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Customer Questions & Answers for
7.3 cu. ft. Electric Dryer

Customer Questions & Answers:
21 Questions
 | 
27 Answers
Overall Rating:
4.611 out of 5
4.6
out of
5
(18 Reviews)18

Questions & Answers for samsung 7.3 cu. ft. Electric Dryer

Question

Dryer shuts off

We had a blanket in the dryer on Normal and after five minutes it shut off. It did this several times. We tried Time Dry set at forty minutes and when it got to 39 minutes it went to 1 minute. We went back to Normal and it went to 1 minute when it got to 39 minutes. THE BLANKET WAS NOT DRY.

The dryer is less then one month old.
asked 3 years, 8 months ago
trainsaz
Arizona USA
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Check your lint trap the dryer will shut off when it's full. It also puts an icon on the display saying filter check
answered 3 years, 8 months ago
tyjtcjsmom
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having some difficulty drying a blanket in your DV330AEB. First, please check the lint filter and vent to make sure it isn't blocked. This is one of the most common issues that can prevent the dryer from running a full course. Even though the dryer is only a month old, if you used the previously installed vent duct or weather hood, there could be enough blockage to restrict air flow.

When running a Sensor Dry cycle, it can sometimes be helpful to add a few towels when drying larger items like sheets and blankets which can have a tendency to bunch up, preventing the sensors from being able to detect the moisture level in the dryer accurately. However, if the dryer is shutting off early when selecting a Time Dry cycle, and the power source and vents are all set up properly, your dryer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why am I getting wet lint on inside of lint trap area and out side on ground?

Wet lint seems to be collecting on lint trap and inside of dryer by lint trap..Also am noticing lint outside on ground which i never had before with the old dryer.
asked 3 years, 7 months ago
Cleveland123
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Did the installer change out the lint trap & line? For all the new machines I looked at, the sales person & installers said this was recommended.
answered 3 years, 5 months ago
PJB5
TX
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. Samsung dryers, including the DV330AEB, have powerful exhaust fans to help prevent lint from attaching to the inside of the vent duct, so it is not unusual for some of it to escape and be vented outside. If the vent is sealed properly with no leaks, most of the moisture should evaporate and be vented outside along with the hot air. However, if there is any blockage in the vents, or if the dryness level is set on Less or Damp Dry, or the Air Fluff cycle is selected, it would not be unusual for there to be moisture remaining in the lint as well as in the clothes. If you have an appropriate heated dry setting selected, with the dryness level set on Normal or More Dry, and there is still a lot of moisture trapped in the lint, please check the vent ducts for blockage or leaks.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do you have touch up paint for these appliances?

The delivery service scratched the finish and I would like to touch it up. It is a slate blue.
asked 3 years, 6 months ago
jscott2202
Olive Branch, MS
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
My Lowe's store had the correct color of touchup paint. You might check with your Lowe's store.
answered 3 years, 5 months ago
PJB5
TX
0points
0out of 0found this answer helpful.
answer 2
I’m sorry to hear your unit is scratched. Unfortunately, Samsung does not have touch up paint available. For information and availability of replacement parts, such as a lid for your DV330AEB, if that's the part that was scratched, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer will not heat up and there is no error code? I only bought it in March, we cleaned out the lint and followed the book what else?

asked 3 years, 2 months ago
eenc
charlotte nc
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Check the vent to the outside to see if it is plugged.
answered 2 years ago
SAMLCSE01
HOUSTON, TX
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear your dryer is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is location of dryer vent how high from floor

asked 3 years, 1 month ago
Anonymous
ohio
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I guess if you are talking about the dryer vent in the back it is about 2 inches from the bottom of the dryer vent to floor.
answered 2 years, 3 months ago
lilmissbubbles4
Ozark, Mo
0points
0out of 0found this answer helpful.
answer 2
Please see the attached photo for the location of the dryer vent opening.

- Ms. Samsung
Image(s)
User submitted image
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer DV330AEB/XAA does not come on

asked 2 years, 9 months ago
vonn
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Check the circuit breaker.
answered 2 years ago
SAMLCSE01
HOUSTON, TX
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having an issue with your DV330AEB. If your dryer won't turn on, try cycling the power by unplugging and replugging it, or turn the circuit breaker off then on again. If it powers on but won't start, make sure the lint trap and vent ducts are free of lint and obstructions, the door is closed completely, an appropriate cycle is selected and the Child Lock is not engaged, then press Start. If the dryer still won't power on at all, or won't start after following the above checklist, it will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Vent Question

The specs say 4 way venting system. What is that?
asked 4 years, 4 months ago
Anonymous
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Four-way venting means that the DV330AEB, like most other electric Samsung dryers, can be set up to vent out of the back (factory default), bottom, left or right side. If you choose to vent out the bottom or the sides, Samsung makes a special vent kit, model DV-1A, for this purpose.

Thank you for the question,
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the temp of the exhaust from a DV330?

I need to insulate the gap around the duct about 6 to 8 inches from the back of the dryer where the duct goes into the sheetrock.
asked 4 years, 4 months ago
Anonymous
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since the air within the dryer can get as hot as 160° F during the Sanitize cycle, it's possible that the exhaust from the DV330 would be close to that temperature.

Thank you for the question,
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to remove minor scratches from the plastic front window on a DV330?

There where minor scratches caused during the delivery of my dryer. They appear very minor and shallow. What would you recommend to polish them out?
asked 4 years, 4 months ago
Steve1984
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear about the scratches in the door of your DV330. Unfortunately, I'm not aware of a method for polishing scratches out of plastic. If you are unable to find a solution, and would like to consider replacing the plastic in the door, you could visit SamsungParts.com or call 800-627-4368 for information on the part and its availability.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the difference between the Stainless Samsung Steam washer and the Breakwater Blue Steam Washer

Looking to buy a steam washer and dryer
Like the Blue Color
asked 4 years, 3 months ago
Anonymous
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung does not currently make a Steam Washer in the Breakwater Blue color, so this is a key difference between the two current steam models available in Stainless Platinum (WF520 and WF448) and the WF330 4.3 cubic foot washer and DV330 dryer. While the 330 pair has many great features, such as Vibration Reduction Technology, PureCycle, Stainless Steel Diamond Drum and Internal Water Heater, it does not have steam cycles.

Therefore, if steam is important to you, you may want to consider the 520 or 448 pairs, both of which are available in both Stainless Platinum and Neat White; the 419 pair, available in Blue Steel and Neat White; or the 350, available in Neat White and Tango Red.

Thank you for your interest in Samsung!
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the MINIMUM space required for hookup? (From wall to front after its connected to vent)

asked 3 years, 8 months ago
a45rpm33
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the DV330 is vented out the back, the minimum space required from the back of the vent to the front edge of the door when it is open 90° is 54". In addition, if the dryer will be installed in an alcove or closet, please refer to the attached image for special venting requirements.

For more information and installation recommendations, please refer to the User Manual.

Thank you,
Ms. Samsung
Image(s)
User submitted image
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Delete Item

This item was replaced due to a problem. How do I delete it so I can list the replacement ?
asked 3 years, 8 months ago
trainsaz
Arizona USA
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

About sensor drying

The sensor timer works, but dryer stops before clothes are dry? Shouldn't it keep running until the clothes are dry?
asked 3 years, 7 months ago
oscjm
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a number of factors that could be effecting your DV330's ability to dry the clothes completely. Please follow the link below to open the Troubleshooting Guide, then select "Operation" > "Clothes Are Damp At The End Of A Sensor Dry Cycle": http://support-us.samsung.com/cyber...

If, after reviewing the tips and information provided, you are still experiencing this issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I would like to vent this dryer out the left side. No info on how to do it in the user manual

asked 3 years, 7 months ago
kjarrels
Florida
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The DV330AEB can be vented out the left side using the DV-1A side vent kit accessory, which is available through SamsungParts.com as well as most major retailers that carry Samsung appliances.

Thank you for the question,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to attach dryer rack? Tried drying bed pillows & rack did not stay in place.

asked 3 years, 7 months ago
PJB5
TX
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please see the attached instructions from the user manual regarding the installation and use of the dryer rack. If the rack is not staying in place, perhaps the pillows are too large and the baffles are pushing them and knocking the rack out of place. I would suggest trying to dry just on pillow at a time, and positioning it so it doesn't have any contact with the baffles in the dryer drum when it turns.

Thanks for the question,
Ms. Samsung
Image(s)
User submitted image
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the pedastol for the washer different from the dryer?

asked 3 years, 7 months ago
tarab1983
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Samsung washers and dryers use the same pedestals, though the hardware used to attach them are somewhat different. The WE357A7x pedestals come with hardware kits containing the parts needed for either the washer or the dryer. The new WE357A0x pedestals come with the Quick Install hardware already attached to the pedestal. Simply follow the instructions to determine the appropriate placement of the washer vs. the dryer.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is filter check message displayed on dryer model DV330AEWXAA

asked 3 years, 6 months ago
grimsey
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It is normal for the check filter icon to light up regularly as a reminder to clean the lint filter.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I'm having a problem with my Samsung dryer

I've had my Samsung dryer for about 2 and a half years and it has been great. In recent months the lint trap screen has started to come out and my clothes are catching on it. My wife has had several shirts get ruined because of this and I'm wondering if there is a replacement part for this or if this problem has happened to other people. I really need to get it fixed soon or I'm going to have to get a new dryer and this shouldn't be happening to a dryer that is less than three years old. Thanks
asked 3 years, 6 months ago
chillidawg
san diego
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please clean the lint trap housing thoroughly, including the track on the sides that guide the lint screen into place. A build up of lint in this area can prevent the filter from resting properly. If, after cleaning completely, your lint filter still won't rest properly in place, please visit SamsungParts.com for information and availability of a replacement screen.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Samsung 7.3 cu is not heating during drying. What could be the problem? I cleaned out the lint and turned off and on and have restarted it.

asked 3 years, 5 months ago
blusamung
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In addition to cleaning the lint filter, have you also checked the vent ducts for blockage? If you have, and the vents are clear and the power supply is functioning properly, but the dryer still isn't heating, it will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We recently cleaned out the dryer vent in order to optimize drying, since then the dryer is now making a high pitched hum.

It is working fine otherwise. Is this normal? Dryer model number DV330AE
asked 2 years, 10 months ago
Shellvet
on 7.3 cu. ft. Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. If the dryer has started making a noise after you cleaned out the vent, please check the vent duct to make sure it is sealed properly. If a section of the vent became dislodged during the cleaning, it's possible the vibration from the dryer or air being forced through a gap in the vent is causing the high-pitched hum.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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