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Customer Questions & Answers for
7.3 cu. ft. Steam Electric Dryer

Customer Questions & Answers:
51 Questions
 | 
69 Answers
Overall Rating:
4.432 out of 5
4.4
out of
5
(44 Reviews)44

Questions & Answers for samsung 7.3 cu. ft. Steam Electric Dryer

Question

I purchaed the dryer DV350AEW/XAA and was told it comes with a drying rack. But when delivered it didnt have one. So where can I purchase one?

asked 3 years, 2 months ago
toddie
Lenexa, KS
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
Lowe's
Video(s)
(click to see the video)
answered 1 year, 3 months ago
luvmy32000
San Antonio, TX, USA
0points
0out of 0found this answer helpful.
answer 2
I had the same problem this morning. Five minute phone call with Samsung, scan the receipt then eMail in for confirmation (can fax too), and it should be on the way.
answered 2 years, 9 months ago
DrDLB
0points
0out of 0found this answer helpful.
answer 3
I purchased one too and it didn't have the drying rack with it I contacted samsung and I had to e-mail or fax them a copy of my receipt and they are sending me one.
answered 2 years, 9 months ago
Singlemomof4
Missouri
0points
0out of 0found this answer helpful.
answer 4
I just did online chat. Samsung will send me the drying rack.
answered 2 years, 9 months ago
clbbox
0points
0out of 0found this answer helpful.
answer 5
I HAVE THE SAME MODEL DRYER AND MINE DID COME WITH THE DRYING RACK. CALL THE STORE AND HAVE THEM BRING IT. YOU PAID FOR IT. GO GET IT.
answered 3 years ago
LOVEMYDRYER
bIRMINGHAM aLABAMA
0points
0out of 0found this answer helpful.
answer 6
Your new DV350AEW should have come with a dryer rack. If yours did not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Spec's call for a drum light ???

Where is the drum light on dryer and matching washer???
asked 4 years, 3 months ago
Anonymous
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you want to set or release the Drum Light, press both the Dry Level and Temp. buttons
simultaneously.
It can be set while your dryer is not only running but also when it is stopped.
If you do not turn the Drum Light off within 4 minutes of turning it on, it is automatically
turned off.
answered 4 years, 3 months ago
SamsungIsGreat
Virginia
0points
0out of 0found this answer helpful.
answer 2
The drum light on the DV350AEW is just inside the door; the matching WF350AAW washer does not have a drum light.

Thank you for the question,
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why was the lint filter design changed?

The store model had a spring loaded cover, mine does not.
asked 3 years ago
ladalida
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Because the old style let lint by so the new style works much better.
answered 1 year, 10 months ago
itsbroke
Austin TX
0points
0out of 0found this answer helpful.
answer 2
I'm not sure what you mean by a "spring loaded" cover. While there is a new filter design available on some dryer models, the DV350 uses the traditional design. Please click on the following link to see an image of the filter that should have been included with your DV350: http://www.samsungparts.com/Product...

For further assistance, please call 800-SAMSUNG to speak with an agent who can help confirm that you received the correct filter with your dryer.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We just purchased a dryer model number EV350AE in white. We did not get a dryer rack.

We were told it came with a dryer rack and when I went back to store they told me it didn't that only the color ones did. It looks like to me from the web site that it does. Can you let me know if it does.
asked 2 years, 10 months ago
NanaDot
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I was missing mine also, called samsung and thay are shipping it to me.
answered 2 years, 9 months ago
newtofrontload
NC
0points
0out of 0found this answer helpful.
answer 2
Please call 800-SAMSUNG to speak with an agent regarding the dryer rack for your DV350 dryer.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What do I need to vent this through the bottom?

asked 2 years, 10 months ago
elec
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Contact sumsung they have a 4-way vent kit
answered 2 years, 9 months ago
newtofrontload
NC
0points
0out of 0found this answer helpful.
answer 2
The DV350AEW can be converted to vent out the bottom using the DV-1A side vent kit, which is available through SamsungParts.com or at most major retailers that carry Samsung appliances. We recommend having the vent kit installed by a qualified technician.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where can i get a dryer rack at for my dryer?

asked 2 years, 10 months ago
tkay
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Contact Samsung
answered 2 years, 9 months ago
Singlemomof4
Missouri
0points
0out of 0found this answer helpful.
answer 2
Please call 800-SAMSUNG to speak with an agent regarding a dryer rack for your DV350 dryer.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can the dv350ae electric dryer be set-up to vent out the bottom rather than the back

ordered on black friday. due to space limitations in our new laundry room, it might be easier to vent out through floor below dryer than through wall behind dryer. our contracter mentioned that some dryers do allow you to vent out the bottom
asked 2 years, 9 months ago
tbc0
MN, USA
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, mine is vented out the bottom
answered 2 years, 9 months ago
claybank
Pennsylvania
0points
0out of 0found this answer helpful.
answer 2
it sure can, contact sumsung, they have a 4-way vent kit
answered 2 years, 9 months ago
newtofrontload
NC
0points
0out of 0found this answer helpful.
Question

Do you have to have a water hookup to the steam dryer?

We are replacing our present washer and electric dryer with hopefully a Samsung Model 350 or 331. Since we presently do not have a steam dryer-what has to occur if we buy a dryer that has steam cycles?
asked 2 years, 9 months ago
DJWPT
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It comes with the fittings to tap off the water line to the washer.

Make sure the dryer has the new style of lint filter the one with the little trap door on the bottom. The older design looks like a regular lint filter and they don't work.
answered 1 year, 11 months ago
itsbroke
Austin TX
0points
0out of 0found this answer helpful.
answer 2
There is a "y" connector from your washer hook-up that connects to the dryer for steam! I have the 350 model and the steam is great!
answered 2 years, 8 months ago
idemoran
Pass Christian, Ms
0points
0out of 0found this answer helpful.
Question

On both my washer and dryer, the lettering around the dial are easily erased and eventually they will disappear. What can you do about this?

Image(s)
User submitted image
asked 1 year, 7 months ago
washerdial
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
dont wipe where the writing is.
answered 1 year, 3 months ago
luvmy32000
San Antonio, TX, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

can we get a longer pwer cord than 6' we purchased? Ideally need about 10 -12'

asked 2 years, 10 months ago
PBHuTTA
Cincinnati, Ohio
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Be careful. A longer cord can change things significantly. It may influence the power your appliance requires. A non-manufacturer supplied cord may over-heat and cause a fire and a the very least may void the appliances warranty. Having an electrician move the electrical receptacle closer might be a better long term option.
answered 2 years, 9 months ago
VABob
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. I would suggest checking with your local appliance, home improvement or hardware store to determine what the available lengths are for your dryer's power cord.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get a drying rack for my new dryer?

Model DC350AEW/XAA
asked 2 years, 9 months ago
colleenehurst
TEXAS
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Contact Samsung
answered 2 years, 8 months ago
idemoran
Pass Christian, Ms
0points
0out of 0found this answer helpful.
answer 2
It should have come with this included. Check with the place you purchaced it. They may have removed it with the packing materials. They should replace it and hire people that know what it is.
answered 2 years, 9 months ago
VABob
0points
0out of 0found this answer helpful.
Question

I purchased a dryer before Christmas and it makes a rattling sound that does not sound right. What should I do?

Model DV350AEW/XAA Serial Number JK685WBB900331Y
asked 2 years, 7 months ago
swhigham
Houston Texas
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
schedule your service appt on samsung.com while its still under warranty
answered 1 year, 3 months ago
luvmy32000
San Antonio, TX, USA
0points
0out of 0found this answer helpful.
answer 2
Please refer to the Troubleshooting Guide for tips and information on noise or vibration from your dryer; click on the following link then select "Troubleshooting ► > Noise/Vibration ► > Dryer Is Noisy": http://support-us.samsung.com/cyber...

If these suggestions and explanations do not help to resolve the issue, please use the link provided in the article to request service.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does 350 Dryer have "My Cycle"

I have ordered this dryer and have not received it yet, but was looking at the manual online to try and figure out the difference between the 350 & the 331. I want to know if the 350 has the "My Cycle" feature or not? The image of the front panel in the owner's manual does not show it, but the description on page 24 describes how to use it.
asked 2 years, 6 months ago
LittleMo
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, mine does not.
answered 1 year, 8 months ago
idemoran
Pass Christian, Ms
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. The DV350 has a number of cycles and features, but the My Cycle option is not one of them. The DV331 does not have this option either. If having My Cycle is important to you, models that do offer it include the DV520, DV511, DV501 and DV431.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Dryer turns on and the tumbler works but it no longer heats. Whats wrong?

My Dryer turns on and the tumbler works but it no longer heats. Whats wrong?
asked 2 years, 4 months ago
Anonymous
on 7.3 cu. ft. Steam Electric Dryer
-2points
0out of 2found this question helpful.
2 answers
Answers
answer 1
Sounds to me it's the heating elament.
answered 1 year, 8 months ago
idemoran
Pass Christian, Ms
+1point
1out of 1found this answer helpful.
answer 2
There are a number of possibilities. Here's a link to the appropriate troubleshooting guide: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=346402&modelname=DV350AEW%2FXAA&modelcode=&session_id=Py2JlqNVNwRQQ8ZLGbZ5rf7y7fYchRQLHZ1t6vbj2yGg01b6d0Qx%21-1159247805%211047026858%211337097865619

If none of those work, then your dryer may need servicing. Call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for your.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Does the DV350 have the Steam option? How does wrinkle release work on the 350?

asked 4 years, 2 months ago
mebc0101
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the DV350 has two steam cycles, Steam Refresh and Steam WrinkleCare, which infuse clothes with steam to reduce wrinkles, remove odors, and refresh clothing. This model also has the Wrinkle Prevent option, which intermittently tumbles clothes at the end of the drying cycle to help prevent wrinkles from setting in.

Thank you for your interest!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i oredr the feet for the bottom of this dryer ?

asked 3 years, 7 months ago
milton9360
jackson ms
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your DV350 dryer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

dryer stopped working after clunking sound.

few cycles of clunking sound and stopped working. electric panel looks fine. no error msg. power on, and stopped running.
asked 3 years, 6 months ago
mygirl
maryland, USA
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DV350 dryer stopped running. If the power supply is working properly, the door is closed completely and a cycle is selected and the dryer will not start, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Timer decreases signifinatly, NOT on a sensor dry

While drying a load of cloths on NORMAL setting, the dry time goes for 39 minutes remaining to 1 minute remaining and then shut off. Will not dry clothes. Tried different size loads, towels and clothes. Also tried manually setting the time. That did not work also.
asked 3 years, 4 months ago
goodstuff1
sioux falls
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having trouble with your DV350AEW. If you have the dryer set on Normal, which is a Sensor Dry cycle, and the time changes dramatically but the clothes are not dry, it will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

WHAT IS THE HOURGLASS DISPLAY ICON MEAN ON THE LED READOUT?

asked 3 years, 4 months ago
Anonymous
08081
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The hourglass icon on the display of your DV350 indicates a cycle is in progress.

Thank you for the question,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you turn drum light on/off

Drum light is only on when machine is running, can be set for when machine is off. No instructions on how to turn on and off in manual
asked 3 years, 4 months ago
ffoav8or
on 7.3 cu. ft. Steam Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The drum light in the DV350AEW is triggered by a button in the door of the dryer and should come on when the door is opened. If yours does not turn on at all, then you may need to replace the bulb; please refer to the user manual for instructions. If your drum light is on when the door is closed and the dryer is running but does not turn on when you open the door, your dryer may require service. Please please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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