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Most Recent Questions
Recent Question:
My Temp does not hold when in convection bake and bake. It will not recover and is the second stove to have a similiar problem - -
Recent Question:
Can I use a pressure canner on the stovetop? If so, what is the maximum size?
Recent Question:
How can I remove burned-in "pockmarks" on my range's black glass cooktop? Can the cooktop eventually be replaced?
Questions with Most Recent Answers
Question:
My Temp does not hold when in convection bake and bake. It will not recover and is the second stove to have a similiar problem - -
Question:
Can I use a pressure canner on the stovetop? If so, what is the maximum size?
Question:
how far below the set temperature will the oven go before it starts to reheat?
See all Samsung Questions and Answers Electric Ranges Q & A

Customer Questions & Answers for
Electric Convection Range

Customer Questions & Answers:
38 Questions
 | 
38 Answers

Questions & Answers for samsung Electric Convection Range

Question

burner element dimensions

I have been lookin at the ftq352, ftq353, and ftq387 and cannot find the element dimensions anywhere nor can the sales person at my local store. Please provide this data on your web pages. Burner dimenstion are a critical part of the decision process, why hide the date behind the fluff of "5 cook top element Y es(Dual: 2, Single: 2, Warming: 1) " which means nothing. Also your web pages do not play nice with the firefox browser. unable to login with firefox
asked 4 years, 3 months ago
hankshaft
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Following are the burner dimensions of the requested electric range models:

FTQ352 and FTQ353:
Right Front - 6"/9" dual burner
Left Front - 6"/9" dual burner
Right and Left Rear - 6" single burner
Rear Warming Center

FTQ387:
Right Front - 6"/9"/12" triple burner
Left Front - 6"/9" dual burner with Fast Boil
Right and Left Rear - 6" single burner
Rear Warming Center

I'll be sure to pass along your comments about the website to the appropriate team. Thank you for your interest,
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I get oven racks for FTQ3521WUX?

The ones in our range do not fit - they may not be the original ones. We can only put them in upside down, and we cannot slide them at all or they will fall out.
asked 5 years ago
Anonymous
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information on parts availability for the FTQ352IWUX, please visit samsungparts.com or call 800-627-4368. You may want to make a note of the correct model number, which has a letter "I" in the 7th position rather than a number "1". Thank you for the question.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is it okay to wipe the stove top with with a soft cloth or sponge and soap and water prior to using the included cleaner?

asked 4 years, 1 month ago
francis05
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is okay to wipe the cooktop with a soft cloth or sponge. However, I would suggest caution be used in selecting soaps or detergents other than those recommended for ceramic cooktops due to the potential for scratching or residue which could stain the cooktop. Samsung recommends using ceramic cooktop cleaners on the glass cooking surface of the FTQ352.

For more information, please refer to page 43 of the User Manual which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

model numbers

my model number doesn't show on your registration, it is FTQ3531WUX. You only show 3521.Make sure that the info is corrected on my registration.
asked 4 years ago
alyssa
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my ftq352iwux range oven will not preheat to bake and displays a E-08 code.

I have checked the wiring and the stove is getting 240 to the terminal block.
Is there other items that can be checked to narrow down the root cause?
asked 4 years ago
beaker
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The E-08 code indicates an oven heating error. Try cycling the power to the range by turning the circuit breaker off then back on. If normal operation does not resume, your range will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I buy a replacement cooktop for FTQ352IWUX ? If so, how much does a new one cost? Does it require a service tech to install? If so, how much?

I think I have ruined my mothers glass cooktop. I don't know how, but when i finished cooking it looks like there is bubbling on the glass around the burner. I allowed it to cool and used recommended cleaner but it didn't help. Please let me know asap! Thanks
asked 4 years ago
OldHippie
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you may have damage to the FTQ352 cooktop. I would suggest reviewing the care and cleaning tips on page 43 of the User Manual which can be downloaded as a pdf file from this website.

If it becomes necessary to replace the cooktop, Samsung would recommend having this service performed by a qualified technician. Please call 800-SAMSUNG to speak with an agent who can assist you further.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

when I registered our range it's model # was not listed, so I picked the closest one.

Our model # is FTQ3531WUX. My question is can you update our file? Thanks
asked 4 years, 1 month ago
Retiredsgms
Edmond, OK
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with questions related to product registration, please call 800-SAMSUNG to speak with an agent.

Thank you!
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My stove will not heat up

asked 4 years ago
maiolie
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please check to make sure the range is plugged in properly, and the fuse is not blown or circuit breaker switch has not tripped. If the appropriate 240V, 60 Hz, 40 amp power supply is working properly, the controls are set correctly and not locked out (clear this by pressing the Clear/Off pad for 3 seconds), and the cooktop still will not heat up, your range may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is the model number on the serial number sticker different than the one shown on the registration website? shows 3531 instead of 3521 on the webs

asked 3 years, 11 months ago
TooPhat2Fail
Splendora, TX
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding product registration, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Oven takes to long to heat up

My oven recently started taking to long to heat up, and it's sometimes to hot or not hot enough, please help when I try to calibrate it, then it usually makes it way to hot any other ideas?
asked 3 years, 11 months ago
Kgirl
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having trouble managing the temperature on your FTQ352 Range. Please call 800-SAMSUNG to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

fans will not turn on in convection oven, why and how can I fix it

asked 3 years, 10 months ago
richlav
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The fans in your convection oven are designed to turn off when the oven door is open to prevent hot air from being blown out of the oven when the door is open causing large temperature fluctuations. If you have selected a convection setting and your fans are not turning on with the door closed, please call 800-SAMSUNG to speak with an agent who can help you determine whether service will be necessary.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My model not listed in drop down list - ?

My model is FTQ353IWUX but you don't have it lised in the group for registration - ? I had to pick another model to get my product registered.
Please make sure you get the correct model.
Thanks.
asked 3 years, 10 months ago
Sandylp
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Oven Racks?

Are the oven racks designed to tilt down when you pull them out? Our rack tilts down when pulling them out and it feels like the pie or cake is going to slide on to the oven door. Is this a design defect?
asked 3 years, 9 months ago
romneyc
Hertford NC
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The oven racks are designed to tilt somewhat to allow them to slide more easily, and should be supported when extended with heavy items placed on them.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the wattage usage for my stove top?

If the front 2 burners are on, what is the wattage use if they are on high
asked 3 years, 9 months ago
mgrlyn
Maine
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The front burners on the FTQ352IWUX use 2500 watts each.

Thanks for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Replacement board

I need a replacement board for a range model FTQ352IWUX. Noticed in your site that the OAS-AGMAIN-00 MAIN PCB is no longer supported. A possible substitute P# was provided OAS-AG2-00, but the pcb connectors are different. Do you have a repair center where I can send for repar the OAS-AGMAIN-00? or do I basically nrrd to replace the range?
thanks
asked 3 years, 9 months ago
Ditto
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having issues with your FTQ352IWUX. For assistance with service, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can i erease mistak in model FTQ352WUX of a range?

i registered the right one.
asked 3 years, 9 months ago
javiertogo
rolling meadows il 60008 USA
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I own the range FTQ3521WUX and have ruined the top stainless steel part...where and how can i purchase a replacement part.

asked 3 years, 8 months ago
tkmccree
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your range, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My oven light flickers and makes a crackling noise when the oven is on.

Model # FTQ3531WUX
asked 3 years, 7 months ago
JRB1
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please check the bulb in your range to make sure it is correctly installed, referring to page 47 of your User Manual for instructions. The manual can be downloaded as a pdf file from this website for your convenience. If the light still flickers, check to make sure the door is closed completely. If the door is closed and the light flickers or makes noise, please contact 800-SAMSUNG to speak with an agent who can help determine whether your range requires service.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is it ok to put tin foil in the bottom of the oven to catch spills, since the heating element is enclosed in this model?

asked 3 years, 7 months ago
paultp
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung does not recommend lining the racks or bottom of the FTQ352 oven with aluminum foil to catch spills. Doing so could effect the heat circulation, resulting in poor baking, and may damage the oven surface.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does the oven light blink on and off?

asked 3 years, 7 months ago
dragonflylover1
lancaster pa
on Electric Convection Range
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The light in your FTQ352 oven should not blink on and off if the bulb is working and the door is closed properly. If the light blinks when the door is open, check the bulb to make sure it is screwed in securely. If it is and it still blinks, I would suggest replacing the bulb. If the light blinks when the door is closed, please check the door and make sure it is closed securely. If it is, your FTQ352 will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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