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Most Recent Questions

Customer Questions & Answers for
7.4 cu. ft. Steam Electric Dryer

Customer Questions & Answers:
36 Questions
 | 
37 Answers

Questions & Answers for samsung 7.4 cu. ft. Steam Electric Dryer

Question

Do you need a water line for the steam to work?

asked 4 years, 5 months ago
Anonymous
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You don't need a separate water line. It comes with a splitter that you connect one to the washer & the other to the dryer. It works perfectly.
answered 3 years, 11 months ago
tonyandbeth
Taylorsville, KY
0points
0out of 0found this answer helpful.
answer 2
Yes, in order to use the steam feature in the DV409AEW, water needs to be supplied to the dryer either through a hose from the washing machine's cold water connection, or directly from the house's cold water supply.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can dryer sheets be used in this dryer even with steam cycle?

asked 4 years, 9 months ago
Anonymous
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Not to worry - dryer sheets are fine. Unlike some manufacturers, Samsung sensors will not be effected by the use of dryer sheets.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What does the checkerboard square light, next to the dryer light icon, on the far right of the l.e.d. panel mean?

asked 4 years, 3 months ago
Jimy
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The square "checkerboard" light is a reminder to check and clean the filter each time the dryer is used.

Thanks for the question,
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The Dryer Makes a clicking noise while running

Just started making the noise. The clicking noise is getting louder as we use the dryer
asked 3 years, 9 months ago
texamchris
Westminster, MD
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest running the dryer with nothing inside to be sure the sound you are hearing is not being caused by something in the laundry, such as buttons or zippers. When you remove the items, please check the inside of the drum for a loose button or similar item, and check the lint filter, as well. Please examine all connections and clearance around the outside of the dryer to rule out the possibility that vibration is causing the dryer to come into contact with a nearby wall or neighboring rack or appliance, or that the vent ducts are not coming loose and causing the noise.

If none of these suggestions resolve the issue, please call 800-SAMSUNG to speak with an agent who can assist you further, which may involve scheduling service if necessary.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you give me instructions on venting off the right side of the dryer. Also any specifics on flexible vents, recomendations

asked 3 years, 7 months ago
Michael10
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Samsung makes a side vent kit, model DV-1A, which will enable you to vent your electric dryer out of the right side. For information and availability, please visit SamsungParts.com or call 800-627-4368. Side venting instructions are included with the kit.

For vent duct recommendations and specifications, please refer to page 8 of the User Manual, which can be downloaded as a pdf file from this website if you don't have your hard copy that came with the dryer available.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

dryer make a "chiming" sound while running

asked 3 years, 5 months ago
deke1116
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The chime you hear from your DV409 during the cycle is likely either the Mixed Load Bell or Wrinkle Prevent. Both of these features are explained in the User Manual, and can be turned off by pressing the corresponding button on the control panel. The User Manual can be downloaded as a pdf file from this website for your convenience.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I replace the drive belt?

asked 3 years, 4 months ago
applir
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung recommends having the belt in your DV209 dryer replaced by a qualified technician. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Dryer is less than two years old

per your website the control panel is under warranty. I need assistance obtaining warranty repair work for this appliance.
asked 3 years, 3 months ago
fsu1nasa
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with warranties and service on your DV409AEW dryer, please call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i have a samsung dryer dv409aew/xaa i have been told there was a issue with the drive belt fraying do to a bad pulley design i need a pulley and belt

i also think if this a design flaw it should be replaced at no charge to me. just like auto builders have recalls this should have been recalled and fixed.
asked 3 years, 3 months ago
85stangman
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. I would suggest scheduling service with an authorized Samsung service center to determine exactly what is needed for your DV409AEW. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the vent pipe keep filling with alot of water

asked 3 years, 3 months ago
Dlanoreloc
Fort Montgomery, NY
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the vent on your DV409 is filling with water, I would suggest checking the following:
- Is the vent clogged? If the vent is clogged, then the evaporated moisture from the drying clothes is likely condensing inside the vent rather than outside.
- Is water leaking into the vent from the outside? Check external water sources, such as nearby pipes or the water supply hose to the back of the dryer for leaks, and check the vent duct for an opening that could allow a leak in.
- Check the weather hood on the outside of your house. Is it damaged or angled in such a way that could allow moisture in from the outside?

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the part number for the heater element in a samsung Dryer dv409AEW? Where can I buy a replacement?

asked 3 years, 2 months ago
Margarett
Abilene, Texas
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts for your DV409AEW, please visit SamsungParts.com. Samsung recommends having the dryer serviced by a qualified technician to ensure the heater replacement is done correctly and safely. For assistance locating an authorized service center in your area, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i need a new door latch for dryer dv409aew

asked 3 years, 1 month ago
bakerboyz
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of replacement parts for your DV409AEW, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do you change the light when it burns out?

asked 3 years, 1 month ago
jakids
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The dryer light is located on the upper right just inside the door of your dryer. Remove the Phillips Head screw holding the cover in place, replace the bulb, then replace the cover. For information and availability of replacement bulbs, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i change the light bulb in the dryer drum?

asked 3 years ago
jakids
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. To change the light bulb in your dryer, please start by unplugging it or turning the circuit breaker off. The light is located to the upper right just inside the door of your dryer. Remove the Phillips Head screw holding the cover in place, replace the bulb, then replace the cover. For information and availability of replacement bulbs, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer model # DV409AEW/XAA will not start up comes on but as far as it starting to tumble it does not

Is there a way to reset this by using button or holding a button in PLEASE help!!
asked 2 years, 9 months ago
BenDW
Harvest, Alabama
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your dryer drum will not turn. Please click on the link below then select "Troubleshooting ► > The Dryer Drum Does Not Spin" for troubleshooting suggestions: http://support-us.samsung.com/cyber...

If these tips do not help to resolve the issue, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dryer power is on, but it will not work.

Stopped in the middle of a drying cycle. lights, i think indicate removing clothes, but that does not work either and it was not even a full load..
asked 2 years, 8 months ago
Anonymous
Richmond, KY
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please make sure the door is closed and latched completely. If the door is not closed properly, the dryer will not run. Check the lint filter to make sure there is no blockage of air which can prevent the dryer from operating properly. Try cycling the power to the dryer by unplugging/replugging or turn the circuit breaker off then on again. Reset the cycle and press the Start/Pause button. If the dryer still won't run, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a dryer model DV409AEW/XAA.

When drying bed sheets along with other small pieces of laundry, the sheets form a roll and all the smaller pieces are wrapped up inside the roll. Why does this dryer do this. I have been drying clothes for many years using a few different brands of dryer and have never experienced this situation with any other brand of dryer.
asked 2 years, 7 months ago
Carl95
06403
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question. Some people find that the large capacity of the DV409 can allow sheets to become twisted and roll up into a ball, interfering with their ability to dry. A simple solution is to add 3 to 4 towels to the dryer. This should take care of the issue.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dryer making Thumping sounds when running (full or empty)

My dryer is making thumping sounds like it is out of balance. What would cause this, and how can it be fixed.

Thanks you.
asked 2 years, 6 months ago
Kerros
Rochester, MN
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the dryer is making a thumping noise when you run it empty, it may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Feature

Does this DV409AEW model have Quick Dry (Manual Dry) and Mixed Load Bell features? It does not list in the product specification (instead there is an empty field). Could you please explain? What is the major difference between DV409AEW and DV419AEW?

Thank you,

Samsung Buyer
asked 4 years, 3 months ago
Anonymous
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The DV409AEW does have a Mixed Load Bell, as well as both Sensor Dry and Manual, including Quick Dry, options.

The DV409AEW and DV419AEW offer the same features, but the aesthetics are slightly different to compliment their matching washing machines. There are minor differences in the control panel design, and while both are available in Neat White, the DV409AEW also comes in Tango Red, and the DV419AEW in Blue Steel.

Thanks for your interest!
- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

availability of Extra Low temperature

On page 28 of the user manual it says for curtains & draperies to use the Perm Press cycle and Low or Extra Low temperature, but it won't let me use Low or Extra Low with any of the sensor dry settings, only manual. Is there any way to use either of those temperatures with sensor dry? Samsung per their manual seems to think it's possible but the machine won't let me.
asked 3 years, 9 months ago
hgwi
wisconsin
on 7.4 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The DV409 should allow you to select a Low temperature setting on the Delicate Sensor Dry cycle. If it does not, then please contact 800-SAMSUNG or use the Live Chat button on the product support page for assistance. It may be necessary to have a technician reset the programming on the machine. Per the Cycle Chart in the User Manual, the Extra Low temperature setting is not available on any of the Sensor Dry cycles, so you would need to use a Manual Dry setting if you wish to select Extra Low.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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