Looking for Answers about samsung Electric Convection Range?

I'm sorry to hear you're having a problem with your FTQ352IWUX range. Please try cycling the power to the range by unplugging it or turning the circuit breaker off then on again. If the code returns, your range will likely require service. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Following are the burner dimensions of the requested electric range models:

FTQ352 and FTQ353:
Right Front - 6"/9" dual burner
Left Front - 6"/9" dual burner
Right and Left Rear - 6" single burner
Rear Warming Center

FTQ387:
Right Front - 6"/9"/12" triple burner
Left Front - 6"/9" dual burner with Fast Boil
Right and Left Rear - 6" single burner
Rear Warming Center

I'll be sure to pass along your comments about the website to the appropriate team. Thank you for your interest,
Ms. Samsung

For questions regarding product registration, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

The fans in your convection oven are designed to turn off when the oven door is open to prevent hot air from being blown out of the oven when the door is open causing large temperature fluctuations. If you have selected a convection setting and your fans are not turning on with the door closed, please call 800-SAMSUNG to speak with an agent who can help you determine whether service will be necessary.

Thank you,
Ms. Samsung

For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung

For information on parts availability for the FTQ352IWUX, please visit samsungparts.com or call 800-627-4368. You may want to make a note of the correct model number, which has a letter "I" in the 7th position rather than a number "1". Thank you for the question.

- Ms. Samsung

It is okay to wipe the cooktop with a soft cloth or sponge. However, I would suggest caution be used in selecting soaps or detergents other than those recommended for ceramic cooktops due to the potential for scratching or residue which could stain the cooktop. Samsung recommends using ceramic cooktop cleaners on the glass cooking surface of the FTQ352.

For more information, please refer to page 43 of the User Manual which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung

For information and availability of Samsung parts and accessories for your range, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. The E-08 code indicates an oven heating error. Try cycling the power to the range by turning the circuit breaker off then back on. If normal operation does not resume, your range will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

For assistance with product registration, please call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. Please check to make sure the range is plugged in properly, and the fuse is not blown or circuit breaker switch has not tripped. If the appropriate 240V, 60 Hz, 40 amp power supply is working properly, the controls are set correctly and not locked out (clear this by pressing the Clear/Off pad for 3 seconds), and the cooktop still will not heat up, your range may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

oven sensor not working

I'm sorry to hear you may have damage to the FTQ352 cooktop. I would suggest reviewing the care and cleaning tips on page 43 of the User Manual which can be downloaded as a pdf file from this website.

If it becomes necessary to replace the cooktop, Samsung would recommend having this service performed by a qualified technician. Please call 800-SAMSUNG to speak with an agent who can assist you further.

- Ms. Samsung

For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

For information and availability of Samsung parts for your FTQ352 door, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

For information and availability of Samsung parts and accessories for your FTQ352 range, please visit SamsungParts.com. For assistance locating an authorized service center in your area to assist in replacing the cover, please call 800-SAMSUNG to speak with an agent.

Thank you,
Ms. Samsung

For assistance with questions related to product registration, please call 800-SAMSUNG to speak with an agent.

Thank you!
Ms. Samsung

Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. As this isn't a user serviceable problem, it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can help determine whether your range should have come with a sample of the cooktop cleaner. For help finding where you can purchase Cerama Bryte or other ceramic cooktop cleaners, I would suggest contacting your local Samsung appliance retailer.

- Ms. Samsung

I'm sorry to hear you're having trouble managing the temperature on your FTQ352 Range. Please call 800-SAMSUNG to speak with an agent who can assist you.

Thank you,
Ms. Samsung