The Conv. Convert pad is programmed to be used to convert to Convection when the oven is already set up in Bake mode. To determine whether it's working correctly, press Bake, enter a temperature, and press Start. Pressing the Conv. Convert button after pressing Start should turn the convection feature on, and drop the set temperature down by 25°F, though this would not be noticeable until after the oven is finished preheating. It may also be necessary to check that the Convection Auto Conversion feature is enabled (see page 51 of the user manual).
If you follow these steps and find that pressing the button does not activate the convection feature or convert the temperature, please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung