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Customer Questions & Answers for
7.4 cu. ft. Steam Electric Dryer

Customer Questions & Answers:
8 Questions
 | 
10 Answers
Overall Rating:
5 out of 5
5
out of
5
(8 Reviews)8

Questions & Answers for samsung 7.4 cu. ft. Steam Electric Dryer

Question

Does this model sanitize or not?

The features page says "yes it does sanitize," but the specifications sheet says it doesn't (drying cycle: sanitize = NO). You can't have it both ways. I am thinking about buying this dryer and value this feature, but I find this conflict confusing. PLEASE, clarify.
asked 4 years, 4 months ago
KenfromRichmond
Richmond, VA
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The washer has a Sanitize Option, but on the matching dryer it doesn't have a Sanitize specific option. The dryer has a Steam function that is great. I don't think a Sanitize function on a dryer is necessary.
answered 4 years, 3 months ago
oakley0
Billings, MT
0points
0out of 0found this answer helpful.
answer 2
The DV410AEW is certified by the NSF (National Sanitation Foundation) to sanitize, and the pre-programmed Sanitize cycle accomplishes this.

Thank you!
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does this dryer have the capability to vent to the left (or right)? Or is it only capable of venting to the rear?

asked 4 years, 1 month ago
questionmaster
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I ordered a convertor kit; this allows it to vent to the right , left or down! I installed the new pieces to vent right, it was very easy. Now my dryer can go right up against the wall.
answered 3 years, 9 months ago
coffeelady
Weatherford, TX
0points
0out of 0found this answer helpful.
answer 2
The DV410AEW has 4-way venting, meaning it can be vented through either the left or right side, as well as the back and the bottom. Please visit samsungparts.com or call 800-627-4368 for pricing and availability of the new DV-1A side/bottom venting kit.

Thank you for your interest!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I remove the front panel of a DV410 Dryer?

Conversion kit LPKIT-3/XAA step 2 says “Remove front panel to gain access to the gas valve.”
Where can I get a diagram or instructions indicating what hardware to remove to accomplish this?
asked 4 years, 1 month ago
Anonymous
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The service manual containing diagrams and disassembly/reassembly instructions for the DV410 dryer can be ordered through SamsungParts.com or by calling 800-627-4368. Samsung recommends having the LP kit installed by a qualified technician.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

which dryer matches my Samsung WF209ANWXAA

My washing machine is white
asked 4 years, 2 months ago
Anonymous
yakima, wa
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The matching dryers for the white WF209ANW/XAA are the DV209AEW (electric) or DV209AGW (gas).

Thanks for choosing Samsung!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Pedestal Attachment Hardware

I need 4 Pedestal plastic attachment brackets with screws. I have a DV410AEW Dryer. Is it possible for Samsung to send them to me?
asked 3 years, 9 months ago
gearwood
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Your new pedestal should have come with the hardware necessary to mount the dryer on top of it. If it did not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I am taking delivery on a Dryer model dv410aew,electric &steam. I need the location of the vent. ie. dimmensions from the floor and the side of the ma

asked 3 years, 6 months ago
JWM1
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please refer to the attached image of the back of a Samsung dryer showing the dimensions of the vent location.

- Ms. Samsung
Image(s)
User submitted image
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does my "more dry/less dry" setting not work

The dryer keeps running constantly on the more dry/less dry setting. the dryer works fine on the timed dry setting.
asked 3 years, 4 months ago
Anonymous
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a variety of factors that can cause the DV410 to run longer than expected during Sensor Dry cycles. If you're drying a mixed load of clothes (jeans and sheets, for example), the sensors which are located in the front of the drum may continue to detect some moisture from the jeans though the sheets are dry, or vice versa, and continue to run the dryer. For this reason, Samsung recommends drying fabrics of similar weights together when using the Sensor Dry options.

Another factor that can cause excessive dry times is lack of ventilation. If your vents are clogged, or if there is a build up of lint in the filter, the dryer may not be able to operate efficiently. It may also help to wipe the sensors, located inside the drum next to the lint screen, to remove any lint build up or residue that could effect their performance.

If there is a "scrolling rectangle" on the display, and the dryer is running excessively long without heat, this is an indication that the Wrinkle Prevent option is selected. You can turn this off by pressing the Wrinkle Prevent button on the display.

If none of these considerations appear to explain the excessive dry times during your Sensor Dry cycles, it's possible your dryer requires service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why will the drum only spin if i manually start it?

motor will run but the drum won't start spinning by itself. i have to manually push start it. could this be a weak belt or a failing motor issue?
asked 1 year, 9 months ago
bj68plus1
Alabama, USA
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and what is the other setting you're attempting to use and how long do you wait until switching to manual. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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