Thank you for the question. If the dryer has power but it will not start when you press the Start/Pause button, please make sure the Child Lock has not been engaged, which would be indicated by the Child Lock icon (looks like a child's face) being illuminated on the panel just above the Time and Signal controls. To activate or deactivate the Child Lock, press the Time and Signal buttons simultaneously for about 3 seconds.
If the Child Lock is not activated and the dryer will not start, make sure the door is closed securely and an appropriate cycle has been selected. If it still won't start, try cycling the power by turning the circuit breaker off then on again, and resetting the dryer by unplugging it for 30 seconds then plugging it back in. If the problem persists, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 3 years, 4 months ago