Looking for Answers about samsung Hybrid Induction Gas Range?

The best way to accomplish this is to have a licensed electrician hardwire the range to the power supply. Since this method would not require a plug, the range would be able to sit closer to the wall.

Another option would be to plug the range into a 220V outlet located somewhere other than immediately behind the range.

Thanks for the question!
- Ms. Samsung

We had an electrician move the plug.

This range will work with either standard electric range plug, 3 or 4 wire. Not sure on ampereage but probably 30 amps.

The FTQ307NWGX uses a 240V, 60 Hz, 40 amp power supply.

- Ms. Samsung

I'm sorry to hear you're having this issue. Please contact Samsung for service, either by submitting an online service request through the link below, or by calling 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

While Samsung is a South Korean company, we have offices and manufacturing worldwide to meet the growing demands of our global customers. For company information, please click here: http://www.samsung.com/us/aboutsams... Thanks for your interest in Samsung.

- Ms. Samsung

gET THE WARANTEE DEPARTMENT TO SEND YOU A NEW ONE BECAUSE ITS TOAST

The range is 220. The installation manual says: "You must use a 3-wire, single-phase A.C. 208Y/120 Volt or 240/120 Volt, 60 hertz electrical system. A range cord rated at 40 amps with 125/250 minimum volt range is required. A 50 amp range cord is not recommended but if used, it shoud be marked for use with nominal 1 3/8" diameter connection openings."

Specified rating of power-supply-cord-kit, amperes: 40 or 50A.

Thank you for your question. You can find it here: http://support-us.samsung.com/cyber/msl/msl_image.jsp?sitecode=us&ia=N0000365

I belive that means either wrong size pan, poor surface contact with pan/burner, or maxing the power capability of the cook unit.

I'm sorry to hear sauce has spilled between the layers of glass in the oven door. The door would need to be disassembled to clean between the panes of glass, though Samsung does not recommend doing this yourself. I would suggest having your range serviced by a trained professional to avoid damage to the door and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Thanks for the question. It's normal for the induction fan to operate even when the elements are not in use to help cool the induction motors. This may occur after the cooktop has been turned off, or when the oven is warm or hot.

- Ms. Samsung

Thank you for the question. Samsung recommends using ceramic cooktop cleaner, such as the kind that came with the range, to clean the cooktop most effectively. However, if you prefer to use soap and water or Windex, that should be fine as well. In considering which products are safe to use, it's important to avoid using any kind of abrasive that could scratch the smooth surface.

- Ms. Samsung

Thanks for the question. It's normal for the rails to tilt slightly up and down to enable them to be pulled in and out. Making sure your oven is properly leveled can help to prevent them from tilting downward too much.

- Ms. Samsung

I'm very sorry to hear you're having this issue. Samsung does not recommend lining the oven with foil because it can interfere with the air flow and can potentially adhere to and damage the oven cavity. This is actually cautioned against in the user manual. If you are unable to remove the foil, it may be necessary to replace the bottom panel. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue with your FTQ307 range. "SE" is the key short error code which can have different causes, and may require service if it continues to occur. If this code seems to be appearing only when you wipe the range down, then try using the Child Lock feature to prevent the buttons from being pressed when you wipe them. If this does not resolve the issue, and the code keeps returning even after cycling the power by switching the circuit breaker, then it will likely require service to properly diagnose and correct the issue. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thank you for the question. Aluminum cookware is not appropriate for use with your induction range, which requires magnetic surfaces on the bottoms of the cookware in order to function. Please refer to page 25 of the user manual for a list of suitable cookware materials. In addition, Samsung does not recommend using induction pads for several reasons. Use of these pads can result in overheating of the cooking surface and induction elements which can cause damage, and they also reduce the efficiency of induction cooking.

- Ms. Samsung