I'm sorry to hear you're having this issue with your FTQ353IWUX electric range. Please check the electrical power supply first, to be sure it is rated appropriately for this range. The FTQ353 requires a 240V, 60 Hz power supply with a dedicated 40 amps circuit. If necessary, please contact a licensed electrician to assess your home's power supply and review your options.
Given the risks involved in servicing electric appliances, Samsung recommends that service on your range be performed by a trained professional to avoid further damage to the appliance or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...