Looking for Answers about samsung Electric Convection Range?

The "burners" on an electric range have TWO settings - off and on. There is no in between. So they turn on and off to maintain a goal.

With the burner set to high, normally they stay on almost all the time, heating the pot on top of it to boil water. With the heat control set to an intermediate value, the burner will kick on and off repeatedly to maintain a goal temperature. However, if you leave a pot off of the burner, they will overheat if they stay on permanently. The temperature sensor recognizes this fact, and that there is no need to leave the burner on.

All of this is different for a gas range, where it is the amount of gas that is fed to the burner to control the heat.

Note that an electric range will cook more slowly than a gas range. So you may think the stove is not working properly, when it actually is working as it is designed. One other important point - a smooth top range like this cooks most efficiently with flat bottomed pots. You need good contact over the bottoms to get good heat transfer, and good heat transfer is essential for cooking. Check this fact by taking one of your pots and hold a ruler across the diameter (underneath the pot). Or take the pot and touch the edge of your counter top. Sight along that straight edge. Most pots tend to have a bit of a dish to them, so the center of the pot may stand off by as much as 1/4 inch. Those pots will perform poorly.

Kashering a Glass, Corning, Halogen, or Ceran electric smoothtop range for Pesach use is a bit complex. To kasher the burner area, turn on the elements until they glow. The burner area is now considered kosher for Pesach. However, the remaining area that does not get hot is not kashered. The manufacturers do not suggest covering this area as one would a porcelain top, as it may cause the glass to break. Real kosherization can be accomplished by holding a blow torch over the glass until it is hot enough to singe a piece of newspaper on contact with the glass. However, this too may cause the glass to shatter and is not recommended. As the area between the burners cannot practically be kashered, it would be wise to have a trivet on the open glass area to move pots onto. In addition, it would be wise to place a metal disc, approximately 1/8 of an inch thick, on the burner area to raise the Passover pots above the rest of the glass surface. (Caution: This disc should not extend beyond the designated cooking area.) This will help in case the pot boils over, sending a trickle of hot liquid that would serve as a connector from the Passover pot to the non-Passover stovetop.

I was wondering the same thing as well about a cover to protect the ceramic overlay. However, a rubberized non-flammable mat would be a great choice in case a heavy object were to fall onto the ceramic overlay. Ideally, the purchaser would have to find a company or create a template to create such a product for the protection of the range's ceramic top.

The FTQ353IWUB and FCQ321HTUB black freestanding electric ranges are now available. Samsung does not currently make a slide-in range, and the freestanding models cannot be converted. Thank you for your interest in Samsung!

- Ms. Samsung

Following is the link to Samsung's online service request form:
http://www.samsung.com/us/support/o...

- Ms. Samsung

For tips on cleaning all of the oven surfaces, including the interior, please follow this link: http://ars.samsung.com/customer/usa...

- Ms. Samsung

It may be your breaker box or a bad outlet

I'm sorry to hear you're having this issue. Please refer to pages 43-44 of the user manual for advice on removing stains or burned-on residue. The user manual can be downloaded as a pdf file from this website for your convenience. If this does not help to resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

It means the pan is not induction ready. Not all magnetic pans are induction. No aluminum, copper bottom, or glass pots are. Most magnetic stainless steel, cast iron, and enamelized cast iron are induction ready.

I'm sorry you may have something between the glass panes of your range door. In order to clean inside the door it would be necessary to disassemble it which would require service. For more information, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

The over adjusts itself. You put in the temperature you want, and for convection cycles, the oven will automatically adjust to a slightly lower temperature.

1. Clean the induction cook-top daily by applying a few drops of ceramic cook-top cleaner to the induction cook-top surface. The owner's manual provided with an induction cook-top may identify manufacturer-recommended cook-top cleaning solutions.
2. Using a paper towel or cleaning pad designed for glass cook-tops, spread the cleaner across the cook-top surface. Use a dry paper towel to remove the cleaner from the surface.
3. Remove spills and burned-on residue by first allowing the induction cook-top surface to cool. Place the ceramic cook-top cleaner directly on the spill. Use a ceramic cook-top cleaning pad to scrub the area clean. Repeat as necessary to remove residue.
4. Use a scraper designed for cleaning a ceramic cook-top to remove heavily burned-on residue. Make sure that the cooking surface has cooled completely before attempting to scrape off the residue. Use pressure to scrape off the residue. Then use the ceramic cook-top cleaner and cleaning pad to remove remaining residue.

It's a standard range. Same as all 30 inch electrics.

You can use cast iron, enamelized cast iron, and MOST stainless that is magnetic. I would advise against rough bottom cast iron or that you are very careful with it. The surface is strong but it is not made of diamond.

Check the pot you are using - if the pot is curved it will not work well. The range is designed to permit flat-bottom pots to take advantage. I can boil water is less than 2-minutes. I had to change a few pots for new ones that were flush with the range, which distributes the heat evenly during the cooking process. Our biggest complaint is that we are use to cooking at a different time rate and the food will sometimes singe because the range cooks the foods more efficiently.

samsungparts.com

The FTQ353IWUX is available with only one door design, and it's stainless above and below the window, but black to the left and right of the window. For information on parts availability, please visit samsungparts.com or call 800-627-4368. They should be able to tell you whether the FTQ387LWGX door is available and what the cost would be.

- Ms. Samsung

Maximum weight for the cooktop is 70 pounds

There are several reasons why foil should not be used to line the oven, not the least of which is that it can fuse to the surface of the oven and be very difficult to clean out. For tips on cleaning all of the oven surfaces, including the interior, please follow this link: http://ars.samsung.com/customer/usa...

- Ms. Samsung

Unfortunately, the range will not fit into your space.