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Most Recent Questions
Recent Question:
My Temp does not hold when in convection bake and bake. It will not recover and is the second stove to have a similiar problem - -
Recent Question:
Can I use a pressure canner on the stovetop? If so, what is the maximum size?
Recent Question:
How can I remove burned-in "pockmarks" on my range's black glass cooktop? Can the cooktop eventually be replaced?
Questions with Most Recent Answers
Question:
My Temp does not hold when in convection bake and bake. It will not recover and is the second stove to have a similiar problem - -
Question:
Can I use a pressure canner on the stovetop? If so, what is the maximum size?
Question:
how far below the set temperature will the oven go before it starts to reheat?
See all Samsung Questions and Answers Electric Ranges Q & A

Customer Questions & Answers for
Electric Convection Range

Customer Questions & Answers:
38 Questions
 | 
38 Answers

Questions & Answers for samsung Electric Convection Range

Question

How can I order a new timer for my range?

Hi I sprayed a Stainless Steel cleaner spray on my range and it damaged the face of my timer. It left a film on it. It is hard to read it due to the film, foggy and blurry screen. How can I replace it?
asked 3 years, 4 months ago
Sheenaqua174
Pembroke Pines, Florida
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your FTQ352 range, please visit SamsungParts.com. For assistance locating an authorized service center in your area to assist in replacing the cover, please call 800-SAMSUNG to speak with an agent.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

were can we buy Cerama Bryte

none came with oven Thank you
asked 3 years, 2 months ago
pauljohn
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can help determine whether your range should have come with a sample of the cooktop cleaner. For help finding where you can purchase Cerama Bryte or other ceramic cooktop cleaners, I would suggest contacting your local Samsung appliance retailer.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How many amps of electrical service are needed for Range FTQ352IWUX ?

I need to rewire the 240 volt circuit before purchasing this unit and need to know what is required/recommended. (30 amp, 40 amp, or 50 amp service.)

thanks, Jim
asked 3 years, 2 months ago
Anonymous
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The FTQ352IWUX is rated for 40 amps.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

when registering electric range, model number not listed. i have model FTQ3531WUX/XAA and the only number close is FTQ3521WUX/XAA.

so that is what i selected. how do i register the correct model number range?
asked 3 years, 2 months ago
marlene13
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how can i turn on my oven

electric range model number FTQ352IWUW
asked 3 years, 1 month ago
blessing
usa
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn on the FTQ352IWUW oven, press the desired function button, such as "Bake", enter the temperature using the number keypad, and press Set/Start.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can i use a pressure canner on my electric range?

my model number is FTQ352IWUX
asked 3 years, 1 month ago
KCKCKCKC
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The cook tops on Samsung electric ranges have been internally tested to support loads of up to 70 pounds and run continuously at maximum heat levels for extended periods of time. Samsung does not guarantee fitness of the product for any specific purpose, however, it is our understanding that the load, heat and time parameters of general non-commercial canning would fall into those performed in our tests. Please understand that this statement does not imply that the referenced cook top could be used for commercial use, as operation of the product in a commercial manner may void the warranty.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Error reading on my convection oven/range

I have had a E 27 reading on my convection oven/range for quite some time. I have reset the circuit breaker as indicated in the owners manual however the error meeting has remained. Now it will not let me heat up the oven for use.
asked 3 years ago
kriegerpt
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
oven sensor not working
answered 1 year, 9 months ago
shell1
va
0points
0out of 0found this answer helpful.
Question

Is there real stainless steel on this range or the imitation, "stainless steel look?"

asked 2 years, 11 months ago
kmgtwoman
33763
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The finish on the FTQ352IWUX is real stainless steel.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My oven won't work and the code E-28 is coming up on the display.

asked 2 years, 11 months ago
wjlee89
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. E-28 is a functional error indicating there may be a shorted oven sensor. Press the CLEAR/OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, your FTQ352 may require service. Please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My timer will be set then automatically turns off. Almost burned a pumpkin pie and turkey...am I doing something wrong?

asked 2 years, 10 months ago
TravelingRosie
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the kitchen timer on your FTQ352 range. If you're following the instructions for setting the timer as explained on page 20 of the user manual, including starting the timer by pressing the Kitchen Timer On/Off button after the amount of time is selected, but it is turning off on its own prior to the time elapsing, it may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I cant find the part number for a replacement oven door outer glass? is there a replacement part?

asked 2 years, 10 months ago
bwernsman
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts for your FTQ352 door, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to order a glass top for an electric ranger

The glass top is cracked. I need to replace it. How to order a new one.
The Model#: FTQ353IWUX/XAA
Thanks
asked 2 years, 10 months ago
Anonymous
Mississippi
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of a new cooktop for your FTQ353IWUX/XAA range, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

On my new range there is a drip on the inside of the glass door....how did it get there and how do I get it off?

asked 2 years, 9 months ago
phalmin
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The drip is likely caused by food spilling into one of the vents in the door which are necessary to help prevent the door from getting too hot on the outside. The door would need to be disassembled to clean between the glass. I would suggest having service such as this performed by a trained professional to avoid damage to your range and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I own a Samsung Range, model number ftq352iwux, and it has an error code r6 er, what does this mean? what do I do?

asked 2 years, 9 months ago
SamsunginSeattle
Seattle, WA
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your FTQ352IWUX range. Please try cycling the power to the range by unplugging it or turning the circuit breaker off then on again. If the code returns, your range will likely require service. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My oven keeps blowing the fuze in my house

My oven gives error messages and will not heat up.
asked 2 years, 9 months ago
Lido
Wi.
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your FTQ352 range. Please confirm it is connected to a dedicated 240V/60 Hz/40-amp power supply that is working properly. If the problem persists, service may be necessary to determine the cause. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Digital Clock on Electric range FTQ353IWUX - parts of the numbers are not lighting. Example: a 7 looks like a 1 -- top is not lighting up.

Can we repair this ourselves?
asked 2 years, 1 month ago
FloridaGolfer
Inverness, FL, USA
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. As this isn't a user serviceable problem, it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

My wife bumped the edge of the door on thi range and the glass front just shattered. What can I do for a new door?

asked 1 year, 7 months ago
dcbly1350
Indiana, USA
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Radiant cooktop problems

One burner does not work at all. The two front ones are not working properly. When I put them on low, they will stay on low sometimes, then they heat up to full while still on the low setting.
asked 7 months ago
Wilding
Texas
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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