Looking for Answers about samsung (Unknown)?

Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

During the initial setup of the device, launching any Google app will prompt a Google sign-in screen. Or you can sign-in by the method below:

From any Home screen, press Options > Settings > Accounts & Sync > Add an Account > Google > Next > Create or Sign-In
Enter Username and Password and then touch Sign-In
Select whether Contacts, Gmail, and calendar should be synced and then touch Finish > Finish Setup

Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support

Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support

Hi there!
Thanks for your question.
Are you referring to the PIN code of the SIM card inserted on the phone?
Please call your service provider regarding the issue of resetting the PIN code for your SIM card.
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Hi!

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=379394

Samsung

Step 1: From your home screen click the 'Menu' button on your phone and then click 'Settings'
Step 2: Scroll down through the menu and select the option that says 'About Phone'.
Step 3: Scroll down to the section that says 'Android version' and the number in the box is your sofware version

Have you called samsung technical support? They could help you more.

Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Feel free to ask us anything on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Thanks for reaching out!

Unfortunately, we do not have any information as to when or if this device will be getting ICS but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!