I'm sorry to hear you're experiencing excessive drying times with your new DV431 dryer. Please click on the following link then select "Troubleshooting ► > Cycles And Settings ► > Excessive Drying Times" for troubleshooting tips: http://support-us.samsung.com/cyber...
If the problem persists, service may be necessary to determine the cause and correct it. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you. Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 1 year, 4 months ago