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Customer Questions & Answers for
samsung DV407AGW/XAA

Customer Questions & Answers:
6 Questions
 | 
6 Answers

Questions & Answers for samsung DV407AGW/XAA

Question

what model pedestal do I need for my dryer DV407AGW/XAA?

asked 3 years, 4 months ago
rgerwer
on DV407AGW/XAA
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1 answer
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answer 1
There are currently two models of Samsung pedestals that are compatible with the DV407AGW dryer: WE357A7W and WE357A0W. The latter has a new "Quick Install" system to make mounting the dryer on top of the pedestal easier, though the pedestals themselves are the same.

Thanks for your interest,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Dryer won't Turn on

It has power but has a flashing shirt and cycle won't start. Any advice?
asked 2 years, 6 months ago
tabers2000
on DV407AGW/XAA
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answer 1
I'm sorry to hear you're having this issue. Please make sure the door is closed and latched completely. If the door is not closed properly, the dryer will not run. Check the lint filter to make sure there is no blockage of air which can prevent the dryer from operating properly. Try cycling the power to the dryer by unplugging/replugging or turn the circuit breaker off then on again. Reset the cycle and press the Start/Pause button. If the dryer still won't run, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Dryer runs normally for 90 seconds then stops with upside down f and o error code-vents r clean

asked 2 years, 11 months ago
Melk
on DV407AGW/XAA
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answer 1
I'm sorry to hear you're receiving an error code on your DV407 dryer. Some of the codes have troubleshooting that can be addressed by you, while others that are not listed in the user manual will likely require a trained technician to follow diagnostic procedures to determine a solution. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Can you tell me what dryer replaced the DV407AGW/XAA

asked 3 years, 6 months ago
jwressell
on DV407AGW/XAA
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answer 1
There are several models currently available that have very similar features to the DV407, including the DV410, DV419, DV448 and DV520. All of these models feature steam drying options, have stainless steel drums and the chrome accent strip across the front (vs. the DV407's silver painted accent). In addition, all Samsung dryer models boast a 3-year legacy as Overall Customer Satisfaction Award Winner for Clothes Dryers from JD Power & Associates.

Thanks for your interest,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

I don't understand my dryer's error symbol

My gas dryer won't work. The error symbol (page 21 of user manual) shows a symbol of a shirt on a clothes hanger with a heat wave over the shirt. There is also an 'hourglass' symbol on the 'Digital Graphic Display' that won't go away. No matter what 'Sensor Dry' cycle I try to use (i.e. normal, heavy duty, etc.) or what 'Manual Dry' cycle I try to use (i.e. time dry, air fluff, etc.), the before mentioned shirt symbol will not go away and the dryer will not turn on.
asked 2 years, 9 months ago
Anonymous
Roslindale, MA
on DV407AGW/XAA
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answer 1
Thanks for the question. The shirt symbols and hourglass icon are not error codes, but rather an indication of the settings and that the dryer is running. However, if the hourglass symbol is illuminated but the dryer is not running, please click on the link below then select "Troubleshooting ► > The Dryer Drum Does Not Spin" for troubleshooting and to request service, if necessary: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

My DV407ag turns on and looks like it is ready to run but when I push the start button nothing happens

asked 3 years, 2 months ago
PGates
on DV407AGW/XAA
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answer 1
Thank you for the question. Please make sure the dryer door is closed tightly - the dryer will not run if the door is not fully closed - and make sure a cycle is selected. If the power supply is functioning, each of these conditions is met, and the dryer still won't start when the Start button is pressed, it will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
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