Customer questions and answers for samsung GT-I9020T
Question
where can i get an original battery cover fot my nexus s i9020t?
Tags: repair issues, where to buy
asked 1 year, 1 month ago
Username
Ramansh
on GT-I9020T
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!
Unfortunately the battery cover is not available on the website. You will have to call 1-888-987-HELP to arrange an order.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook! twitter.com/GalaxySsupport (@galaxySsupport) twitter.com/SamsungSupport (@samsungsupport) facebook.com/SamsungSupport or Live Chat Support: http://goo.gl/ZALJm
Is there a light on the phone that can be turned on that indicates the phone is charging?
Tags: charging light
asked 2 years, 5 months ago
Username
darylzernic
Northern Indiana, USA
on GT-I9020T
+1point
1out of1found this question helpful.
4 answers
Answers
answer 1
No, there is no notification LED on this phone.
answered 2 years, 5 months ago
Username
phro
0points
0out of0found this answer helpful.
answer 2
Unfortunately no, the Nexus S is not equipped with any notification LEDs/lights to indicate it is charging while the screen is off.
answered 2 years, 5 months ago
Username
DumbUglyDragon
SoCal
0points
0out of0found this answer helpful.
answer 3
while the phone is powered off, press the power button once and see the battery 'icon' with bars indicating approximate charge level achieved and ongoing charging status
while the phone is on, select the clock app. this will start a screen saver type of process, battery charging state is indicated with a numerical percentage charged level displayed
Hello, I purchased a Nexus S. The 3G appeared during 10 minutes and I could surf the internet. Now, no way anymore. I can still call and use Wifi, but I can get 3G to work.
asked 2 years, 5 months ago
Username
SergeR
France
on GT-I9020T
0points
0out of0found this question helpful.
3 answers
Answers
answer 1
Yes this phone supports 3G. T-Mobile 3G works on it just like their 4G network.
answered 2 years, 4 months ago
Username
GoodSoFarBut
0points
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answer 2
Hi there.
Regarding your concern about 3G, it is a network dependent service. The 3G icon will display on the phone once you are in a strong 3G network area.
You can try to do a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.
Should you have further inquiries about 3G network, you can call your service provider.
The Nexus S does not support the AT&T 3G Bands. The Nexus S is WCDMA 900 / 1700 / 2100 - AT&T 3G is WCDMA 850 / 1900. You can get Edge service on AT&T.
answered 2 years, 4 months ago
Username
maldrup
Beverly Hills
0points
0out of0found this answer helpful.
Question
My phone always has a new voicemail icon in the notification tray. How do I get rid of it?
I am using Google Voice as my voicemail, but even if I choose my carrier it is still there. I do not have a new voicemail in either account.
asked 2 years, 5 months ago
Username
NexusSVM
on GT-I9020T
+1point
1out of1found this question helpful.
3 answers
Answers
answer 1
Hi there.
Please try to do a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.
Also, please make sure that you already opened the all the voicemails you have received.
Should you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m . Saturday, Central Standard Time. Please listen to the automated voice system so that you will be directed to the Nexus S support.
you have to set up your voicemail in order to get rid of it (tmobile user)
answered 2 years, 4 months ago
Username
Nvee
Los Angeles, CA
0points
0out of0found this answer helpful.
answer 3
I also had this issue on my Nexus S. What you'll need to do is tell one of your friends to call and leave you a message. Then go into your voicemail, check, and delete the message. The voicemail icon should disappear from your notification.
Nexus S syncs all pics from Picasa.. I want to hide some of folders. How can i do that?
asked 2 years, 5 months ago
Username
Anonymous
on GT-I9020T
+1point
1out of1found this question helpful.
3 answers
Answers
answer 1
the os finds certain types of files and displays them in the gallery. there is no way to control what is displayed (when the images are not phone captured or Picasa synced.) or reorganize into different folders.
example. connected the phone to computer and added .jpg images to album folders to get album art in the music player. that works perfectly. just drop the art into the album folder and the image is displayed in the music search or play screens.
go to gallery and find all of the album cover images in the gallery. every image is in it's own folder (or album or stack) look at the top of the screen and you realize that the images are in the folders for the music.
also, added a map app and in that app is a folder of map icon images. now that folder is displayed in gallery containing all of the icon images.
so you guess that this is the google ubiquitous search idea. no way to control it (yet).
answered 2 years, 4 months ago
Username
matthewfiori
USA
0points
0out of0found this answer helpful.
answer 2
If you want to hide some images or pictures, download "picture safe" (ps) from the market. That allows you to hide any amount of pictures or images you want keep private or out of your gallery. To view those hidden pics, you will have to open ps and log in. It is good to prevent noisy people who like to go through people phones.
answered 2 years, 4 months ago
Username
GoodSoFarBut
Pittsburgh, Pa
0points
0out of0found this answer helpful.
answer 3
For photos that aren't Picasa synced, but are in folders on the phone's USB memory, you can simply place a file (or folder) with the name of .nomedia inside the folder you don't want to be displayed.
how do i input web/data info from my wireless provider
I use Fido in Ontario, the phone function works perfectly and web/email are great when on wifi but not through cell data. Support from my wireless provider suggests that I input theirDNS info etc into the phone. How do I do this?
Tags: data
asked 2 years, 5 months ago
Username
davefarnell
Toronto
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
settings>wireless & network settings>mobile networks>access point names
choose your provider, edit to providers settings, then hit the menu button and save
answered 2 years, 4 months ago
Username
phistahh
0points
0out of0found this answer helpful.
answer 2
Hi davefarnell!
Thank you for your inquiry.
This concern is best addressed by calling your network provider as they have the correct information in setting up internet service on the phone.
We thank you for your patronage of Samsung products.
I need to be able to read arabic websites , can't find an application or upgrade to support arabic language
asked 2 years, 4 months ago
Username
Anonymous
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Hi there.
Thank you for your inquiry. You may search for an application to read Arabic websites from the Android Market.
The Android Market does contain a variety of language packs. Search language packs to find a listing. The packs may vary in capability from displaying fonts, typing, and other features.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
Fire Fox actually was the only browser that i found that can really read Arabic in the right way.
Hope that I have helped you in solving your problem.
Best regards.
answered 2 years, 3 months ago
Username
Akeel
Riyadh, KSA
0points
0out of0found this answer helpful.
Question
3 Q'S: How to get it to find signal when re-entering "range" w/o having to re-boot?
I live in NYC. When I emerge from the subway, I have to re-boot to get signal and the ability to call.
Tags: signal
asked 2 years, 3 months ago
Username
rubeadube
NYC
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Turn on the aeroplane mode and turn it off again, It should work without reboot the phone,
answered 2 years, 3 months ago
Username
yessarvanan
0points
0out of0found this answer helpful.
answer 2
Hi rubeadube!
Thank you for your inquiry.
Most issues like this may be resolved with minimal troubleshooting. With this issue, we highly recommend having a soft reset on the phone to refresh the settings on the handset.
Regarding about the signal on your phone, we recommend contacting your network provider.
We thank you for your continued interest in Samsung products and look forward to your reply.
My laptop does not recognise this as a usb storage device and cannot load media
I have tried on 3 seperate laptops
asked 2 years, 2 months ago
Username
irej1mb0
IE
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Hi irej1mb0!
Sorry for the inconvenience.
We can best assist you with your inquiry by calling the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions.
We appreciate your time writing us here at Samsung!
Honestly, I'd try a new data cable. If your computer does not recognize the phone as soon as it's plugged in, the cable could be bad. Check online, the cables aren't expensive.
answered 2 years, 2 months ago
Username
GTWhite707
Baltimore, MD
0points
0out of0found this answer helpful.
Question
Is there a notepad application in this phone: GT-I9020FSTTMS?
If there is none, is there one to buy for it? I know that MS office is too large for a phone.
Tags: application inquiry
asked 2 years ago
Username
Kodulu
Hayward, California
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Yes. If there is none then you can download the apps from the Android Market. And if you have Google account. There is Google Doc and you can see any document on this phone. Word, excel, adobe, etc.
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answered 2 years ago
Username
ConnectingIdeas
California
0points
0out of0found this answer helpful.
answer 2
Hi Kodulu!
Thank you for your inquiry.
Regarding your concern, you may search on the Android Market and look for compatible application that you may download for this kind of feature for the Samsung Nexus S (GT-I9020T). However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
Again, we thank you for comments and appreciate your patience and understanding in this matter.
We appreciate your continued interest in Samsung products.
Can I use the Nexus One charger to charge the Nexus S?
I have the original Nexus One and now have bought the Nexus S, can I use the Nexus One charger to charge the Nexus S?
Tags: battery
asked 2 years, 4 months ago
Username
akira
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Thank you for your inquiry. All our devices are intended to work with its compatible software and accessories. I encourage you to have Samsung genuine accessories for you to make sure of the compatibility of it for your Samsung phone. We do not support the use of 3rd party applications/services/accessories with any of our devices. For this reason, we do not have information compiled on possible resources. If you are having issues with the use of a specific 3rd party application/service/accessory, we recommend contacting the manufacturer of that application/service/accessory for compatibility and support assistance.
Thank you for your continued interest in Samsung products.
I wouldn't. The S is made by Samsung, but the Nexus One is made by HTC.
answered 2 years, 3 months ago
Username
recon455
Colorado
0points
0out of0found this answer helpful.
Question
Where is SIM Toolkit in Nexus S? I cannot find it? I need it in order to access my bank account
Tags: nexus s, sim toolkit
asked 2 years, 4 months ago
Username
strux
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Hi strux.
Thank you for your inquiry. While we would like to assist you in your request, this is something that would be best addressed by your service provider which is at&t. Please contact your service provider’s customer service department for additional information.
We appreciate your continued interest in Samsung products. Have a great day.
No need to contact your customer service department. Your SIM toolkit is missing because either Samsung or Google decided not to make it active on your phone. I just switched over from Motorola Milestone (Android) to find out that I can not any more use SIM Toolkit because there is none in Nexus S. Samsung/Google, please fix it ASAP and stop suggesting to turn operator - they can not help, you can.
answered 2 years, 4 months ago
Username
Macintosh
Estonia
0points
0out of0found this answer helpful.
Question
Why won't my Nexus S detect certain WiFi networks?
There are certain WiFi networks that my Nexus S just does not list. They are well within reach, and I can connect to these without problems with a Nexus One from the same location! I've added them manually as well; however, they simply do not show up, even though I stand very close to the wlan-router
asked 2 years, 4 months ago
Username
tbar2112
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Hi tbar2112!
Thank you for your correspondence. You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We sincerely apologize for any inconvenience this presents.
I have found that it does not detect wifi networks on channels 12 and 13, possibly also 14. Outside the US, these channels are frequently used. This means that Nexus S owners, without a fix, will not be able to connect to these networks when using the phone's wifi connection outside the US. This is extremely annoying (this not an issue with the Nexus One).
answered 2 years, 4 months ago
Username
tbar2112
0points
0out of0found this answer helpful.
Question
how cna i use the video call feature on the nexus s?
do i have to download other applications? Does the other person have to have a nexus s? does skype work? Thanks
asked 2 years, 3 months ago
Username
jbonetti
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Hi jbonetti.
Thank you for your inquiry. Please call your service provider to configure your phone and for more information regarding the video call feature.
Thank you for your continued interest in Samsung products.
Where can I find the apps for my new Nexus-S phone ?
At your page http://www.samsung.com/us/support/downloads/GT-I9020FSTTMB I only find the manuals for the phone!
asked 2 years, 3 months ago
Username
ASet
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Hi ASet!
Thank you for your inquiry. If you wanted to have apps for your Samsung Nexus S (GT-I9020), you may go to the "Market" application that is listed under Applications on your handset. By this, you can choose any applications that you wanted to install on your Samsung device. However, please keep in mind that we don’t support any third party application for any of our devices. For this reason, we do not have information compiled on possible resources of all the applications for your Nexus S.
You may also check the website of Android Market for all the applications for your Android phone. Please check the link below:
http://market.android.com/
Thank you for your continued interest in Samsung products.
If you open up the application menu on your Nexus S and press on the 'Market' to open it up, you will find all the apps you need for your android phone.
answered 2 years, 3 months ago
Username
Legion09
Tucson, AZ
0points
0out of0found this answer helpful.
Question
is there a new android version 2.3.2 for the nexus s?
if yes , how can i install it? thanks dror
asked 2 years, 2 months ago
Username
dcmki
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
As soon as I turned on my Nexus S for the first time, it downloaded the 2.3.2 update automatically. You may want to call your carrier and ask if they're supporting it. T-Mobile pushed the update to my phone.
answered 2 years, 2 months ago
Username
GTWhite707
Baltimore, MD
0points
0out of0found this answer helpful.
answer 2
Hi there Thank you for your inquiry.
Regarding your concern there is no available upgrade yet for 2.2 version for your Nexus S phone.
Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.
Please feel free to check back with us periodically for updates.
Thank you for your continued interest in Samsung products.
How can I activate SIM Application Toolkit on Nexus S?
I need to activate SIM Application Toolkit. It is important for my GSM banking application. Thanks.
Tags: sim application toolkit
asked 2 years, 4 months ago
Username
petrpilar
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Hi there,
We apologize for any inconvenience this may have caused you. Regarding with banking application, we don't have information for activating this application. However, you may contact your service provider for further assistance GSM SIM applications.
There is no way to activate because your stock Nexus S just does not have SIM Toolkit. I have the same poblem, my SIM services do work on all other dumb and smartphones exept on Nexus S. Special note to Samsung: please do not desinform people - only one who can fix SIM Toolkit question is Samsung and no one else. So please fix it ASAP.
answered 2 years, 4 months ago
Username
Macintosh
Estonia
0points
0out of0found this answer helpful.
Question
Is Nexus S dual sim?
asked 1 year, 10 months ago
Username
Corrado
Italy
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
I am not sure I quite understand your question. If you have an unlocked Nexus S, it will work with multiple sim cards. I have used mine with cards from two different countries and both worked perfectly. However, you can only have one sim card in at a time. Hope that answers your question :)
answered 1 year, 10 months ago
Username
theVoicesearcher
0points
0out of0found this answer helpful.
answer 2
Hi there,
Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further
We’re also available for support on Twitter & Facebook! twitter.com/GalaxySsupport (@galaxySsupport) twitter.com/SamsungService (@samsungservice) Facebook: Facebook.com/SamsungService
We thank you for your patience and appreciate your continued interest in Samsung products!
Hello. i am still waiting for Android ver. 4.X.X (ice cream sandwich) for my Nexus-S device. I have contact Google for that issue, and they said that i should contact you the manufacturer. So, what do i need to do, in order to receive the ICS updated ? I bought 4 Nexus-S phones, and this is the only one that is still on ver. 2.3.6 (IMEI: 357194040536195). Thank you very much for your time, and i will be waiting for your reply Michalis.
asked 1 year, 3 months ago
Username
Shialos
on GT-I9020T
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Hi and thanks for reaching out!
Sorry but I cannot speculate on unreleased products or updates at this time.
If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.