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Customer Questions & Answers for
samsung 5.8 cu. ft. Freestanding Gas Range with Fan Convection

Customer Questions & Answers:
38 Questions
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46 Answers
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Questions & Answers for samsung 5.8 cu. ft. Freestanding Gas Range with Fan Convection

Question

During convection bake, the fan cycles on and off throughout the cooking time. Is this normal or should the fan stay on?

asked 2 years, 4 months ago
flouk
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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3 answers
Answers
answer 1
In my opinion the fan should stay on - there's nothing in the manual that states the fan cycles on & off.

Can you share the cycle times - time interval on vs. time off and so on...
answered 2 years, 2 months ago
gsondej
0points
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answer 2
My range does the same thing and I have read that it is designed that way. The fan cycles to maintain the oven temperature at the set level.
answered 2 years, 4 months ago
DrLenn
Little Apple
0points
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answer 3
It's normal for the convection fan to cycle on and off in order to maintain the set temperature.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

How do you remove stains from the burner parts?

asked 2 years, 4 months ago
ellisfit
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
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answer 1
I have had good results with greased lightning and soap and water.
answered 2 years, 4 months ago
DrLenn
Little Apple
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answer 2
Thanks for the question. The removable burner parts and cooktop can be cleaned in warm, soapy water. Abrasive pads and cleaners should not be used since they may scratch and damage the surface. To keep stains from setting, spills should be wiped up right away, especially when they involve foods high in acid or sugar content, like tomatoes, fruit, vinegar and many sauces, since they could dull the porcelain-enamel surface.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
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Question

My french fries came out soft.

I just bought the FX510 gas range and followed the instructions to bake at 450 degrees. I even extended the baking time by 5 minutes and my fries still came out soft. Should I place the baking rack high or low? I had it in slot 4 (just above the middle). Should I be using Convection bake?
asked 2 years, 4 months ago
fharris
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
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answer 1
The same thing happened last night with my tater tots. I suspect that I needed to use the bottom rack instead of the middle one. Will update this information when I again cook this type food.
answered 2 years, 4 months ago
DrLenn
Little Apple
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answer 2
Thanks for the question. Samsung can't attest to the outcome of a particular food product, but it does seem reasonable to suggest that the french fries might be crispier if cooked differently, such as using a different rack setting, a higher temperature, or the convection mode. If you find that recipes or products like the french fries are cooking either faster or slower in the FX510 than the recipe calls for, you may want to consider adjusting the thermostat as instructed on page 33 of the user manual which can be downloaded as a pdf file from this website for easy reference.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
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Question

What accessories go with this?

Hi
What griddle can I use with this gas range for the middle element?
Thanks
asked 1 year, 5 months ago
mdtreloar
IA
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
Answers
answer 1
Part # DG61-00563A

Google is your friend! :)

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DG61-00563A.aspx
answered 1 year, 5 months ago
megan1867
Socal
0points
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answer 2
Thanks for your interest. The FX510BGS/XAA range doesn't come with the griddle, but this optional accessory may be available to order through Samsung Parts. Please click here for information about the compatible griddle part #DG6100563A: http://www.samsungparts.com/Product...

- Ms. Samsung
answered 1 year, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

Where is the serial number located on Model FX510BGS gas range?

asked 2 years, 6 months ago
LaurieAlice
CT
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
Answers
answer 1
You have to pull out the bottom tray and you will see it on the left hand side.
answered 2 years, 5 months ago
Prettybad
Bay Area, CA
+1point
1out of 1found this answer helpful.
answer 2
If you pull out the bottom drawer, it is on a sticker on the left hand side of the range facing out. Very easy to see/find once you pull the bottom drawer open.
answered 2 years, 6 months ago
Luv2cookitup
Cincinnati, OH
+1point
1out of 1found this answer helpful.
Question

Samsung FX510BGS Gas Range

How can we get the Griddle that fits this Model?
asked 2 years, 4 months ago
RAS36
Oklahoma
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
Answers
answer 1
Part # DG61-00563A

Google is your friend! :)

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DG61-00563A.aspx
answered 1 year, 5 months ago
megan1867
Socal
0points
0out of 0found this answer helpful.
answer 2
For information and availability of Samsung parts and accessories, including a griddle for your FX510BGS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

how much room do I have to bring up the gas line from undernath?

I have not received my range yet but am trying to tile my floor. I would like to to leave this section open for the gas line..
asked 2 years, 2 months ago
dave31
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
Answers
answer 1
We just did that and it appears like it was only a small space - like the size of a 6" x 6" tile
answered 1 year ago
charite
0points
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answer 2
I'm sorry but I'm not sure I understand the question. For questions about installation of the gas line, please contact your gas installer or submit your contact information to the support team through the following link: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

Where do I but a griddle for this range?

There is nothing on the Samsung website that I can find.
asked 2 years, 2 months ago
RRKevin
Round Rock, TX
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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2 answers
Answers
answer 1
Part # DG61-00563A

Google is your friend! :)

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DG61-00563A.aspx
answered 1 year, 5 months ago
megan1867
Socal
0points
0out of 0found this answer helpful.
answer 2
Please click on this link for information and availability of a griddle for your range: http://www.samsungparts.com/Product...

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the convection fan supposed to go on and off?

Never had gas convection before...Whether I put it on convect bake or convect roast the fan kicks on and off constantly during pre heating and after it reaches the temp. I did internet research and got a mixed bag of answers. Old, new, commercial, residential. More confused. I would assume that the fan should blow constantly to cook the food???
asked 2 years, 6 months ago
Krismk16
North Canton, OH
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
Answers
answer 1
I have the same rSamsung ange and yes the fan comes and goes. By design, it only runs to maintain a constant cooking temperature. My last range had continuous fan and it would over cook foods near the door so Samsung probably has a better design.
answered 2 years, 4 months ago
DrLenn
Little Apple
0points
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Question

Can you purchase the griddle for this range?

asked 2 years, 5 months ago
Madball
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
Answers
answer 1
For information and availability of accessories such as the griddle for your FX510 range, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Would it be OK to use a teflon oven mat in the bottom of our new oven if we do not cover the openings in the bottom of the oven?

asked 2 years, 4 months ago
s0768ph1
Canton, Mich.
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
Answers
answer 1
The owners manual says not to place anything on the bottom of the oven.
answered 2 years, 1 month ago
bonjay84
Erie, PA
0points
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Question

The oven temperature seems to be about 50 degrees less than what we set it at. We have tried the temp adjustment with no luck. ANy ideas?

asked 2 years, 4 months ago
npgreen
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
Answers
answer 1
Check out this link as it gives instructions for calibrating your oven temperature.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5301&howto_guide_step_no=1&prd_ia_cd=N0000485&map_seq=34034&regDt=20101221121546page_gb=D&model_name=FX710BGS/XAAtype_ia_cd=N0000231subtype_ia_cd=N0000485row_index=1&type_ia_cd=&page_gb=M&subtype_ia_cd=&row_index=&rel_cont=
answered 1 year, 5 months ago
megan1867
Socal
0points
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Question

Conv.Convert pad doesn't do anything (Model FX510BGS)

Pg. 26 of the User Manual says to touch the Conv.Convert pad to change the bake mode to Convection Bake. When I press this pad, nothing happens (no sound, no display change). Additionally, the description of convection baking on page 35 doesn't reference this touch pad. How is this pad supposed to be used?
asked 2 years, 3 months ago
WeekendChef
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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1 answer
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answer 1
The Conv. Convert pad is programmed to be used to convert to Convection when the oven is already set up in Bake mode. To determine whether it's working correctly, press Bake, enter a temperature, and press Start. Pressing the Conv. Convert button after pressing Start should turn the convection feature on, and drop the set temperature down by 25°F, though this would not be noticeable until after the oven is finished preheating. It may also be necessary to check that the Convection Auto Conversion feature is enabled (see page 51 of the user manual).

If you follow these steps and find that pressing the button does not activate the convection feature or convert the temperature, please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

Is the fan expected to run full time during the convection bake cycle?

We recently purchased model FX710BGS gas range. Yesterday used the convection bake cycle for the first time to baking brownies. The convection fan cut in and out during baking. The bake time took 10 minutes more than the recipe recommended time.
asked 2 years, 3 months ago
dmberhalter
San Antonio, TX
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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Answers
answer 1
I have the exact same range, owned it for 2 months and I have similar concerns; the extended bake time when using convection bake or roast and the fan cutting in and out.

With my unit, the fan comes on for about 10 seconds and then shuts off for about 3 to 5 minutes.

The manual does not note this on & off cycle pattern.

This sort of cycle pattern can't possibly provide the same sort of convection benefits as being on all the time???

What sort of cycle times/intervals are you noticing?
answered 2 years, 2 months ago
gsondej
-1point
0out of 1found this answer helpful.
Question

Gas convection range is 2 months old. There are liquid drip trails between the glass panels of the oven door.

How did these liquid drip lines develop between glass panels? Shouldn't the glass panels have a perimeter seal that prevents this from happening? What is the source of this liquid? What is the method to clean this up and what is the cure to prevent this form reoccurring? HELP!

Thank you,
Kim
asked 2 years, 3 months ago
Kimthecook
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
I'm sorry to hear something has dripped between the layers of glass in the oven door. The door is not sealed because the vents are necessary to enable the outside of the door to stay relatively cool despite the high temperatures in the oven. However, these openings can also allow spills to make their way inside. The door would need to be disassembled to clean between the glass. I would suggest having service such as this performed by a trained professional to avoid damage to your range and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

Is the convection fan going to run continuosly while in convection mode, or will it cycle off and on?

asked 2 years, 4 months ago
jallen1
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
It's normal for the fan to cycle on and off during convection mode in order to maintain a consistent temperature throughout the oven.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Whare is the gas connection on the back of the range? Lower right, Lower left etc.

asked 2 years, 4 months ago
j1206
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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Answers
answer 1
lower left when facing the range
answered 2 years, 4 months ago
DrLenn
Little Apple
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Question

how do I stop the igniter from clicking on my brand new FX510BGS gas range?

It stays on constatntly,in fact all burners click when lit. called tech support and was told to notify manufacturer, please help driving us nuts
asked 2 years, 4 months ago
chucktimmons
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
I'm sorry to hear you're having an issue with your FX510BGS. The igniter should stop making the clicking noise when you turn the knob to your desired setting after the burner is lit. If yours continues to click, please call 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving the issue.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

is the FX510BGS/XAA convection oven inside out or outside in, and is there an off switch for the fan

asked 2 years, 4 months ago
johnstage
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
Not sure what you mean by inside out/outside in, but the air from the convection fan is pulled from the combustion area and blown into the cooking area. The on/off switch is dependent on what you tell it to do when you press the selection pad. Bake will not activate the fan. Convection bake will activate the fan. Same with Roast and Broil if your stove has those options.
answered 7 months ago
MJBearit
Spring Valley, CA
0points
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Question

How do you get a scratch out out the stainless steel?...gas range?

How do you get a scratch out out the stainless steel?.I used a scoring pad on it and now it has a few scratches on the stainless steel.. how do i get it off?.Also does the stainless steel have a gloss coating on it etc?......
asked 1 year, 5 months ago
Asus
on 5.8 cu. ft. Freestanding Gas Range with Fan Convection
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answer 1
Thank you for contacting Samsung.

We recommend you review the following FAQ article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000025&fm_seq=56245

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
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