I'm sorry to hear you're receiving an error code on your range. Some of the codes have troubleshooting that can be addressed by you, while others that are not listed in the user manual, such as "E-0C", will likely require a trained technician to follow diagnostic procedures to determine a solution. Please try cycling the power to your range by turning the circuit breaker off then on again. If the code returns, service may be necessary. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 2 months ago

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MsSamsung

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Question

Can you store pans in the warming drawer?

asked 1 year, 7 months ago

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Floridawoman

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

It's fine to store pans in the Warming Drawer, though you should store only items there that can withstand the heat in the event the drawer is inadvertently turned on.

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answered 1 year, 7 months ago

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MsSamsung

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answer 2

You should store items that can withstand the heat.

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answered 1 year, 7 months ago

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foreverlove

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answer 3

Yes. As long as the pan fits in the drawer.

answered 1 year, 7 months ago

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Soundone

Southern California

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answer 4

I do not store anything in this drawer. My personal choice. If you do decide to store items I would recommend cookware that Is suitable for oven temperatures in the event the heating element for the drawer is turned on by mistake.

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answered 1 year, 5 months ago

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JCF150

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Question

We just bought a samsung double oven electric range. Can you set the clock to a 12-hour format? If so, how?

Tags: clock set-up

asked 2 years, 1 month ago

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CynthiainTN

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

It doesn't seem so, however, you can program the stove with a delay start

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answered 1 year, 7 months ago

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foreverlove

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answer 2

No. It is in military time. But you can program the stove with delay start.

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answered 1 year, 8 months ago

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Nitabakes

Chapin, SC

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answer 3

Download the user manual.
On page 31 it tells you how to change to 12hr clock.
Press clock and 0 for 3 secs. This will show you which mode the range is in.
Press 0 on the number pad to select either 12 or 24 hr clock.

Don't own the range yet, but I downloaded the manual to see if this IS the range I want. ; )

answered 6 months ago

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Peig

Montana

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Question

Where would I look on my new range to find the serial number and model number?

asked 1 year, 9 months ago

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jvdemuth

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

When you pull out the warming drawer, the serial number and model number are on a plate mounted on the left side of the range. Kind of a hard place to read it, but that's where it is.

answered 1 year, 8 months ago

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Jezzi

Warner Robins, GA

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answer 2

Open the warming drawer at the bottom of the range and look at the bottom left part of the frame. The information is on a white sticker.

answered 1 year, 9 months ago

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RJBee

Winston-Salem, NC

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Question

Is the upper portion of the oven only convection, or am I missing something?

Can I cook just regular bake mode in the upper oven?

Tags: upper oven

asked 1 year, 5 months ago

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krispyko

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Thanks for the question. Regular Bake mode is not available in the upper oven when the divider is in place, for the same reason Broil is not available in the lower oven. The hidden bake element is actually located in the bottom of the oven, so heat from the elements in the top of the oven must be circulated by the convection fan in order for the upper oven to bake. The broil element is located at the top of the upper oven, so it isn't possible to broil in the lower oven only.

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answered 1 year, 5 months ago

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MsSamsung

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answer 2

I have found that you cannot. I've tried several times, but the only thing that works is to either cook in the bottom half, or remove the partition.

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answered 1 year, 4 months ago

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JRWard03

Washington, PA

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Question

can we bake in the upper oven with Partition in (not convection)

Tags: twin oven

asked 1 year, 10 months ago

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anthony3

Fernandina Beach, Fl

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Probably not a good idea. The smoke will come out it can change the smell

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answered 1 year, 7 months ago

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foreverlove

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answer 2

No, you have to either take the partition out, or cook in the bottom half.

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answered 1 year, 4 months ago

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JRWard03

Washington, PA

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Question

NEED TO RESET THE CLOCK - THE DEFAULT SETTING IS IN MILITARY TIME

asked 1 year, 6 months ago

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LESLEI

CAL

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Thank you for the message. If your FE710 clock is displaying military time, or a 24-hour format, it may require service to correct it. Please call 800-SAMSUNG or submit your contact information through the link below for further assistance:

http://www.samsung.com/us/support/o...

- Ms. Samsung

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answered 1 year, 6 months ago

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MsSamsung

SamsungHQ

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answer 2

The U.S. is one of the few countries that use the AM/PM designation. Being an international produce, Samsung just went for the 24-hour setting only.

answered 1 year, 5 months ago

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mortier

West Chester, PA

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Question

What type of cookware do you reccomend using on the ceramic cooktop?

asked 1 year, 10 months ago

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dariley

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Basically you need a completely flat-bottom multi-ply pan with a diameter within one inch of the diameter of burner. You can google to find for brand names

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answered 1 year, 7 months ago

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foreverlove

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answer 2

I would use a good quality tri-ply for even heating/even cooking. I use Calphalon now and it heats and cooks evenly - flat bottom pots and pans as suggested above. Start on lower heat than you used on your old stove.

answered 5 months, 2 weeks ago

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Cookingforabigfamily

Philadelphia, PA

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Question

Is my range defective?

When I open the door the divider will spring forward and the oven will shut off just like hitting the cancel button. The divider gets pushed out by the spring loaded switch that tells when it's in place. I have to reset all the controls like I'm first setting the oven for use. Can this be fixed?

asked 1 year, 9 months ago

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Workmate

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

I'm sorry to hear you're having this issue with your FE710 range. If the divider is inserted properly on its track, it should stay in place when the door is opened. If yours does not, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 9 months ago

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MsSamsung

SamsungHQ

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answer 2

This shouldn't happen, I would contact Samsung.

answered 1 year, 8 months ago

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Jezzi

Warner Robins, GA

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Question

Is this available in white?

If not, will it be and when? I am located in Northeast US. Thank you.

asked 1 year, 8 months ago

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mom22

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

At this point in time, the FE710 Flex Duo Oven is available only in real Stainless Steel, and I can't tell you whether it will be available in white in the future.

Thank you for your interest,
Ms. Samsung

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answered 1 year, 8 months ago

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MsSamsung

SamsungHQ

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answer 2

It listed as stainless steel only

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answered 1 year, 7 months ago

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foreverlove

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Question

how do clean between the glass of oven door on electric range FE710DRS/XAA

Tags: clean oven glass

asked 1 year, 8 months ago

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Suz54

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

the door would need to be disassembled so it is best if you ask a profressional service. Check with samsung for a recommendation

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answered 1 year, 7 months ago

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foreverlove

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answer 2

To clean between the glass panes in the oven door on the FE710DRS, the door would need to be disassembled. I would suggest having service such as this performed by a trained professional to avoid damage to your range and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 1 year, 8 months ago

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MsSamsung

SamsungHQ

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Question

What's the best way to clean the cooktop?

asked 1 year, 7 months ago

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Soundone

Southern California

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Samsung recommends using a ceramic cooktop cleaner like the sample that should have been included with your FE710DRS to clean the cooktop. For more information, please refer to page 61 of the user manual, which can be downloaded as a pdf file from this website for your convenience.

Thank you,
Ms. Samsung

Staff

answered 1 year, 6 months ago

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MsSamsung

SamsungHQ

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answer 2

My stove came with a bottle of Cerama Bryte glass-ceramic cooktop cleaner. It also came with a special non abrasive cleaning pad. Your cooktop should be cool before attempting to clean.

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answered 1 year, 5 months ago

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JCF150

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Question

How much condensation is normal with convection bake?

When I use the convection bake mode, I have condensation running down the backsplash behind the unit. There is condensation all over the control panel on the right side where it vents. It builds up around the burner knob and drips down onto the cooktop. Recently I had something replaced with the far right control knob. There was a loud pop, blue flash, and the indicator light quit working. Samsung replaced it but I wonder if all the condensation might have been part of the problem. I am new to convection baking but have seen that other ranges at friends' houses do not have this issue. When I have the divider in and am using convection on the top, the lower portion will also fill with condensation.

Tags: miscellaneous

asked 5 months, 3 weeks ago

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Luv2Cook4Seven

Lenexa, KS

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Thank you for contacting Samsung.Condensation levels will vary from home to home. Here's an article that discusses it somewhat: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00021770&fm_seq=21938

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months, 3 weeks ago

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SamsungTech42

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answer 2

I have the same problem with condensation with convection cooking in the top oven - so much dripping that I don't use the right back burner at the same time. I have not had a need to replace any parts, yet.

This dripping liquefied condensation on the stove top is one of my only (but major) concerns with this oven/range.

answered 5 months, 2 weeks ago

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Cookingforabigfamily

Philadelphia, PA

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Question

Are the burners on the FE710 flex duo oven, induction?

I'm shopping for a new stove and love all the features of the FE710; however, I'm VERY confused about the burners. I've read several reviews and looked, online, at different stores and some say the burners are induction and some say they aren't. An SPSN video I watched, said they are induction; however, at a couple other sights (non-Samsung sights and mainly online stores) said they were not. I would like to know if, in fact, the burners on the FE710 flex duo oven, are induction and will require cookware that can be used on an induction burner. Thank you very much.....I appreciate your help.

Tags: induction

asked 1 year, 7 months ago

Username

Jody32765

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Thanks for the question. The cooktop on the FE710 Flex Duo range has 5 radiant cooking elements. Samsung does have induction ranges available, including the FTQ307 and FE-N500 models, but these do not have the Flex Duo oven feature.

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answered 1 year, 7 months ago

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MsSamsung

SamsungHQ

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Question

How do to adjust the contrast / light on the touch panel

asked 1 year, 6 months ago

Username

small

Florida

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Thanks for the question. There is no manual adjustment for the light on the range's control panel.

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answered 1 year, 6 months ago

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MsSamsung

SamsungHQ

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Question

How to "proof" with a FE710DRS

We just bought a FE710DRS range and the owners manual doesn't say anything about how to use the "proofing" feature.

Tags: prrofing

asked 1 year, 5 months ago

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gssmithusn

South Carolina

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Thanks for the question. The Proofing feature is not available in the FE710DRS model.

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answered 1 year, 5 months ago

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MsSamsung

SamsungHQ

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Question

Is there a control for control panel lighting, i.e., brightness of numbers, etc.

asked 1 year, 11 months ago

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gserotsky

Pensacola, FL

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Thanks for the question. There is no adjustment for the brightness of the display on the FE710DRS range.

- Ms. Samsung

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answered 1 year, 2 months ago

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MsSamsung

SamsungHQ

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Question

Just bought a FE710DRS range. I am looking for the online installation manual.

asked 1 year, 5 months ago

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Anonymous

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

Go to samsung.com under support. Enter the model # and download the PDF manual. It's a great range I own one too.

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answered 1 year, 5 months ago

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JCF150

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Question

Can you can on the stovetop?

I can during the year and want to know if it is safe to.

asked 1 year, 9 months ago

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Jevernham

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

The cook tops on Samsung electric ranges have been internally tested to support loads of up to 70 pounds and run continuously at maximum heat levels for extended periods of time. Samsung does not guarantee fitness of the product for any specific purpose, however, it is our understanding that the load, heat and time parameters of general non-commercial canning would fall into those performed in our tests. Please understand that this statement does not imply that the referenced cook top could be used for commercial use, as operation of the product in a commercial manner may void the warranty.

- Ms. Samsung

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answered 1 year, 2 months ago

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MsSamsung

SamsungHQ

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Question

What is the temperature variation in the electric range model FE710DRS between the top half and the bottom half of the oven with the divider?

asked 1 year, 9 months ago

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DWils81

on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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answer 1

The minimum and maximum temperatures available in the upper and lower oven vary depending on the settings in each. Please refer to the chart on page 30 of the User Manual for details. The manual can be downloaded as a pdf file from this website.

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answered 1 year, 2 months ago

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MsSamsung

SamsungHQ

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