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See all Samsung Questions and Answers Electric Ranges Q & A

Customer Questions & Answers for
samsung Electric Convection Range

Customer Questions & Answers:
18 Questions
 | 
19 Answers
Overall Rating:
3.714 out of 5
3.7
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Questions & Answers for samsung Electric Convection Range

Question

oven fan doesn't turn off even when the clar/off button is pressed. Is there a global reset function/combination?

asked 2 years, 3 months ago
DanCo
California
on Electric Convection Range
0points
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2 answers
Answers
answer 1
It is probably the oven cooling fan running to help cool down the oven.
answered 1 year, 5 months ago
Brett86
Fort Myers, FL, USA
-1point
0out of 1found this answer helpful.
answer 2
It isn't unusual for the oven fan to operate intermittently, particularly when the oven is preheating, even if the convection feature is not selected. If the oven is off and the fan is still running, it may be necessary to contact service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Do you manufacture slide in elecric ranges

We really like the Samsung Products and see that we can get a refrgerator and dishwasher, however we are looking for an electric range in the slide in style. I would like to have all my appliances match.
asked 4 years, 9 months ago
kanstett
on Electric Convection Range
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1 answer
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answer 1
Samsung does not make slide-in ranges at this point in time, and I can't predict when this product may become available. Thank you for your interest in Samsung.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

how do i clean my range:

more than steam cleaning
asked 4 years, 6 months ago
home
on Electric Convection Range
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1 answer
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answer 1
For tips on cleaning all of the oven surfaces in the FTQ386LWUX and other Samsung ranges, please follow this link: http://ars.samsung.com/customer/usa...

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

we own a FTQ386LWUX electric range. The oven racks are too small and fall when a heavy load is placed on them (ie turkey).

How can we get new racks that fit properly?
asked 3 years, 3 months ago
Anonymous
Sellersville PA
on Electric Convection Range
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1 answer
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answer 1
I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My convection oven takes longer to roast than regular oven.

This is my first convection oven. The 3# chicken I roasted was in for over 2 hours and still was not quite done. Should it have been calibrated somehow at delivery? Baking cookies and quickbreads seems to take about the same amount of time as regular baking.
asked 3 years, 3 months ago
judy2004
on Electric Convection Range
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answer 1
Thanks for the question. When using the Convection Bake setting on your FTQ386 range, the set temperature is adjusted down by 25°F automatically, which is the typical temperature conversion in convection baking. Since baked goods often require a certain amount of time for the chemical reactions to take place, the benefit of convection for baking is primarily to help them cook evenly.

While the ranges are calibrated at the factory to be within the acceptable variance, if you determine that yours is running either too hot or too cool, you can adjust the thermostat yourself by up to ±35°F by following the instructions in the user manual, which can be downloaded as a pdf file from this website.

The best way to determine whether your oven thermostat is working properly is to follow familiar recipes. If your 3 lb. chicken took as long or longer to cook with convection than it did in your non-convection oven, it is likely that an adjustment is necessary. If you determine that your oven's temperature is varying from the set temperature by more than ±35°F, I would suggest contacting Samsung for service to make the necessary repairs or adjustments by submitting an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do you remove melted foil from the bottom of the over - FTQ387LWGS

Is there a part for the bottom of the over that can be replaced?
asked 3 years, 3 months ago
Anonymous
San Antonio Texas
on Electric Convection Range
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1 answer
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answer 1
I'm sorry to hear you've had this issue. If the melted foil doesn't just peel off, it may not be possible to remove it. For information and availability of a replacement bottom panel for your FTQ387 range, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

oven door is locked how can i open it

my oven is making a loud clicking sound and the door wont open it reads this code E-03.how can i stop it?we tried to unplug it and plug it back in
asked 3 years, 1 month ago
valshere4u
pomona
on Electric Convection Range
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1 answer
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answer 1
If your FTQ386 is displaying the E-03 Functional Error Code, please press the CLEAR/OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, service may be needed. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I fix a door lock error?

The door lock error is beeping on my stove and I cannot get it to stop nor can I use any function on my stove
asked 3 years ago
jkolbe40
on Electric Convection Range
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your FTQ386. Press the CLEAR/OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not resolve the issue, service may be necessary. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

Why it it taking over 30 minutes to heat up the oven to 450 degrees?

asked 2 years, 11 months ago
dblcountry
on Electric Convection Range
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1 answer
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answer 1
There are different factors that can effect the rate at which the oven will preheat. Please make sure the range is connected to a sufficient power supply based on this model's rating (240V/60 Hz/40 amps), and keep the door closed while it is preheating for best results.

Thank you,
Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

One heating element doesn't work

asked 2 years, 9 months ago
mheinlein
Louisburg, NC
on Electric Convection Range
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your range. If one heating element is not working but the rest are, your range will likely require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Why does the MEDC300XW oven take 15 -20 mintues to preheat?

asked 2 years, 9 months ago
Iammadnow
on Electric Convection Range
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1 answer
Answers
answer 1
There are different factors that can effect the rate at which the oven will preheat. Please make sure the range is connected to a sufficient power supply based on your model's electrical rating, and keep the door closed while it is preheating for best results.

Thank you,
Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The top 3 numbers on my range will not work.

asked 2 years, 7 months ago
Bonray
on Electric Convection Range
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your range. If some of the numbers on the keypad are not working, but others are, service is probably necessary. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I adjust the volume of the timer on my range

The volume has diminished considerably in the last couple weeks.
asked 2 years, 5 months ago
Anonymous
Omaha, Ne.
on Electric Convection Range
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1 answer
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answer 1
Thank you for the question. There is no manual control for adjusting the volume of the timer signal on your range. If yours has changed significantly, then service may be necessary to determine the cause and how to fix it. I would suggest submitting an online service request through the link below, or calling 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

Can the number pad be replaced

The number 1 and the zero no longer work on the number pad
asked 2 years, 5 months ago
mbieluwka
Richmond, Tx
on Electric Convection Range
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1 answer
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answer 1
I'm sorry to hear some of the numbers on the control panel of your FTQ386LWUX are no longer working properly. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

on the biggest burner on my electric range where you can choose three different setting, large, medium, or small. The small part is not heating up.

What can I do to make is work again?
asked 2 years, 5 months ago
Mondany
on Electric Convection Range
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1 answer
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answer 1
I'm sorry to hear you're having this issue. If some elements are working properly but others are not, your FTQ386 may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How to replace warming drawer. I cannot find the shield on the right side of the drawer as referred by manual

The drawer seems to be farther out on the right than the left do I need a technician?
asked 2 years, 5 months ago
lippmannj
North Huntingdon, PA
on Electric Convection Range
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1 answer
Answers
answer 1
Thanks for the question. There is actually no longer a shield on the glide, so you should be able to align the left and right sides, then push the drawer in until it clicks in place. It's important to make sure the bearing glides are pulled all the way forward before pushing the drawer back.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

Can not find Model Number on Registration Page

I entered the closest model number to mine but my model number FTQ3531WUX was not listed on the Registration Page
asked 2 years, 2 months ago
pemberger
The Villages, FL
on Electric Convection Range
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1 answer
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answer 1
Thank you for the question. The correct model number for your range is FTQ353IWUX (the last four characters are letters rather than numerals). Please try the registration page again, or contact an agent who can assist you either through the Live Chat feature or by calling 800-SAMSUNG.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why can't I change the oven temp?

When the oven or burners are on simultaneously or individually and the touch key pad gets warm from residual heat the key pad does not recognize when I attempt to change the oven temp. Is this a sign of the display touch screen going bad? And can I purchase just that portion and replace it if that is the case. We had at one point used a cool cloth to cool down the touch pad so that we could change the oven temp. The last few times this trick didn't work.
asked 1 year ago
nate123
Savannah, GA, USA
on Electric Convection Range
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1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
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