Looking for Answers about samsung Electric Convection Range?

The FTQ387 has three fans: one large fan in the middle, and two smaller fans above and below the larger one.

Thank you,
Ms. Samsung

The serial number for your range is located on the lower left front edge of the chassis of the range, behind the front edge of the warming drawer.

To see a photo showing the location of the serial number plate, please click on the following link, then select "Additional Resources" > "Where Is The Serial Number Located": http://support-us.samsung.com/cyber...

For additional assistance, please use the Live Chat link on the Support page, or call 800-SAMSUNG to speak with an agent.

Thank you,
Ms. Samsung

During normal baking mode, the center fan spins when the door is closed, providing even air flow. When convection is selected, then all three fans spin when the door is closed.

Thanks for the question!
- Ms. Samsung

The FTQ387 range does not have a glass tray for the oven floor, and I was unable to find reference to a "glass tray" being placed on the oven floor in the FTQ387 User Manual, which is downloadable as a pdf file from this website. Samsung microwaves, on the other hand, do have glass turntables which must be in place when using. Perhaps this is the instruction you are referring to.

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with the temperature of your FTQ387 electric range. The oven temperature can be adjusted ±35°F by following the instructions on page 36 of the User Manual. If your oven temperature is off by more than that, I would suggest contacting Samsung through the Live Chat option on the product support page, or calling 800-SAMSUNG to speak to an agent who can assist you further.

Thank you,
Ms. Samsung

For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Yes, the legs on the FTQ387 can be adjusted to level the range.

Thanks for your question,
Ms. Samsung

Thank you for the question. It is necessary for the racks to have some freedom to move to enable them to slide in and out, and they should be supported when pulled out to prevent items from sliding forward. Please make sure the oven is level both front to back and side to side to ensure the racks are also level to start with. If the oven is leaning forward at all, it will be more difficult to keep items from sliding forward when the rack is pulled out.

- Ms. Samsung

I'm sorry to hear this. The door has to be disassembled to clean between the glass, and we recommend contacting an authorized servicer to do this. I would suggest contacting 800-SAMSUNG or your retailer for assistance locating an authorized service center near you.

- Ms. Samsung

Resting a hot pan on the cooktop of the FTQ387, even when relatively cold (meaning at room temperature) should not be a problem. Please review the User Manual for recommendations on the types of pans which could scratch or stain the ceramic surface, however.

Thank you for the question,
Ms. Samsung

The FTQ386 and FTQ387 have most of the same functional features, though there are some differences in the design with regard to the handles, the knobs and the door glass.

Both models feature a 5.9 cubic foot oven capacity with 3-fan True Convection and 3 oven racks, recessed broiler and hidden 8-pass bake element, a 20-minute Steam Quick cleaning cycle, Warming Drawer, and five-burner smooth cooktop with a warming center. The FTQ387 also has the Fast Boil feature on the double burner.

Thanks for your interest!
Ms. Samsung

Samsung does not have gas ranges available at this time, and I cannot predict when they will be available. Please continue to check samsung.com for updates, and thank you for your interest.

- Ms. Samsung

Following are the specifications for each of the five ceramic cooktop elements on the FTQ387LWGX:
• Right front: 3,000-watt, 6"/9"/12" triple burner
• Left front: 3,000-watt, 6"/9" double burner with Fast Boil feature
• Right and Left rear: 1,200-watt 6" burners
• Warming center: 100-watts

In addition, the FTQ387LWGX oven features:
• 3,000-watt 8-pass hidden bake element
• 3,800-watt 6-pass recessed broil element
• 3-fan true convection
• Proofing and Sabbath modes
• 5.9 cubic foot capacity

The 1.4 cubic foot capacity, 600-watt, 4-pass warming drawer features 3 temperature settings.

Thanks for considering Samsung!
- Ms. Samsung

The FTQ387LWGX does not come with a power cord. I would suggest you consult with the appliance associates at your retailer or a licensed electrician regarding local building codes and the use of 3 or 4 prong connections, as well as which cord will fit your connection if you already have one, since there are different prong patters for different plugs.

The FTQ387 is rated for 240V 60Hz and a 40 amp power supply.

Thanks for the questions,
Ms. Samsung

I cannot tell you whether the available colors will change in the future, but the FTQ387 is currently available only in Stainless Steel. The FTQ353IWUB electric range is black, and though it does not have the 12" burner, it's five-burner cooktop does have two 6"/9" burners, two 6", and a warming center. Other features include a 5.9 cubic foot capacity, standard convection oven with warming drawer and Samsung's Steam Quick feature for easy, efficient cleaning.

Here is the link to the FTQ353IWUB product page and specifications: http://www.samsung.com/us/consumer/...

Thank you for your interest!
- Ms. Samsung

The FTQ387 and other Samsung convection ovens are calibrated at the factory. If you find the oven temperature is running either too hot or too cold based on familiar recipes, the oven thermostat can be adjusted ±35°F. For more information, please refer to page 36 of the user manual which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung

The FTQ387LWGX electric range does not come with a cookbook. Thank you for the question and I'll pass this information along.

- Ms. Samsung

I'm sorry to hear grease and dirt has gotten between the layers of glass in the oven door. The door would need to be disassembled to clean between the glass. I would suggest having service such as this performed by a trained professional to avoid damage to your range and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Thanks for the question. Current FTQ387 models no longer have the "shield" referenced in the User Manual. The key to reinstalling the warming drawer is to have both the right and left rails aligned, and to make sure the bearing glides on the chassis are in the forward position. It's not unusual to feel some resistance when pushing the drawer back into place, but if everything is aligned you should be able to push it back by applying a small amount of pressure. If you haven't already, check the cavity and the rail for items or debris that could be obstructing the path of the drawer.

- Ms. Samsung

For instructions on removing and replacing the oven door on the FTQ387, please refer to page 46 of the User Manual which can be downloaded as a pdf file on this website. For further assistance, please call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung