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Customer Questions & Answers for
samsung Electric Convection Range

Customer Questions & Answers:
38 Questions
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38 Answers

Questions & Answers for samsung Electric Convection Range

Question

Where can I get oven racks for FTQ3521WUX?

The ones in our range do not fit - they may not be the original ones. We can only put them in upside down, and we cannot slide them at all or they will fall out.
asked 4 years, 9 months ago
Anonymous
on Electric Convection Range
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answer 1
For information on parts availability for the FTQ352IWUX, please visit samsungparts.com or call 800-627-4368. You may want to make a note of the correct model number, which has a letter "I" in the 7th position rather than a number "1". Thank you for the question.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

my ftq352iwux range oven will not preheat to bake and displays a E-08 code.

I have checked the wiring and the stove is getting 240 to the terminal block.
Is there other items that can be checked to narrow down the root cause?
asked 3 years, 10 months ago
beaker
on Electric Convection Range
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answer 1
I'm sorry to hear you're having this issue. The E-08 code indicates an oven heating error. Try cycling the power to the range by turning the circuit breaker off then back on. If normal operation does not resume, your range will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

How many amps of electrical service are needed for Range FTQ352IWUX ?

I need to rewire the 240 volt circuit before purchasing this unit and need to know what is required/recommended. (30 amp, 40 amp, or 50 amp service.)

thanks, Jim
asked 3 years ago
Anonymous
on Electric Convection Range
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answer 1
The FTQ352IWUX is rated for 40 amps.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

My stove will not heat up

asked 3 years, 9 months ago
maiolie
on Electric Convection Range
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answer 1
I'm sorry to hear you're having this issue. Please check to make sure the range is plugged in properly, and the fuse is not blown or circuit breaker switch has not tripped. If the appropriate 240V, 60 Hz, 40 amp power supply is working properly, the controls are set correctly and not locked out (clear this by pressing the Clear/Off pad for 3 seconds), and the cooktop still will not heat up, your range may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

Can i use a pressure canner on my electric range?

my model number is FTQ352IWUX
asked 2 years, 11 months ago
KCKCKCKC
on Electric Convection Range
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The cook tops on Samsung electric ranges have been internally tested to support loads of up to 70 pounds and run continuously at maximum heat levels for extended periods of time. Samsung does not guarantee fitness of the product for any specific purpose, however, it is our understanding that the load, heat and time parameters of general non-commercial canning would fall into those performed in our tests. Please understand that this statement does not imply that the referenced cook top could be used for commercial use, as operation of the product in a commercial manner may void the warranty.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Digital Clock on Electric range FTQ353IWUX - parts of the numbers are not lighting. Example: a 7 looks like a 1 -- top is not lighting up.

Can we repair this ourselves?
asked 1 year, 10 months ago
FloridaGolfer
Inverness, FL, USA
on Electric Convection Range
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answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. As this isn't a user serviceable problem, it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
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Question

My oven won't work and the code E-28 is coming up on the display.

asked 2 years, 8 months ago
wjlee89
on Electric Convection Range
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answer 1
I'm sorry to hear you're having this issue. E-28 is a functional error indicating there may be a shorted oven sensor. Press the CLEAR/OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, your FTQ352 may require service. Please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

My model not listed in drop down list - ?

My model is FTQ353IWUX but you don't have it lised in the group for registration - ? I had to pick another model to get my product registered.
Please make sure you get the correct model.
Thanks.
asked 3 years, 7 months ago
Sandylp
on Electric Convection Range
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answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

My wife bumped the edge of the door on thi range and the glass front just shattered. What can I do for a new door?

asked 1 year, 4 months ago
dcbly1350
Indiana, USA
on Electric Convection Range
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answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
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Question

were can we buy Cerama Bryte

none came with oven Thank you
asked 3 years ago
pauljohn
on Electric Convection Range
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answer 1
Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can help determine whether your range should have come with a sample of the cooktop cleaner. For help finding where you can purchase Cerama Bryte or other ceramic cooktop cleaners, I would suggest contacting your local Samsung appliance retailer.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

when registering electric range, model number not listed. i have model FTQ3531WUX/XAA and the only number close is FTQ3521WUX/XAA.

so that is what i selected. how do i register the correct model number range?
asked 2 years, 11 months ago
marlene13
on Electric Convection Range
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answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
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Question

how can i turn on my oven

electric range model number FTQ352IWUW
asked 2 years, 10 months ago
blessing
usa
on Electric Convection Range
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answer 1
To turn on the FTQ352IWUW oven, press the desired function button, such as "Bake", enter the temperature using the number keypad, and press Set/Start.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Radiant cooktop problems

One burner does not work at all. The two front ones are not working properly. When I put them on low, they will stay on low sometimes, then they heat up to full while still on the low setting.
asked 4 months, 1 week ago
Wilding
Texas
on Electric Convection Range
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answer 1
Thank you for contacting Samsung.

We recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months ago
SamsungTech73
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Question

Is there real stainless steel on this range or the imitation, "stainless steel look?"

asked 2 years, 8 months ago
kmgtwoman
33763
on Electric Convection Range
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answer 1
The finish on the FTQ352IWUX is real stainless steel.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

My timer will be set then automatically turns off. Almost burned a pumpkin pie and turkey...am I doing something wrong?

asked 2 years, 8 months ago
TravelingRosie
on Electric Convection Range
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answer 1
I'm sorry to hear you're having an issue with the kitchen timer on your FTQ352 range. If you're following the instructions for setting the timer as explained on page 20 of the user manual, including starting the timer by pressing the Kitchen Timer On/Off button after the amount of time is selected, but it is turning off on its own prior to the time elapsing, it may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

how to order a glass top for an electric ranger

The glass top is cracked. I need to replace it. How to order a new one.
The Model#: FTQ353IWUX/XAA
Thanks
asked 2 years, 7 months ago
Anonymous
Mississippi
on Electric Convection Range
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answer 1
For information and availability of a new cooktop for your FTQ353IWUX/XAA range, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

On my new range there is a drip on the inside of the glass door....how did it get there and how do I get it off?

asked 2 years, 6 months ago
phalmin
on Electric Convection Range
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answer 1
I'm sorry to hear you're having this issue. The drip is likely caused by food spilling into one of the vents in the door which are necessary to help prevent the door from getting too hot on the outside. The door would need to be disassembled to clean between the glass. I would suggest having service such as this performed by a trained professional to avoid damage to your range and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
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Question

I own a Samsung Range, model number ftq352iwux, and it has an error code r6 er, what does this mean? what do I do?

asked 2 years, 6 months ago
SamsunginSeattle
Seattle, WA
on Electric Convection Range
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answer 1
I'm sorry to hear you're having a problem with your FTQ352IWUX range. Please try cycling the power to the range by unplugging it or turning the circuit breaker off then on again. If the code returns, your range will likely require service. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
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