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Customer Questions & Answers for
samsung 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

Customer Questions & Answers:
54 Questions
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70 Answers
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Questions & Answers for samsung 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

Question

Can you store pans in the warming drawer?

asked 2 years, 9 months ago
Floridawoman
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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4 answers
Answers
answer 1
I do not store anything in this drawer. My personal choice. If you do decide to store items I would recommend cookware that Is suitable for oven temperatures in the event the heating element for the drawer is turned on by mistake.
answered 2 years, 6 months ago
JCF150
TN
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answer 2
Yes. As long as the pan fits in the drawer.
answered 2 years, 8 months ago
Soundone
Southern California
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answer 3
You should store items that can withstand the heat.
answered 2 years, 8 months ago
foreverlove
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answer 4
It's fine to store pans in the Warming Drawer, though you should store only items there that can withstand the heat in the event the drawer is inadvertently turned on.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

We just bought a samsung double oven electric range. Can you set the clock to a 12-hour format? If so, how?

asked 3 years, 2 months ago
CynthiainTN
TN
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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3 answers
Answers
answer 1
Download the user manual.
On page 31 it tells you how to change to 12hr clock.
Press clock and 0 for 3 secs. This will show you which mode the range is in.
Press 0 on the number pad to select either 12 or 24 hr clock.

Don't own the range yet, but I downloaded the manual to see if this IS the range I want. ; )
answered 1 year, 8 months ago
Peig
Montana
-1point
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answer 2
It doesn't seem so, however, you can program the stove with a delay start
answered 2 years, 8 months ago
foreverlove
0points
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answer 3
No. It is in military time. But you can program the stove with delay start.
answered 2 years, 9 months ago
Nitabakes
Chapin, SC
0points
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Question

can we bake in the upper oven with Partition in (not convection)

asked 2 years, 11 months ago
anthony3
Fernandina Beach, Fl
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
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answer 1
No, you have to either take the partition out, or cook in the bottom half.
answered 2 years, 5 months ago
JRWard03
Washington, PA
0points
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answer 2
Probably not a good idea. The smoke will come out it can change the smell
answered 2 years, 8 months ago
foreverlove
0points
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Question

What type of cookware do you reccomend using on the ceramic cooktop?

asked 2 years, 11 months ago
dariley
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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answer 1
I would use a good quality tri-ply for even heating/even cooking. I use Calphalon now and it heats and cooks evenly - flat bottom pots and pans as suggested above. Start on lower heat than you used on your old stove.
answered 1 year, 6 months ago
Cookingforabigfamily
Philadelphia, PA
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answer 2
Basically you need a completely flat-bottom multi-ply pan with a diameter within one inch of the diameter of burner. You can google to find for brand names
answered 2 years, 8 months ago
foreverlove
0points
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Question

Where would I look on my new range to find the serial number and model number?

asked 2 years, 11 months ago
jvdemuth
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
When you pull out the warming drawer, the serial number and model number are on a plate mounted on the left side of the range. Kind of a hard place to read it, but that's where it is.
answered 2 years, 10 months ago
Jezzi
Warner Robins, GA
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answer 2
Open the warming drawer at the bottom of the range and look at the bottom left part of the frame. The information is on a white sticker.
answered 2 years, 10 months ago
RJBee
Winston-Salem, NC
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Question

Is my range defective?

When I open the door the divider will spring forward and the oven will shut off just like hitting the cancel button. The divider gets pushed out by the spring loaded switch that tells when it's in place. I have to reset all the controls like I'm first setting the oven for use. Can this be fixed?
asked 2 years, 10 months ago
Workmate
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
This shouldn't happen, I would contact Samsung.
answered 2 years, 10 months ago
Jezzi
Warner Robins, GA
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answer 2
I'm sorry to hear you're having this issue with your FE710 range. If the divider is inserted properly on its track, it should stay in place when the door is opened. If yours does not, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

Is this available in white?

If not, will it be and when? I am located in Northeast US. Thank you.
asked 2 years, 9 months ago
mom22
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
It listed as stainless steel only
answered 2 years, 8 months ago
foreverlove
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answer 2
At this point in time, the FE710 Flex Duo Oven is available only in real Stainless Steel, and I can't tell you whether it will be available in white in the future.

Thank you for your interest,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

how do clean between the glass of oven door on electric range FE710DRS/XAA

asked 2 years, 9 months ago
Suz54
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
the door would need to be disassembled so it is best if you ask a profressional service. Check with samsung for a recommendation
answered 2 years, 8 months ago
foreverlove
0points
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answer 2
To clean between the glass panes in the oven door on the FE710DRS, the door would need to be disassembled. I would suggest having service such as this performed by a trained professional to avoid damage to your range and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

What's the best way to clean the cooktop?

asked 2 years, 8 months ago
Soundone
Southern California
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
My stove came with a bottle of Cerama Bryte glass-ceramic cooktop cleaner. It also came with a special non abrasive cleaning pad. Your cooktop should be cool before attempting to clean.
answered 2 years, 6 months ago
JCF150
TN
0points
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answer 2
Samsung recommends using a ceramic cooktop cleaner like the sample that should have been included with your FE710DRS to clean the cooktop. For more information, please refer to page 61 of the user manual, which can be downloaded as a pdf file from this website for your convenience.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

NEED TO RESET THE CLOCK - THE DEFAULT SETTING IS IN MILITARY TIME

asked 2 years, 7 months ago
LESLEI
CAL
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
The U.S. is one of the few countries that use the AM/PM designation. Being an international produce, Samsung just went for the 24-hour setting only.
answered 2 years, 7 months ago
mortier
West Chester, PA
0points
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answer 2
Thank you for the message. If your FE710 clock is displaying military time, or a 24-hour format, it may require service to correct it. Please call 800-SAMSUNG or submit your contact information through the link below for further assistance:

http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

Is the upper portion of the oven only convection, or am I missing something?

Can I cook just regular bake mode in the upper oven?
asked 2 years, 7 months ago
krispyko
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
I have found that you cannot. I've tried several times, but the only thing that works is to either cook in the bottom half, or remove the partition.
answered 2 years, 5 months ago
JRWard03
Washington, PA
0points
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answer 2
Thanks for the question. Regular Bake mode is not available in the upper oven when the divider is in place, for the same reason Broil is not available in the lower oven. The hidden bake element is actually located in the bottom of the oven, so heat from the elements in the top of the oven must be circulated by the convection fan in order for the upper oven to bake. The broil element is located at the top of the upper oven, so it isn't possible to broil in the lower oven only.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
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Question

How much condensation is normal with convection bake?

When I use the convection bake mode, I have condensation running down the backsplash behind the unit. There is condensation all over the control panel on the right side where it vents. It builds up around the burner knob and drips down onto the cooktop. Recently I had something replaced with the far right control knob. There was a loud pop, blue flash, and the indicator light quit working. Samsung replaced it but I wonder if all the condensation might have been part of the problem. I am new to convection baking but have seen that other ranges at friends' houses do not have this issue. When I have the divider in and am using convection on the top, the lower portion will also fill with condensation.
asked 1 year, 7 months ago
Luv2Cook4Seven
Lenexa, KS
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
+1point
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2 answers
Answers
answer 1
I have the same problem with condensation with convection cooking in the top oven - so much dripping that I don't use the right back burner at the same time. I have not had a need to replace any parts, yet.

This dripping liquefied condensation on the stove top is one of my only (but major) concerns with this oven/range.
answered 1 year, 6 months ago
Cookingforabigfamily
Philadelphia, PA
0points
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answer 2
Thank you for contacting Samsung.Condensation levels will vary from home to home. Here's an article that discusses it somewhat: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00021770&fm_seq=21938

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

The touch pad must be pressed firmly to set?

The touch pad is very hard to set. I must press the settings VERY hard in order to make (set) a selection. Is this normal? Previous ranges were very easy to set (the number or setting did not have to be pressed hard; a slight touch would set).
asked 10 months ago
Bamamama
Northport, Al
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
It's a quirky touchpad.
answered 3 weeks, 2 days ago
pocketwatch50
N.M
0points
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answer 2
I THINK THERES A PROBLEM WITH UR PRODUCT MAYBE U NEED TO CONTACT CUSTOMER SUPPORT OR TAKE IT BACK TO UR RETAILER MAYBE IT IS DEFECTED
answered 9 months ago
SOCIOPAPI
BROWNSVILLE, TX
0points
0out of 0found this answer helpful.
Question

Is there a control for control panel lighting, i.e., brightness of numbers, etc.

asked 3 years ago
gserotsky
Pensacola, FL
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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1 answer
Answers
answer 1
Thanks for the question. There is no adjustment for the brightness of the display on the FE710DRS range.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

Can you can on the stovetop?

I can during the year and want to know if it is safe to.
asked 2 years, 11 months ago
Jevernham
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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1 answer
Answers
answer 1
The cook tops on Samsung electric ranges have been internally tested to support loads of up to 70 pounds and run continuously at maximum heat levels for extended periods of time. Samsung does not guarantee fitness of the product for any specific purpose, however, it is our understanding that the load, heat and time parameters of general non-commercial canning would fall into those performed in our tests. Please understand that this statement does not imply that the referenced cook top could be used for commercial use, as operation of the product in a commercial manner may void the warranty.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

What is the temperature variation in the electric range model FE710DRS between the top half and the bottom half of the oven with the divider?

asked 2 years, 10 months ago
DWils81
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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answer 1
The minimum and maximum temperatures available in the upper and lower oven vary depending on the settings in each. Please refer to the chart on page 30 of the User Manual for details. The manual can be downloaded as a pdf file from this website.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Can I use the Duo with smart divide to broil in the top portion while cooking something in the lower portion?

The door is to be left open while broiling, however I want to cook in the lower section. for example I Want to broil steak in the top and be cooking bake potatoes in the bottom portion. What do I do?
asked 2 years, 10 months ago
mimim
Pittsburgh
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
The manual says that you should keep the door opened to the broil position when using broil. So that would make it hard to keep a steady temp in the bottom.
answered 2 years, 6 months ago
Sharbeson
TN
0points
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Question

How do change the clock format on my electric range (model FE710DRS) from 24 hour to 12 hour?

asked 2 years, 9 months ago
UKingCorey
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
Try a work around by programing a delay start
answered 2 years, 8 months ago
foreverlove
0points
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Question

The top oven turns off when I open the oven. Is this suppose to happen?

asked 2 years, 8 months ago
dgrif
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
Thank you for the question. The convection fans are designed to turn off when the oven door is opened, but the oven itself should not turn off. I would suggest you submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

Are the burners on the FE710 flex duo oven, induction?

I'm shopping for a new stove and love all the features of the FE710; however, I'm VERY confused about the burners. I've read several reviews and looked, online, at different stores and some say the burners are induction and some say they aren't. An SPSN video I watched, said they are induction; however, at a couple other sights (non-Samsung sights and mainly online stores) said they were not. I would like to know if, in fact, the burners on the FE710 flex duo oven, are induction and will require cookware that can be used on an induction burner. Thank you very much.....I appreciate your help.
asked 2 years, 8 months ago
Jody32765
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
Thanks for the question. The cooktop on the FE710 Flex Duo range has 5 radiant cooking elements. Samsung does have induction ranges available, including the FTQ307 and FE-N500 models, but these do not have the Flex Duo oven feature.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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