Thank you for the question. There are several factors that could cause the dryer to shut off before the clothes are dry. If you're drying a mixed load, and have chosen a Sensor Dry setting, the dryer may detect only the dry clothes and turn off. Samsung recommends using a Time Dry setting for mixed loads to help avoid this.
The most common cause of the dryer shutting off after only a few minutes is lack of air circulation, either because the lint trap is clogged or the vents are blocked. Please check the vents and lint filter for blockage.
If there is no blockage of the vents, the dryer is connected to an appropriate 220V, dedicated 30-amp power source that is functioning properly, you've selected an appropriate heated dry cycle, the dryer is not overloaded, and it is turning off after just a few minutes, it will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 3 months ago