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Customer Questions & Answers for
7.4 cu. ft. Steam Electric Dryer

Customer Questions & Answers:
76 Questions
 | 
84 Answers

Questions & Answers for samsung 7.4 cu. ft. Steam Electric Dryer

Question

Have you solve problem with larger items balling up?

After reading reviews on this washer and dryer line, I have determined that the washer is great and the dryer is good but the dryer had a problem with sheets and bigger towels balling up and not drying properly as well as noise problems when this happens. I was wondering if this problem had been addressed.
asked 5 years ago
Anonymous
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
The simple solution (are you listening Samsung) is to have the dryer periodically reverse direction. I'm surprised this was not implemented. It is also the reason I rate the unit a 3 out of 5.
answered 3 years, 7 months ago
Grins
La Habra, CA
0points
0out of 0found this answer helpful.
answer 2
Thanks for your interest. What you're referring to is actually the result of the large capacity of the DV448AEP, which some people have found can cause sheets to become twisted and even "ball up". A simple solution is to add 3 to 4 towels to the dryer. This should take care of the issue.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 3
I have washed many loads of large items and have not noticed any balling. I have also not noticed any noise problems from the dryer. If you feel the items are not drying enough you could run a manual timed dry and select a higher heat.
answered 4 years, 10 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

How do you solve the problem of balling up of bedding in the dryer?

I still get the bedding balled up in the dryer despite adding a few towels. My bedspread balled up so tightly it sounded like a heavy ball being tossed around in the dryer. Any other suggestions on how to solve this problem?
asked 4 years, 3 months ago
Anonymous
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
In addition to the suggestion offered by the other contributor, adding a few towels to a load of bedding is usually enough to resolve the issue of sheets balling up. If this issue persists, it is a result of the large capacity of the DV448, so I would suggest adding another sheet or towel to help resolve the problem.

Thank you,
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
I have had this happen twice so far. All I had to do was pull out the bedding and separate the sheets and replace them in the dryer. Worked each time. Not sure this will be a comprehensive answer for you, but it has worked for me each time.
answered 4 years, 3 months ago
Jwb013
St. Louis, MO
0points
0out of 0found this answer helpful.
Question

MY dryer will not get hot. it will spin and turn on. I have checked the filter it is clean. We have had our samsung for a year and a half now

what could be the issue? is the heating element already out????
asked 3 years, 2 months ago
klord
oklahoma
on 7.4 cu. ft. Steam Electric Dryer
+3points
3out of 3found this question helpful.
2 answers
Answers
answer 1
I have the exact same problem, and same age as well. I've seen several mention the same problem. Appears the heating element only lasts 18 months on these...but outside warranty so we're stuck with the cost of repair.
answered 2 years, 9 months ago
stinkeye
Oklahoma
+4points
5out of 6found this answer helpful.
answer 2
Haha...same problem. same age. Samsung..sounds like a tech issue here!!
answered 3 years, 2 months ago
Dreamnevil
+4points
4out of 4found this answer helpful.
Question

How do I move the vent from the back to the side of the dryer? Do I need a special conversion kit?

asked 5 years, 2 months ago
sweetpea
on 7.4 cu. ft. Steam Electric Dryer
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for the question. Please visit samsungparts.com or call 800-627-4368 for pricing and availability of the new DV-1A side venting kit, which is compatible with your DV448AEP dryer.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Samsung SIde Vent Kits are scheduled for release in December. If you want to use the side vent capabilities of you electric dryer now, you can purchase a third party kit from Maytag, part number 12002641, that should fit. Because this kit is made for Maytag dryers, Samsung can not provide support for installation or usage. As with all home appliance installations, we recommend you have a professional installer perform the installation.
answered 4 years, 10 months ago
MrSamsungHA
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do you have to hook up the water line in order for the dryer to work?

asked 2 years, 7 months ago
Shawnomc
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes for the Steam feature to work
answered 2 years, 5 months ago
konafred
Waikoloa, HI
0points
0out of 0found this answer helpful.
answer 2
It's fine to use the DV448 without connecting it to water, but you would need the water connection in order to use the Steam feature.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to clean the plastic window?

The dryer was delivered with tape across the front leaving adhesive on the front window. What material is the window, and what can be used to remove the adhesive?
asked 4 years, 7 months ago
fheirtzler
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
WD-40 will melt the adhiesvive, then clean with soft cloth and warm soap and water.
answered 4 years, 2 months ago
NorthAlabama
Huntsville, AL
0points
0out of 0found this answer helpful.
answer 2
The best way to remove adhesive from the plastic window of the DV448AEP is with GooGone. You should avoid using GooGone on the chrome-colored trim, however.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the DV448 7.4 dryer rated for a 150 foot vent length?

I will be moving into a condo which requires a dryer rated with a 150 foot vented exhaust.
Is the DV448 Electric rated for this exhaust length?

Thank you for your help.
Bill
asked 4 years, 3 months ago
Anonymous
23502
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
My user's guide quotes:
With 4" rigid metallic duct
0 90 degree elbows, 80 ft
1 90 degree elbow, 68 ft
2 90 degree elbows, 57 ft
3 90 degree elbows, 47 ft
I use in a condominium, venting through the roof from the first floor, up through the third floor, and have no issues.
answered 4 years, 2 months ago
NorthAlabama
Huntsville, AL
0points
0out of 0found this answer helpful.
answer 2
The maximum recommended vent duct length for the DV448 is 80 feet, assuming there are no 90-degree elbows and 4" rigid ducting is used. Please see the attached image for additional duct length recommendations.

Thank you for your interest,
Ms. Samsung
Image(s)
User submitted image
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Best way to auto stop the dryer to Hang dry items?

We like to hang dry certain items and would like to be able to set a 15 or 20 min. timer to auto stop the dryer so we can take some cloths out, then finish the load.
asked 4 years, 2 months ago
Jimv
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I set my drying cycle to "damp dry", remove the clothes i want to hang dry, then restart the cycle to the new desired drying cycle. When you start the cycle over, the dryer senses the moisture and automatically adjusts, to prevent a long second cycle. Hope this works for you, too.
answered 4 years, 2 months ago
NorthAlabama
Huntsville, AL
0points
0out of 0found this answer helpful.
answer 2
There are a couple of different options available on the DV448AEP dryer which would allow you to have the dryer stop automatically while the clothes are still damp. You could either select "Damp Dry" from the 5 possible Dryness Level settings, or you could set the amount of time you'd like the dryer to run for under the Time Dry settings.

Thank you for the question,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

is it true I cannot use the wire duck vent but only the rigid?

asked 4 years, 8 months ago
Anonymous
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can use the flexible metal duct work
answered 4 years, 8 months ago
MrSamsungHA
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do u change the language ?

How do you change the language ?
asked 4 years, 8 months ago
Anonymous
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To change the language on the DV448AEP display, press and hold the Rack Dry and Wrinkle Prevent buttons for 3 seconds until the display changes; then select the desired language by pressing the Signal button (choices are English, French and Spanish). Once set, the selected language will remain in memory, even if the dryer is turned off or unplugged.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Usually when the dryer starts a cycle it squeaks for a good 15-20 minutes. It sometimes also squeaks mid-cycle, but not as often. What is the problem?

asked 3 years, 11 months ago
Maura
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
A squeaking noise in the dryer can sometimes be caused by too much weight which can result in the belt slipping as it turns. This is especially common when drying items like rugs or mats. If this is the case, try placing these items back in the washer and running a spin only cycle to extract more water. If the dryer continues to squeak then it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I want some additional information on using the steam cycle of my dryer unit. also does it have a steam generator inside?

the owners manual is sort of brief and doesn't give the level of details I would like. what items can you use in the steam cycle etc. If you put a down filled comforter in, what can you expect as far as cleaning and drying? Just more general tips in using the steam feature. how much more energy is used during the steam cycle versus normal drying? thanks.
asked 3 years, 11 months ago
sandy1
usa
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the questions. The DV448AEP uses the heat from the dryer to create steam by spraying a fine mist of water into it at the optimal time. Since it does not use a steam generator, it does not use more energy to create the steam.

Regarding the use of steam on different types of items, Samsung recommends referring to the fabric care instructions on the garment since steam is not appropriate for all types of garments in any particular category. Some comforters may be cleaned effectively with steam, others may not. When in doubt, I would suggest contacting the item's manufacturer for the most realistic expectations.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you set a specific time for My Cycle? I would like a 15 min setting so I don't have to always adjust the time down.

I've tried to set a My Cycle for 15 min using both the Time Dry and Quick Dry as a starting point. I adjust the time, select My Cycle, then let the entire cycle complete. I power back up and select My Cycle and the time defaults back to either 40 min (when I've started with Time Dry) or 30 min (when I've started with Quick Dry). All other options are saved with the exception of the TIme.
asked 3 years, 10 months ago
tngf
Alabama
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The My Cycle feature should save the set time once you've run a complete cycle with the My Cycle settings. If yours does not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water hook up to dryer

Am I required to hook up the water on my dryer if I don't intend to use the steam feature.
asked 3 years, 10 months ago
Smoky14
Alamogordo NM
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is not necessary to connect your DV448 dryer to water if you do not intend to use the steam feature.

Thank you for the question, and for choosing Samsung,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Are the new fabric softener "dryer bars" safe to use in the Steam Electric Dryer? If so, should it be removed when using steam settings?

asked 3 years, 9 months ago
dolphinjen14
Little Rock, AR
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no research to measure the effect of dryer bars on Samsung's sensor dry settings that I am aware of, so I would suggest running a drying cycle without the bar to determine whether you have a different result compared to running the dryer with the bar. Dryer sheets are fine to use with Samsung dryers, so if the bar is effecting the drying level I would suggest using the sheets instead. Please follow the dryer bar package instructions with regard to using the product with steam settings.

Thanks for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can i use dryer sheets in the dryer?

asked 3 years, 9 months ago
tlusalo
florida
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, it is fine to use dryer sheets in the DV448AEP dryer.

Thanks for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is my dryer, model DV448AEP/XAA, not heating up?

The lint screen is cleaned with every load. It seems there is a great deal of lint with this dryer. We have cleaned the area where the lint screen is located and pulled the exhaust hose/tube off and replaced it as well as cleaning that area where it is attached to the machine and to the home. Please help us. I love this dryer, but this is a real nuisance for our family with babies and small children... lots of laundry to do and this is holding things up!
Thanks for your assistance!
asked 3 years, 9 months ago
DaisylovesSamsung
Gig Harbor, WA
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Besides checking for lint buildup, other factors that could prevent the DV448AEP from heating properly include lack of a sufficient electrical supply and improper cycle selection. Please check to make sure the dryer is connected to a 240V, 60 Hz, 30 amps power supply, then reset the circuit breaker. Check the dryer's control panel to be sure a heated dry cycle is selected. If the problem persists, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do I change the language setting for my dryer?

asked 3 years, 9 months ago
jezrispa
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To change the language shown in the display, press and hold the Rack Dry and Wrinkle Prevent buttons simultaneously for 3 seconds until the display changes, then select the desired language by pressing the Signal button. The language choices are English, French and Spanish.

Thank you for the question,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Was the dryer supposed to come with a dry rack or is it sold separately?

If not, where is it available for sale in the Honolulu area?
asked 3 years, 7 months ago
Lisahasadryerquestion
Honolulu
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The DV448 dryer should have come with a dryer rack. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in obtaining one.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dryer Model DV448AEP/XAA while drying made several beeps, displayed and error about a button, I powered down the dryer, and now it will not power up.

asked 3 years, 6 months ago
gunner02
Lake Elsinore, CA
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your DV448AEP/XAA. Please try cycling the power to your dryer by unplugging it for at least 30 minutes then plugging it back in, or turning the circuit breaker off for that period of time. If the dryer still will not power on or the error code returns, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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