The hourglass icon on your DV409AEW indicates a cycle is in progress. If you've selected a cycle, closed the door and pressed the Start/Pause button but the drum will not turn, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 3 years, 8 months ago