I'm sorry to hear something has dripped between the layers of glass in the oven door. The vents in the door are necessary to enable the outside of the door to stay relatively cool despite the high temperatures in the oven. However, these openings can also allow spills to make their way inside. The door would need to be disassembled to clean between the glass. I would suggest having service such as this performed by a trained professional to avoid damage to your range and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
answered 1 year, 8 months ago