We had a blanket in the dryer on Normal and after five minutes it shut off. It did this several times. We tried Time Dry set at forty minutes and when it got to 39 minutes it went to 1 minute. We went back to Normal and it went to 1 minute when it got to 39 minutes. THE BLANKET WAS NOT DRY.

The dryer is less then one month old.

Tags: dryer problem

asked 2 years, 3 months ago

Username

trainsaz

Arizona USA

on 7.3 cu. ft. Electric Dryer

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answer 1

I'm sorry to hear you're having some difficulty drying a blanket in your DV330AEB. First, please check the lint filter and vent to make sure it isn't blocked. This is one of the most common issues that can prevent the dryer from running a full course. Even though the dryer is only a month old, if you used the previously installed vent duct or weather hood, there could be enough blockage to restrict air flow.

When running a Sensor Dry cycle, it can sometimes be helpful to add a few towels when drying larger items like sheets and blankets which can have a tendency to bunch up, preventing the sensors from being able to detect the moisture level in the dryer accurately. However, if the dryer is shutting off early when selecting a Time Dry cycle, and the power source and vents are all set up properly, your dryer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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answer 2

Check your lint trap the dryer will shut off when it's full. It also puts an icon on the display saying filter check

answered 2 years, 3 months ago

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tyjtcjsmom

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Question

Why am I getting wet lint on inside of lint trap area and out side on ground?

Wet lint seems to be collecting on lint trap and inside of dryer by lint trap..Also am noticing lint outside on ground which i never had before with the old dryer.

asked 2 years, 1 month ago

Username

Cleveland123

on 7.3 cu. ft. Electric Dryer

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answer 1

Did the installer change out the lint trap & line? For all the new machines I looked at, the sales person & installers said this was recommended.

answered 2 years ago

Username

PJB5

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answer 2

Thank you for the question. Samsung dryers, including the DV330AEB, have powerful exhaust fans to help prevent lint from attaching to the inside of the vent duct, so it is not unusual for some of it to escape and be vented outside. If the vent is sealed properly with no leaks, most of the moisture should evaporate and be vented outside along with the hot air. However, if there is any blockage in the vents, or if the dryness level is set on Less or Damp Dry, or the Air Fluff cycle is selected, it would not be unusual for there to be moisture remaining in the lint as well as in the clothes. If you have an appropriate heated dry setting selected, with the dryness level set on Normal or More Dry, and there is still a lot of moisture trapped in the lint, please check the vent ducts for blockage or leaks.

- Ms. Samsung

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answered 2 years ago

Username

MsSamsung

SamsungHQ

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Question

Do you have touch up paint for these appliances?

The delivery service scratched the finish and I would like to touch it up. It is a slate blue.

Tags: paint color

asked 2 years, 1 month ago

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jscott2202

Olive Branch, MS

on 7.3 cu. ft. Electric Dryer

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answer 1

I’m sorry to hear your unit is scratched. Unfortunately, Samsung does not have touch up paint available. For information and availability of replacement parts, such as a lid for your DV330AEB, if that's the part that was scratched, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung

Staff

answered 2 years, 1 month ago

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MsSamsung

SamsungHQ

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answer 2

My Lowe's store had the correct color of touchup paint. You might check with your Lowe's store.

answered 2 years ago

Username

PJB5

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Question

My dryer will not heat up and there is no error code? I only bought it in March, we cleaned out the lint and followed the book what else?

asked 1 year, 9 months ago

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eenc

charlotte nc

on 7.3 cu. ft. Electric Dryer

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answer 1

I'm sorry to hear your dryer is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 9 months ago

Username

MsSamsung

SamsungHQ

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answer 2

Check the vent to the outside to see if it is plugged.

answered 6 months ago

Username

SAMLCSE01

HOUSTON, TX

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Question

My dryer DV330AEB/XAA does not come on

asked 1 year, 4 months ago

Username

vonn

on 7.3 cu. ft. Electric Dryer

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answer 1

I'm sorry to hear you're having an issue with your DV330AEB. If your dryer won't turn on, try cycling the power by unplugging and replugging it, or turn the circuit breaker off then on again. If it powers on but won't start, make sure the lint trap and vent ducts are free of lint and obstructions, the door is closed completely, an appropriate cycle is selected and the Child Lock is not engaged, then press Start. If the dryer still won't power on at all, or won't start after following the above checklist, it will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 2 months ago

Username

MsSamsung

SamsungHQ

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answer 2

Check the circuit breaker.

answered 6 months ago

Username

SAMLCSE01

HOUSTON, TX

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Question

Vent Question

The specs say 4 way venting system. What is that?

asked 2 years, 11 months ago

Username

Anonymous

on 7.3 cu. ft. Electric Dryer

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Four-way venting means that the DV330AEB, like most other electric Samsung dryers, can be set up to vent out of the back (factory default), bottom, left or right side. If you choose to vent out the bottom or the sides, Samsung makes a special vent kit, model DV-1A, for this purpose.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 11 months ago

Username

MsSamsung

SamsungHQ

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Question

why is filter check message displayed on dryer model DV330AEWXAA

asked 2 years, 1 month ago

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grimsey

on 7.3 cu. ft. Electric Dryer

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answer 1

Thank you for the question. It is normal for the check filter icon to light up regularly as a reminder to clean the lint filter.

- Ms. Samsung

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answered 2 years, 1 month ago

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MsSamsung

SamsungHQ

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Question

My Samsung 7.3 cu is not heating during drying. What could be the problem? I cleaned out the lint and turned off and on and have restarted it.

asked 2 years ago

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blusamung

on 7.3 cu. ft. Electric Dryer

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answer 1

In addition to cleaning the lint filter, have you also checked the vent ducts for blockage? If you have, and the vents are clear and the power supply is functioning properly, but the dryer still isn't heating, it will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 2 years ago

Username

MsSamsung

SamsungHQ

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Question

Delete Item

This item was replaced due to a problem. How do I delete it so I can list the replacement ?

Tags: delete item

asked 2 years, 3 months ago

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trainsaz

Arizona USA

on 7.3 cu. ft. Electric Dryer

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answer 1

For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

Is the pedastol for the washer different from the dryer?

asked 2 years, 2 months ago

Username

tarab1983

on 7.3 cu. ft. Electric Dryer

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answer 1

Thank you for the question. Samsung washers and dryers use the same pedestals, though the hardware used to attach them are somewhat different. The WE357A7x pedestals come with hardware kits containing the parts needed for either the washer or the dryer. The new WE357A0x pedestals come with the Quick Install hardware already attached to the pedestal. Simply follow the instructions to determine the appropriate placement of the washer vs. the dryer.

- Ms. Samsung

Staff

answered 2 years, 2 months ago

Username

MsSamsung

SamsungHQ

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Question

1

My dryer it's not turning off when the time is finish. What should I do?????

Tags: important

asked 1 year, 5 months ago

Username

Machia

Estero, fl

on 7.3 cu. ft. Electric Dryer

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answer 1

It's normal for the dryer display to remain lit with the word "End" after the cycle has ended until you open the door. If the Wrinkle Prevent option is selected, the drum will continue to turn for up to 90 minutes after the cycle has ended to help keep wrinkles from setting in. If Wrinkle Prevent is not selected, and you've chosen a Sensor Dry cycle, the dryer may run longer than the original estimate for a variety of reasons. If the Time Dry option is selected, it should turn off automatically when the cycle is complete; if it does not, service may be necessary.

Please click on the following link then select "Troubleshooting ► > Cycles And Settings" for more information on the Sensor Dry setting: http://support-us.samsung.com/cyber...

If none of these tips or explanations helps to resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung

Staff

answered 1 year, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

how to attach dryer rack? Tried drying bed pillows & rack did not stay in place.

Tags: dryer

asked 2 years, 2 months ago

Username

PJB5

on 7.3 cu. ft. Electric Dryer

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answer 1

Please see the attached instructions from the user manual regarding the installation and use of the dryer rack. If the rack is not staying in place, perhaps the pillows are too large and the baffles are pushing them and knocking the rack out of place. I would suggest trying to dry just on pillow at a time, and positioning it so it doesn't have any contact with the baffles in the dryer drum when it turns.

Thanks for the question,
Ms. Samsung

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answered 2 years, 1 month ago

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MsSamsung

SamsungHQ

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Question

What is the temp of the exhaust from a DV330?

I need to insulate the gap around the duct about 6 to 8 inches from the back of the dryer where the duct goes into the sheetrock.

asked 2 years, 11 months ago

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Anonymous

on 7.3 cu. ft. Electric Dryer

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answer 1

Since the air within the dryer can get as hot as 160° F during the Sanitize cycle, it's possible that the exhaust from the DV330 would be close to that temperature.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 11 months ago

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MsSamsung

SamsungHQ

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Question

How to remove minor scratches from the plastic front window on a DV330?

There where minor scratches caused during the delivery of my dryer. They appear very minor and shallow. What would you recommend to polish them out?

asked 2 years, 11 months ago

Username

Steve1984

on 7.3 cu. ft. Electric Dryer

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answer 1

I'm sorry to hear about the scratches in the door of your DV330. Unfortunately, I'm not aware of a method for polishing scratches out of plastic. If you are unable to find a solution, and would like to consider replacing the plastic in the door, you could visit SamsungParts.com or call 800-627-4368 for information on the part and its availability.

- Ms. Samsung

Staff

answered 2 years, 11 months ago

Username

MsSamsung

SamsungHQ

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Question

What is the difference between the Stainless Samsung Steam washer and the Breakwater Blue Steam Washer

Looking to buy a steam washer and dryer
Like the Blue Color

asked 2 years, 10 months ago

Username

Anonymous

on 7.3 cu. ft. Electric Dryer

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answer 1

Samsung does not currently make a Steam Washer in the Breakwater Blue color, so this is a key difference between the two current steam models available in Stainless Platinum (WF520 and WF448) and the WF330 4.3 cubic foot washer and DV330 dryer. While the 330 pair has many great features, such as Vibration Reduction Technology, PureCycle, Stainless Steel Diamond Drum and Internal Water Heater, it does not have steam cycles.

Therefore, if steam is important to you, you may want to consider the 520 or 448 pairs, both of which are available in both Stainless Platinum and Neat White; the 419 pair, available in Blue Steel and Neat White; or the 350, available in Neat White and Tango Red.

Thank you for your interest in Samsung!
Ms. Samsung

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answered 2 years, 10 months ago

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MsSamsung

SamsungHQ

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Question

I'm having a problem with my Samsung dryer

I've had my Samsung dryer for about 2 and a half years and it has been great. In recent months the lint trap screen has started to come out and my clothes are catching on it. My wife has had several shirts get ruined because of this and I'm wondering if there is a replacement part for this or if this problem has happened to other people. I really need to get it fixed soon or I'm going to have to get a new dryer and this shouldn't be happening to a dryer that is less than three years old. Thanks

Tags: product problem

asked 2 years, 1 month ago

Username

chillidawg

san diego

on 7.3 cu. ft. Electric Dryer

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answer 1

Thank you for the question. Please clean the lint trap housing thoroughly, including the track on the sides that guide the lint screen into place. A build up of lint in this area can prevent the filter from resting properly. If, after cleaning completely, your lint filter still won't rest properly in place, please visit SamsungParts.com for information and availability of a replacement screen.

- Ms. Samsung

Staff

answered 2 years ago

Username

MsSamsung

SamsungHQ

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Question

About sensor drying

The sensor timer works, but dryer stops before clothes are dry? Shouldn't it keep running until the clothes are dry?

asked 2 years, 2 months ago

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oscjm

on 7.3 cu. ft. Electric Dryer

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answer 1

There are a number of factors that could be effecting your DV330's ability to dry the clothes completely. Please follow the link below to open the Troubleshooting Guide, then select "Operation" > "Clothes Are Damp At The End Of A Sensor Dry Cycle": http://support-us.samsung.com/cyber...

If, after reviewing the tips and information provided, you are still experiencing this issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Staff

answered 2 years, 2 months ago

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MsSamsung

SamsungHQ

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Question

What is the MINIMUM space required for hookup? (From wall to front after its connected to vent)

Tags: space requirements

asked 2 years, 3 months ago

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a45rpm33

on 7.3 cu. ft. Electric Dryer

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answer 1

If the DV330 is vented out the back, the minimum space required from the back of the vent to the front edge of the door when it is open 90° is 54". In addition, if the dryer will be installed in an alcove or closet, please refer to the attached image for special venting requirements.

For more information and installation recommendations, please refer to the User Manual.

Thank you,
Ms. Samsung

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Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

I would like to vent this dryer out the left side. No info on how to do it in the user manual

asked 2 years, 2 months ago

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kjarrels

Florida

on 7.3 cu. ft. Electric Dryer

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answer 1

The DV330AEB can be vented out the left side using the DV-1A side vent kit accessory, which is available through SamsungParts.com as well as most major retailers that carry Samsung appliances.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 2 months ago

Username

MsSamsung

SamsungHQ

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