I'm sorry to hear you're having an issue with your DV5451AEW. First, please check the water connection to the dryer. Since the steam function operates by spraying a mist of cold air into the dryer drum, relying on the heat of the dryer to create the steam, if water is leaking it may be because the connection is not secure. Opening the dryer door immediately after the mist is sprayed could also prevent it from working properly since the heat needed to make the steam would escape.
Next, please check your power supply to make sure the dryer is connected to a 240V/60 Hz/30 amp outlet, which is necessary to enable the dryer to heat properly. Check the vent ducts and lint trap for blockage, since obstructed air flow can prevent the dryer from heating and operating efficiently.
If these suggestions do not help to resolve the issue, your dryer may require service. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 10 months ago