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Customer Questions & Answers for
samsung HD Upconversion DVD/VCR Combo Player

Customer Questions & Answers:
200 Questions
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16 Answers

Questions & Answers for samsung HD Upconversion DVD/VCR Combo Player

Question

How do I instal a firmware update for dvd-vr375?

asked 3 years, 10 months ago
urichard
on HD Upconversion DVD/VCR Combo Player
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2 answers
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answer 1
Down-load the Firmware to a PC. Make sure you have Winzip installed, Open the file with winzip and then burn it to a cd. Next, take the cd to the recorder and follow the instructions. It's Easy to do!
Hammer49
answered 3 years, 5 months ago
Hammer49
North Carolina
+1point
1out of 1found this answer helpful.
answer 2
a two page instruction sheet is on the web

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting........

it's titled "updating the firmware"
answered 3 years, 9 months ago
mdfa99
los angeles
0points
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Question

how can I order remote ak59-ooo84a for dvd-vr375

asked 3 years, 7 months ago
vw268923
Mobile, AL
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
need remote fordvd-vr375 s/nd9756ccza13329t. is the remote ak59-00084a.
all so i have a samsung tv will the tv remote work to run the dvd player. if so how do i progam it.
answered 3 years, 3 months ago
dougly
-2points
0out of 2found this answer helpful.
Question

Copying so that dvd can be read on dvd players other than samsung

When I recorded television shows and home video from a camcorder I was able to view the dvd on the samsung dvd player that I recorded it on but not on other devices (PC, other dvd players). What amd I doing wrong?
asked 3 years, 7 months ago
maton
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
The dvd must be "finalized" in order to be played on other components.
answered 3 years, 6 months ago
Pluto
hamburg,ny
0points
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Question

how do i hook this up to an hd tv that predates hdmi cables. i have the DVD-VR375A combo unit

asked 3 years, 6 months ago
r0nnie
kings park, ny
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
You can hook it up by the old A/V cable that has yellow, white and red; the yellow is the video and red and while are audio connection. or you can use the newer connection the video is split into 3 connections they are red, blue and green then you also still need to connect the audio that is red and white.
answered 3 years, 6 months ago
coolkid
Oswego,IL
0points
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Question

How can I get a user manual for the DVD-VR375A dvd/vcr combo.

asked 3 years, 10 months ago
brigade
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
Download it from here:
http://www.samsung.com/us/support/downloads/DVD-VR375A/XAA
answered 3 years, 4 months ago
Spark43502
0points
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Question

why won't the disc finalize?

Disc is not protected
asked 3 years, 5 months ago
eileen2
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
Coping from VHS to DVD using HP DVD-R, the first 12 copies ...no problem. DVD's play on other equipment. No such luck on the next 2 I have tried. The finalization process went for 6 hours and I had to shut off the machine in order to get the disc to eject. Very frustrated with this process. Why will it work on 12 and then stop, I have done nothing differently.
answered 2 years, 10 months ago
tmtuck
-1point
0out of 1found this answer helpful.
Question

How to test setup of IR Blaster - set top/cable box control

Is there an easy way to test if you have the proper code entered for the set top/cable box/satellite receiver control? The only thing I have found is setting up a timed recording to see if it switches my satellite receiver. There are over 15 possible codes for my brand of satellite receiver. I don't want to have to setup a timed recording for every possible code option until I find the right one, there has to be an easier way.
asked 3 years, 4 months ago
Spark43502
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
If the code is the right one you should be able to change cable channels by simply hitting the up/down channel buttons on your DVR remote
answered 7 months ago
frqs
0points
0out of 0found this answer helpful.
Question

How to I get the disc tray on my DVD-VR375 to open?

The disc tray on my DVD-VR375 no longer opens. The LCD shows the word "open" but nothing else happens when you push the "Open" button on the remote or on the machine itself.
asked 2 years, 7 months ago
chuflip
02840
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
Take it to a repair shop. Mine did the same thing and it's a clich in the DVD player. They can fix it in a jiff.
answered 2 years, 7 months ago
LQQkin4ward2Shop
Aurora, MO
0points
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Question

How to get to the menu

We just bought the DVD/VCR recorder (DVD-VR375) last night. We hooked it up through our satellite box (Dish Network) to the TV this morning. We get a picture on the TV but we can't get anything to show up from the DVD/VCR. There is no menu even when we push the button---just the TV channel we were watching. What can we do to get the recorder set up? Did we not do something right? Any help would be appreciated! Thank you!
asked 2 years, 8 months ago
mbmdelp
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
Your DVD/VCR and TV has to be on the same channel....in our area is either channel 3 or 4. There should be a switch on the back of the DVD/VCR to select either 3 or 4. Putting your TV on the same channel will allow you to watch movies from your DVD/VCR. WA LA....enjoy your movies!
answered 2 years, 7 months ago
LQQkin4ward2Shop
Aurora, MO
0points
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Question

Remote AK59-0084A For DVD\VCR375

I've already changed the batteries twice but the remote can't run the unit. Manually I can copy off the main unit but it only allows for one speed since I can't get to the menus.

Would this be a remote problem or a unit problem?
asked 1 year, 9 months ago
122398OL
Phoenix, AZ
on HD Upconversion DVD/VCR Combo Player
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on what you're describing, it definitely sounds like a remote issue. A replacement remote can be purchased via the following link.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-AK59-00084A.aspx?model=DVD-VR375A/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When I turn on the player it says "loading", then it stops, after a few more seconds it says "loading" again. It continues to do the same thing over.

Can it be repaired? I purchased it refurbished about 3 years ago.
asked 2 years, 7 months ago
sew2much2
Chicago, Il
on HD Upconversion DVD/VCR Combo Player
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1 answer
Answers
answer 1
yes, it can be repaired for a minor cost!
answered 2 years, 7 months ago
LQQkin4ward2Shop
Aurora, MO
0points
0out of 0found this answer helpful.
Question

My player fails to play one in 3 rental videos, is there an update to be applyed.

asked 2 years, 9 months ago
TheOldone
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
SOUNDS LIKE YOU JUST NEED TO BUY A DVD DISK CLEANING SET IT COMES WITH A DVD AND A BOTTLE OF SUBSTANCE YOU APPLY ON THE TINY BRUSH ON THE CLEANING DVD AND INSERT AND CLEAN IT I SAY GIVE IT 2 OR 3 TIMES OF 30 MINUTES AND YOU SHOULD BE GOOD TO GO OTHER WISE LOOK AT THE DISK YOUR GOING TO PLAY AND SEE IF IT HAS SCRATCH'S OR NEEDS TO BE CLEANED
answered 2 years, 9 months ago
JOSHMinnnesota29
MN
0points
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Question

Why does the word "format" keep flashing on the screen causing the machine to freeze?

A new DVD-RW was inserted into the machine and during the formatting process, the power was accidentally turned off. Now the screen reads "format" flashing on and off. The machine will not turn on or off and none of the buttons on the remote control work. It seems frozen.
asked 2 years, 9 months ago
gbotello
Arizona
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
ANYTIME YOUR FORMATTING A DISK ON ANYTHING THREES A WARRING DO NOT TURN POWER OFF I THINK CAUSE IT CAUSE PROBLEMS IF THE POWER WAS TURNED OFF THIS WOULD BE ON ANY DEVICE ITS ALMOST LIKE A EMP PUSLE THAT KNOCKS OUT THE DEVICE
answered 2 years, 9 months ago
JOSHMinnnesota29
MN
-1point
0out of 1found this answer helpful.
Question

DVD-VR375 "The disc can be neither played nor recorded"

Cannot play purchased, pre-recorded DVDs/movies, etc. Can no longer play DVDs we recorded either, but we could at one time. Any suggestions as to what to try? Discs are not scratched or damaged.
asked 1 year, 5 months ago
pzam8
United States
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you check to make sure the player has the latest firmware. Our research indicates that version 2.0 was released on 6/24/2009.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=1528&modelname=DVD-VR375A

If the player already has the latest firmware or the issue persists, we recommend you review the following playback guide:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=413987&modelname=DVD-VR375A

You can also try resetting your player to factory settings. Hold down the fast forward and rewind buttons on the unit for up to 15 seconds.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

recording/ playback issue

after recording dvd, i cannot get dvd playback on tv - no audio or video. any suggestins as to what i can do or what I may be doing wrong ? (using HDMI connection w anynet devices )
asked 1 year, 10 months ago
alaninsd
on HD Upconversion DVD/VCR Combo Player
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1 answer
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=47572&modelname=DVD-VR375A

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

The VCR eats VCR tapes!

On the very first insertion of a VCR tape after setting up the DVD/VCR combo, the VCR tape transport system mangled the tape. It wouldn't release the tape after it ejected the cartridge case. I had to manually lift the tape off of the wheels and tape guide posts inside the transport system beyond the casette insertion trap door. On consequent tries of cartridge insertion, the same thing happened.
asked 3 years, 10 months ago
DWB1943
on HD Upconversion DVD/VCR Combo Player
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Question

Why can't I bring up the on-screen menu

I followed the directions in the manual. I entered my television code, the tv turned off like it said. I turned it back on and pressed the menu button to bring up the on-screen menus but nothing happened. I found the code for my cable box but can't enter it without going into the setup menu. Can you help me?
asked 3 years, 9 months ago
donnazol
on HD Upconversion DVD/VCR Combo Player
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Question

How to receive TV sound with captions?

I connected a Video out cable to the Video in on my new 55" LED Samsung TV in order to receive captions with my VCR playing but no sound from the TV. I changed to a Composite cable and only received an error message on TV to check cable signal (same with 2nd Composite cable). I can get sound from my surround sound amplifier when using the captions.
asked 3 years, 9 months ago
DrPickle
Dallas, TX
on HD Upconversion DVD/VCR Combo Player
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Question

The remote does not work with replacement batterie. It works partially with the batteries supplied with the remote. Do I need a new remote?

asked 3 years, 9 months ago
thespis1
San Anselmo, CA
on HD Upconversion DVD/VCR Combo Player
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Question

I can't get the set to switch from VHS to DVD.

I've tried pushing the button from VHS to DVD. It just wants to stay in the VHS mode. I've also tried turning the machine off and starting it in the DVD mode and nothing happens. I've tried several discs so I know its not the discs.
asked 3 years, 9 months ago
quilter
on HD Upconversion DVD/VCR Combo Player
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