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Most Recent Questions
Recent Question:
I was told you can't have a true convection oven with gas. It this true and do you offer a dual slide in range?
Recent Question:
is there some way to turn on the convection fan to test it for operation without having oven heat up
Recent Question:
Is it normal for the oven to lose so much heat towards the back behind the burners?
Questions with Most Recent Answers
Question:
I was told you can't have a true convection oven with gas. It this true and do you offer a dual slide in range?
Question:
Is it normal for the oven to lose so much heat towards the back behind the burners?
Question:
is there some way to turn on the convection fan to test it for operation without having oven heat up

Customer Questions & Answers for
samsung 5.8 cu ft Freestanding Gas Range with True Convection

Customer Questions & Answers:
46 Questions
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58 Answers
Overall Rating:
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Questions & Answers for samsung 5.8 cu ft Freestanding Gas Range with True Convection

Question

What is the best way to clean grease from the black top?

No matter what I use, it just smears.
asked 2 years, 8 months ago
kcdxxx
NC
on 5.8 cu ft Freestanding Gas Range with True Convection
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3 answers
Answers
answer 1
I've been cleaning with a soapy sponge. But then like you say the streaks are there. So I have been able to rid the streaks by using a glass cleaner on a paper towel. Works pretty well.
answered 1 year, 5 months ago
Nalmassy
Bellingham, WA, USA
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answer 2
Sparkle glass cleaner works very well also and does not smear.
answered 2 years, 7 months ago
littledoc
wisconsin
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answer 3
You need to use a citrus based cleaner,like EARTH BRITE(sold on h.s.n and amazon.com), it cleans great . You want to rinse with clear water after cleaning, also clean when cook top is cool to touch..
answered 2 years, 8 months ago
northgatedad
sharpsburg, ga
0points
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Question

Where should the gas line be located for this range? We are bringing in a new line and need to locate it properly for this range

asked 2 years, 10 months ago
Janny707
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
The line required is at least 1/2 inch with a shutoff. The flexible connector recommended is 60" long and 5/8 inch OD. The line I installed comes up from the floor about seven inches from the left to clear the left side of the unit. The valve should be no more than 3 1/2 inches from the wall and facing the right works well. I would like to see the spec sheet included with this unit posted on this page or in the specs listed. By the way this unit recommends an outlet 120 volts and a 12 amp max draw.
answered 2 years, 10 months ago
Mike279
New York
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answer 2
The actual gas valve is located on the back of the range, on the lower left side (facing the range). It's important to have the range and the lines installed by a qualified gas installer to ensure it is done properly and meets both local and national codes.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

im looking to purchase the Samsung gas range fx710bgs/xaa and i have a question...will this work with LP (PROPANE) gas? VERY IMPORTANT!

will it work with propane, and is the conversion kit included????
asked 2 years, 10 months ago
bucksrule
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
Yes the kit is included. I did not open it but I see that each burner has an orifice to change the unit over. Looks like an instruction sheet is included too.
answered 2 years, 10 months ago
Mike279
New York
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answer 2
Thank you for the questions. Yes, the FX710BGS will work with either natural gas or liquid propane. It comes ready to connect to natural gas, but the LP conversion kit is included. Samsung recommends having the gas range installed by a qualified technician.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

Should the fan always be running when the oven is set to bake convection or roast convection?

The fan has always been in operation on all the ovens I have previously used when the ovens were set to convection. When my range is set to convection (roast or bake) the fan seldom runs. It will often cycle on for 15-30 seconds and then turn off for several minutes.
asked 2 years, 10 months ago
kgwbaker
Corona, CA, USA
on 5.8 cu ft Freestanding Gas Range with True Convection
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Answers
answer 1
This is a true convection oven..The fan cycles off and on during cooking ,because it has its own heater coil within the fan. Forced air convection ovens heat by circulating the heated air from the top and bottom elements (on electric) and heat produced from the bottom burner(gas ovens). The fans run continuously on forced air convection ovens, if they didn't your food would burn on the bottom..
answered 2 years, 8 months ago
northgatedad
sharpsburg, ga
-1point
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answer 2
It should run but it doesn't because this is not a convection oven
answered 2 years, 8 months ago
newcustomer22
oxford, ct
-2points
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Question

On the FX710BGS how often should the convection fan run when convection selected?

The fan does not seem to run very often when convection is selected. When the preheat temp is reached the fan comes on for maybe 20 seconds then stops. Other ovens with this feature that I have had .. the convection fan runs almost constantly.

Thanks
asked 2 years, 8 months ago
byakamo
Canada
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
It should cycle on and off. I was told this is a design feature and to help keep range operations cost down by not running all the time.
answered 2 years, 7 months ago
koolbreeze45
Saint Marys, WV
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answer 2
Thanks for the question. The convection fan in your FX710BGS is designed to run intermittently as needed to maintain the set temperature.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

Regulare 'Bake' function seems to be 25 degress low, is this correct?

asked 2 years, 7 months ago
littlespud
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
No....When you use convection bake feature you put in the temperture you need and it will be 25 degree's lower when it cycles on than what you type in.When you use the regular bake feature the temperture should remain the same as you put in.
answered 2 years, 7 months ago
koolbreeze45
Saint Marys, WV
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answer 2
The Convection Bake feature on the FX710 automatically reduces the set temperature by 25 degrees to help prevent overcooking. If you're pressing the non-convection Bake button and the temperature is being converted, your range may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

I have registered our new Samsung gas range. Where can I find proof that we have the additional three months on our warranty?

When I registered the range, I saw on the website that we would get an additional three months on the usual twelve-month warranty. Now my husband wants to print out proof of that extended warranty to keep with our paperwork, but I can't find it. I trust Samsung to honor this extra three months, but I would like to have written proof. Just in case.
asked 1 year, 9 months ago
ChiefCook
Colorado
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
Thank you for contacting Samsung. Please contact us at qasupport@sea.samsung.com and provide your model and serial number for the product. We'll be able to look it up and verify it. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
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answer 2
i don't see this info anywhere on the website either, but i've recently requested service and samsung sent me an email stating my appointment time, it also shows that my warranty will expire on january 2014 (bought my stove on oct 2012).
answered 1 year, 9 months ago
sirmakoto
0points
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Question

1/2 inch gas line ok but wouldn't the 3/4 inch be better? Only cost a few more dollars and would rather have a little extra when all burners are going

asked 1 year, 7 months ago
MikeB356
Home
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
i have tested wc pressure and then checked if there was any drop if all burners and stove was on. i use natural gas and 1/2 line allows the range to perform without any starvation to any burners or oven. i would have to say that if you were running propane then i would definitely opted for 3/4 in. i'm a hvac tech and know the conditions of lp gas.
answered 8 months ago
scott57291
hooper ne
0points
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answer 2
Thank you for contacting Samsung. Thank you for your feedback. We appreciate our customers' input. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
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Question

What products can be used to clean the oven door glass?

The glass did not come clean after I did a oven cleaning on the 2 hour cycle.
asked 1 year, 5 months ago
papaallan
on 5.8 cu ft Freestanding Gas Range with True Convection
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2 answers
Answers
answer 1
I cleaned right away after cooking . Razor blade is good tool. And I use hand held steamer. I am trying to stay away from heavy duty chemichals.
answered 8 months ago
4ernomoro4ka
Colorado
0points
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answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

What accessories go come with this model?

I just purchased this Gas Range and was wondering if the "center griddle accessory" will be included in the package or will I have to purchase separately?
asked 1 year, 5 months ago
Anonymous
on 5.8 cu ft Freestanding Gas Range with True Convection
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2 answers
Answers
answer 1
you probably already realize that the griddle is included with this range. works great to.
answered 8 months ago
scott57291
hooper ne
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

According to our home appliance specialist, the center griddle accessory is included with this model.

Thank you for being a Samsung customer!
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do you use the split rack and what is the purpose of it? no information is in the guide book

asked 1 year, 4 months ago
Echolady
Parma Hts. Ohio
on 5.8 cu ft Freestanding Gas Range with True Convection
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
I removed half og the rack and plased my roaster in opening on the right. On the left i had two shelves for potatos and rolls.
answered 8 months ago
4ernomoro4ka
Colorado
0points
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answer 2
Thank you for contacting Samsung. The main purpose is so that you can utilize the full space of your oven as there may be some things you may cook that are unusually tall, but not very wide.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Is it normal for the oven to lose so much heat towards the back behind the burners?

The oven is very hot behind the burners when using convection or normal bake. The heat coming up through the gap between the top of the oven and back seems excessive. Is this normal?
asked 5 months, 4 weeks ago
techvudu
Southeast, Pa
on 5.8 cu ft Freestanding Gas Range with True Convection
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2 answers
Answers
answer 1
Since ranges do not vent out of the back anymore -- the heat vent is in the gap between the burners and control panel .. been that way for yrs . this unit hotter than most ranges
answered 1 month ago
trdcoke
0points
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answer 2
Thank you for contacting Samsung.

Yes, most ovens have a vent in the right-rear burner that allows heat to escape from it. We advise you not to use this burner when the internal oven is in operation.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 4 weeks ago
SamsungTech73
0points
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Question

Should the fan for convection cooking be running all the time when using convection?

asked 2 years, 10 months ago
msndoug
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
The fan runs in cycles, it should not run all the time.
answered 2 years, 8 months ago
koolbreeze45
Saint Marys, WV
0points
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Question

On page 16, Oven Warnings, why does it say not to use aluminum foil in the oven?

Whenever I made Lasagna, I cover the baking pan with aluminum foil. I also do this when roasting an oven-stuffer chicken roaster. Please advise. Thank you.
asked 2 years, 10 months ago
Rinny
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
Thank you for the question. This warning about using aluminum foil in the range is actually referring to its use as an oven liner which could block the critical air flow in the oven cavity. Not only could it create a hazard, but it could also damage the interior surface of the oven if used to line the bottom since foil could fuse to the surface if it becomes hot enough. It's fine to use aluminum foil as a cover on pans or casserole dishes when roasting or baking.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

during the proof cycle, is it supposed to stay on until i turn it off?

when i push the proof button, it only stays on a minute then it is off
asked 2 years, 9 months ago
pjowen
on 5.8 cu ft Freestanding Gas Range with True Convection
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1 answer
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answer 1
I'm sorry to hear you're having an issue with your FX710. The Proof function should stay on for up to 12 hours unless you turn it off by pressing the Clear/Off button. If yours is turning off automatically after only one minute, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Are there any dual fuel ranges?

I would really like a range with gas cooktop and electric oven. Is there such appliance made by Samsung?
asked 2 years, 9 months ago
Poline
CT
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
Thank you for the question. Samsung does not currently have a dual fuel range available in the U.S.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

FX710BGS/XAC Will it run on propane?

How is the conversion done to propane for a FX710BGS/XAC Are there new orifices supplied with the oven or are the orifices adjustable for propane??

Thank you
asked 2 years, 9 months ago
byakamo
Canada
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
The FX710BGS comes with the LP conversion kit which contains an alternate set of orifices to convert from natural gas to liquid propane.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

IS THERE A DIFFERENCE IN HOW THE OVEN FUNCTIONS WHEN USING Convection Bake versus Convection Roast?

To roast a 2.5 pound pork roast, we set the roasting temp to 350 degrees according to the ROASTING TIME CHART in the User Manual for the FREE-STANDING GAS RANGE, Model FX710BGS. Also, according to the manual(quick start guide), I expected the temperature to automatically decrees by 25 degrees. It did not. I also noticed that for CONVECTION BAKE there is a 'Convection Auto Conversion Feature'. However, I do not see one for Conversion Roast.
asked 2 years, 9 months ago
CarolFred
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
Yes, Convection Bake and Convection Roast function differently, and the temperature should not convert automatically when Convection Roast is selected.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

How do i order the split rack for my FX710BGS range? I need another one.

I also need the optional griddle.
asked 2 years, 9 months ago
bltgolf
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
For information and availability of Samsung parts and accessories for your FX710BGS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

What is the differences between Convection Baking & Roasting

asked 2 years, 9 months ago
Lucero63
Chula Vista Ca 91911
on 5.8 cu ft Freestanding Gas Range with True Convection
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answer 1
convection uses circulating air to speed up heating of food
answered 1 year, 2 months ago
gassy
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