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Customer Questions & Answers for
samsung 7.3 cu. ft. Gas Dryer

Customer Questions & Answers:
25 Questions
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24 Answers
Overall Rating:
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Questions & Answers for samsung 7.3 cu. ft. Gas Dryer

Question

Does the DV330 Gas Dryer vent right?

If so, is there a part number for a venting kit?
asked 4 years, 2 months ago
mikel34
on 7.3 cu. ft. Gas Dryer
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answer 1
Samsung gas dryers, including the DV330AGW, can vent three ways - back, bottom or left - but not right due to the location of the gas connection. The new side vent kit, model number DV-1A, is available for bottom or left venting options on gas dryers. For pricing and availability, please visit www.SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you for the question!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How can I obtain an LP Gas Converison Kit for the DV330

asked 4 years, 1 month ago
Anonymous
on 7.3 cu. ft. Gas Dryer
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answer 1
The LP (liquid propane) conversion kit, which is compatible with Samsung's gas dryers including the DV330AGW, is LPKIT-3, and is available through SamsungParts.com or by calling 800-627-4368.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Where do you install the LP conversion kit?

Is the panel used to install the conversion on the front, back or side of dryer?
asked 3 years, 10 months ago
Anonymous
on 7.3 cu. ft. Gas Dryer
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answer 1
Samsung recommends having a licensed technician perform the installation of the LP conversion kit. Instructions are included with the kit. Other diagrams and information can be obtained from the DV330AGW Service Manual which can be purchased through SamsungParts.com or by calling 800-627-4368 to speak with an agent.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

Can I use a periscope vent on a DVF330 gas dryer and what would be the maximum distance to the vent?

vent question
asked 3 years, 7 months ago
mike55
on 7.3 cu. ft. Gas Dryer
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answer 1
Yes, it is fine to use a periscope vent for your DV330 dryer. Please see the attached image for ducting length recommendations.

Thank you,
Ms. Samsung
Image(s)
User submitted image
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

How does one remove the dryer tumbler and drive belt? Where can I find the Service Manual?

I have just ordered the side vent kit (part DV-1A/XAA). I have reviewed the installation instructions (provided via the online PDF). The instructions call for:

"Remove the from assembly, tumbler and drive belt. Refer to the service manual for disassembly and reassembly of dryer."

I cannot locate any "service manual". A "user manual" came with our dryer (model # DV330AGW/XA), but no service manual. I am hoping that I will be able to install the side vent kit myself - I just need some instructions regarding the removal of hte tumbler and drive belt. Please help.

Thanks
asked 3 years, 5 months ago
mjperry
thousand oaks, ca
on 7.3 cu. ft. Gas Dryer
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answer 1
Thank you for the question. Samsung recommends having a qualified technician install the side vent kit. While it is not necessary to disassemble the entire unit to install the DV-1A kit, which can be installed from the back of the dryer, you could visit SamsungParts.com or call 800-627-4368 for information and availability of the service manual for reference.

For assistance finding a Samsung authorized technician in your area, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Can I use a periscope vent on a DVF330 gas dryer and whaqt would be the maximum distance to the vent hole in the wall?

asked 4 years ago
Anonymous
on 7.3 cu. ft. Gas Dryer
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answer 1
Yes, it is fine to use a periscope vent with the DV330 gas dryer. Please refer to the attached chart, which can also be found in the User Manual, for recommended lengths of the vent duct based on your particular set up, as well as other venting requirements.

Thank you,
Ms. Samsung
Image(s)
User submitted image
answered 4 years ago
MsSamsung
SamsungHQ
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Question

What diameter is the gas supply pipe on Samsung gas dryers?

I need to buy a 90 degree elbow to connect my gas supply line to the dryer.
asked 4 years ago
Anonymous
Dublin - Ohio USA
on 7.3 cu. ft. Gas Dryer
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answer 1
The gas line on the DV330AGW is 3/8" (1 cm), so Samsung recommends a 1/2" (1.27 cm) gas supply line to make the connection. Please refer to the User Manual for additional installation guidelines.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

DV330 Gas - Venting - When you say it vents from the left are you facing the front of the machine?

I'm interested because if you're looking from the back, the venting on the left will work for me. If you say front, then venting on the left will not resolve my problem. Can you recommend any gas dryers that will allow venting on the right when facing the front of the dryer?
asked 3 years, 11 months ago
rjsparks
on 7.3 cu. ft. Gas Dryer
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answer 1
Yes, the side vent on the DV330AGW gas dryer is on the left when facing the dryer. The gas valve is on the right rear side on Samsung gas dryers which prevents them from venting on the right. Besides the left and rear, Samsung dryers can also be vented out the bottom, using the DV-1A Side Vent accessory kit.

Thank you for your question,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Installing washer and dryer under counter?

In the manual it says that there is a 17" clearance needed for alcove or closet installation, but I have read there is no clearance needed to install under a countertop. What is the implied difference in installing it under a counter? Is it the fact that there is no door on the front of the dryer? Will installing the dryer and washer under a countertop cause the dryer to overheat?The installation is on an exterior wall. Are there any additional venting precautions that should be taken? Possibly an intake circulation vent to increase airflow? If we do install doors on to cover the washer and dryer should we leave them open during use?
asked 2 years, 11 months ago
jillr
Los Angeles, CA
on 7.3 cu. ft. Gas Dryer
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answer 1
Thanks for the question. The installation requirements and specifications found in the manual are intended to ensure sufficient air circulation for the dryer to prevent it from overheating and allow the hot air produced by the dryer to dissipate. If the dryer is installed under a counter, enclosed on the back, sides and top, then you were to add doors to the front, in effect you'd be creating a "closet" around the unit, likely preventing sufficient ventilation. I would suggest consulting a qualified gas installer for further assistance determining whether your installation conforms with local and national codes.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Can the DRYER DV330AGW/XAA just work with a electric conecttion? If neccesary have a gas conecction too?

asked 2 years, 11 months ago
Roddster
Buenos Aires
on 7.3 cu. ft. Gas Dryer
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answer 1
The DV330AGW, like other gas dryers, relies on natural gas to heat the dryer, though a conversion kit for liquid propane is also available. The 120V/60 Hz/15-amp electrical connection simply powers the controls, not the heating element. Samsung does make an electric version of this model, the DV330AEW, which would require a more powerful 240V/60 Hz/30-amp electrical connection.

Whichever type of dryer you choose, Samsung recommends having the gas and/or electrical connections installed by a qualified professional. For assistance locating the appropriate professionals, please call 800-SAMSUNG or contact your local appliance retailer, gas provider or electric company.

Thank you for your interest,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Where are the sensors located on dryer DV33OAGW?

My sensor dry will not work - it shuts off after only a few minutes. I want to make sure the sensors are not blocked or covered so can you please tell me how to check them?
asked 3 years, 4 months ago
Anonymous
California
on 7.3 cu. ft. Gas Dryer
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answer 1
I'm sorry to hear you're having this issue. There are several reasons your DV330AGW could be shutting off after only a few minutes. Lint or debris on the sensor bars are one possibility. Please follow the link below to open the Troubleshooting Guide for the location of the sensor bars as well as other troubleshooting tips; when the Guide opens, select "Operation ► Clothes Are Damp At The End Of A Sensor Dry Cycle": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

where is heating element on gas dryer

asked 3 years, 4 months ago
stephanies
on 7.3 cu. ft. Gas Dryer
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answer 1
Thanks for the question. Please visit SamsungParts.com for information and availability of a service manual which contains parts diagrams for the dryer. For troubleshooting assistance and service, please refer to the product support page, or submit an online service request through the following link: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Is there a tool to use to clean the filter?

I like that the filter will catch everything. However, my husband would not be able to put his hand in the filter remove all the lint. What's the best way for him to clean it?
asked 4 years ago
Anonymous
on 7.3 cu. ft. Gas Dryer
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answer 1
Thank you for your interest in the DV330 dryer. Though Samsung does not make a special tool for cleaning the filter, such tools do exist. I would suggest contacting your appliance dealer, home improvent or hardware store to find out what products they have available.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

My dryer will not turn on...the lights come on but the motion of the dryer does not start. A time capsule lights up on the left side.

asked 3 years, 1 month ago
cdmmom
on 7.3 cu. ft. Gas Dryer
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answer 1
I'm sorry to hear you're having this issue. Please make sure the door is closed and latched completely. If the door is not closed properly, the dryer will not run. Check the lint filter to make sure there is no blockage of air which can prevent the dryer from operating properly. Try cycling the power to the dryer by unplugging/replugging or turn the circuit breaker off then on again. Reset the cycle and press the Start/Pause button. If the dryer still won't run, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

installing dv330agw gas dryer

gas fittings
asked 3 years ago
msgslashnull
on 7.3 cu. ft. Gas Dryer
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answer 1
Samsung recommends having the gas connection on your dryer installed by a qualified technician to ensure it meets national and local codes and is installed safely. Instructions, including a list of tools and parts that are required, are included with the dryer. If you're looking for information on converting from natural gas to liquid propane, please visit SamsungParts.com or call 800-627-4368 for the LPKIT-3 LP conversion kit. For assistance locating a qualified installer in your area, please contact your gas provider or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

DRYER NOT DRYING

DID ALL THE TROUBLESHOOTING ACCORDING TO THE MANUAL. TEMPERATURE SEEMS LIKE ITS NOT GET HOT.
asked 3 years, 7 months ago
gordos12
on 7.3 cu. ft. Gas Dryer
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answer 1
I'm sorry to hear you're having an issue with your DV330AGW. If you've tried all the troubleshooting advice in the manual with regard to checking the gas supply, vent ducts and lint trap, and ensuring you've selected an appropriate heated dry cycle setting on your dryer, and it still isn't heating, it may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

CAN THE "END" CYCLE CHIME BE MUCH LOUDER? I'M HARD OF HEARING AND CAN'T HEAR IT!

THE CHIME EVEN ON LOUD IS TERRIBLE. EVEN WITH HEARING AIDS I CAN'T HEAR IT. IS THERE ANY ADJUSTMENT THAT CAN BE MADE TO MAKE IT LOUDER OR A DIFFERENT TONE?
asked 3 years, 6 months ago
Aurora381
on 7.3 cu. ft. Gas Dryer
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answer 1
I'm sorry to hear the Loud setting for the end of cycle signal is not loud enough for you to hear easily. There is no other adjustment to make it any louder.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

where is the sensor bar?

asked 2 years, 5 months ago
timamyg
Harrington, DELAWARE
on 7.3 cu. ft. Gas Dryer
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answer 1
The "sensor bars" are located on the inside of the drum just below the door opening. These "bars" detect the level of moisture in the drum while the clothes are drying. Wiping them clean of lint or debris periodically helps to ensure the dryer's Sensor Dry settings can function correctly.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
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Question

why is my dryer cycle not working?

the time is running but its not drying at all (nor moving moving the cycle).
asked 3 years, 5 months ago
jacky77
on 7.3 cu. ft. Gas Dryer
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answer 1
I'm sorry to hear your DV330AGW is not operating properly. Please make sure the door is closed all the way and an appropriate cycle is selected. If the dryer continues to run but the drum does not tumble, it will require service. If it does not respond when you press the start button, please try cycling the power by unplugging the dryer then plugging it back in or turn the circuit breaker off then on again.

To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

why aren't my clothes dry?

just purchased this dryer and had it installed yesterday. washed a normal load of clothing this morning (in my new matching samsung washer). put the clothes in the dryer around 7am. it's now 1pm and they are still soaked! dryer has been running continuously since 7am. that's 6 hours!!
asked 3 years, 1 month ago
michellelb
on 7.3 cu. ft. Gas Dryer
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answer 1
I'm sorry to hear your new DV330AGW is not drying your clothes. Please click on the link below, then select "Troubleshooting ► Clothing And Laundry ► Clothes Are Not Drying At All" for troubleshooting tips: http://support-us.samsung.com/cyber...

It may also be helpful to check the washer installation. If your clothes are "soaked" after coming out of the washer, it may not be spinning properly which can result from not being installed correctly. If your washer appears to be vibrating excessively, click on this link to view a short video on "Washer Troubleshooting": http://support-us.samsung.com/spsn/...

Once the washer and dryer are both installed correctly with the appropriate power supplies, leveling and venting, the time it takes to wash and dry a load should be reduced significantly. If you are still unable to resolve the issues after reviewing the above links, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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