The hour glass icon on your dryer display should indicate that the cycle is in progress. However, if your dryer is not running, but the door is closed securely, it is connected to a working power supply and an appropriate cycle is selected, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 11 months ago