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Customer Questions & Answers for
DV431AEW/XAA

Customer Questions & Answers:
14 Questions
 | 
19 Answers
Overall Rating:
4.6 out of 5
4.6
out of
5
(20 Reviews)20

Questions & Answers for samsung DV431AEW/XAA

Question

are your washer and driers stackable

asked 2 years, 10 months ago
DJFM
ohio
on DV431AEW/XAA
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Yes they are stackable with a stack kit and the dryer door can be switched to swing the same way as the washer does.
answered 2 years, 9 months ago
Djcool
0points
0out of 0found this answer helpful.
answer 2
No - if you stacked the dryer on top of the washer, the washer "senses" what is stacked on top of it according to what the technician told us when he was here to fix our steam issue. It would not sit on top of the dryer either because the high speed spin cycle would cause it to shift.
answered 2 years, 10 months ago
kidatheart
TX
0points
0out of 0found this answer helpful.
answer 3
Most Samsung dryers can be stacked on top of our front load washers using the SK-5A stacking kit accessory, which is available through SamsungParts.com or through most major retailers that carry Samsung appliances.

Thank you for the question,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Samsung steam washer and dryer - can the doors be moved to open the other way?

my current washer dryer is washer on the right and dryer on the left. The water source is ion the right. the new ones will be opposite if the doors cannot be changed.
asked 2 years, 10 months ago
slwigs
on DV431AEW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can only move the door on the dryer to swing the other way. They are designed for the washer to be on the left and the dryer to be on the right, Unless you stack them and you can swap the door on the dryer to match the swing of the washer.
answered 2 years, 9 months ago
Djcool
dallas, tx
0points
0out of 0found this answer helpful.
answer 2
You can only swap the hinge on the dryer so when/if you stack them. They are set up for the washer to be on the left and the dryer to be on the right.
answered 2 years, 9 months ago
Djcool
0points
0out of 0found this answer helpful.
Question

New samsung dryer DV431AEW will not allow me to choose a heat setting other than high or med high on normal cycle. What is wrong? How can I fix it?

asked 2 years, 8 months ago
frustratedwithyourwebsite
on DV431AEW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I've run into the same problem. The answer is that there is no solution. The work-around is to use the Timed Dry setting and then select Low Heat. The downside is that this setting does not use the on-board humidity sensor so clothes can be under or over dry. It frustrates me too but the dryer is so great otherwise I've decided to keep it.
answered 2 years, 6 months ago
MelroseGuy
0points
0out of 0found this answer helpful.
answer 2
This is normal. The Cycle Chart on page 37 of the user manual shows which heat settings are available for each cycle. To select a heat setting other than High or Medium, select Wool (Low), Delicates (Extra Low), or a Time Dry setting.

The user manual can be downloaded as a pdf file from this website.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My sheets alway roll up into a tight bundle when spinning in the dryer and don't dry.

I put the sheets in loosely, use the default permanent press setting but this still happens. I have to constantly stop the dryer cycle, to unwrap the sheets. It can take up to three times as long to dry my sheets due to this problem.
asked 2 years, 11 months ago
karefree
on DV431AEW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I ran into the same problem, so frustrating. Three bedsheets (basic cotton, queen/twin size) can't get dry in a single dying job, have to start in two additional times. I might need to throw in tennis ball or dryer ball next time to see if it helps.
answered 2 years, 10 months ago
Housewife77
MI
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question. If the large capacity of the DV431 causes your sheets to become twisted and roll up into a ball, try adding 3 to 4 towels to the dryer to help take care of the issue.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dryer time

Our new dryer was delivered a few days ago and the dryer time are going way past what the manual is stating should be the total drying time. For ei we did a load of sheets One bottom sheet, one top sheet and two pillow cases on bedding plus the timer said 50min manual said 47min dry 3min cooling total 50min however the dryer ran for 2hr and 40min before shutting off. We have been watching the timer display on the dryer and it will randomly go from 7min to 16 min to 30min… so will tried just pulling them out after the 3rd time change and the everything was very dry. Please tell me this a problem with the dryer because I paid way too much to only be able to dry 3 loads in a day!
asked 2 years, 9 months ago
tallenbrand
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're experiencing excessive drying times with your new DV431 dryer. Please click on the following link then select "Troubleshooting ► > Cycles And Settings ► > Excessive Drying Times" for troubleshooting tips: http://support-us.samsung.com/cyber...

If the problem persists, service may be necessary to determine the cause and correct it. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you. Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

machine makes noise but does not turn or start

asked 2 years, 8 months ago
photodre
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your dryer. Please click on the following link for troubleshooting suggestions: http://support-us.samsung.com/cyber...

If these tips do not help to resolve the issue, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

side of dryer gets very hot. on medium heat seems to cool down &then heat up agaian but using high heat it seems that it never cools down

asked 2 years, 8 months ago
bettyboopdcp
satellitebeachfl
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual for the outside of the dryer to feel warm, but if it's excessively hot to the touch, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why won't our new dryer start?

we've tried to get it to start but nothing. The power is on because it lights up but thts all, please help
asked 2 years, 8 months ago
butchsan1
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please make sure the door is closed and latched completely. If the door is not closed properly, the dryer will not run. Check the lint filter to make sure there is no blockage of air which can prevent the dryer from operating properly. Try cycling the power to the dryer by unplugging/replugging or turn the circuit breaker off then on again. Reset the cycle and press the Start/Pause button. If the dryer still won't run, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you send me a longer dryer cord for my stacked dryer?

I just got your awesome washer and dryer. I have them stacked to create space for more accessible storage and a small counter top for folding in a very small laundry nook. The 6' cord doesn't reach the dryer plug unless directly perpendicular putting the washer and dryer in neither on the left, right, nor middle of the small nook. Can you remedy this design flaw?
asked 2 years, 7 months ago
Boulan
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The electric dryer does not come with the cord, so if the one that you've had installed is not long enough, I would suggest checking with the installer to determine if a longer one is available. If you actually have the gas dryer which has the power cord installed at the factory, then service would be necessary to change the cord if, in fact, a longer option is available. Please visit SamsungParts.com for information and availability of parts for your dryer. Another option would be to consult an electrician for advice on alternatives for supplying power where you need it.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can dryer balls be used vs dryer sheets?

asked 2 years, 6 months ago
pamelapo
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While there is no research to measure the effect of dryer balls on Samsung's sensor dry settings that I am aware of, I would suggest running drying cycles with and without the balls to determine whether you have a different result. Dryer sheets are fine to use with Samsung dryers, so if the balls are effecting performance I would suggest using the sheets instead.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the 3 way venting feature listed in features?

asked 2 years, 11 months ago
sunnyq
Munising, MI
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The DV431AEW electric dryer actually has 4-way venting, meaning it can be vented through either the left or right side, as well as the back and the bottom. If you choose to vent it through the bottom or either side instead of the back, you'll need the DV-1A venting kit to convert it, which is available through SamsungParts.com.

Please note that the gas version of this model, the DV431AGW, has 3-way venting and cannot be vented through the right side due to the location of the gas connection.

Thanks for the question,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

got the dryer, model #DV43AEW/XAA, today and it makes a knocking noise when on and is now making a ticking noise. Is this normal?

asked 2 years, 11 months ago
kb2876
Fort Smith, AR
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please click on the link below then select "Troubleshooting ► > Noise/Vibration ► > Dryer Is Noisy" for information about different types of noises in the dryer: http://support-us.samsung.com/cyber...

For further assistance, please use the link provided to request service or call 800-SAMSUNG to speak with an agent.
- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Dryer leaks water from the bottom of the door during the steam dry mode. Is this normal?

asked 2 years, 9 months ago
Weazie
Nokomis Florida
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please check that the dryer door is closed securely and the water line is tightened. If the issue persists, please call 800-SAMSUNG or submit your contact information through the link below for further assistance.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I dry my 100% polyester/polyfill pillow in this dryer?

asked 2 years, 7 months ago
Luv2CUSmile
NC
on DV431AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The DV431 can dry pillows, but I would suggest checking the fabric care instructions on the pillow for advice on drying methods and settings.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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