Hello and thanks for reaching out!
We sincerely apologize for the inconvenience. If your device has been stolen, you should file a police report with your serial number and/or IMEI number. Also, you should reach out to your carrier for assistance in disabling your stolen device.
If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm