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Most Recent Questions
Recent Question:
My Temp does not hold when in convection bake and bake. It will not recover and is the second stove to have a similiar problem - -
Recent Question:
Can I use a pressure canner on the stovetop? If so, what is the maximum size?
Recent Question:
How can I remove burned-in "pockmarks" on my range's black glass cooktop? Can the cooktop eventually be replaced?
Questions with Most Recent Answers
Question:
My Temp does not hold when in convection bake and bake. It will not recover and is the second stove to have a similiar problem - -
Question:
Can I use a pressure canner on the stovetop? If so, what is the maximum size?
Question:
how far below the set temperature will the oven go before it starts to reheat?
See all Samsung Questions and Answers Electric Ranges Q & A

Customer Questions & Answers for
Electric Convection Range

Customer Questions & Answers:
89 Questions
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96 Answers

Questions & Answers for samsung Electric Convection Range

Question

Have you stopped making the higher-end ranges in WHITE?

It seems that all ranges from this model up that have more higher-end features are not available in WHITE. Are you going to make any of these ranges in WHITE? Or is my best choice now and in the future the WHITE FTQ353? Is the WHITE being phased out of your line?
asked 4 years, 3 months ago
Anonymous
Tennessee
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I cannot tell you what the plans are for offering higher end models in other colors, including white, in the future, and I am not aware of any plans of phasing white models out of our line-up. At this point in time, you're correct that the model that offers the most features and is available in white is the FTQ353IWUW. This 5-burner ceramic smoothtop electric range also features a spacious 5.9 cubic foot, 3-fan convection oven with an 8-pass hidden bake element, the innovative Steam Quick cleaning option, and a handy warming drawer.

Thank you for considering Samsung!
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how many owen racks come with the range?

under specification it's says 3 or is it 2? Very confusing. If the 2 racks standard, can i order 1 more?
asked 5 years, 3 months ago
Anonymous
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The FTQ387 comes with three racks. The FTW353 comes with 2 racks.
answered 5 years, 3 months ago
HandyHelper
0points
0out of 0found this answer helpful.
Question

FTQ387LWGX Range - what is 3 prong plug configuration?

Is it standard or are some prongs slanted? What is recommended amp outlet?
asked 4 years, 1 month ago
Anonymous
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The FTQ387LWGX does not come with a power cord. I would suggest you consult with the appliance associates at your retailer or a licensed electrician regarding local building codes and the use of 3 or 4 prong connections, as well as which cord will fit your connection if you already have one, since there are different prong patters for different plugs.

The FTQ387 is rated for 240V 60Hz and a 40 amp power supply.

Thanks for the questions,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Wattage of Heating Elements

I can't find anywhere what the wattage is of the cooktop heating elements. I would like to compare it to the range that I am replacing. Can you provide them for the 2 small ones, the dual element and the triple element? Thanks.
asked 4 years, 6 months ago
hdgar
Florida
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Following are the specifications for each of the five ceramic cooktop elements on the FTQ387LWGX:
• Right front: 3,000-watt, 6"/9"/12" triple burner
• Left front: 3,000-watt, 6"/9" double burner with Fast Boil feature
• Right and Left rear: 1,200-watt 6" burners
• Warming center: 100-watts

In addition, the FTQ387LWGX oven features:
• 3,000-watt 8-pass hidden bake element
• 3,800-watt 6-pass recessed broil element
• 3-fan true convection
• Proofing and Sabbath modes
• 5.9 cubic foot capacity

The 1.4 cubic foot capacity, 600-watt, 4-pass warming drawer features 3 temperature settings.

Thanks for considering Samsung!
- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Willthe FTQ387l be available in Black?

We are ready to order appliances for a new home and every appliance is two kitchens will be in black and we need ranges with 12" burners in black.
asked 4 years, 5 months ago
hankshaft
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I cannot tell you whether the available colors will change in the future, but the FTQ387 is currently available only in Stainless Steel. The FTQ353IWUB electric range is black, and though it does not have the 12" burner, it's five-burner cooktop does have two 6"/9" burners, two 6", and a warming center. Other features include a 5.9 cubic foot capacity, standard convection oven with warming drawer and Samsung's Steam Quick feature for easy, efficient cleaning.

Here is the link to the FTQ353IWUB product page and specifications: http://www.samsung.com/us/consumer/...

Thank you for your interest!
- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where is the serial number located?

to register I must supply the serial number where the heck is it located
asked 5 years, 2 months ago
jimwmoriison
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good question. The serial number on the FTQ387LWGX is located on the lower left front edge of the range cabinet, next to the warming drawer opening. Please click here for a visual explanation of the location of the serial number: http://ars.samsung.com/customer/usa...

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

do you take the racks when steam cleaning

asked 4 years, 1 month ago
wslang45
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung does recommend removing the oven racks during the Steam Cleaning cycle.

Thank you for the question,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

adjusting the door on ftq387lwgx

asked 4 years ago
dumb
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For instructions on removing and replacing the oven door on the FTQ387, please refer to page 46 of the User Manual which can be downloaded as a pdf file on this website. For further assistance, please call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can we remove adhered aluminum foil from the bottom of the range without damaging the oven?

Aluminum foil was placed on bottom to protect from drippings and help keep the oven clean.
asked 4 years ago
my84jeep
Newport News VA
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the foil has damaged your oven. The User Manual cautions against the use of aluminum foil for several reasons, including the possibility that it will damage the oven's interior. I would suggest contacting Samsung through the Live Chat link or call 800-SAMSUNG to speak with an agent who can help you determine the service options that may be necessary to replace the damaged interior.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the difference between FTQ353 and FTQ387? I see the 387 costs more, what are the added features?

asked 4 years, 5 months ago
Anonymous
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While the FTQ353 has Samsung's 3-Fan Convection feature, the FTQ387 is our True Convection model, meaning it has a third heating element located behind the fans in the back of the oven. True Convection, which is also sometimes called "European Convection" provides an extra source of heat for faster cooking.

The FTQ387 also has:
- "Fast Boil" cooktop burner
- 3 oven racks (vs. 2 in the FTQ353)
- Stainless Steel handle on Warming Drawer
- more Stainless Steel on the door

Both models have a large 5.9 cubic foot oven capacity; even cooking, thanks to our 3-fan convection system; 5-burner cooktop; warming drawer; and Steam Quick, for faster, more efficient, oven cleanup.

Thanks for considering Samsung!
Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does this range come with a cook book? The specs on Samsung.com said it did.

asked 4 years, 1 month ago
Pamyuma
Arizona
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The FTQ387LWGX electric range does not come with a cookbook. Thank you for the question and I'll pass this information along.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I've read some reviews that the cooktop scratches easily. Is this really the case & is there a special cleaner that should be used?

asked 4 years, 2 months ago
Anonymous
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Ceramic cooktops should be used and cleaned properly in order to avoid scratches. Special cleaners designed specifically for ceramic cooktops are available, and mild liquid detergents are also acceptable for cleaning. It is important to select the proper cookware, as well, avoiding glass, which can scratch ceramic, and cookware with rough surfaces. Sliding metal (like aluminum) across ceramic can also cause marks. For proper cookware selection, use and maintenance of the FTQ387 and Samsung's other ceramic cooktops, please refer to the User Manual, which is downloadable as a pdf file from this website.

Thank you for your interest,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have Farberware Stainless Steel pots/pans that work great, but 20 yrs old. Is it necessary to use different pots on this stove?

asked 4 years, 2 months ago
Anonymous
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Stainless steel pots and pans are acceptable for use on the FTQ387 ceramic cooktop. For more information on selecting the proper cookware and caring for this range, please refer to the User Manual which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Code -5E- appears on display. Oven shuts down

When baking in oven all of a sudden it beeps and displays -5E- on display and oven heat turns off. Very frustrating. Oven is only 3 months old.
asked 4 years, 1 month ago
Anonymous
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your FTQ387 range, and understand it can be frustrating. "SE" is the shorted key error code. When this occurs, press the CLEAR/OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, your range will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need to know what the electrical requirement is for the oven I purchased

I ordered the FTQ387LWGX oven and need to know what amp type do I need for this oven? You don't seem to have an installation guide
asked 4 years ago
jgray
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All of our ranges require 220 Volts
answered 4 years ago
SamsungHomeAppliance
0points
0out of 0found this answer helpful.
Question

ever since I self cleaned the oven for the first time, when initially starting the convection oven feature, the fan is mow very loud. After

several minutes, the fan sounds becomes quieter. Does this need to be serviced ?
asked 4 years ago
fjtropea
Syracuse
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest calling 800-SAMSUNG to speak with an agent who can help determine whether service is needed.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

On page 14 of my range manual, it says "Do not cook without the glass tray in place on the oven floor." I don't have a glass tray on the oven floor.

asked 4 years ago
misenkdj
virginia
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I checked page 14 in the FTQ387 User Manual and did not find that notation. The instruction: "Do not cook without the glass tray in place on the oven floor" is more likely to be found in the over the range microwave manual.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I just purchased a Samsung Oven Range. Where do I find the s/n? i just purchased and I want to put the info online?

asked 4 years ago
HeritageSoftail
Shawnee, KS
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The serial number for your range is located on the lower left front edge of the chassis of the range, behind the front edge of the warming drawer.

To see a photo showing the location of the serial number plate, please click on the following link, then select "Additional Resources" > "Where Is The Serial Number Located": http://support-us.samsung.com/cyber...

For additional assistance, please use the Live Chat link on the Support page, or call 800-SAMSUNG to speak with an agent.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to clean

I bought a stainless FTQ387 and can't clean the front well, the stainless always looks like it has drips on it. I use a soapy sponge or windex and that's not doing it
asked 4 years, 1 month ago
emjay
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a number of products on the market specifically intended to clean real stainless steel. Another option is to apply a small amount of baby oil to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but will help prevent fingerprints from recurring.

Thanks for choosing the FTQ387!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I do not see three fans in my Samsung range oven. I see a small fan with a larger one beneath it.

asked 4 years ago
misenkdj
virginia
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The FTQ387 has three fans: one large fan in the middle, and two smaller fans above and below the larger one.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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