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Most Recent Questions
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Question:
Does this range have the divider like the "flex-duo" electric range? I had that model and loved it but now I need a gas range.

Customer Questions & Answers for
samsung 5.8 cu. ft. Freestanding Gas Range with Fan Convection

Customer Questions & Answers:
39 Questions
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49 Answers
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Questions & Answers for samsung 5.8 cu. ft. Freestanding Gas Range with Fan Convection

Question

During convection bake, the fan cycles on and off throughout the cooking time. Is this normal or should the fan stay on?

asked 2 years, 11 months ago
flouk
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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3 answers
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answer 1
In my opinion the fan should stay on - there's nothing in the manual that states the fan cycles on & off.

Can you share the cycle times - time interval on vs. time off and so on...
answered 2 years, 9 months ago
gsondej
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answer 2
My range does the same thing and I have read that it is designed that way. The fan cycles to maintain the oven temperature at the set level.
answered 2 years, 11 months ago
DrLenn
Little Apple
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answer 3
It's normal for the convection fan to cycle on and off in order to maintain the set temperature.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Samsung FX510BGS Gas Range

How can we get the Griddle that fits this Model?
asked 2 years, 11 months ago
RAS36
Oklahoma
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
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answer 1
Part # DG61-00563A

Google is your friend! :)

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DG61-00563A.aspx
answered 2 years ago
megan1867
Socal
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answer 2
For information and availability of Samsung parts and accessories, including a griddle for your FX510BGS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

How do you remove stains from the burner parts?

asked 2 years, 11 months ago
ellisfit
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
I have had good results with greased lightning and soap and water.
answered 2 years, 11 months ago
DrLenn
Little Apple
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answer 2
Thanks for the question. The removable burner parts and cooktop can be cleaned in warm, soapy water. Abrasive pads and cleaners should not be used since they may scratch and damage the surface. To keep stains from setting, spills should be wiped up right away, especially when they involve foods high in acid or sugar content, like tomatoes, fruit, vinegar and many sauces, since they could dull the porcelain-enamel surface.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Where do I but a griddle for this range?

There is nothing on the Samsung website that I can find.
asked 2 years, 9 months ago
RRKevin
Round Rock, TX
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
Answers
answer 1
Part # DG61-00563A

Google is your friend! :)

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DG61-00563A.aspx
answered 2 years ago
megan1867
Socal
0points
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answer 2
Please click on this link for information and availability of a griddle for your range: http://www.samsungparts.com/Product...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where is the serial number located on Model FX510BGS gas range?

asked 3 years, 1 month ago
LaurieAlice
CT
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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Answers
answer 1
You have to pull out the bottom tray and you will see it on the left hand side.
answered 3 years ago
Prettybad
Bay Area, CA
+1point
1out of 1found this answer helpful.
answer 2
If you pull out the bottom drawer, it is on a sticker on the left hand side of the range facing out. Very easy to see/find once you pull the bottom drawer open.
answered 3 years, 1 month ago
Luv2cookitup
Cincinnati, OH
+1point
1out of 1found this answer helpful.
Question

My french fries came out soft.

I just bought the FX510 gas range and followed the instructions to bake at 450 degrees. I even extended the baking time by 5 minutes and my fries still came out soft. Should I place the baking rack high or low? I had it in slot 4 (just above the middle). Should I be using Convection bake?
asked 2 years, 11 months ago
fharris
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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Answers
answer 1
The same thing happened last night with my tater tots. I suspect that I needed to use the bottom rack instead of the middle one. Will update this information when I again cook this type food.
answered 2 years, 11 months ago
DrLenn
Little Apple
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answer 2
Thanks for the question. Samsung can't attest to the outcome of a particular food product, but it does seem reasonable to suggest that the french fries might be crispier if cooked differently, such as using a different rack setting, a higher temperature, or the convection mode. If you find that recipes or products like the french fries are cooking either faster or slower in the FX510 than the recipe calls for, you may want to consider adjusting the thermostat as instructed on page 33 of the user manual which can be downloaded as a pdf file from this website for easy reference.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

how much room do I have to bring up the gas line from undernath?

I have not received my range yet but am trying to tile my floor. I would like to to leave this section open for the gas line..
asked 2 years, 10 months ago
dave31
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
We just did that and it appears like it was only a small space - like the size of a 6" x 6" tile
answered 1 year, 7 months ago
charite
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answer 2
I'm sorry but I'm not sure I understand the question. For questions about installation of the gas line, please contact your gas installer or submit your contact information to the support team through the following link: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

What accessories go with this?

Hi
What griddle can I use with this gas range for the middle element?
Thanks
asked 2 years ago
mdtreloar
IA
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
Answers
answer 1
Part # DG61-00563A

Google is your friend! :)

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DG61-00563A.aspx
answered 2 years ago
megan1867
Socal
0points
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answer 2
Thanks for your interest. The FX510BGS/XAA range doesn't come with the griddle, but this optional accessory may be available to order through Samsung Parts. Please click here for information about the compatible griddle part #DG6100563A: http://www.samsungparts.com/Product...

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
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Question

is there some way to turn on the convection fan to test it for operation without having oven heat up

is there some way to turn on the convection fan to test it for operation without having oven heat up
fan may not be turning properly but hard to tell with oven on
asked 6 months ago
Anonymous
nj
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
Answers
answer 1
Your problem may be a circuit board. They are not insulated and prone to malfunction as we are on our third board in less than a year. That may cause the fan to fail, it may cause the broiler to fail. Call 1800 Samsung, get a ticket number and then ask for executive customer relations and escalate the problem up the supervisory line or they will attempt to wear you down and get you to pay for labor and offer a free part as a "one time" concession. Don't accept the offer. For more informaton try this site: http://www.consumeraffairs.com/homeowners/samsung-stove-oven-range.html
answered 3 months, 3 weeks ago
ValueIntegrity
Riverside, CA, USA
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answer 2
Thank you for reaching out to Samsung. There is no way to manually turn that fan on and off, but it is normal for the fan to turn off on its own when the oven door is open.

Can you give us a little more detail about exactly what problem you're having? Thanks!
answered 5 months, 4 weeks ago
SamsungTech42
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Question

we bought FX510BGS Gas Range How do we convert it to LP gas?

asked 3 years, 1 month ago
mnsparky
Minnesota
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
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answer 1
Order the gas conversion kit from Samsung which includes the instructions. The kit includes all oriface and instructions for setting the regulator. Having just done this for myself I would not recommend doing it unless you are very familiar with this type conversion as it is somewhat complicated and there is potential for gas leaks.
answered 2 years, 11 months ago
DrLenn
Little Apple
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Question

Is the convection fan supposed to go on and off?

Never had gas convection before...Whether I put it on convect bake or convect roast the fan kicks on and off constantly during pre heating and after it reaches the temp. I did internet research and got a mixed bag of answers. Old, new, commercial, residential. More confused. I would assume that the fan should blow constantly to cook the food???
asked 3 years, 1 month ago
Krismk16
North Canton, OH
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
Answers
answer 1
I have the same rSamsung ange and yes the fan comes and goes. By design, it only runs to maintain a constant cooking temperature. My last range had continuous fan and it would over cook foods near the door so Samsung probably has a better design.
answered 2 years, 11 months ago
DrLenn
Little Apple
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Question

Total BTU rating for installation

Hi,

We have a new gasline being setup for a Samsung FX510BGS, and the building inspector wants to know the total BTU rating that is required for it. Owners manual has BTUs for the individual burners, but there is no specification of the max BTU that needs to be supported by the incoming gas line.

Can you please provide me with the max BTU capacity required for the installation?

Thanks,
asked 2 years, 11 months ago
Okan
Sunnyvale, CA
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
Answers
answer 1
The maximum power consumption of the FX510BGS range is 56,000 BTU.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

where can i purchase parts for fx510bgs i need bottom oven pan?

asked 2 years, 10 months ago
gordy1
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your FX510BGS range, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

I need the lp conversion kit part # for gas range mfr# fx510bgs...is there anyway i can get this from you?

I need lp kit # for gas range mfr# fx710bgs
asked 2 years, 10 months ago
davmcccl
florida
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
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answer 1
Thanks for the question. The LP conversion kit should have come packaged with your FX510BGS range. If yours did not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

Can you purchase the griddle for this range?

asked 3 years ago
Madball
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
Answers
answer 1
For information and availability of accessories such as the griddle for your FX510 range, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
-1point
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Question

Would it be OK to use a teflon oven mat in the bottom of our new oven if we do not cover the openings in the bottom of the oven?

asked 2 years, 11 months ago
s0768ph1
Canton, Mich.
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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Answers
answer 1
The owners manual says not to place anything on the bottom of the oven.
answered 2 years, 8 months ago
bonjay84
Erie, PA
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Question

Split Oven Rack

Is there a split oven rack available for this model? very disappointing if there isn't.
asked 2 years, 9 months ago
Ribman
Houston
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
The FX510BGS does not come with a split rack, but the FX710BGS does. For information and availability of Samsung parts and accessories for either model, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

The oven temperature seems to be about 50 degrees less than what we set it at. We have tried the temp adjustment with no luck. ANy ideas?

asked 2 years, 11 months ago
npgreen
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
Check out this link as it gives instructions for calibrating your oven temperature.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5301&howto_guide_step_no=1&prd_ia_cd=N0000485&map_seq=34034&regDt=20101221121546page_gb=D&model_name=FX710BGS/XAAtype_ia_cd=N0000231subtype_ia_cd=N0000485row_index=1&type_ia_cd=&page_gb=M&subtype_ia_cd=&row_index=&rel_cont=
answered 2 years ago
megan1867
Socal
0points
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Question

Conv.Convert pad doesn't do anything (Model FX510BGS)

Pg. 26 of the User Manual says to touch the Conv.Convert pad to change the bake mode to Convection Bake. When I press this pad, nothing happens (no sound, no display change). Additionally, the description of convection baking on page 35 doesn't reference this touch pad. How is this pad supposed to be used?
asked 2 years, 10 months ago
WeekendChef
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
The Conv. Convert pad is programmed to be used to convert to Convection when the oven is already set up in Bake mode. To determine whether it's working correctly, press Bake, enter a temperature, and press Start. Pressing the Conv. Convert button after pressing Start should turn the convection feature on, and drop the set temperature down by 25°F, though this would not be noticeable until after the oven is finished preheating. It may also be necessary to check that the Convection Auto Conversion feature is enabled (see page 51 of the user manual).

If you follow these steps and find that pressing the button does not activate the convection feature or convert the temperature, please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

Is the fan expected to run full time during the convection bake cycle?

We recently purchased model FX710BGS gas range. Yesterday used the convection bake cycle for the first time to baking brownies. The convection fan cut in and out during baking. The bake time took 10 minutes more than the recipe recommended time.
asked 2 years, 10 months ago
dmberhalter
San Antonio, TX
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
I have the exact same range, owned it for 2 months and I have similar concerns; the extended bake time when using convection bake or roast and the fan cutting in and out.

With my unit, the fan comes on for about 10 seconds and then shuts off for about 3 to 5 minutes.

The manual does not note this on & off cycle pattern.

This sort of cycle pattern can't possibly provide the same sort of convection benefits as being on all the time???

What sort of cycle times/intervals are you noticing?
answered 2 years, 9 months ago
gsondej
-1point
0out of 1found this answer helpful.
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