Looking for Answers about samsung 7.4 cu. ft. Steam Electric Dryer?

You don't need a separate water line. It comes with a splitter that you connect one to the washer & the other to the dryer. It works perfectly.

Not to worry - dryer sheets are fine. Unlike some manufacturers, Samsung sensors will not be effected by the use of dryer sheets.

- Ms. Samsung

The square "checkerboard" light is a reminder to check and clean the filter each time the dryer is used.

Thanks for the question,
Ms. Samsung

I would suggest running the dryer with nothing inside to be sure the sound you are hearing is not being caused by something in the laundry, such as buttons or zippers. When you remove the items, please check the inside of the drum for a loose button or similar item, and check the lint filter, as well. Please examine all connections and clearance around the outside of the dryer to rule out the possibility that vibration is causing the dryer to come into contact with a nearby wall or neighboring rack or appliance, or that the vent ducts are not coming loose and causing the noise.

If none of these suggestions resolve the issue, please call 800-SAMSUNG to speak with an agent who can assist you further, which may involve scheduling service if necessary.

Thank you,
Ms. Samsung

Samsung's DV-1A side vent kit, which is available through SamsungParts.com or by calling 800-627-4368, comes with installation instructions to guide you through each step of the process. This kit can be used to vent out the bottom, left or right side of the DV419AEW, which is designed with "knock out" circles on each side to easily identify the appropriate side vent location.

Thank you,
Ms. Samsung

Samsung recommends having this type of service performed by a trained professional to ensure the best performance for your dryer. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The chime you hear from your DV409 during the cycle is likely either the Mixed Load Bell or Wrinkle Prevent. Both of these features are explained in the User Manual, and can be turned off by pressing the corresponding button on the control panel. The User Manual can be downloaded as a pdf file from this website for your convenience.

Thank you,
Ms. Samsung

For assistance with warranties and service on your DV409AEW dryer, please call 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung

Thank you for the question. It is not typical to have water dripping from the front of the dryer since moisture, whether from wet clothes or the steam dry cycle, should evaporate from the clothes then leave through the vent ducts. However, if the lint screen is clogged or the vents are obstructed, the moisture may not be able to escape correctly. I would suggest checking the lint trap and vent ducts to make sure there is no blockage. If this does not resolve your issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you in determining whether your dryer will require service.

- Ms. Samsung

For information and availability of replacement parts for your DV409AEW, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. Please make sure the door is closed and latched completely. If the door is not closed properly, the dryer will not run. Check the lint filter to make sure there is no blockage of air which can prevent the dryer from operating properly. Try cycling the power to the dryer by unplugging/replugging or turning the circuit breaker off then on again. Reset the cycle and press the Start/Pause button. If the dryer still won't run, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The DV409AEW does have a Mixed Load Bell, as well as both Sensor Dry and Manual, including Quick Dry, options.

The DV409AEW and DV419AEW offer the same features, but the aesthetics are slightly different to compliment their matching washing machines. There are minor differences in the control panel design, and while both are available in Neat White, the DV409AEW also comes in Tango Red, and the DV419AEW in Blue Steel.

Thanks for your interest!
- Ms. Samsung

The hourglass icon on your DV409AEW indicates a cycle is in progress. If you've selected a cycle, closed the door and pressed the Start/Pause button but the drum will not turn, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

For information and availability of Samsung parts for your DV409AEW, please visit SamsungParts.com. Samsung recommends having the dryer serviced by a qualified technician to ensure the heater replacement is done correctly and safely. For assistance locating an authorized service center in your area, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

If necessary, Samsung recommends having the dryer belt replaced by a qualified technician. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

If you prefer to service it yourself, please visit SamsungParts.com or call 800-627-4368 for information and availability of the service manual.

- Ms. Samsung

Thank you for the question. I would suggest scheduling service with an authorized Samsung service center to determine exactly what is needed for your DV409AEW. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thank you for the question. To change the light bulb in your dryer, please start by unplugging it or turning the circuit breaker off. The light is located to the upper right just inside the door of your dryer. Remove the Phillips Head screw holding the cover in place, replace the bulb, then replace the cover. For information and availability of replacement bulbs, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

- Ms. Samsung

I'm sorry to hear your DV409AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. If you're sure there is no lint build-up obstructing the vents, other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thank you for the question. Samsung makes a side vent kit, model DV-1A, which will enable you to vent your electric dryer out of the right side. For information and availability, please visit SamsungParts.com or call 800-627-4368. Side venting instructions are included with the kit.

For vent duct recommendations and specifications, please refer to page 8 of the User Manual, which can be downloaded as a pdf file from this website if you don't have your hard copy that came with the dryer available.

- Ms. Samsung

I'm sorry to hear you're having this issue. Please make sure the door is closed and latched completely. If the door is not closed properly, the dryer will not run. Check the lint filter to make sure there is no blockage of air which can prevent the dryer from operating properly. Try cycling the power to the dryer by unplugging/replugging or turn the circuit breaker off then on again. Reset the cycle and press the Start/Pause button. If the dryer still won't run, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung