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Does the NE58F9710WS range have a cooling fan for the electronics? Any complaints on the noise? Where does it exhaust?
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Best cleaning products?
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My Temp does not hold when in convection bake and bake. It will not recover and is the second stove to have a similiar problem - -
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Can I use a pressure canner on the stovetop? If so, what is the maximum size?
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Customer Questions & Answers for
samsung 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

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Questions & Answers for samsung 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)

Question

Can you store pans in the warming drawer?

asked 3 years, 1 month ago
Floridawoman
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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4 answers
Answers
answer 1
I do not store anything in this drawer. My personal choice. If you do decide to store items I would recommend cookware that Is suitable for oven temperatures in the event the heating element for the drawer is turned on by mistake.
answered 2 years, 10 months ago
JCF150
TN
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answer 2
Yes. As long as the pan fits in the drawer.
answered 3 years ago
Soundone
Southern California
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answer 3
You should store items that can withstand the heat.
answered 3 years ago
foreverlove
0points
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answer 4
It's fine to store pans in the Warming Drawer, though you should store only items there that can withstand the heat in the event the drawer is inadvertently turned on.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

We just bought a samsung double oven electric range. Can you set the clock to a 12-hour format? If so, how?

asked 3 years, 6 months ago
CynthiainTN
TN
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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3 answers
Answers
answer 1
Download the user manual.
On page 31 it tells you how to change to 12hr clock.
Press clock and 0 for 3 secs. This will show you which mode the range is in.
Press 0 on the number pad to select either 12 or 24 hr clock.

Don't own the range yet, but I downloaded the manual to see if this IS the range I want. ; )
answered 1 year, 11 months ago
Peig
Montana
-1point
0out of 1found this answer helpful.
answer 2
It doesn't seem so, however, you can program the stove with a delay start
answered 3 years ago
foreverlove
0points
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answer 3
No. It is in military time. But you can program the stove with delay start.
answered 3 years, 1 month ago
Nitabakes
Chapin, SC
0points
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Question

can we bake in the upper oven with Partition in (not convection)

asked 3 years, 3 months ago
anthony3
Fernandina Beach, Fl
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
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answer 1
No, you have to either take the partition out, or cook in the bottom half.
answered 2 years, 9 months ago
JRWard03
Washington, PA
0points
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answer 2
Probably not a good idea. The smoke will come out it can change the smell
answered 3 years ago
foreverlove
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Question

What type of cookware do you reccomend using on the ceramic cooktop?

asked 3 years, 3 months ago
dariley
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
I would use a good quality tri-ply for even heating/even cooking. I use Calphalon now and it heats and cooks evenly - flat bottom pots and pans as suggested above. Start on lower heat than you used on your old stove.
answered 1 year, 10 months ago
Cookingforabigfamily
Philadelphia, PA
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answer 2
Basically you need a completely flat-bottom multi-ply pan with a diameter within one inch of the diameter of burner. You can google to find for brand names
answered 3 years ago
foreverlove
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Question

Where would I look on my new range to find the serial number and model number?

asked 3 years, 2 months ago
jvdemuth
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
When you pull out the warming drawer, the serial number and model number are on a plate mounted on the left side of the range. Kind of a hard place to read it, but that's where it is.
answered 3 years, 1 month ago
Jezzi
Warner Robins, GA
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answer 2
Open the warming drawer at the bottom of the range and look at the bottom left part of the frame. The information is on a white sticker.
answered 3 years, 2 months ago
RJBee
Winston-Salem, NC
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Question

Is my range defective?

When I open the door the divider will spring forward and the oven will shut off just like hitting the cancel button. The divider gets pushed out by the spring loaded switch that tells when it's in place. I have to reset all the controls like I'm first setting the oven for use. Can this be fixed?
asked 3 years, 2 months ago
Workmate
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
This shouldn't happen, I would contact Samsung.
answered 3 years, 1 month ago
Jezzi
Warner Robins, GA
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answer 2
I'm sorry to hear you're having this issue with your FE710 range. If the divider is inserted properly on its track, it should stay in place when the door is opened. If yours does not, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Is this available in white?

If not, will it be and when? I am located in Northeast US. Thank you.
asked 3 years, 1 month ago
mom22
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
It listed as stainless steel only
answered 3 years ago
foreverlove
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answer 2
At this point in time, the FE710 Flex Duo Oven is available only in real Stainless Steel, and I can't tell you whether it will be available in white in the future.

Thank you for your interest,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

how do clean between the glass of oven door on electric range FE710DRS/XAA

asked 3 years, 1 month ago
Suz54
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
the door would need to be disassembled so it is best if you ask a profressional service. Check with samsung for a recommendation
answered 3 years ago
foreverlove
0points
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answer 2
To clean between the glass panes in the oven door on the FE710DRS, the door would need to be disassembled. I would suggest having service such as this performed by a trained professional to avoid damage to your range and injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

Temp

When I set the temp on my oven it automatically lowers by 25 degrees. Why is this?
asked 1 year, 8 months ago
Buuckfamily
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
That usually happens if you use the convection convert feature.
answered 2 months, 4 weeks ago
pocketwatch50
N.M
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answer 2
Thank you for contacting Samsung.

A 25° F oven temperature variation (+/-) is allowed in accordance with manufacturing standards. This variation is necessary during "cycling" to keep the oven temperature from rising excessively. The temperature variation is normal and desired as is provides natural convection within the oven, resulting in more uniform baking results.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
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Question

What's the best way to clean the cooktop?

asked 3 years ago
Soundone
Southern California
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
My stove came with a bottle of Cerama Bryte glass-ceramic cooktop cleaner. It also came with a special non abrasive cleaning pad. Your cooktop should be cool before attempting to clean.
answered 2 years, 10 months ago
JCF150
TN
0points
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answer 2
Samsung recommends using a ceramic cooktop cleaner like the sample that should have been included with your FE710DRS to clean the cooktop. For more information, please refer to page 61 of the user manual, which can be downloaded as a pdf file from this website for your convenience.

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

NEED TO RESET THE CLOCK - THE DEFAULT SETTING IS IN MILITARY TIME

asked 2 years, 11 months ago
LESLEI
CAL
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
The U.S. is one of the few countries that use the AM/PM designation. Being an international produce, Samsung just went for the 24-hour setting only.
answered 2 years, 11 months ago
mortier
West Chester, PA
0points
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answer 2
Thank you for the message. If your FE710 clock is displaying military time, or a 24-hour format, it may require service to correct it. Please call 800-SAMSUNG or submit your contact information through the link below for further assistance:

http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
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Question

Is the upper portion of the oven only convection, or am I missing something?

Can I cook just regular bake mode in the upper oven?
asked 2 years, 10 months ago
krispyko
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
I have found that you cannot. I've tried several times, but the only thing that works is to either cook in the bottom half, or remove the partition.
answered 2 years, 9 months ago
JRWard03
Washington, PA
0points
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answer 2
Thanks for the question. Regular Bake mode is not available in the upper oven when the divider is in place, for the same reason Broil is not available in the lower oven. The hidden bake element is actually located in the bottom of the oven, so heat from the elements in the top of the oven must be circulated by the convection fan in order for the upper oven to bake. The broil element is located at the top of the upper oven, so it isn't possible to broil in the lower oven only.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

how far below the set temperature will the oven go before it starts to reheat?

if i set the oven on convection bake i know the readout will be 25 below what i set it for. How cold does the oven get before it starts the elements again to keep it at the readout temperature?
Example: I set convection bake to 375, the read out says 350, why is my oven cooling down to 285 and not keeping it at or near the 350?
I have to keep turning the oven off and on just to bake cookies at the correct temperature or they don't bake after 20 minutes--oven is too cold
asked 1 year, 11 months ago
pinskib
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
It really shouldn't go very much below. My Samsung was defective and when you put food in it would drop and never come back up.
answered 2 months, 4 weeks ago
pocketwatch50
N.M
0points
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answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=51129&modelname=FE710DRS%2FXAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
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Question

How much condensation is normal with convection bake?

When I use the convection bake mode, I have condensation running down the backsplash behind the unit. There is condensation all over the control panel on the right side where it vents. It builds up around the burner knob and drips down onto the cooktop. Recently I had something replaced with the far right control knob. There was a loud pop, blue flash, and the indicator light quit working. Samsung replaced it but I wonder if all the condensation might have been part of the problem. I am new to convection baking but have seen that other ranges at friends' houses do not have this issue. When I have the divider in and am using convection on the top, the lower portion will also fill with condensation.
asked 1 year, 10 months ago
Luv2Cook4Seven
Lenexa, KS
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
I have the same problem with condensation with convection cooking in the top oven - so much dripping that I don't use the right back burner at the same time. I have not had a need to replace any parts, yet.

This dripping liquefied condensation on the stove top is one of my only (but major) concerns with this oven/range.
answered 1 year, 10 months ago
Cookingforabigfamily
Philadelphia, PA
0points
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answer 2
Thank you for contacting Samsung.Condensation levels will vary from home to home. Here's an article that discusses it somewhat: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00021770&fm_seq=21938

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

The touch pad must be pressed firmly to set?

The touch pad is very hard to set. I must press the settings VERY hard in order to make (set) a selection. Is this normal? Previous ranges were very easy to set (the number or setting did not have to be pressed hard; a slight touch would set).
asked 1 year, 2 months ago
Bamamama
Northport, Al
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
It's a quirky touchpad.
answered 4 months, 2 weeks ago
pocketwatch50
N.M
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answer 2
I THINK THERES A PROBLEM WITH UR PRODUCT MAYBE U NEED TO CONTACT CUSTOMER SUPPORT OR TAKE IT BACK TO UR RETAILER MAYBE IT IS DEFECTED
answered 1 year, 1 month ago
SOCIOPAPI
BROWNSVILLE, TX
0points
0out of 0found this answer helpful.
Question

Is there a control for control panel lighting, i.e., brightness of numbers, etc.

asked 3 years, 4 months ago
gserotsky
Pensacola, FL
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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1 answer
Answers
answer 1
Thanks for the question. There is no adjustment for the brightness of the display on the FE710DRS range.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
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Question

Can I use the Duo with smart divide to broil in the top portion while cooking something in the lower portion?

The door is to be left open while broiling, however I want to cook in the lower section. for example I Want to broil steak in the top and be cooking bake potatoes in the bottom portion. What do I do?
asked 3 years, 1 month ago
mimim
Pittsburgh
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
The manual says that you should keep the door opened to the broil position when using broil. So that would make it hard to keep a steady temp in the bottom.
answered 2 years, 10 months ago
Sharbeson
TN
0points
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Question

Can you can on the stovetop?

I can during the year and want to know if it is safe to.
asked 3 years, 2 months ago
Jevernham
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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answer 1
The cook tops on Samsung electric ranges have been internally tested to support loads of up to 70 pounds and run continuously at maximum heat levels for extended periods of time. Samsung does not guarantee fitness of the product for any specific purpose, however, it is our understanding that the load, heat and time parameters of general non-commercial canning would fall into those performed in our tests. Please understand that this statement does not imply that the referenced cook top could be used for commercial use, as operation of the product in a commercial manner may void the warranty.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

Is this temperature range correct for a Samaung oven

I set my oven to 350. I let it pre heat and sit several minutes. When the temperature falls to 330 the elements cycle on and off till it reaches 370. The oven then cools till it reaches 330. this is a 40 degree range. It consistantly stays in this range. Should the temperacture be more accurate or is this acceptable for the oven?
asked 2 years, 11 months ago
jjgncmg
Ronkonkoma, NY
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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answer 1
Having worked with temperature controls in the past, it would seem normal to see a plus/minus 20 degree fluctuation inside the oven. This is called thermal lag. However, the mean temperature is still 350 degrees.
answered 2 years, 5 months ago
DisneyDoug1974
New Paris, OH
0points
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Question

What is the temperature variation in the electric range model FE710DRS between the top half and the bottom half of the oven with the divider?

asked 3 years, 2 months ago
DWils81
on 5.9 cu. ft. Freestanding Flex Duo Oven with Radiant Electric Range (Stainless Steel)
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Answers
answer 1
The minimum and maximum temperatures available in the upper and lower oven vary depending on the settings in each. Please refer to the chart on page 30 of the User Manual for details. The manual can be downloaded as a pdf file from this website.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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