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Most Recent Questions
Recent Question:
How can I remove burned-in "pockmarks" on my range's black glass cooktop? Can the cooktop eventually be replaced?
Questions with Most Recent Answers
Question:
how far below the set temperature will the oven go before it starts to reheat?
Question:
How can I remove burned-in "pockmarks" on my range's black glass cooktop? Can the cooktop eventually be replaced?
See all Samsung Questions and Answers Electric Ranges Q & A

Customer Questions & Answers for
Electric Convection Range

Customer Questions & Answers:
38 Questions
 | 
38 Answers

Questions & Answers for samsung Electric Convection Range

Question

Can I buy a replacement cooktop for FTQ352IWUX ? If so, how much does a new one cost? Does it require a service tech to install? If so, how much?

I think I have ruined my mothers glass cooktop. I don't know how, but when i finished cooking it looks like there is bubbling on the glass around the burner. I allowed it to cool and used recommended cleaner but it didn't help. Please let me know asap! Thanks
asked 3 years, 10 months ago
OldHippie
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you may have damage to the FTQ352 cooktop. I would suggest reviewing the care and cleaning tips on page 43 of the User Manual which can be downloaded as a pdf file from this website.

If it becomes necessary to replace the cooktop, Samsung would recommend having this service performed by a qualified technician. Please call 800-SAMSUNG to speak with an agent who can assist you further.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Oven takes to long to heat up

My oven recently started taking to long to heat up, and it's sometimes to hot or not hot enough, please help when I try to calibrate it, then it usually makes it way to hot any other ideas?
asked 3 years, 9 months ago
Kgirl
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having trouble managing the temperature on your FTQ352 Range. Please call 800-SAMSUNG to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My model not listed in drop down list - ?

My model is FTQ353IWUX but you don't have it lised in the group for registration - ? I had to pick another model to get my product registered.
Please make sure you get the correct model.
Thanks.
asked 3 years, 8 months ago
Sandylp
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Oven Racks?

Are the oven racks designed to tilt down when you pull them out? Our rack tilts down when pulling them out and it feels like the pie or cake is going to slide on to the oven door. Is this a design defect?
asked 3 years, 8 months ago
romneyc
Hertford NC
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The oven racks are designed to tilt somewhat to allow them to slide more easily, and should be supported when extended with heavy items placed on them.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the wattage usage for my stove top?

If the front 2 burners are on, what is the wattage use if they are on high
asked 3 years, 8 months ago
mgrlyn
Maine
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The front burners on the FTQ352IWUX use 2500 watts each.

Thanks for the question,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can i erease mistak in model FTQ352WUX of a range?

i registered the right one.
asked 3 years, 7 months ago
javiertogo
rolling meadows il 60008 USA
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My oven light flickers and makes a crackling noise when the oven is on.

Model # FTQ3531WUX
asked 3 years, 5 months ago
JRB1
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please check the bulb in your range to make sure it is correctly installed, referring to page 47 of your User Manual for instructions. The manual can be downloaded as a pdf file from this website for your convenience. If the light still flickers, check to make sure the door is closed completely. If the door is closed and the light flickers or makes noise, please contact 800-SAMSUNG to speak with an agent who can help determine whether your range requires service.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I order a new timer for my range?

Hi I sprayed a Stainless Steel cleaner spray on my range and it damaged the face of my timer. It left a film on it. It is hard to read it due to the film, foggy and blurry screen. How can I replace it?
asked 3 years, 2 months ago
Sheenaqua174
Pembroke Pines, Florida
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your FTQ352 range, please visit SamsungParts.com. For assistance locating an authorized service center in your area to assist in replacing the cover, please call 800-SAMSUNG to speak with an agent.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

were can we buy Cerama Bryte

none came with oven Thank you
asked 3 years, 1 month ago
pauljohn
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can help determine whether your range should have come with a sample of the cooktop cleaner. For help finding where you can purchase Cerama Bryte or other ceramic cooktop cleaners, I would suggest contacting your local Samsung appliance retailer.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

when registering electric range, model number not listed. i have model FTQ3531WUX/XAA and the only number close is FTQ3521WUX/XAA.

so that is what i selected. how do i register the correct model number range?
asked 3 years ago
marlene13
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can i use a pressure canner on my electric range?

my model number is FTQ352IWUX
asked 3 years ago
KCKCKCKC
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The cook tops on Samsung electric ranges have been internally tested to support loads of up to 70 pounds and run continuously at maximum heat levels for extended periods of time. Samsung does not guarantee fitness of the product for any specific purpose, however, it is our understanding that the load, heat and time parameters of general non-commercial canning would fall into those performed in our tests. Please understand that this statement does not imply that the referenced cook top could be used for commercial use, as operation of the product in a commercial manner may void the warranty.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how can i turn on my oven

electric range model number FTQ352IWUW
asked 2 years, 11 months ago
blessing
usa
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn on the FTQ352IWUW oven, press the desired function button, such as "Bake", enter the temperature using the number keypad, and press Set/Start.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My timer will be set then automatically turns off. Almost burned a pumpkin pie and turkey...am I doing something wrong?

asked 2 years, 9 months ago
TravelingRosie
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the kitchen timer on your FTQ352 range. If you're following the instructions for setting the timer as explained on page 20 of the user manual, including starting the timer by pressing the Kitchen Timer On/Off button after the amount of time is selected, but it is turning off on its own prior to the time elapsing, it may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I cant find the part number for a replacement oven door outer glass? is there a replacement part?

asked 2 years, 8 months ago
bwernsman
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts for your FTQ352 door, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to order a glass top for an electric ranger

The glass top is cracked. I need to replace it. How to order a new one.
The Model#: FTQ353IWUX/XAA
Thanks
asked 2 years, 8 months ago
Anonymous
Mississippi
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of a new cooktop for your FTQ353IWUX/XAA range, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My oven keeps blowing the fuze in my house

My oven gives error messages and will not heat up.
asked 2 years, 8 months ago
Lido
Wi.
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your FTQ352 range. Please confirm it is connected to a dedicated 240V/60 Hz/40-amp power supply that is working properly. If the problem persists, service may be necessary to determine the cause. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I own a Samsung Range, model number ftq352iwux, and it has an error code r6 er, what does this mean? what do I do?

asked 2 years, 7 months ago
SamsunginSeattle
Seattle, WA
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your FTQ352IWUX range. Please try cycling the power to the range by unplugging it or turning the circuit breaker off then on again. If the code returns, your range will likely require service. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Digital Clock on Electric range FTQ353IWUX - parts of the numbers are not lighting. Example: a 7 looks like a 1 -- top is not lighting up.

Can we repair this ourselves?
asked 1 year, 11 months ago
FloridaGolfer
Inverness, FL, USA
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. As this isn't a user serviceable problem, it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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