I'm sorry to hear your dryer is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 3 months ago

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MsSamsung

SamsungHQ

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Question

I am considering purchase of one of your clothes dryers, such as DV331AER. The specifications on your web pages do not say what current is required.

Presumably this unit requires 240VAC, as most electric clothes dryers do. How much current does it draw?

Tags: current?

asked 1 year, 6 months ago

Username

n6kb

on DV331AER

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answer 1

The DV331AER, like most Samsung electric dryers, is rated for 240V/60 Hz and 30 amps.

- Ms. Samsung

Staff

answered 1 year, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

Dv331aer model can a Dryer Rack that fits inside the dryer be purchased for this model

Tags: accessories

asked 1 year, 6 months ago

Username

waunda49

Houston, Tx

on DV331AER

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For information and availability of the dryer rack for your DV331, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

Dryer Time Changes Significantly on MANUAL TIMER Dry Cycles

While drying a comforter, the Dryer Time Changes Significantly on manual Dry Cycles. We set the timer for 60 Minutes, then about 10 minutes later the dryer beeps and stops/ends cycle.....still wet. Just started today. We are not using sensor/automatic drying. All filters and ductwork are clean, and firm.

Tags: troubleshooting, not drying, time changes

asked 1 year, 2 months ago

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Sheridanturner

Chesapeake, VA

on DV331AER

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If the dryer is turning off during a Time Dry cycle and the lint filter and vent ducts are clear, service may be necessary to determine the cause. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 2 months ago

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MsSamsung

SamsungHQ

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Question

Why is the dryer rack not included with this model but is included in most other Samsung dryers?

asked 1 year, 4 months ago

Username

EarlO

on DV331AER

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Thanks for the question. Different models have different features. Some come with accessories like the dryer rack, others don't come with them but they may be available to order through SamsungParts.com. Please call 800-SAMSUNG to speak with an agent who can confirm which models come with the dryer rack, or visit SamsungParts.com for information and availability of this accessory.

- Ms. Samsung

Staff

answered 1 year, 2 months ago

Username

MsSamsung

SamsungHQ

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Question

I was told that I cannot use bounce sheets in the dryer - why?

Tags: basic

asked 1 year, 8 months ago

Username

sexylexy

san antonio texas

on DV331AER

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Not to worry - dryer sheets are fine. Unlike some manufacturers, Samsung sensors will not be effected by the use of dryer sheets.

- Ms. Samsung

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answered 1 year, 8 months ago

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MsSamsung

SamsungHQ

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Question

Is the cooling light on during the whole cycle?

During the first use of my new dryer the cooling light was on the entire cycle, i.e. the dryer did not heat at all. No matter whatcycle I choose, it will not heat up and the cooling light is on permanently. How can I fix it?

asked 1 year, 7 months ago

Username

Xmacondo

on DV331AER

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answer 1

I'm sorry to hear your DV331AER is not heating. The most common cause of this issue is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 2 months ago

Username

MsSamsung

SamsungHQ

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Question

our 14 month old dryer fails to power on.

our 14 month old dryer fails to power on. the circuit breaker is not tripped. there is power to the washer.
is there some reset button or switch? is there a door interlock that may have failed?

Tags: power

asked 2 months ago

Username

gbssvcs

minnesota

on DV331AER

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Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421462&modelname=DV331AER

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 months ago

Username

SamsungTech73

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Question

How to register the washer

I bought both the dryer and washer and tried to register them on Samsung web site. I was successful in finding the dryer in the drop-down-menu but not the washer (WF331ANR/XAA). Any help would be appreciated.
Thanks

asked 1 year, 6 months ago

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talmuhaya

Ashburn, VA

on DV331AER

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For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 1 year, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

clothes come out soaking wet at end of wrinkle care cycle

Tags: operation

asked 9 months ago

Username

dddsy

on DV331AER

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Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=351798

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech73

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