Note 10.1 users it will say Drippler for Note 10.1 tablets
Looks like the US is starting to roll out 15-Jan-2013. This morning when I woke up, there was a notification that I have a firmware update available. It went through a long boot cycle and when I checked I was now sitting on Version 4.1.2 . Google Now is supported, I can open multiple windows, I can resize split screen applications. This is cool.
answered 4 months, 1 week ago
Username
kerrins
SF Bay Area
+1point
1out of1found this answer helpful.
answer 5
It is currently available now using Samsung Kies Jelly Bean 4.1.2 Hope this helps I got mine 1\17\2013》I love it...
connect the samsung galaxy note 10.1 to a vga projector which does not have hdmi connection
I am trying to use this item to do a presentation. I tried to connect it to a vga projector using a hdmi to vga converter that I bought from amazon. It seems it does not work. I already have your HDMI-TV adaptor.
Do you know how can I connect my galaxy note 10.1 to a vga projector to use for presentation?
Tags: Setup & Connections, applications
asked 7 months ago
Username
mgun
Durham, NC, USA
on GT-N8013
+1point
1out of1found this question helpful.
4 answers
Answers
answer 1
If the projector is network enabled you can use allshare to share the screen over wifi.
I was successful to hook up the Samsung Note 10.1 to a projector system at the university that had a VGA cable for Laptops. I used first a VGA (F) to HDMI (M) adapter and then the SAMSUNG HDMI (F) adapter. Important is the you plug the SAMSUNG charger cable at the HDMI (F) adapter. It will not work without extra power. So far it worked great I can do essentially everything ....
answered 1 month, 2 weeks ago
Username
Martin523
Atlanta
0points
0out of0found this answer helpful.
Question
there is a small ring and what looks like extra pen tips but I cannot find what it is this is for a Galaxy Note 10.1
Tags: Setup & Connections, product specs
asked 9 months ago
Username
Dutch65
Central, IL, USA
on GT-N8013
0points
1out of2found this question helpful.
3 answers
Answers
answer 1
to pull out the tip of pen
answered 8 months ago
Username
need5G
+3points
3out of3found this answer helpful.
answer 2
Thank you for contacting Samsung.
As the other customer indicated, these rings are to pull out the tip of the S Pen so the nib can be replaced when worn down.
When I open the Internet Explorer on Samsung Galaxy Note 10.1 it comes up in the dafault page but I couldn´t close the browser I have to use the task manager to kill the process.
Tags: applications
Image(s)
Close
asked 7 months ago
Username
Misanchez
New Jersey, USA
on GT-N8013
+1point
1out of1found this question helpful.
3 answers
Answers
answer 1
Thank you for contacting Samsung. This is normal operating for this app unless it's freezing and not allow you to navigate around. To leave an app, please use the back or home button. Thank you for being a Samsung customer!
Android Apps are not all designed to be closed when you are done using them. You can move on to another app by pressing the home key and then selecting another application to launch. Android will automatically close apps in the background if they go unused for a while or if the resources are needed by other apps.
You can hit the multi screen button and open something else next to internet and then hit the X to close internet.
answered 4 months, 2 weeks ago
Username
whatshouldIusefornickname
+2points
2out of2found this answer helpful.
Question
Where do I find my txt messages on the Galaxy?
Tags: Setup & Connections
asked 6 months ago
Username
shieldofgrace
on GT-N8013
-1point
0out of1found this question helpful.
3 answers
Answers
answer 1
Thank you for contacting Samsung. As this is a Wi-Fi tablet, it cannot receive text messages as it doesn't have the capability of sending texts out across a cellular network. However, there are third-party solutions to allow you to still send and receive text messages, and these can be found on the Google Play store: https://play.google.com/store/apps
Are you asking about SMS messages or IM type messages? SMS is only directly available on phones because it is a phone service and this is a tablet. If you are asking about IM, it depends on what service you use and whether or not you have downloaded the app.
answered 6 months ago
Username
maintb
+1point
1out of1found this answer helpful.
answer 3
There are some Text (SMS) options you might be able to use. I'm an AT&T customer so I can install AT&T Messages service onto my tablet and that allows me to text using my mobile phone number. I have also used Google Voice to send text messages but that assigns a different number than either my Google voice number or my regular mobile phone number. An application like Text Plus can be used to send text messages also. Good Luck.
answered 4 months, 3 weeks ago
Username
kerrins
SF Bay Area
0points
0out of0found this answer helpful.
Question
On the initial setup I entered my AOL email address, not realizing that I needed to use gmail. How can I change the AOL email address to gmail?
asked 8 months ago
Username
Skylark1
on GT-N8013
0points
0out of0found this question helpful.
3 answers
Answers
answer 1
You need to go to gmail and set up a gmail account. Next go into the settings section and add your AOL account to gmail. Just follow the prompts.
Thank you for contacting Samsung. Open the email app. Go to settings. Delete the AOL account. Click Add account to add the Gmail account. Thank you for being a Samsung customer!
I have not been able to view video from a webpage on this device (i.e. Youtube etc.). The device says a flashplayer must be installed. And Adobe flashplayer for Android cannot be installed in the US.
Any solutions?
Tags: display, applications
asked 7 months ago
Username
Alogan25
MO
on GT-N8013
0points
0out of0found this question helpful.
3 answers
Answers
answer 1
I got Adobe Flash Player 11.1 Instaled on my Note 10.1 with ICS, don't know if could be instaled on Jelly Bean. I'm in the US.
I have a 64MB card in it now. I also carry 2 others with movies on them and swap them out once in a while during trips. All 3 are 64MB and work fine with no problems.
Sorry, that was a typo on my part. I meant to write 64GB cards, not 64MB. I blame the dog trying to eat my tablet at the time I was writing that. Contrary to what you see on the boards, your Note 10.1 will indeed hold a 64GB card in the slot. :)
How do I print to my NON Samsung wiFi Printer? This is critical to the longevity of this product with me.
Tags: Setup & Connections
asked 9 months ago
Username
tommyd193
NJ
on GT-N8013
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. This depends not on the particular tablet but on the printer manufacturer, as it must create an app to interface with the printer on your local network. Go to https://play.google.com/store/apps/ and search for your printer's brand to determine if it's supported. Thank you for being a Samsung customer!
Go to the Google play store, search for printer app. Took me about 3mins to find, install, enter my code( which is emailed to you) & I was ready to start sending & printing. I was pretty amazed at how easy & fast this was.
answered 1 month, 1 week ago
Username
Techwatcher
NY
0points
0out of0found this answer helpful.
Question
how can I uninstall Nook and any of the other pre loaded softare that I do not want?
Tags: applications
asked 7 months ago
Username
jocbfs
Chicago, IL, USA
on GT-N8013
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.
We recommend you review the following support article:
Thank you for contacting Samsung. Please go to settings > Language and input > Default. Thank you for being a Samsung customer!
If your problem still persists, please contact us at qasupport@sea.samsung.com and send a screenshot of the handwriting mode you're talking about. Thank you for being a Samsung customer!
After the last upgrade, S Note freezes up constantly and restarts itself back to the start screen. This causes all of the content to be lost and you have to start over hoping that it does not occur again. There is no error message, it just restarts. The palm recognition no longer works after the upgrade as well. It zooms in and out while you are writing and is real annoying. The pen icon on the right top side is blue, so palm recognition should be on. It behaves the same way no matter whether it is blue or black. Please fix the S Note application freezing and restarting issue soon, as it is very frustrating. If there is a workaround, please let me know.
Tags: applications, maintenance
asked 7 months ago
Username
gvass1975
MA
on GT-N8013
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. You can try deleting the stored data for the app. You can do this by going to Apps; then tap and hold on S Note, dragging it over to App Info; and finally, tap 'Clear Data'.
If your problem still persists, please contact us at qasupport@sea.samsung.com and provide us with a screenshot of the App Info screen. Thank you for being a Samsung customer!
Could sound cruel but give a Factory reset, Setting> Backup&Reset, Make shure you got your contacts, calendar and any other important data backed up. This could fix your problem.
I have been looking at galaxy note 10.1 covers and can you tell me if the N8000, N8010 and N8013 will use the same cover? I have a new N8013 and sometimes the specs do not mention N8013 with the other 2 numbers. Let me know. Thanks.
Tags: miscellaneous
asked 6 months ago
Username
surfaceguy
Farmington, CT, USA
on GT-N8013
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. Yes, they're all the same form factor. They're simply different model numbers depending upon the country they're sold in. Thank you for being a Samsung customer!
As I know the N8000 is the international version, but should be the same as the 8013(for USA Market, only WiFi). Go ahead I would do the same, just wanted a better cover too.