I'm sorry to hear your new DV330AGW is not drying your clothes. Please click on the link below, then select "Troubleshooting ► Clothing And Laundry ► Clothes Are Not Drying At All" for troubleshooting tips: http://support-us.samsung.com/cyber...
It may also be helpful to check the washer installation. If your clothes are "soaked" after coming out of the washer, it may not be spinning properly which can result from not being installed correctly. If your washer appears to be vibrating excessively, click on this link to view a short video on "Washer Troubleshooting": http://support-us.samsung.com/spsn/...
Once the washer and dryer are both installed correctly with the appropriate power supplies, leveling and venting, the time it takes to wash and dry a load should be reduced significantly. If you are still unable to resolve the issues after reviewing the above links, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.
answered 2 years, 6 months ago