For some reason the Mail key on this keyboard pulls up the android program 'Email'. Why wouldn't this pull up your primary Gmail account? Anyone know a way to configure this?

asked 1 year, 10 months ago

Username

pkolb

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Hi there,

Thanks for reaching out to us for support.

In order to assist you, we need the model number of your device. Can you write us another question through this forum including this information?

If you'd prefer, you may also call us for troubleshooting at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

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Top 10 Contributor

answered 1 year, 10 months ago

Username

SamsungSupport11

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answer 2

Go to android market and download gmail app and go in your account settings where you added facebook and add gmail address there. You should have had to have a gmail account or set one up to use the tablet

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answered 1 year, 6 months ago

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Joleigh0877

Spring Hill, FL

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Question

Doesn't work at all

When we plug in the dock the tablet goes to a screen that shows the time. None of the keys work. We changed the input option to the samsung keyboard and still none of the keys work. Is the pad broken or does it just not work?

asked 1 year, 11 months ago

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Anonymous

Oregon

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Hi there,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

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Top 10 Contributor

answered 1 year, 10 months ago

Username

SamsungSupport11

-1point

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answer 2

Try going in to the android market and downloading an app for the external keyboard, if that doesn't work I would lean towards BROKEN and return it.

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answered 1 year, 6 months ago

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Joleigh0877

Spring Hill, FL

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Question

Why doesn't the Blue status light come on?

When I initially mount my Galaxy 10.1 Tablet on this dock, the blue light flashes on then off - quickly. That's the last I see of this light.
The dock either does a poor job of charging or doesn't charge at all.
What is the blue light supposed to indicate? Is my unit not working? Or is there some setting that I've missed out on?

Tags: repair issues, how to use

asked 9 months ago

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Anonymous

Sarasota, FL, USA

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

I believe the blue light comes to indicated that your dock has been successfully mounted and its ready to use. It is not supposed to stay blue.

answered 7 months ago

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gbmahili

New Jersey, USA

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answer 2

Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know which status light you're talking about, the one of the tablet or the one on the dock. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech42

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Question

keyboard make sounds like its connected but doesn't work

Plug in keyboard - sound indicates its connected, but then it doesn't work.
Or it works for a few moments, then stops working.

Both situations are very frustrating.

Tags: galaxy tab 10.1, keyboard dock

asked 1 year, 11 months ago

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Midyn

Philadelphia,PA

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Hi Midyn,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

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answered 1 year, 10 months ago

Username

SamsungSupport11

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answer 2

Try going on the Android market and downloading an app for the use of an external keyboard, also did you go in settings and change the keyboard settings to Samsung Qwerty?

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answered 1 year, 6 months ago

Username

Joleigh0877

Spring Hill, FL

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Question

my samsung keyboard/doc is not working with my new 10.1 tablet

just bought both yesterday - no issues with tablet, cant seem to make the keyboard work.

asked 1 year, 9 months ago

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Anonymous

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Go in settings and then go in keyboard settings and set it on Samsung Qwerty keyboard, check the market to see if you have to run an installer app

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answered 1 year, 6 months ago

Username

Joleigh0877

Spring Hill, FL

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Question

i bought a dock and hdmi cable for galaxy 10.1 the cable does not fit the dock

asked 1 year, 5 months ago

Username

dave7152

st marys ohio

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Did you buy the cable from the Samsung website or an aftermarket. These things are rather new so if it was an aftermarket chances are its not the right cable

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answered 1 year, 4 months ago

Username

JRAM

Odessa, Texas

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Question

How do I use the @ key on the keyboard? I keep getting 2 when I want to type @

asked 1 year, 3 months ago

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hardyparty5

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

To use the "@" on this dock...
Press and Hold SHIFT then press 2 at the same time, then release both keys...that should work..

answered 8 months ago

Username

gbmahili

New Jersey, USA

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Question

Trying to register my full-size keyboard dock for galaxy tab

It's asking for the IMEI or HEX #; I've entered everything I can think of on the back of the keyboard and the Tab but it won't register. The keyboard serial # doesn't work either.

asked 1 year, 8 months ago

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vand9611

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

The IMEI or HEX number is on the product itself, not on the box. It is usually the IMEI number on the back of the product. There is a spot highlighted in red and if you click on it ,it will show you how to find it.

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answered 1 year, 6 months ago

Username

Joleigh0877

Spring Hill, FL

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Question

How do I set my settings on the Galaxy Tablet to read the fullsize keyboard?

I keep getting a pop window telling to change my setting to the Samsung Qwerty, but I don't see any such settings. Did I buy the wrong keyboard or something?

asked 1 year, 8 months ago

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jogutier

Sacramento, CA

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

You go to settings and select keyboard settings and change it there to Samsung Qwerty

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answered 1 year, 6 months ago

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Joleigh0877

Spring Hill, FL

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Question

Mouse & USB

I purchased one of these keyboards, but when I plug anythign other than the charger into it, the keyboard stops. How do I use this with USB adapter, so I can view files on USB drive? Also, I do not see any mouse function for quick copy & paste stuff. Please advise

asked 1 year, 4 months ago

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jsykas

Warren Center PA USA

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

I have used the Galaxy Tab 2 10.1 with the white "docking" keyboard and a USB adapter for 6 months now. The USB adapter plugs in where the charger would plug in and you should be able to use most any usb devices including a flash drive (which I did to create custom videos using Video Maker) The keyboard should not stop working though... Its pass-thru so unless you have some setting that I cant think of turned on than it should work. Try bypassing the keyboard to see if its a keyboard problem. Also any USB mouse should work as well. Hope this helps

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answered 7 months ago

Username

TheGreatHoudini

Hot Springs, AR

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Question

Keyboard and new Galaxy 10.1 Tab 2

Hi.
The ECR-K14AWEG keyboard dock 10.1 works with the new Galaxy tab 2 10.1?

Another thing.

The HDTV adapter EPL-3PHPBEG and USB & SD Connection Kit EPL-1PLRBEG works with Tab 2 10.1?

Thanks.

Tags: compatibility

asked 10 months ago

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Anonymous

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Thank you for contacting Samsung.

Since we're not sure where you own the GT-P3113 (7" Tab 2) or the GT-P5113 (10" Tab 2), we'll just tell you that whatever products are listed on the Accessories page for each respective model.

http://www.samsung.com/us/mobile/galaxy-tab/GT-P3113TSYXAR-accessories

http://www.samsung.com/us/mobile/galaxy-tab/GT-P5113TSYXAR-accessories

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 10 months ago

Username

SamsungTech73

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Question

note

will the keyboard work with the note 10.1?

asked 7 months ago

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bobsaget

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Thank you for contacting Samsung. Unfortunately, that the Galaxy Note 10.1 isn't compatible. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 7 months ago

Username

SamsungTech42

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Question

Tablet goes black when docking

When docking the Tablet into the Keyboard the tablet turns off! I have to remove it from the dock and it takes several minutes to turn it on again. This happens every time with no exception.

Tags: repair issues

asked 1 year, 2 months ago

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MsSealite

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

I believe it helps to prevent your battery from running out when not in use. I had the same problem but only occurred when I was idle, but if you keep on using your tablet, it doesn't go off. So, maybe it's because it was to keep your battery. Let me know if you get another answer so I can learn from it too.

answered 7 months ago

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gbmahili

New Jersey, USA

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Question

Cannot register Galaxy 10.1 tablet keybord (P/N ECR-K14AWEGXAR; S/N DF1B803AS)

The product register page will not accept the serial number of my keyboard. The correct model number is listed on the drop-down window, but when I enter the serial number and attempt to submit, I receive a message stating that I must enter a valid serial number.

Tags: galaxy 10.1 keyboard

asked 1 year, 8 months ago

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Colormegone

Utah

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

You are not supposed to enter the serial number, you are supposed to enter the IMEI number from the product itself, not the box.

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answered 1 year, 6 months ago

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Joleigh0877

Spring Hill, FL

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Question

We recently purchased Galaxy 10.1 and love it, but would like to know if there is a case, integrated with keyboard, available.

Tags: keyboard, tablet

asked 1 year, 9 months ago

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JQBacorn

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Go on Samsung.com and go to the bottom of the page and click on tablets, and then tablet accessories. Then you will have all the accessories that are made for it on that page after you type in your model number and size tablet

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answered 1 year, 6 months ago

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Joleigh0877

Spring Hill, FL

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Question

On Screen Keyboard

Is there anyway to get the on screen keyboard not to appear?

asked 1 year, 6 months ago

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trabenplayer

Cheney, WA

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Yes go in settings and dsiable it

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answered 1 year, 6 months ago

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Joleigh0877

Spring Hill, FL

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Question

is there a manual for keyboard

how do I get it

Tags: keyb0ard

asked 1 year, 6 months ago

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edklags

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Go to samsung .com and go to bottom of page and either choose support or user manual/downloads

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answered 1 year, 6 months ago

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Joleigh0877

Spring Hill, FL

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Question

SD Card

How do you use SD cards with the keyboard?

asked 1 year, 6 months ago

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trabenplayer

Cheney, WA

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

You use a USB 30 pin adapter

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answered 1 year, 6 months ago

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Joleigh0877

Spring Hill, FL

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Question

Is there a known tablet lockup issue related to this dock?

It seems there is an issue after the last Android update that locks up the Samsung tablet after being docked. Is this a known issue? The only way to get the tablet to power on again is to hold the power button to reset it. This happens randomly, but often.

Tags: crash

asked 1 year, 3 months ago

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Anonymous

Knoxville

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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answer 1

Yes, there is a known lockup issue with this doc, it only occurs when you are not using your tablet for a long time after the screen times out. I am sure it is a way of saving your battery. Tthe only problem is, when you turn it on, you have to take it off the dock, and press the power button for long before it can boot up...

answered 8 months ago

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gbmahili

New Jersey, USA

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Question

How do I keep from getting the keys stuck all the time?

Ever couple leters i type the key gets stuck on screen and makes it very difficult to write anything more then a few words. Please help! It also locks up in a black screen often when i let the screen time out while docked.

Tags: repair issues

asked 1 year, 2 months ago

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BrandonCa

California

on Galaxy Tab™ 10.1 Keyboard Dock (Full-Size)

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