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Customer Questions & Answers for
samsung Electric Convection Range

Customer Questions & Answers:
89 Questions
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96 Answers

Questions & Answers for samsung Electric Convection Range

Question

On page 14 of my range manual, it says "Do not cook without the glass tray in place on the oven floor." I don't have a glass tray on the oven floor.

asked 3 years, 9 months ago
misenkdj
virginia
on Electric Convection Range
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answer 1
I checked page 14 in the FTQ387 User Manual and did not find that notation. The instruction: "Do not cook without the glass tray in place on the oven floor" is more likely to be found in the over the range microwave manual.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

I do not see three fans in my Samsung range oven. I see a small fan with a larger one beneath it.

asked 3 years, 9 months ago
misenkdj
virginia
on Electric Convection Range
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answer 1
The FTQ387 has three fans: one large fan in the middle, and two smaller fans above and below the larger one.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

do not cook without the glass tray in place on the oven floor

i purchased your stove and was reading the direction and came across this section. There is no glass tray that came with my stove. Is there suppose to be one included or do i have to purchase this seperately.
asked 3 years, 8 months ago
bobby55
on Electric Convection Range
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answer 1
The FTQ387 range does not have a glass tray for the oven floor, and I was unable to find reference to a "glass tray" being placed on the oven floor in the FTQ387 User Manual, which is downloadable as a pdf file from this website. Samsung microwaves, on the other hand, do have glass turntables which must be in place when using. Perhaps this is the instruction you are referring to.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

How many working fans are in FTQ387LWGX model? You say it's a three fan range, but I see spinning only the one in the middle. Should it be this way?

asked 4 years, 9 months ago
oksanik
on Electric Convection Range
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answer 1
During normal baking mode, the center fan spins when the door is closed, providing even air flow. When convection is selected, then all three fans spin when the door is closed.

Thanks for the question!
- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

I have an almost new Samsum Range Model FTQ387LWGX. The oven tempetature is a lot lower (75+ degress) than indicated on the range. How can I adust?

asked 3 years, 8 months ago
Anonymous
on Electric Convection Range
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answer 1
I'm sorry to hear you're having an issue with the temperature of your FTQ387 electric range. The oven temperature can be adjusted ±35°F by following the instructions on page 36 of the User Manual. If your oven temperature is off by more than that, I would suggest contacting Samsung through the Live Chat option on the product support page, or calling 800-SAMSUNG to speak to an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

is there a way to clean inside of oven door glass

we had a boil over with water which spilled inside the door and water stained the oven door glass.
asked 4 years ago
nyama
on Electric Convection Range
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answer 1
I'm sorry to hear this. The door has to be disassembled to clean between the glass, and we recommend contacting an authorized servicer to do this. I would suggest contacting 800-SAMSUNG or your retailer for assistance locating an authorized service center near you.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Hot pot on cold cooktop?

I've heard that resting a hot pan on a cold burner can damage the cooktop,
Is that true for the FTQ387? I did not see any warnings in the user manual for this issue.
asked 3 years, 11 months ago
AndysKitchen
Kingwood, TX
on Electric Convection Range
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answer 1
Resting a hot pan on the cooktop of the FTQ387, even when relatively cold (meaning at room temperature) should not be a problem. Please review the User Manual for recommendations on the types of pans which could scratch or stain the ceramic surface, however.

Thank you for the question,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

What is the difference between the FTQ387 and the FTQ386? Are the features exactly the same? The knobs & door glass look a bit different.

asked 3 years, 10 months ago
carhop54
on Electric Convection Range
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answer 1
The FTQ386 and FTQ387 have most of the same functional features, though there are some differences in the design with regard to the handles, the knobs and the door glass.

Both models feature a 5.9 cubic foot oven capacity with 3-fan True Convection and 3 oven racks, recessed broiler and hidden 8-pass bake element, a 20-minute Steam Quick cleaning cycle, Warming Drawer, and five-burner smooth cooktop with a warming center. The FTQ387 also has the Fast Boil feature on the double burner.

Thanks for your interest!
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

FTQ387LWGX Range - what is 3 prong plug configuration?

Is it standard or are some prongs slanted? What is recommended amp outlet?
asked 3 years, 10 months ago
Anonymous
on Electric Convection Range
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answer 1
The FTQ387LWGX does not come with a power cord. I would suggest you consult with the appliance associates at your retailer or a licensed electrician regarding local building codes and the use of 3 or 4 prong connections, as well as which cord will fit your connection if you already have one, since there are different prong patters for different plugs.

The FTQ387 is rated for 240V 60Hz and a 40 amp power supply.

Thanks for the questions,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

adjusting the door on ftq387lwgx

asked 3 years, 9 months ago
dumb
on Electric Convection Range
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answer 1
For instructions on removing and replacing the oven door on the FTQ387, please refer to page 46 of the User Manual which can be downloaded as a pdf file on this website. For further assistance, please call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

How can we remove adhered aluminum foil from the bottom of the range without damaging the oven?

Aluminum foil was placed on bottom to protect from drippings and help keep the oven clean.
asked 3 years, 9 months ago
my84jeep
Newport News VA
on Electric Convection Range
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answer 1
I'm sorry to hear the foil has damaged your oven. The User Manual cautions against the use of aluminum foil for several reasons, including the possibility that it will damage the oven's interior. I would suggest contacting Samsung through the Live Chat link or call 800-SAMSUNG to speak with an agent who can help you determine the service options that may be necessary to replace the damaged interior.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

Registering Problem

I'm trying to register my range and had to enter a date later than the purchase date. We purchased the range Feb 18, 2010, but didn't have it delivered until May. They delivered a range that was manufactured March 31, 2010, so the registration page won't accept my purchase date. What should I do?
asked 3 years, 5 months ago
SamsungUser8
Knoxville, TN
on Electric Convection Range
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answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Do the front legs adjust on the Samsung convection ovens

asked 3 years, 4 months ago
Lola4
on Electric Convection Range
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answer 1
Yes, the legs on the FTQ387 can be adjusted to level the range.

Thanks for your question,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Cleaning spots inside glass on door. Model FTQ387LWGX

Some liquid boiled over and ran off top of range,spots inside glass on oven door.Should the glass inside of door be sealed?
asked 3 years, 8 months ago
MilkmanP
Tamarac,FL
on Electric Convection Range
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answer 1
Your FTQ387LWGX oven door is an assembly and is not vacuum sealed. The open vents on the door are required for air flow and to allow moisture to evaporate. The door would need to be disassembled in order to clean between the glass. If you wish to have this done, we recommend contacting an authorized service center. Please call 800-SAMSUNG or use the Live Chat button on the product support page for assistance.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

How do I put warming drawer back into the stove?

I've taken the warming drawer out successfully. I can't put it back into the stove. It won't go all the way back into the stove. The manual speaks about replacing the shield on the right glide of the drawer body. What is the shield? I don't see anything. The drawer stops about 2/3rds into the stove.
asked 3 years, 4 months ago
Fussball
Fairport, NY
on Electric Convection Range
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answer 1
Thanks for the question. Current FTQ387 models no longer have the "shield" referenced in the User Manual. The key to reinstalling the warming drawer is to have both the right and left rails aligned, and to make sure the bearing glides on the chassis are in the forward position. It's not unusual to feel some resistance when pushing the drawer back into place, but if everything is aligned you should be able to push it back by applying a small amount of pressure. If you haven't already, check the cavity and the rail for items or debris that could be obstructing the path of the drawer.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

how many owen racks come with the range?

under specification it's says 3 or is it 2? Very confusing. If the 2 racks standard, can i order 1 more?
asked 5 years ago
Anonymous
on Electric Convection Range
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answer 1
The FTQ387 comes with three racks. The FTW353 comes with 2 racks.
answered 5 years ago
HandyHelper
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Question

where is the serial number located?

to register I must supply the serial number where the heck is it located
asked 4 years, 11 months ago
jimwmoriison
on Electric Convection Range
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answer 1
Good question. The serial number on the FTQ387LWGX is located on the lower left front edge of the range cabinet, next to the warming drawer opening. Please click here for a visual explanation of the location of the serial number: http://ars.samsung.com/customer/usa...

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

What is the difference between FTQ353 and FTQ387? I see the 387 costs more, what are the added features?

asked 4 years, 2 months ago
Anonymous
on Electric Convection Range
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answer 1
While the FTQ353 has Samsung's 3-Fan Convection feature, the FTQ387 is our True Convection model, meaning it has a third heating element located behind the fans in the back of the oven. True Convection, which is also sometimes called "European Convection" provides an extra source of heat for faster cooking.

The FTQ387 also has:
- "Fast Boil" cooktop burner
- 3 oven racks (vs. 2 in the FTQ353)
- Stainless Steel handle on Warming Drawer
- more Stainless Steel on the door

Both models have a large 5.9 cubic foot oven capacity; even cooking, thanks to our 3-fan convection system; 5-burner cooktop; warming drawer; and Steam Quick, for faster, more efficient, oven cleanup.

Thanks for considering Samsung!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Are there extended screw-in feet for this range?

We just put in new quartz countertops. The range is no longer flush with the countertops, sitting approximately 1/2 - 3/4 inclhes below the surface. The adjustable feet are extended all the way out. We have had to set the range on blocks to make it flush.
asked 3 years, 7 months ago
Anonymous
virginia, usa
on Electric Convection Range
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answer 1
The adjustable feet are designed to help level the range, which is a standard height, rather than to raise it up significantly. Samsung does not have different height options for the feet either. Raising it with shims or blocks as you've done may be your best bet, though it's very important to make sure the range and its electrical connections are level, stable and secure. Perhaps a kitchen designer could advise you on ways of making this adjustment less visible.

Congratulations on your new countertop!
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

how to prevent oven racks from tilting down when slid out?

When sliding rack out to more easily take dish out of the oven, the rack tilt forward down, and the pan nearly slides off the rack onto the open door below. Unacceptable...

We just purchased this range and must find a solution for this problem before someone gets hurt or burned. Otherwise, we will have to return it..
asked 3 years, 2 months ago
Wsimp
San Diego
on Electric Convection Range
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answer 1
Thank you for the question. It is necessary for the racks to have some freedom to move to enable them to slide in and out, and they should be supported when pulled out to prevent items from sliding forward. Please make sure the oven is level both front to back and side to side to ensure the racks are also level to start with. If the oven is leaning forward at all, it will be more difficult to keep items from sliding forward when the rack is pulled out.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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