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Most Recent Questions
Recent Question:
No longer getting steam on the steam cycles
Recent Question:
I'm wondering what type of electrical outlet/power cord this dryer takes? Is it a 3 prong or 4 prong?
Recent Question:
Part that holds lint sleeve.
Questions with Most Recent Answers
Question:
No longer getting steam on the steam cycles
Question:
I'm wondering what type of electrical outlet/power cord this dryer takes? Is it a 3 prong or 4 prong?
Question:
Part that holds lint sleeve.

Customer Questions & Answers for
DV5471AEW/XAA

Customer Questions & Answers:
14 Questions
 | 
13 Answers
Overall Rating:
4.632 out of 5
4.6
out of
5
(19 Reviews)19

Questions & Answers for samsung DV5471AEW/XAA

Question

Is it advisable to use fabric softener sheets i.e. Bounce in the dryer?

asked 2 years, 10 months ago
oihrlp
Florida
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No, it is not advisable to use fabric softener sheets in the dryer
answered 2 years, 10 months ago
BossLady1
Houston TX
0points
0out of 0found this answer helpful.
Question

What are the dryer vent options on our nes gas dryer?

asked 2 years, 10 months ago
tlehner
home
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The DV5471 gas dryer can be vented 3 ways. The factory default provides for rear venting, but the dryer can also be vented out the bottom or the left side with the help of the DV-1A side vent kit. For information and availability, please visit SamsungParts.com.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My manual says to push the signal button to increase the sound, but that does not seem to work. Is there another way to increase the sound volume?

asked 2 years, 8 months ago
stuckonlow
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The Signal button on the DV5471 dryer can only turn the chime on or off; the volume cannot be adjusted on this model.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We have a samsung electric dryer, model DV5471A. "Sanitize" cycle timer does not count down.

Our unit ran all night as a result. What is the problem?
asked 2 years, 7 months ago
dismicr
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. There are several factors that can cause excessive drying times, as described in the following troubleshooting article; please click on the link below then select "Troubleshooting ► > Cycles And Settings ► > Excessive Drying Times": http://support-us.samsung.com/cyber...

However, if your dryer is continuing to run long past the 180-minute Wrinkle Prevent option and the clothes are dry, it may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dryer Behavior; Unit is stopping and I have to manually interviene to start drying operation again.

I select the type of operation and proceed to press start. Unit starts as expected but during the operation the unit will stop drying before the cycle has been completed. I have to manually press start again before the unit will continue. If I selected timed drying the unit works as expected. Please advise.
asked 3 years ago
Anonymous
Collierville, TN
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. I would suggest visiting the troubleshooting guide through the link below then selecting "Troubleshooting ► > Clothing And Laundry ► > Clothes Are Damp At The End Of A Dry Cycle": http://support-us.samsung.com/cyber...
This article contains several helpful suggestions to help your dryer function properly. If these suggestions do not help to resolve the issue, please use the link provided at the bottom of the article to request service.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new Dryer (DV5471A) will not stop running

Purchased the washer and dryer set a little over a week ago and the dryer has been giving me problems. In Normal Mode the dryer will go from 40 minutes down to 1 and will never shut off, we have to manually open the door to make it turn off. On time dry, the same thing. One thing that I have noticed is there is an hour-glass indicator light directly under the minute countdown on the gauge cluster. Could there be a setting that has it locked? Please help
asked 2 years, 6 months ago
SX3Mike
TN
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having these issues with your new dryer. The hourglass icon simply indicates a cycle is in progress and is nothing to be concerned about. However, if the cycle time is jumping from 40 minutes to 1 minute on Timed Dry, service may be necessary. It's not unusual for this to happen on a Sensor Dry setting if the clothes are dry, but if it's happening and the clothes are still wet, this could indicate a problem, as well. Before contacting service, please check the lint trap and vent ducts to make sure there is no blockage interfering with air flow, since this is something that could significantly effect the performance.

To initiate service, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why won't my dryer start?

All of the buttons work. It makes all the right sounds. But it won't turn on. It's only about a month old.
asked 2 years, 8 months ago
Anonymous
Zeeland
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please make sure the door is closed and latched completely. If the door is not closed properly, the dryer will not run. Check the lint filter to make sure there is no blockage of air which can prevent the dryer from operating properly. If your dryer was installed using existing vent ducts, it may not have been cleaned out thoroughly. Try cycling the power to the dryer by unplugging/replugging or turn the circuit breaker off then on again. Reset the cycle and press the Start/Pause button. If the dryer still won't run, it may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to adjust signal volume of dryer

The samsung manual says to "adjust the volume or turn it off by pressing the Signal button." I cannot figure out how to adjust the volume. Only how to turn it off.
asked 2 years, 7 months ago
brooke11112
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Some models do have the option of adjusting the dryer signal from louder to softer, but the DV5471 does not. The signal can only be turned on or off by pressing the Signal button.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Scratch to dryer door

I have the dryer which had a bit on sticker left over that I thought my thumb nail would clean it off with a scratch and it did scratch to the plastic like see through door how can i get rid off that ,didnt think it would harm it now its ugly with scrathes on it??
asked 2 years, 4 months ago
LOVE2SAVE
Jackson Tn
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you may have scratched your DV5471 dryer door. I would suggest wiping the scratched area with a small amount of WD40 or dish soap (the hand-washing type, not the dishwasher kind). If the apparent scratch is actually residue from the adhesive, this should help to remove it. If the plastic is, in fact, scratched, then unfortunately, the scratch cannot be removed. If you'd like information on replacing the plastic part of the door, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who will be happy to assist you in identifying the part.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new dryer's drum squeaks.

The dryer is level and the vent is properly installed. Our handyman looked at it (without doing anything to it) -- he said the squeak comes from the drum, which is, according to him, too loose, more than any inch. The squeaking is quite loud. Now what?
asked 1 year, 7 months ago
Mudturtle
Plano, Texas
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=346425&modelname=DV5471AEW%2FXAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Water Leakage and Timer Not Working

Earlier today I put two items into my DV5451AEW/XAA electric dryer and ran the machine on the Wrinkle Away setting. Several minutes later my wife informs me that water is leaking out of the machine! I stop the cycle and clean up the mess, then restart on Quick Dry (20 minutes), since the two shirts were now soaked with water. An hour and a half later the dryer was still running, despite the shirts being quite dry. Now I am afraid to use any of the steam settings on the dryer and the timer seems to not be functioning at all (display shows the original amount of time, but does not count down). Did I accidentally change a setting on the dryer or does a service request need to be put in on it? Thank you.
asked 2 years, 9 months ago
Goltare
Moore, OK, USA
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your DV5451AEW. First, please check the water connection to the dryer. Since the steam function operates by spraying a mist of cold air into the dryer drum, relying on the heat of the dryer to create the steam, if water is leaking it may be because the connection is not secure. Opening the dryer door immediately after the mist is sprayed could also prevent it from working properly since the heat needed to make the steam would escape.

Next, please check your power supply to make sure the dryer is connected to a 240V/60 Hz/30 amp outlet, which is necessary to enable the dryer to heat properly. Check the vent ducts and lint trap for blockage, since obstructed air flow can prevent the dryer from heating and operating efficiently.

If these suggestions do not help to resolve the issue, your dryer may require service. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

not getting any heat from dryer everything seems to be working and all vents are clean,

asked 1 year ago
gfusher
watauga texas
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421560&modelname=DV5471AEW

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Wrinkle Away just wets clothes

When I use wrinkle away my clothes just come out wet - why? Is something wrong with my machine?
asked 1 month, 1 week ago
jamal01
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Which cycle uses the largest amount of water?

We are washing cloth diapers and would like to know if any of the cycles use more water for washing than others. It looked like the towels wetting had more water than others, so I just wanted to ask which had the most so we could use that one for cloth diapers.
asked 2 years, 8 months ago
zack250
ann arbor, MI
on DV5471AEW/XAA
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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