Thanks for the question. When using the Convection Bake setting on your FTQ386 range, the set temperature is adjusted down by 25°F automatically, which is the typical temperature conversion in convection baking. Since baked goods often require a certain amount of time for the chemical reactions to take place, the benefit of convection for baking is primarily to help them cook evenly.
While the ranges are calibrated at the factory to be within the acceptable variance, if you determine that yours is running either too hot or too cool, you can adjust the thermostat yourself by up to ±35°F by following the instructions in the user manual, which can be downloaded as a pdf file from this website.
The best way to determine whether your oven thermostat is working properly is to follow familiar recipes. If your 3 lb. chicken took as long or longer to cook with convection than it did in your non-convection oven, it is likely that an adjustment is necessary. If you determine that your oven's temperature is varying from the set temperature by more than ±35°F, I would suggest contacting Samsung for service to make the necessary repairs or adjustments by submitting an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 6 months ago