Looking for Answers about samsung Electric Range?

I did not find a broiler pan listed at SamsungParts.com for FE-R300SB/XAA as Ms Samsung suggested.

The drawer is shallow and will not hold pots, it will however hold pans. I guess you have to sacrifice drawer space for the larger oven, which is one of the largest in the industry.

You can download one here.

Also, it is possible that someone would think the element is on because the heat light is still on (light on front of the range). I have a Samsung FE-R300SB, and mine does this. The heat light stays on until the stove is absolutely cool to the touch. Therefore, don't use that light to determine that the element is on...it just means the stove is still hot from use.

I'm so glad to hear you're happy with your Samsung refrigerator! We also make a number of wonderful over the range microwaves, with a variety of different features which you can peruse on this site.

The Samsung gas range is not yet available, and I cannot tell you exactly when it will come out. I do suggest you continue to check this site though for updates.

Thank you for your loyalty and interest!
- Ms. Samsung

Thank you for the question. The Slow Cook Hi setting on the FE-R300 range is 260°F, and the Low setting is 212°F.

- Ms. Samsung

I'm sorry to hear you're having this issue with your FE-R300SB range. This situation is not unique to Samsung and is a function of needing to have the space between the glass panes on the oven door vented to prevent the outter pane from getting as hot as the oven cavity. Unfortunately, the self-clean cycle is not able to remove the grease that made its way between the door glass through the vents. To clean between the glass panes, it may be necessary to disassemble the door which should be done by a qualified technician in order to prevent the warranty from being voided. For further assistance and information, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Samsung does not recommend using aluminum foil to line the oven because it can damage the oven surface and prevent proper air flow. The manual does mention in several places that foil can be used to cover items being warmed in the oven, however. For an easy way of searching references to "aluminum foil" or other terms in the user manual, I would suggest downloading it to your computer as a pdf file. Pressing "Control F" will bring up a search field and you can type in whatever term you're looking for. This can be a very handy tool!

Thank you,
Ms. Samsung

Thank you for the question! The Sabbath mode on Samsung ranges is intended as a convenience for customers who choose to live by the rules of their faith, not to exclude others from using it if they wish. This special mode disables the automatic shut-off mechanism that prevents the oven from being left on for an extended period as a safety precaution. When Sabbath mode is selected, the oven can be left on indefinitely (such as during the weekly Jewish Sabbath, from sundown on Friday to sundown on Saturday). Samsung recommends turning the Sabbath mode off when it is not needed, so the automatic shut-off is enabled.

I hope this helps to clarify the manual's explanation!
Ms. Samsung

For information and availability of Samsung parts for your FTQ352IWUX, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Please click on this link to download a pdf copy of the FE-R300 User Manual: http://downloadcenter.samsung.com/c...

Thank you for choosing Samsung!
Ms. Samsung

I'm sorry to hear you're having difficulty finding cookware that will sit flat on the cooktop. I would suggest you contact your local appliance, home improvement or cookware retailer for advice on which brands have a reliably flat bottom and will suit your needs in terms of sizes and cooking material, as well.

- Ms. Samsung

It is just right. I proofed french bread several times and it was fantastic. I am not sure of the exact temp of the stove b/c I lost the book. But the temp listed in the book was the same as you read is needed for proofing. I will only proof with my range for now on.

The control panel on your FE-R300SB can be locked by pressing the Clear/Off button for 3 seconds. If you are trying to start a self-clean cycle, the Door message will display if the oven door is open; the self-clean cannot start if the door is open, or if the controls are locked. For more information, please refer to pages 31-32 of the user manual. If you are still unable to start the self-clean feature, or if the oven is not detecting the door to be closed when it is, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear you're having an issue with your new range. I would suggest you call 800-SAMSUNG to speak with an agent who can help you determine what may have caused this issue, as well as what your options are for addressing it.

Thank you,
Ms. Samsung

Thanks for the question. It is common within the industry for there to be a variance of up to ±25°F between the set temperature and the actual oven temperature, based on a number of factors; Samsung ranges are actually designed to have even less of a variance (±10°F to 20°F). If you determine that your FE-R300SB is running either too hot or too cool, you can adjust the thermostat yourself by up to ±35°F by following the instructions on page 28 of your user manual, which can be downloaded as a pdf file from this website.

If your range is taking 45 minutes to cook what should take only 20 minutes, it is likely that an adjustment is necessary. If you determine that your oven's temperature is varying from the set temperature by more than ±35°F, I would suggest contacting Samsung for service to make the necessary repairs or adjustments. To initiate the service process, please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thanks for the question. The Chicken Nugget feature is simply a pre-programmed setting for the sake of convenience. The temperature for the "Hi" setting is 400°F; the "Lo" setting is 350°F.

- Ms. Samsung

The Crispy Pizza setting on the FE-R300 range is a preprogrammed feature based on common settings for a particular recipe. If your prepared pizza instructs you to bake it at 325°F, then you should use the standard Bake function and set it at that temperature instead.

Thank you,
Ms. Samsung

I'm sorry to hear your range is scratched. Unfortunately, there's no easy solution for removing scratches from stainless steel, especially if the scratch is deep enough to change the contour of the surface. If the cooktop surface is scratched I would suggest reviewing instructions in the user manual for cleaning the cooktop, including removing marks from certain pans that may look like scratches. If this doesn't help, and you wish to consider replacing the scratched part, please visit SamsungParts.com or call 800-627-4368 for information and availability.

- Ms. Samsung

I'm sorry to hear you're having this issue with your FE-R300SB range. Please make sure the range is connected to a working 240V/60 Hz/40-amp power supply, and the Control Lockout is not engaged. You can refer to page 29 in the user manual for instructions on locking/unlocking the controls.

If this does not resolve the issue, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung